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New here and issue with massive win on Leo Vegas

The point for me is that LeoVegas have many, many ultra-HV games on their books, if they want to limit their exposure they can either (1) Not carry those games or (2) Limit them to a stake they're comfortable with versus the maximum possible prize as a multiplication of stake. (As a casino they will have full access to that information.)

If they're going to carry the games at stake levels that make wins such as those seen in this thread possible, they should back that up and bloody well pay out when someone hits a decent chunk of cash playing there.

If they do feel the need the verify wins such as this, they should have a process in place that doesn't dick the OP around in such a fashion as we're seeing here, which IMO is a clear inducement/encouragement for him to play it back, and it certainly shouldn't take the best part of TWO WEEKS.

Pure shady behaviour, very unbecoming of an accredited casino and an AWOL rep too.
 
trancemonkey said:
9000x isn't a big win? Is that how immune people have got to wins nowadays that 9000x is not seen as a big win?!
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Yeah, but you work for IGT. :D
 
Just to show what I mean by not a big win (for the casino), here are Casumo's top 10 for December (first thread I found)


  1. Win = 101,357 x bet – won £20,271.59 on a £0.20 spin in Cleopatra Diamond Spins.
  2. Win = 39,820 x bet – won £7,167.70 on a £0.18 spin in Dead or Alive 2.
  3. Win = 32,998 x bet – won 11.879,44 € on a 0,36 € spin in Dead or Alive 2.
  4. Win = 25,187 x bet – won £9,067.36 on a £0.36 spin in Dead or Alive 2.
  5. Win = 23,115 x bet – won 2.080,36 € on a 0,09 € spin in Dead or Alive 2.
  6. Win = 16,882 x bet – won 3.379,56 € on a 0,20 € spin in Jammin’ Jars.
  7. Win = 16,402 x bet – won £1,476.20 on a £0.09 spin in Dead or Alive 2.
  8. Win = 15,566 x bet – won £7,783.30 on a £0.50 spin in Lil Devil.
  9. Win = 15,100 x bet – won 9.060,51 € on a 0,60 € spin in Jammin’ Jars.
  10. Win = 14,973 x bet – won $8,984.10 on a $0.60 spin in Jammin’ Jars.


It wouldn't even make it in the top 10, and LeoVegas are a much bigger group than Casumo, so I would be surprised if it got in the top100 there.

Yes it's a big win for a player, obviously, but for a massive casino group, I very much doubt it.
 
Simply a reversal temptation tactic. As said, it doesn't take 10 days to electronically check a slot win. I mean, when people get big wins and don't film them or video them, people like BTG and Netent can check the win from the real-play game transaction number and run it again, filming it, within a few days to post on forums etc.
Ipso facto they can confirm to the casino in a few days too. Total bollocks, seems non-UK players like @ChopleyIOM and the OP are getting this delaying treatment as standard, whereby it seems the casino is happy to run the risk of losing a new player if it means there's a chance of them spunking significant w/d's back.
 
Bloatgoat said:
It's just bullshit. A result is a result. Even @trancemonkey could verify that a casino does not need to "manually" verify a small, large or huge win. They just hoping you blow it away. Piss casino. Pay the man.
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Well if he has withdrawn it and is UK then he cant reverse it thankfully so there is that at least.

Edit, noticed he isn't UK. Not sure why the UKGC got a panning here actually.....now their fault for EU players lol
 
colinsunderland said:
I hate this. 9000x isn't a big win, well nothing out the ordinary anyway, they probably get wins this size daily.
Asked this before, but if any rep would like to answer.
If you genuinely believe a game round might be faulty when it pays out big, then you are basically admitting the games are faulty, so how many times has it every happened that a win was not legitimate, and do you check losing spins too? Obviously if a spin that gives a big win might need to be voided, then the same applies to losing spins.
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I know what you mean, would they check 9000x on 10p spin I wonder?
 
