Novibet - £500 Monthly Loss Limit, Deposit Limit or Lowest UK SOW Threshold to date?

[satchnz]

Surely they’ve realised by now that the two hour limit was a bit of a screw up and they’ve removed it? No?

 

[pinnit2014]

Well they’ve still got the 500 quid, but not really, restrictions in place, so I’ll run with ‘no’

All it’s meant for me is MrQ’s getting 70 percent of my deposits, not Novibet.

Might be the first UK casino who, before you can even put a tenner in are asking for the old payslips and bank statements etc

Unfortunately, might become a trend. If it does it’s adios amigo; take me to the Jaz Islands

 

[DesiCasinosIndia]

From my knowledge of working the industry (even a stint as compliance manager), here are my thoughts on some comments in the threads below (without knowing the full story):

In favour of the player:

1. There is no set rule under the GCGB licence conditions that says players can only play for 2 hours. There is no such thing as the “UKGC”. the GC regulates gambling targeting residents of Great Britain, hence GCGB. It could be that they used this as an excuse to close the account to mask the real reason (although I don't know the full story so don't quote me).
2. Re the 500 monthly limits. Many GCGB licenced operators seem to be doing this now. But not all. Whether limiting players or starting EDD (affordability checks at this level). Again, there is no black and white rule that this must be done. The GC did publish guidance on this 500 limit (in fact they even suggest lower - 100pm in losses). This is a matter that is still being looked at by the GC and is forming part of the wider Gambling review that is taking place. But this matter is fraught with issues related to data protection and particularly consumer rights/choice.
3. Regarding your 15 pounds (or any amount for that matter), a casino cannot hold onto your unspent funds. If they do, they would need to have reasons for this (eg: you hit an AML trigger and didn't comply with their reasonable due diligence request, or terms were breached and they confiscated winnings. They cannot confiscate deposits). In any case, if you don't agree with a casino or they are not replying, the easiest thing to do is go via ADR. Alternative dispute resolution must be found in their general terms. This is a free and independent service. The casino pays the ADR, no matter if the casino wins or loses. You don't need to bother doing your research about rules etc. the ADR (usually IBAS or eCogra) will do it for you.

In favour of the casino:

1. Casinos can limit all players for 2 hours / 500 limits if they wish. In my experience, this is extremely conservative. There is no set rule but they can do this yes.
2. Casinos are subject to persons under AML law. And so they must look at players bank statements. Otherwise, they will (and frequently do) fall foul of the law and get fined by the GC (the AML supervisor of casinos).
3. Re “I had to provide less than this when I got my mortgage”, in the mortgage case, you provide your documents before you got the mortgage (the entry approach). In the case of the casino, the documents come after the deposit (the threshold approach). So to compare it to a mortgage would mean that all players would have to provide all documents (including proof of income etc) upfront. This is not a bad idea but is also not ideal for all involved. Given the vast majority of players deposit very low amounts so it wouldn’t make sense for most.

Side note: Gamstop is looking like its working on a project to develop a one-stop-shop for GB player affordability. It seems the general idea is that players must prove their affordability to Gamstop. A monthly figure will be worked out based on your circumstances. And then that's all that could be spent across all GCGB licenced operators in a month. Currently, a player could spend more than their affordable amount as operators perform these checks individually. They also tend to do it in different ways as the GC has never given concrete guidance to operators on how to do these checks. So the same affordability docs could be sent to 3 operators and 3 different affordable amounts would be ascertained. such a process would make things easier for players and operators. However, such a process is fraught with data protection and consumer rights issues and so may take some time to work out. Everyone's case is different. So a blanket 500/100 limit rule is not good. Many would argue that 500/100 is way too high for most people. Others may be able to afford it but may have their consumer choices limited.

Again I’ll repeat: if you don't agree with a casino or they are not replying, the easiest thing to do is go via ADR.

DesiCasinosIndia.in

 

[satchnz]

Hmm…so much for gambling being a “fun” pastime for the majority of us without gambling addictions…

I was barely able to deplete my £50 deposit at £0.20 spins on Saturday on Novibet. Constantly thinking about how my time limit was ticking away was not much fun. Not having fun playing the less volatile slots that I normally enjoy given the time limit.

Let’s hope Novibet realises soon that they’ve gone just a little bit too far with this time limit. I’ll have to reconsider future deposits to Novibet as it’s not a lot of fun the way it is.

 

[megadam]

Gamstop having a one stop shop for determining affordability? Bit encroaching is it not just like Novibet's implementation of "rules" here? How on earth are they going to determine how much you can afford a month off a payslip without determining expenses. Like going into a supermarket and picking up Taste The Difference chocolates only be to told "Sorry Sir, we've done an affordability check and we've determined you can't afford these just on previous shopping habits or income".

 

[goatwack]

I'd actually have welcomed that a few years ago, albeit in a slightly revised format that was less intrusive. An agreed- upon system by both parties that caps one's gambling budget across the board, so that those regretful 'chase' deposits would have been no more.

Of course what would happen is that I'd likely have blown my month's budget on day 1, for when there's self-control that's ultimately vetoed by impulse, so a weekly budget across all casinos - yes please!

So whilst that scenario would never happen in the real world, what we'd likely end up with is an intrusive, condescending and completely-not-tailored-for-the-player alternative, where Gamstop and its ilk will attempt their One-Size-Fits-All routine and neatly pigeonhole players into what suits them best. A verbal or written agreement that can be reviewed Quarterly should suffice, minus the SoWs, payslips and general slapdashery bruh

 

[Downsman]

Well I got de-activated last night after 2 hours play, support 'allowed' me back in this morning
to withdraw my balance, how big of them! £1 loss limit applied haha..so 'I'll close the account when the money lands.
Such a shame they've gone down this draconian route, they were #1 for me for a long time.

