Official Novibet offers Visa Direct to players in the UK and Ireland

[Flyingslotsman]

I withdrew at 8pm yesterday and still no email to confirm it's been processed so just jumped on live chat to enquire, they say it's still within the 24 hour window....I had no idea it took 24 hours to process a payment? I've never had to wait that long before.

I'll also find out if visa direct is working when it does get processed, highly doubt it, but we shall see

 

[kennygamerboy]

do novibet impose a limit of £250 i tried to deposit yesterday and it said i reached my limit confusing as i didn’t set a limit for £250

 

[kennygamerboy]

I withdrew at 8pm yesterday and still no email to confirm it's been processed so just jumped on live chat to enquire, they say it's still within the 24 hour window....I had no idea it took 24 hours to process a payment? I've never had to wait that long before.

I'll also find out if visa direct is working when it does get processed, highly doubt it, but we shall see

to be fair they said the same to me 24 hours, my first one was done after 9 hours and second was overnight so 24 hours exactly

 

[Flyingslotsman]

to be fair they said the same to me 24 hours, my first one was done after 9 hours and second was overnight so 24 hours exactly

It was processed at 1.30pm so will see how long this one takes

Adjusted the time as I must have been in my delorion

 

[Flyingslotsman]

do novibet impose a limit of £250 i tried to deposit yesterday and it said i reached my limit confusing as i didn’t set a limit for £250

Not that I'm aware of mate

 

[kennygamerboy]

It was processed at 1.30pm so will see how long this one takes

Adjusted the time as I must have been in my delorion

was your withdrawal visa direct? hope so. i’m not happy i can’t deposit now there till middle of next month and have no more high rtp places to play. i wouldn’t never choose that amount i think i’ll go on live chat and ask why it’s been set to that amount

 

[Flyingslotsman]

was your withdrawal visa direct? hope so. i’m not happy i can’t deposit now there till middle of next month and have no more high rtp places to play. i wouldn’t never choose that amount i think i’ll go on live chat and ask why it’s been set to that amount

Is there a separate button for visa direct??

 

[Flyingslotsman]

That's my options

 

[kennygamerboy]

That's my options
View attachment 159695

no mate just standard visa but mine come through straight away once processed. next month when my deposit limit resets i’ll try and get a withdraw with my rbs card to see if it comes through visa direct mate

 

[Flyingslotsman]

no mate just standard visa but mine come through straight away once processed. next month when my deposit limit resets i’ll try and get a withdraw with my rbs card to see if it comes through visa direct mate

It's doing my head in..... It works fine at Videoslots

 

[Flyingslotsman]

@Novibet Rep any changes at all? Why is it visa direct not working for me? I use the exact same card details with Videoslots and within 30 minutes money is in my account

 

[Novibet Rep]

Hello, in our understanding based on feedback from the appropriate department Visa Direct works fine as in general we haven't received many complaints. The only issues that we are facing are regarding cards/banks that do not support Visa Direct where the process of withdrawal is quite different for intuitive reasons and, consequently, might take more time. I'm at your disposal and if you need any further investigation as to what happened @kennygamerboy, please feel free to PM me your username in order to forward it to our Payments Dept. Thanks all!

 

[Flyingslotsman]

Hello, in our understanding based on feedback from the appropriate department Visa Direct works fine as in general we haven't received many complaints. The only issues that we are facing are regarding cards/banks that do not support Visa Direct where the process of withdrawal is quite different for intuitive reasons and, consequently, might take more time. I'm at your disposal and if you need any further investigation as to what happened @kennygamerboy, please feel free to PM me your username in order to forward it to our Payments Dept. Thanks all!

Why does visa direct work quicker at other casino's with the exact same bank and card details then?

 

[Novibet Rep]

Would you like to PM us your username in order to further examine this?

 

[pinnit2014]

Someone else mentioned it at the start but got email through from RBS (who i use(d) for card deposits) - moving to Mastercard Debit so, not sure if MC have the same thing as VISA for this, but you've only got a few months left if part of that banking Group

 

[Flyingslotsman]

Someone else mentioned it at the start but got email through from RBS (who i use(d) for card deposits) - moving to Mastercard Debit so, not sure if MC have the same thing as VISA for this, but you've only got a few months left if part of that banking Group

Yeah got the same email too, debit mastercard going forward whatever the hell that is

 

[bamberfishcake]

From personal experience, VIsa Direct works fine at Novibet, as long as they push the button.