9000x is definitely a big win, but in terms of a payout for such a company with this insane amount of visitors - it's not big at all:

leo-casumo.webp
 
Guess that some casinos still follow their old habits and send these to provider to be checked and that really can take some time them get back as they don't take this kind of thing as any priority, they get quite many of them. There's no really reason to do it most of the time (like Jan mentioned in this thread earlier that they paid out similar winning right away). If somebody get 5 wild lines in DOA in row, then it would be bit weird but one single win shouldn't.

There hardly ever are mistakes in these results these days anymore, technic have improved withing last 10 years and many providers back offices it's easy to verify it by yourself if thinking it's necessary. Would also assume that if afterwards come out that there was a malfunction in gameround, provider would have some responsibility and it wouldn't be casinos loss. Don't think any provider these days demand to send all wins over XXXX to them to be checked before paying them (progressive jackpots ofc different already because money is not held by any casino but provider).

Some operators using more common sense than others, it seems that especially biggest ones still follow some guidelines they have done 10 years ago (when these kind of wins were not normal as these days but really exceptional get something like this from Starburst), nobody just haven't thought review them. Big companies are not always really efficient to review their guidelines... Some smaller operators are much better in these as people can make decisions themselves and not only "computer says no" based ones.
 
If the slots were as random as people claim, why are the checks needed.
Whenever anyone posts here that they’ve spunked an abnormal amount of money In a short space of time, without the sniff of a win all we hear is random, it’s rtp that’s just the nature of slots etc.
Has anyone ever had a run of losing spins checked?
 
colinsunderland said:
Just to show what I mean by not a big win (for the casino), here are Casumo's top 10 for December (first thread I found)


  1. Win = 101,357 x bet – won £20,271.59 on a £0.20 spin in Cleopatra Diamond Spins.
  2. Win = 39,820 x bet – won £7,167.70 on a £0.18 spin in Dead or Alive 2.
  3. Win = 32,998 x bet – won 11.879,44 € on a 0,36 € spin in Dead or Alive 2.
  4. Win = 25,187 x bet – won £9,067.36 on a £0.36 spin in Dead or Alive 2.
  5. Win = 23,115 x bet – won 2.080,36 € on a 0,09 € spin in Dead or Alive 2.
  6. Win = 16,882 x bet – won 3.379,56 € on a 0,20 € spin in Jammin’ Jars.
  7. Win = 16,402 x bet – won £1,476.20 on a £0.09 spin in Dead or Alive 2.
  8. Win = 15,566 x bet – won £7,783.30 on a £0.50 spin in Lil Devil.
  9. Win = 15,100 x bet – won 9.060,51 € on a 0,60 € spin in Jammin’ Jars.
  10. Win = 14,973 x bet – won $8,984.10 on a $0.60 spin in Jammin’ Jars.


It wouldn't even make it in the top 10, and LeoVegas are a much bigger group than Casumo, so I would be surprised if it got in the top100 there.

Yes it's a big win for a player, obviously, but for a massive casino group, I very much doubt it.
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Ok, but look at the total value of those wins... the OP said it was 9000x at €5. That's €45,000. It is likely not the multiplier but the total value that's likely triggered extra checks. That said the time taken so far feels excessive
 
EkJR said:
Well if he has withdrawn it and is UK then he cant reverse it thankfully so there is that at least.

Edit, noticed he isn't UK. Not sure why the UKGC got a panning here actually.....now their fault for EU players lol
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Because like yourself I thought he was playing through the ukgc side, and in my humble opinion the ukgc are largely mediocre, so it wouldn't have surprised me had this happened under the ukgc regulated side.

Their rules and regulation are as clear as ditch water, e.g. coral mislead players on rtp, f*** all response, no investigation into how it happened or public wrap on the knuckles.

A small example but it's typical, without the public informing them they'd know **** all that was going on, and when they are made aware they will be slow to respond.

Recently it's been the MPs and newspapers who have had to tell them there is a problem with how the VIP programmes have been run for years [under their watch].

edit: I hope the ukgc have someone regularly read the threads here [maybe they do?] they might get a better sense of player problems and issues, and be aware of things earlier that may need looking at, like btg's royal mint mechanic, where the player has to play for hours in order to access a chance of winning part of the rtp/potential.
 
