Official Novibet offers Visa Direct to players in the UK and Ireland

[kennygamerboy]

i requested withdrawal two withdrawals one at 6.30am and one at 7.30. went into my kyc
and noticed my bank card wasn’t verified yet so i’ve sent
that cos they prob would of
come
back asking for
it and it would hold the withdrawal up. the card was verified very quickly and now fully verified. hopefully the withdrawl not too long now. just done a £100
one on vs paid in 4 minutes if only all casinos paid out like them

 

[Jackstar]

I get 100% offers to deposit with Trustly Iv never used this, is this an ok way to deposit?

 

[pinnit2014]

I get 100% offers to deposit with Trustly Iv never used this, is this an ok way to deposit?

I used to deposit via Trustly prior to VD and using PP on the sites that didn't have it - no longer use it now, but perfectly fine. Heard a few people have a few issues but usually resolved within a few days but never had any personally and used it quite a bit a until a year or 2 ago.

 

[kennygamerboy]

7 hours and counting. why bother with visa direct
but don’t process them
for hours on end

 

[pinnit2014]

Sounds like the VD isn't enabled/issue with - they've been processing my Paypals in under an hour the last week so presume they've processed the visa w/d and it's just going down the normal 2 day etc clearance process.

Apart from a few hitches in a few months i find it's rare for the w/d to take longer than 2hours (normally 1hr or less) to process.

 

[kennygamerboy]

Sounds like the VD isn't enabled/issue with - they've been processing my Paypals in under an hour the last week so presume they've processed the visa w/d and it's just going down the normal 2 day etc clearance process.

Apart from a few hitches in a few months i find it's rare for the w/d to take longer than 2hours (normally 1hr or less) to process.

it’s not processed at all mate so don’t know if the visa direct works or not as it’s still not processed. annoying cos everybody saying they are swift paying out. this is my first withdrawal from them. i’m fully verified too. i can’t be arsed with slow paying sites been spoiled with vs and all the other fast ones.

 

[Downsman]

Any comment @Novibet Rep ?

 

[Novibet Rep]

Hello everyone,
Thank you very much for your feedback- it is the driver for our improvement, no matter how cliché that might sound.
We have forwarded all of the issues outlined in this thread to the appropriate department within the company and hope all issues will be rectified as soon as possible. As soon as I hear back from them, I will get back to you in this thread.
We are really sorry for any inconvenience this may have caused and we will stabilize this process very soon in order to facilitate your experience at our website.

 

[kennygamerboy]

first one received just now so visa direct is working

 

[Flyingslotsman]

7 hours and counting. why bother with visa direct
but don’t process them
for hours on end

 

[Flyingslotsman]

The visa direct clearly isn't live, it's a load of nonsense, exact same bank and card at Videoslots is processed in minutes. These guys are a shambles at times

 

[Flyingslotsman]

@Novibet Rep can you please help in answering the questions? Is it live? If so why isn't it working?

 

[kennygamerboy]

View attachment 159449

that response makes zero sense . i had a withdrawal for £50 before it was visa direct i am
with nationwide. i’m waiting for another one for £385 but no email yet from
them will let you know if that one comes through as visa direct. rbs is always visa direct i used to use rbs before nationwide. rbs was always within half an hour for me rather than instant with nationwide. hope you get some answers

 

[Flyingslotsman]

that response makes zero sense . i had a withdrawal for £50 before it was visa direct i am
with nationwide. i’m waiting for another one for £385 but no email yet from
them will let you know if that one comes through as visa direct. rbs is always visa direct i used to use rbs before nationwide. rbs was always within half an hour for me rather than instant with nationwide. hope you get some answers

He's basically saying blah blah blah blah, already told you, blah blah

 

[Flyingslotsman]

that response makes zero sense . i had a withdrawal for £50 before it was visa direct i am
with nationwide. i’m waiting for another one for £385 but no email yet from
them will let you know if that one comes through as visa direct. rbs is always visa direct i used to use rbs before nationwide. rbs was always within half an hour for me rather than instant with nationwide. hope you get some answers

There getting it right back anyway with the deposit offer I've got, so.... Tick tock

 

[kennygamerboy]

up to now i’ve only had one withdrawl processed funny how the £50 one has arrived but stalling on the bigger one :/

 

[Flyingslotsman]

up to now i’ve only had one withdrawl processed funny how the £50 one has arrived but stalling on the bigger one :/

It's clearly not working as it should, which is a great disappointment after being told it's live. The CS have zero clue and actually no idea what they're talking about, the training schedule must be horrendous, surely they have meetings to discuss these things with their team and if not, they really need new gaffer's.

 

[kennygamerboy]

12 hours and waiting find it odd to only process one of my withdrawals why not both.

 

[kennygamerboy]

There getting it right back anyway with the deposit offer I've got, so.... Tick tock

they are doing visa direct the second larger one came
through this morning at half four i think maybe with your one that time it wasn’t implemented properly have you had any others since?

 

[Flyingslotsman]

they are doing visa direct the second larger one came
through this morning at half four i think maybe with your one that time it wasn’t implemented properly have you had any others since?

Wow, I still haven't had mine yet, what on earth is going on. It's not my card or bank, that works just fine with Videoslots and speaking with CS is pointless.

 

[Flyingslotsman]

they are doing visa direct the second larger one came
through this morning at half four i think maybe with your one that time it wasn’t implemented properly have you had any others since?

The previous withdrawal came through 2 days later so I've no idea what's happening, but it's quite frustrating when other players get their withdrawals fairly quickly in comparison

 

[kennygamerboy]

The previous withdrawal came through 2 days later so I've no idea what's happening, but it's quite frustrating when other players get their withdrawals fairly quickly in comparison

it may of gone missing ask them for the transaction code!!

 

[Flyingslotsman]

it may of gone missing ask them for the transaction code!!

It arrived today, unimpressed that "it's live" but doesn't work. I hope they sort it soon

 

[kidgloves]

There is an irony here in that many banks are now switching their customer base to Mastercard and doing away with Visa,

 

[bigbear]

That response you got on Live Chat sounds like a copy and paste reply from a customer service advisor whose first language is not English.