As far as I am aware, there is still the process of confirming the withdrawal required by the casino. Hence, why some are quicker.

The reason I have a slight doubt over the process being manual is that Unibet seems to do it immediately, but it wouldn't surprise me if they have their workload allocated efficiently, being the professionals that they are.

 

[pinnit2014]

From personal experience, VIsa Direct works fine at Novibet, as long as they push the button.

As far as I am aware, there is still the process of confirming the withdrawal required by the casino. Hence, why some are quicker.

The reason I have a slight doubt over the process being manual is that Unibet seems to do it immediately, but it wouldn't surprise me if they have their workload allocated efficiently, being the professionals that they are.

I did at Unibet, thought they were manual though as mine are taking 30 minutes now but it transpires I've been a a naughty boy and Big Bro is watching me

I think Uni though must have a policy of automating to certain values: makes sense; why spend time reviewing things that don't need reviewed, player is KYC'd, been with you for years. -very little value in using queue systems, staff checking for non-existent things.

 

[Flyingslotsman]

From personal experience, VIsa Direct works fine at Novibet, as long as they push the button.

As far as I am aware, there is still the process of confirming the withdrawal required by the casino. Hence, why some are quicker.

The reason I have a slight doubt over the process being manual is that Unibet seems to do it immediately, but it wouldn't surprise me if they have their workload allocated efficiently, being the professionals that they are.

Once it's confirmed it's still a lengthy process, not the 30 minute jobbie elsewhere.

It's still a great site for slots, end of. I still check rtp though and luckily I did, a new net ent release, gonzo something, is at 93.1%! Or thereabouts... Absolutely atrocious

 

[pinnit2014]

Once it's confirmed it's still a lengthy process, not the 30 minute jobbie elsewhere.

It's still a great site for slots, end of. I still check rtp though and luckily I did, a new net ent release, gonzo something, is at 93.1%! Or thereabouts... Absolutely atrocious

Gonzo's Gold? It's awful on 96 as well

But, more importantly, paging @bamberfishcake; we have an emergency: sub 96% offering on Novibet

 

[Flyingslotsman]

Gonzo's Gold? It's awful on 96 as well

But, more importantly, paging @bamberfishcake; we have an emergency: sub 96% offering on Novibet

Aye that's the one, loaded it up and went... Eh!!

 

[Flyingslotsman]

@bamberfishcake check out that abomination at Novibet from net ent

 

[bamberfishcake]

Oh dear Novibet, how the mighty have fallen.

No reason to choose them over others for me now.

Had Unibet and Novibet as the go-to sites for the UK.

Just Unibet left to turn out the lights it seems.

@Novibet Rep care to comment on your casino now choosing to offer sub-standard products to your players?

Will you be updating your back catalogue with cheap copies also or will they remain untouched?

 

[kennygamerboy]

Hello, in our understanding based on feedback from the appropriate department Visa Direct works fine as in general we haven't received many complaints. The only issues that we are facing are regarding cards/banks that do not support Visa Direct where the process of withdrawal is quite different for intuitive reasons and, consequently, might take more time. I'm at your disposal and if you need any further investigation as to what happened @kennygamerboy, please feel free to PM me your username in order to forward it to our Payments Dept. Thanks all!

it wasn’t me with the visa direct issue it was another member

 

[Novibet Rep]

{reposting from the alternative thread: Novibet offering mid to low range RTP for NetEnt - Casinomeister Forum }

Hello everyone, I now have an explanation regarding this.
We have already contacted NetEnt since the 14th regarding this issue since the release.
Due to technical issues we were unable to release the higher RTP version on release date and, as a result, decided together with NetEnt to release the lower RTP version until the technical issues are figured out.
Our casino has always consistently chosen the highest RTP for their slots and we will do the same for Gonzo's Gold as soon as we are able to!
Hope this clears things up- if you have any further questions or queries feel free to reach out!