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trancemonkey said:
Ok, but look at the total value of those wins... the OP said it was 9000x at €5. That's €45,000. It is likely not the multiplier but the total value that's likely triggered extra checks. That said the time taken so far feels excessive
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What 'extra checks' are required though? 9000x stake is not a remarkable hit in the grand scheme of things these days, especially with the likes of DOA2 running around out there.

OK so let's say it's the amount involved because the OP was playing on a, (pause for breath), 5EUR bet. Well I just logged into my LeoVegas account and in real money mode Beetlejuice Megaways lets me set a max bet of........ £500.

I don't think LeoVegas are checking anything, or verifying anything, it's a basic stall technique to try and swerve paying out 45K in the hope the OP caves in and plays it back.

Also, as I understand it online casinos have some pretty decent backend tools to see what the games they carry are doing, so they should be able to establish from their own records that it was a standard client <> server interaction and yes, the player won 9000x stake on a 5EUR bet.

Throwing the withdrawal back as a playable balance after so long is a dick move as well.

Reminds me of when I had my big win on The Final Countdown at LeoVegas, and I had to jump through all their verification hoops because they couldn't pay me my win until they had VERIFIED MY IDENTITY (for my own safety of course), but throughout the whole process they were quite happy for me to press the big CANCEL WITHDRAWAL button and spunk it all back, no verification required for that.
 
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trancemonkey said:
Ok, but look at the total value of those wins... the OP said it was 9000x at €5. That's €45,000. It is likely not the multiplier but the total value that's likely triggered extra checks. That said the time taken so far feels excessive
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What extra checks though and why? Do they check losing spins with the game provider? If they genuinely believe a spin could be faulty, then every single spin should be checked for it's validity, otherwise how do I know the £100 I lost last week was actually a loss and not a £10k win?
 
mack341 said:
Because like yourself I thought he was playing through the ukgc side, and in my humble opinion the ukgc are largely mediocre, so it wouldn't have surprised me had this happened under the ukgc regulated side.

Their rules and regulation are as clear as ditch water, e.g. coral mislead players on rtp, f*** all response, no investigation into how it happened or public wrap on the knuckles.

A small example but it's typical, without the public informing them they'd know **** all that was going on, and when they are made aware they will be slow to respond.

Recently it's been the MPs and newspapers who have had to tell them there is a problem with how the VIP programmes have been run for years [under their watch].

edit: I hope the ukgc have someone regularly read the threads here [maybe they do?] they might get a better sense of player problems and issues, and be aware of things earlier that may need looking at, like btg's royal mint mechanic, where the player has to play for hours in order to access a chance of winning part of the rtp/potential.
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They dont. They are informed through player engagement as you say and are undoubtedly slow to react unless there is considerable political pressure. However, I have noticed a change more recently with a willingness to engage more and listen. They are making changes, many that we dont like, but nobody can deny gambling is safer now in the UK than it was even 2 years ago.
 
colinsunderland said:
What extra checks though and why? Do they check losing spins with the game provider? If they genuinely believe a spin could be faulty, then every single spin should be checked for it's validity, otherwise how do I know the £100 I lost last week was actually a loss and not a £10k win?
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Great point. Would be good to hear what some of the reps have to say about this
 
Hey all, thought I'd post an update from me (I'm a 'her' BTW!) :D

As yet, my win is still in pending.

I contact live chat at least 3 times a day and yesterday sent 2 emails to support, one as a formal complaint. We are nearly on day 11 now.
Every agent says they need to check with the relevant department. They have assured me that they are waiting for this 3rd party game provider to confirm the win.
It's also pissing me off that I have to keep contacting them and they have not once contacted me directly in regards to this.

It's funny that I can cancel my withdrawal and probably play it all away again without it being verified however I have made the decision not to do this.

