Novibet - £500 Monthly Loss Limit, Deposit Limit or Lowest UK SOW Threshold to date?

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Wanted to post about novibet and wasn't sure where else to post it and this thread seems reasonably related to my comment i have to make of this evenings play, so thought id stick it in here :)

I was happily playing away with a small deposit i made early evening (only £15 , i dont tend to deposit much at a time), and a short while ago, mid-spin, i was booted out. I thought oh, tried logging back in - got an error message 'your account has been deactivated'..

I thought hmm, well, theyv had problems like this before with logging in, so i tried a few times, still same error, went onto live chat to ask if there was an issue and they checked my account and came back with this... Id apparently played for 2 hours and that was now the daily limit all novibet players are allowed to play a day - and my account has been deactivated in the meantime! :laugh: i also cant get access back for 48 hours when itll be reactivated.

Apparently these are 'new ukgc rules' that they must follow. Am i missing something? Is there a new 2 hour play limit imposed on every uk player per day? with accounts locked for 48 hours until unlocked again? I asked if this was something you could set yourself (like a daily play limit) and i was told no these are direct orders from ukgc and they have no way to change it.

I never expect my small deposits to last long, but im not being limited to two hours play to then get locked out of my account for 2 days. :laugh:
 
Wanted to post about novibet and wasn't sure where else to post it and this thread seems reasonably related to my comment i have to make of this evenings play, so thought id stick it in here :)

I was happily playing away with a small deposit i made early evening (only £15 , i dont tend to deposit much at a time), and a short while ago, mid-spin, i was booted out. I thought oh, tried logging back in - got an error message 'your account has been deactivated'..

I thought hmm, well, theyv had problems like this before with logging in, so i tried a few times, still same error, went onto live chat to ask if there was an issue and they checked my account and came back with this... Id apparently played for 2 hours and that was now the daily limit all novibet players are allowed to play a day - and my account has been deactivated in the meantime! :laugh: i also cant get access back for 48 hours when itll be reactivated.

Apparently these are 'new ukgc rules' that they must follow. Am i missing something? Is there a new 2 hour play limit imposed on every uk player per day? with accounts locked for 48 hours until unlocked again? I asked if this was something you could set yourself (like a daily play limit) and i was told no these are direct orders from ukgc and they have no way to change it.

I never expect my small deposits to last long, but im not being limited to two hours play to then get locked out of my account for 2 days. :laugh:
I asked support, who quoted the UKGC, for the rules of why they're doing what they're doing - needless to say, no response.

Probably one of the most stupid moves I've seen a casino make - and you can't blame the UKGC for this one, this is entirely Novibet's (seemingly rather rubbish legal/compliance department) doing

Be interested, given they started then thread, what the reps @Novibet Rep take on this is - where a 500 quid etc month limit, isn't er, really the case etc and how it's mandated (or not) by the UKGC.

'Direct orders' from the UKGC = BS, basically.
 
Wanted to post about novibet and wasn't sure where else to post it and this thread seems reasonably related to my comment i have to make of this evenings play, so thought id stick it in here :)

I was happily playing away with a small deposit i made early evening (only £15 , i dont tend to deposit much at a time), and a short while ago, mid-spin, i was booted out. I thought oh, tried logging back in - got an error message 'your account has been deactivated'..

I thought hmm, well, theyv had problems like this before with logging in, so i tried a few times, still same error, went onto live chat to ask if there was an issue and they checked my account and came back with this... Id apparently played for 2 hours and that was now the daily limit all novibet players are allowed to play a day - and my account has been deactivated in the meantime! :laugh: i also cant get access back for 48 hours when itll be reactivated.

Apparently these are 'new ukgc rules' that they must follow. Am i missing something? Is there a new 2 hour play limit imposed on every uk player per day? with accounts locked for 48 hours until unlocked again? I asked if this was something you could set yourself (like a daily play limit) and i was told no these are direct orders from ukgc and they have no way to change it.