 

[kou187]

i was gonna send them my docs to get my account re activated, But after reading about this only allowed 2 hours shit.

I dont think i will bother now!

 

[slot_zombie]

So whilst that scenario would never happen in the real world, what we'd likely end up with is an intrusive, condescending and completely-not-tailored-for-the-player alternative, where Gamstop and its ilk will attempt their One-Size-Fits-All routine and neatly pigeonhole players into what suits them best. A verbal or written agreement that can be reviewed Quarterly should suffice, minus the SoWs, payslips and general slapdashery bruh

GamStop being basically a data company, you can bet there will be credit reference checks involved - as many sources as possible to "paint the picture" of how much you are allowed to gamble. Possibly the end of low rolling pastimes for the indebted, impecunious and/or unemployed.

There will also have to be data feeds in and out of every casino, to get a real-time total of deposits and withdrawals for the month.

Yes, just imagine "blowing" your £100 allowance on day one, then spending 29 days staring out of the window waiting for it to reset again... oh wait, no - it will be brick and mortar venues or the crypto places.

 

[megadam]

i was gonna send them my docs to get my account re activated, But after reading about this only allowed 2 hours shit.

I dont think i will bother now!

Good luck, the whole process is taking a ridiculous amount of time, firstly just to get the account unlocked and then to submit the SOW docs. So far it's been over 2 weeks since the process started!

 

[goatwack]

GamStop being basically a data company, you can bet there will be credit reference checks involved - as many sources as possible to "paint the picture" of how much you are allowed to gamble. Possibly the end of low rolling pastimes for the indebted, impecunious and/or unemployed.

There will also have to be data feeds in and out of every casino, to get a real-time total of deposits and withdrawals for the month.

Yes, just imagine "blowing" your £100 allowance on day one, then spending 29 days staring out of the window waiting for it to reset again... oh wait, no - it will be brick and mortar venues or the crypto places.

" Impecunious "

 

[bamberfishcake]

@Novibet Rep

Could you confirm if a 2 hour play limit is in effect please at Novibet?

 

[bigbear]

They are not even bothering to reply to the submission of bank statements in relation to SOW,it is now been over a week since i sent them what they requested and have heard diddly squat.They should have their accredited status revoked immediately as it is obvious the rep doesn't give a damn about replying to the many issues raised.

 

[bamberfishcake]

They are not even bothering to reply to the submission of bank statements in relation to SOW,it is now been over a week since i sent them what they requested and have heard diddly squat.They should have their accredited status revoked immediately as it is obvious the rep doesn't give a damn about replying to the many issues raised.

Agree its not the Novibet we are used to, but the rep could be on holiday, sick leave or similar

 

[Davey86]

Agree its not the Novibet we are used to, but the rep could be on holiday, sick leave or similar

But said rep was last seen on Friday?

 

[bamberfishcake]

But said rep was last seen on Friday?

Oh, I didn't check. My apologies

 

[pinnit2014]

Certainly serving as a good case study on how to blow up your own business.

Yeah, the reps not been great, they've been tagged in various posts and not even bothered to say anything - probably embarrassed, to be fair.

 

[irish-ranger]

Agree its not the Novibet we are used to, but the rep could be on holiday, sick leave or similar

Or he could live in a war zone and have no Internet "we heard that one before" ?

 

[Downsman]

@Novibet Rep

Could you confirm if a 2 hour play limit is in effect please at Novibet?

Happened to me last night, 2 hours play and my account was de-activated.

 

[bamberfishcake]

Happened to me last night, 2 hours play and my account was de-activated.

Was going to submit my docs for sow but id rather not play

Never said I would quit playing slots before but if that approach is adopted across the UKGC licenced casinos I wont bother.

I like to play at my leisure, make a cuppa, answer the phone, watch the UFC I have on in the background or change a bit of music, even join in a good ole chinwag on CM, not having my attention focused on a 2-hour limit - are they trying to turn us all into addicts? Bonkers, literally bonkers, that will increase addiction and cause problems for players.

I don't have a missus but imagine having five minutes left of play and explaining to your other half you cant pay attention because you're on a limit?

I have kids, I don't want to turn into someone who turns away from my kids attention because I have limited time.

I don't know who thinks of these rules but they clearly have a huge lack of understanding and do not consider the consequences of their actions.

@Novibet Rep what's the reason behind this ruling? And what are Novibet hoping to achieve?

 

[Downsman]

They were kind enough to let me back in this morning so I could withdraw my balance!
Will be closing the account when it lands.

 

[Davey86]

@novibet I used to really like Playing at your casino! Believe it or not I’m not a problem gambler! But it’s ok your responsible gambling team believe they would rather limit my play and deposits rather than raise the casinos profit (sic)
Kudos
Another bites the dust
Damn I’m running out of regulated casinos

 

[bamberfishcake]

This will lead to players concentrating and focusing on 2 hour sessions before switching and doing the same at another casino.

I personally think this is anything but responsible. This will focus attention and encourage addiction.

 

[Matti]

@Novibet Rep what's the reason behind this ruling? And what are Novibet hoping to achieve?

Keep their license?

 

[bamberfishcake]

Keep their license?

Unless they have had some kind of warning and are going completely overboard to avoid any potential fine pending a review, I doubt it.

Nothing in the regs stating this otherwise more casinos would be doing it.