So apparently it is not their fault its with the 3rd party gaming provider which I guess is SG digital the maker of Beetlejuice but I don't understand why that should be my problem at this stage. I won the money on LV website I don't care if they have to verify anything at this point my accou t has been fully verified for months, It is not an unusual bet for me in fact most of my slots play at around €5.a spin so nothing unusual there.
To me this is a crazy amount of money and I just want what is owed to me now and for them to fulfill their obligations. People win and people loose, happy to take their loses but when it comes to paying big, it seems like I have to jump through every imaginable hoop and spend my time 3 or 4 times a day dealing with their staff some of whom are trying and empathetic but it's gone beyond reasonable now
 
goatwack said:
Yes, one does wonder how in this fast-paced digital age where everything's done via the merest wrist-motion something could be dragged out for so long!

One could be forgiven for thinking they're going through winners' (already-available) play logs attempting to fabricate a non-payment scenario, because as we know placing higher bets is shady as f***

Could it be also that the completely unrelated 'act' of placing the funds back into the player's account is standard protocol, or is that part of the verification process? If so, I must say, that's very thorough. Kudos!
Click to expand...
They said the funds where back in my account because the withdrawal had timed out. That was after a week. Wonder in 3 days time will they time out again
 
EkJR said:
Nothing to do with the UKGC. All they can do is ensure Casinos follow the rules as defined. There is a part about delaying withdrawals but that relates to SOW etc. Its either Leo are being overly cautious or they are simply delaying as long as possible.
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They have not asked me for a SOW perhaps because I'm in Ireland they aren't required I dunno but if they do I could have done that 11 days ago
 
Wow. They prolong said withdrawal, cause it to time-out, then rinse & repeat until customer loses patience and starts 'dipping' into funds!

That's not even accredited anymore, that's Super Accredited, maybe even Ultra Accredited behaviour right there
 
ChopleyIOM said:
What 'extra checks' are required though? 9000x stake is not a remarkable hit in the grand scheme of things these days, especially with the likes of DOA2 running around out there.

OK so let's say it's the amount involved because the OP was playing on a, (pause for breath), 5EUR bet. Well I just logged into my LeoVegas account and in real money mode Beetlejuice Megaways lets me set a max bet of........ £500.

I don't think LeoVegas are checking anything, or verifying anything, it's a basic stall technique to try and swerve paying out 45K in the hope the OP caves in and plays it back.

Also, as I understand it online casinos have some pretty decent backend tools to see what the games they carry are doing, so they should be able to establish from their own records that it was a standard client <> server interaction and yes, the player won 9000x stake on a 5EUR bet.

Throwing the withdrawal back as a playable balance after so long is a dick move as well.

Reminds me of when I had my big win on The Final Countdown at LeoVegas, and I had to jump through all their verification hoops because they couldn't pay me my win until they had VERIFIED MY IDENTITY (for my own safety of course), but throughout the whole process they were quite happy for me to press the big CANCEL WITHDRAWAL button and spunk it all back, no verification required for that.
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It's stalling. Buying time. It's unetical practices. See these practices as a insurance employee who's job is to cover the minimum (financial) damage an insurance company can get. They will stall you, they will make you an offer, everything to basicly lower their financial risk.

But there needs to be an halt to these practices in general. With signup, with deposit(s), with verification and most important with payouts. If i head to a landbased casino i'm getting paid when i win. I leave directly with any of those winnings, no verification, no "come to the backoffice" bullshit tactics.

A 48 hour withdrawl time as well; who in their right mind made that up? Obviously, because they know there's a big chance the player cancels, plays and loses. They just pray on that. Because if it's a succes, there's less financial risk for the casino involved.

To be honest i'm done with gambling for a while. Esp when i saw the video of Rocknrolla yesterday,



This pretty much shows the clear effect of overall lower RTP's offered by multiple casino's now. Everything is extended to a 99 yard playfield these days. I'm done with it. ive spent countless of hours lately with no real real succes really. Previous year was alot better year for me financial wise on the casino ground, but this year it's just ... absolute shit.

It's obvious there are things tweaked in "our" favorite games. I dont need stats to prove otherwise on this forum either. Everyone for his own.

Buffalo Bill said:
Has anyone ever had a run of losing spins checked?
Click to expand...