I never expect my small deposits to last long, but im not being limited to two hours play to then get locked out of my account for 2 days. :laugh:
????

They can’t be serious?!
 
Yeah those were the words live chat said to me 'direct orders from ukgc'.

I wouldn't mind so much if I could still access the account basics but to lock me out for 48 hours after just two hours play is silly.

As much as I like novibet, I won't be staying much longer. I want to play, not worry about exact time limits before being locked out for days lol
 
Yeah those were the words live chat said to me 'direct orders from ukgc'.

I wouldn't mind so much if I could still access the account basics but to lock me out for 48 hours after just two hours play is silly.

As much as I like novibet, I won't be staying much longer. I want to play, not worry about exact time limits before being locked out for days lol
They've lost the plot

Even a 96% RTP site can't justify how they're operating with such nonsense.

Must mean Novibet are the only site in the world compliant with the UKGC's (fictional?) rules?

Just goes to show how, not all the time, the UKGC aren't the bogeyman but rather it's the casino's own incompetence.
 
lol yeah sounds bizzarre but apparently 'direct orders from ukgc'. everyone has a 2 hour day play limit. Go beyond that and well, ive got my account locked for 2 days (not sure why 2 days, they didnt have an answer for that when i asked twice).
you played for 2 hours?

What were you depositing, 1000?

:p
 
lol i deposited £15 to have a little play, im a very low rolling player - try my luck and see what happens. Id managed to get myself upto £50, then back down to £25 when i got booted. :laugh: so i was enjoying myself for the small amount i stuck on. Must admit its not too often i manage 2 hours play. lol
 
They've lost the plot

Even a 96% RTP site can't justify how they're operating with such nonsense.

Must mean Novibet are the only site in the world compliant with the UKGC's (fictional?) rules?

Just goes to show how, not all the time, the UKGC aren't the bogeyman but rather it's the casino's own incompetence.
Yeah I’m certainly not aware of any such rule. The only thing they need to do is remind the player at set intervals of how long they’ve been playing.

It’s at the discretion of the casino of how they approach lengthy sessions.
 
lol i deposited £15 to have a little play, im a very low rolling player - try my luck and see what happens. Id managed to get myself upto £50, then back down to £25 when i got booted. :laugh: so i was enjoying myself for the small amount i stuck on. Must admit its not too often i manage 2 hours play. lol
I’ve mentioned it before, it’s useful these days to log out and back in occasionally.

Session length is a very very poor indicator of RG issues. If you’re in a session that maintains the starting balance, you’re simply going to be spinning for longer. It’s that simple.

In the pyramid of RG red flags this is way way down.
 
yeah i get all the 'youv been playing' notifications everywhere i play too. But this is an odd one.. i asked chat and was told 'you have reached your daily 2 hour time limits , be advised your account will be reactivated in 2 days'. I tried to clarify further and was told it was direct orders from the ukgc, that it affects all their players and they can't make any changes to that unless they hear differently and dont have access to change it.

I dunno. is a weird one. lol
 
yeah i get all the 'youv been playing' notifications everywhere i play too. But this is an odd one.. i asked chat and was told 'you have reached your daily 2 hour time limits , be advised your account will be reactivated in 2 days'. I tried to clarify further and was told it was direct orders from the ukgc, that it affects all their players and they can't make any changes to that unless they hear differently and dont have access to change it.

I dunno. is a weird one. lol
2 hours tbf is unheard of these days.

They probably thought you black hat hacked your way into the servers.
 
Wanted to post about novibet and wasn't sure where else to post it and this thread seems reasonably related to my comment i have to make of this evenings play, so thought id stick it in here :)

I was happily playing away with a small deposit i made early evening (only £15 , i dont tend to deposit much at a time), and a short while ago, mid-spin, i was booted out. I thought oh, tried logging back in - got an error message 'your account has been deactivated'..

I thought hmm, well, theyv had problems like this before with logging in, so i tried a few times, still same error, went onto live chat to ask if there was an issue and they checked my account and came back with this... Id apparently played for 2 hours and that was now the daily limit all novibet players are allowed to play a day - and my account has been deactivated in the meantime! :laugh: i also cant get access back for 48 hours when itll be reactivated.

Apparently these are 'new ukgc rules' that they must follow. Am i missing something? Is there a new 2 hour play limit imposed on every uk player per day? with accounts locked for 48 hours until unlocked again? I asked if this was something you could set yourself (like a daily play limit) and i was told no these are direct orders from ukgc and they have no way to change it.

I never expect my small deposits to last long, but im not being limited to two hours play to then get locked out of my account for 2 days. :laugh:
Might explain why VS battles only seem to last 2 hours before crashing lol.

But wonder how these casinos come up with these rules.

No other casino i have heard of has a 2 hour limit before getting account deactivated. Glad i mainly just stick to bookies sites now not worth hassle playing elsewhere.
 
As it happens with reading about stuff in this thread a few days back i had had a nosy through my account settings and stuff but i dont recall seeing anything about a 2 hour limit though. Obv i couldnt look again at moment cause novibet decided i needed to be locked out for 48 hours. :laugh:

I wouldn't mind having to set a daily limit if i could choose it myself and wasnt chosen for me, and not get locked out of my account - its just overkill to do that.

so i think unless i can remove or change that daily limit, and the being locked out thing is removed - ill most likely end up closing my account there.
 
One can see the sense in the UKGC's passing down these guidelines, and the likes of Novibet's implementation of them.

After all, a player could be playing high- stakes for half an hour and lose their mortgage payment, whilst another punter could be skirting around those dangerous 9p bets on Karaoke Party for two hours straight, at which point they've 'lost control' and may be £12 down, maybe even £15.....
 
@spoo42 exactly same thing has happened to me, mid session, mid spin, locked out, same BS response UKGC regulations that apparently only apply at novibet, they took my deposit and then deny me the service I have paid for, money still in account.

rogue behavior surely?

@Novibet Rep Explain please?
 
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Oh this is getting exciting.

Be like watching your favourite TV programme and episode ends.

So play at Novibet for 2 hours. Finally hit the free spins you have waited for. Then get the message log in later in week to see if your bonus was lucky.

What a lot of crap saying it is a regulation that you can only play for 2 hours. No other site does it. Lol Videoslots battle weekends would be great if after 2 hours you are banned from playing for 2 days. Then again at the moment that happens anyway lol just not by their choice.

Maybe it is a regulation tho and will apply to all gambling. Would make playing poker online fun. 2 hours grinding away and 50 players left. Goodbye all UK players your time is up.
 
The two hour limit is not due to instructions from the UKGC Players would have been notified by other casinos they play at if this was the case. .Noviber support are making it up as they go and must honestly be one of the worst chat support of any online casino.They seem incapable of giving a personalised reply,every response seems to come from a script.
As for all the requests for bank statements in order to remove the ludicrous £1 per month deposit limit,i sent the statements they requested five days ago and not even had an acknowledgement, let alone a definitive response.
 
The two hour limit is not due to instructions from the UKGC Players would have been notified by other casinos they play at if this was the case. .Noviber support are making it up as they go and must honestly be one of the worst chat support of any online casino.They seem incapable of giving a personalised reply,every response seems to come from a script.
As for all the requests for bank statements in order to remove the ludicrous £1 per month deposit limit,i sent the statements they requested five days ago and not even had an acknowledgement, let alone a definitive response.

Yup the same thing has pretty much happened to me now, taken ages to respond as to why there's a £1 monthly limit imposed on my account and now asking for payslip or bank statements. Novibet were great for me last year but to say that this is part of UKGC's regulations is a bit of a joke. Someone somewhere at Novibet has made a really gross interpretation of the regulations and decided that'll do and screw the consumer.
 
Stars have just limited me to 170 dollars a month for having the audacity to make two £250 deposits on the same day! Apparently they know better than me and think I have a problem. Also got the SOW. They can do one.
 
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