My 5 cents: winning really depends on the volume of the casino. If the casino gets alot of deposits, the chances are more in your favor for you to win then playing at a casino with a far less cashflow. Call me thinfoiled, but it's obvious that when you play at a provider, both casino ID and player ID is being send with the url.

Now you dont tell me that every big super explosive win is randomly distributed all over the world. I think the more a casino brings in into a provider, the better the overall chances are players can win. Whatever a casino chips in, is perhaps being distributed among players. There are casino's empowering this model, it's financial risk free, meaning you wont have a player that wins more then what the casino in general brings to the provider, everybody except the player is happy.

Random in slots is always within parameters. Remember that. They are not releasing slots that cause it more to give out then it wins. A live game like crazy time is determined with a RTP as well. The obvious braking into the wheel; and the tremendous jackpots it can give.

Legally they can get away with it. Just as automated roulette or lightning roulette online. All of those (electronic) operated machines are legal by law, even if you see it obvious preventing the ball from landing somewhere it shoud'nt land.

All is designed to trigger your tilt system even more. A mouse-trap. Who can build the better mouse-trap? If you think about all those little tweaks casino's empower, they are allowed to, because it's not within the license documented a fair guideline related to this. They are scumbags whoever empowers things behind the books.
 
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BTW, has anyone ever seen anywhere that it would actually have happened that some big winning round would have been malfunctioned and winnings voided for that reason? These checks happen all the time but at least i haven't seen/heard anywhere that any mistakes would have been found (some obvious malfunctions in games which then have been taken down have happened but that's a different story if the game obviously is fcked).
 
Slottery said:
BTW, has anyone ever seen anywhere that it would actually have happened that some big winning round would have been malfunctioned and winnings voided for that reason? These checks happen all the time but at least i haven't seen/heard anywhere that any mistakes would have been found (some obvious malfunctions in games which then have been taken down have happened but that's a different story if the game obviously is fcked).
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I have not seen any cases like that from my recent searching but I'm not so sure.

I still did not hear from my formal Complaint so I found a few executives emails and copied them in it today :laugh: prob won't make a difference but can't do any harm
 
Sorry to hear it's taking you a while, but it's good news that the win was on a trustworthy casino like Leo Vegas!

I know it probably doesn't make it any less annoying for you, but they're being truthful with SG taking an age to process these game checks. On top of how slow it is SG are incredibly process-driven so the casino manager can't just nudge their contact at the company to speed it up.
 
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JordanR said:
Sorry to hear it's taking you a while, but it's good news that the win was on a trustworthy casino like Leo Vegas!

I know it probably doesn't make it any less annoying for you, but they're being truthful with SG taking an age to process these game checks. On top of how slot it is SG are incredibly process-driven so the casino manager can't just nudge their contact at the company to speed it up.
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Thanks i appreciate that. Fingers crossed it won't be too much longer!
 
Bloatgoat said:
Legally they can get away with it. Just as automated roulette or lightning roulette online. All of those (electronic) operated machines are legal by law, even if you see it obvious preventing the ball from landing somewhere it shoud'nt land.

All is designed to trigger your tilt system even more. A mouse-trap. Who can build the better mouse-trap? If you think about all those little tweaks casino's empower, they are allowed to, because it's not within the license documented a fair guideline related to this. They are scumbags whoever empowers things behind the books.
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I bet they both run on a slot machine principle (RTP based). And I truly wish good luck to those who think there's a house edge like in the land-based European roulette - 2.7%

nice.gif
 
Probably why people's appreciation for this outfit is tanking at a rate of knots.

Not even remotely close to the greatness they once possessed. There's a slew of 'grey' casinos that are more proficient than these vagabonds
 
Slottery said:
BTW, has anyone ever seen anywhere that it would actually have happened that some big winning round would have been malfunctioned and winnings voided for that reason? These checks happen all the time but at least i haven't seen/heard anywhere that any mistakes would have been found (some obvious malfunctions in games which then have been taken down have happened but that's a different story if the game obviously is fcked).
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The only area in where i heard these stories was in the USA. Machines that popped up a jackpot of in the millions while it was'nt even possible considering the bet vs max win. It was a simple hardware faillure sort of say, and yes, when you implement cheap embedded hardware into slotmachines the chances can be in the trillions of spins that one result could be off that what it is supposed todo.

I mean a RNG still relies on hardware and within silicon level, atoms could litterally jump over to the next "node" sort of say ruining things. The probability if you have a grade hardware however would be zero pretty much. In online however i never heard of these things; or casino's do not check it and just assume it was a legitimate result.

So far i understand, if a slot provider turns out a jackpot, the casino is obligated to pay the winner as part of the terms / conditions for hosting those games on their website. Why they stall it, i have no clue. But the number one (and always has bin) for stalling payments is due to financial liability. Or hoping you would spend it. Previous year i cashed out 65k. I was scared shitless for situations like these, while i was pretty sure that i could boost my balance even further. It was in the 70k range. This was paid out within 48 hours after withdrawl period... What check are you talking about.

 
Bc1234 said:
Guess what... 2 weeks later and STILL NO PAYMENT!! gosh apparently it's been escalated to everyone and on a priority queue bla bla bla this is crazy. I would never ever recommend LeoVegas!
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Forgive me asking this question Bc1234 but can we just clarify here? Going off what's been said earlier in the thread.

You've been a player at LeoVegas for a while, have made deposits and withdrawals in the past, and have a currently verified account?

The fact this is your biggest ever withdrawal doesn't really concern me, I mean, that's part of gambling isn't it, all players hope that maybe the time they up their bets a bit is the time they'll hit that big multiplication of stake win. (And a 5EUR bet is hardly astronomical.)

Also, there was no bonus in play or anything like that was there? (i.e. potential bonus terms stuff from the casino's side.)

So in simple terms, you deposited, you played, you won, you made a withdrawal and LeoVegas have been dicking you around for two weeks?

I hope you're keeping a copy of all emails/live chats etc!
 
ChopleyIOM said:
Forgive me asking this question Bc1234 but can we just clarify here? Going off what's been said earlier in the thread.

You've been a player at LeoVegas for a while, have made deposits and withdrawals in the past, and have a currently verified account?

The fact this is your biggest ever withdrawal doesn't really concern me, I mean, that's part of gambling isn't it, all players hope that maybe the time they up their bets a bit is the time they'll hit that big multiplication of stake win. (And a 5EUR bet is hardly astronomical.)

Also, there was no bonus in play or anything like that was there? (i.e. potential bonus terms stuff from the casino's side.)

So in simple terms, you deposited, you played, you won, you made a withdrawal and LeoVegas have been dicking you around for two weeks?


I hope you're keeping a copy of all emails/live chats etc!
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Hi Chopley
Yep that is exactly it. Played there for a few months have had withdrawals and deposits and taken the withdrawals out in the past no problem. So nothing to do with verification.
I wasn't playing on a bonus, it was straight playing so all is pretty 'normal'.

And now 2 weeks and counting their team are still waiting for a 3rd party to verify the win apparently.
I have copies of emails and live chats for sure. Let's hope I don't need them but at this stage who knows
 
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I guess my constant nagging has paid off. I decided to remove it from pending to my casino balance yesterday in the hope that it might speed things up incase they thought I'd gamble it when it's not approved yet on their side. 1 minute ago withdrawal is approved. Finally. I'm happy now but I have to be honest I will not be using them again after having to wait 2 weeks for this. So bad from their side.
 
Bc1234 said:
I guess my constant nagging has paid off. I decided to remove it from pending to my casino balance yesterday in the hope that it might speed things up incase they thought I'd gamble it when it's not approved yet on their side. 1 minute ago withdrawal is approved. Finally. I'm happy now but I have to be honest I will not be using them again after having to wait 2 weeks for this. So bad from their side.
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Glad you got paid out mate, just give them a wide berth now no need for what they’ve done for two whole weeks plenty of other places to play at that won’t piss on you when you win... enjoy the money :)
 
There must be a reason they'd take this long, I suspect there's a truth in biding their time, as statistically with each passing day the temptation to gamble must be unbearable.

I also have no doubt they're using psychology, and even likelier studies into the 'effects' of 'that' side of the industry, as I'm sure many a player would have succumbed to these dirty tricks.

With a heavy gambler - the money'd be likely reversed

With a new player nervous at the outcome and delays - the money'd likely be reversed

Someone stressed out by this episode, as we know gambling is a crutch in stressful situations, more so than a lot of other media - the money'd likely have been reversed

So I'm sorry, defenders of the "but it take 2 weeks to check these things, they were just doing their due diligence" scummy practice, and all the LeoVegas fanboys, they may think they're the shit now with their low-budget, witless TV ads, but hopefully it won't be long before the UKGC nails them and their ilk to the mast.

Hopefully sooner rather than later. Godspeed! :D
 
goatwack said:
There must be a reason they'd take this long, I suspect there's a truth in biding their time, as statistically with each passing day the temptation to gamble must be unbearable.

I also have no doubt they're using psychology, and even likelier studies into the 'effects' of 'that' side of the industry, as I'm sure many a player would have succumbed to these dirty tricks.

With a heavy gambler - the money'd be likely reversed

With a new player nervous at the outcome and delays - the money'd likely be reversed

Someone stressed out by this episode, as we know gambling is a crutch in stressful situations, more so than a lot of other media - the money'd likely have been reversed

So I'm sorry, defenders of the "but it take 2 weeks to check these things, they were just doing their due diligence" scummy practice, and all the LeoVegas fanboys, they may think they're the shit now with their low-budget, witless TV ads, but hopefully it won't be long before the UKGC nails them and their ilk to the mast.

Hopefully sooner rather than later. Godspeed! :D
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Well in fairness to the UKGC, reverse withdrawals are gone so it wouldn't have been the case here that he could have reversed.
The OP, being an EU player I suspect they have used the tactics mentioned above to attempt to get him to reverse this!
 
EkJR said:
Well in fairness to the UKGC, reverse withdrawals are gone so it wouldn't have been the case here that he could have reversed.
The OP, being an EU player I suspect they have used the tactics mentioned above to attempt to get him to reverse this!
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Fair point re Uk. The UKGC just tend to be my default chief whipping boys at the forefront of my mind, as my ire towards them is unrivalled
 
goatwack said:
Fair point re Uk. The UKGC just tend to be my default chief whipping boys at the forefront of my mind, as my ire towards them is unrivalled
Click to expand...

Haha. Used to be mine until I got to know a couple of them, like penpals now mate! They have some real flaws but the last couple of years they have upped their game not least due to political pressure.
 
They were not checking this themselves but sent it to provider who then replied back when had time. If this was SG digital, they can be quite slow and wouldn't bet they work on weekends. Don't really believe this was very long time in casinos hands but when they made decision to send it to provider, they standed behind that and waited for reply (which probably they could have guess can take quite a while).

From player point of view it's not any difference of course and there are no really reason to send all bit bigger euro amounts to be checked if there really don't seem to be something obviously wrong (big win from Bonanza or something else really impossible).
 
EkJR said:
People wonder why many people dont trust online gambling...this is one example where it's hard to disagree. Absolutely shocking from a group that size.
Click to expand...

Well this thread is the number one reason. There's alot of misconception on the true definition of random on slots (let that discussion be aside lol) and how volatility takes you to the moon in relation of wagering, but nothing more painfull to have your account closed for #whateverreason and have any of the winnings confiscated. I remember there where some folks who won a 100.000 and got their account closed afterwards.

But it's never a problem to signup, deposit without any verification, blast your complete salary, no no. Untill the point you hit withdrawl and thats where the shit comes around the corner really. Stick with casino's that have a rep and good to you!
 
Glad to hear you've got your payout through at last mate! Two weeks is a massive wait, poor from both LeoVegas and SG there

Inspired and Eyecon are the best I've seen for validating big wins, they get it done in a couple of hours. NetEnt pretty good too.
 

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