New here and issue with massive win on Leo Vegas

[L&L-Jan]

Attention all casino reps

We didn't verify this hit, was on a 4gbp bet.

 

[colinsunderland]

@LadyJelena another non responsive rep
I thought this was being clamped down on?

 

[Bc1234]

Attention all casino reps

We didn't verify this hit, was on a 4gbp bet.

What do you mean?

 

[mack341]

What do you mean?

I think Jan's having some banter regarding the fact L&L casino's payout on beetlejuice 7490X @£4 didn't need checking

Leo should have to pay you interest for this delay and inconvenience, you've won the money, so time for them to meet their half of the bargain.

 

[9HOURSAWAY]

I hate this. 9000x isn't a big win, well nothing out the ordinary anyway, they probably get wins this size daily.
Asked this before, but if any rep would like to answer.
If you genuinely believe a game round might be faulty when it pays out big, then you are basically admitting the games are faulty, so how many times has it every happened that a win was not legitimate, and do you check losing spins too? Obviously if a spin that gives a big win might need to be voided, then the same applies to losing spins.

With respect Colin I'd have to disagree that 9000x isn't a big win. If I had a spin at a pound and won nine thousand pound off it I'd definitely consider that to be a big win. Mind you, I'd be glad of any win at the moment LOL!

 

[Bc1234]

I think Jan's having some banter regarding the fact L&L casino's payout on beetlejuice 7490X @£4 didn't need checking

Leo should have to pay you interest for this delay and inconvenience, you've won the money, so time for them to meet their half of the bargain.

LOL fair enough sorry I am fuming after being on live chat again with the incompetent team at Leo Vegas who still cannot give me an update after 10 days. But I do appreciate their humor

 

[colinsunderland]

With respect Colin I'd have to disagree that 9000x isn't a big win. If I had a spin at a pound and won nine thousand pound off it I'd definitely consider that to be a big win. Mind you, I'd be glad of any win at the moment LOL!

Yes of course it is, but for one of the largest casino groups in the world, I'm sure they see bigger, daily. It's a big win, but not one that should require 10 days of security checks.

 

[Mouche12]

Imo, it's insane having to wait more than 10 days and counting, for a mere 9,000x win. It's taking all the fun away and the casino is doing itself a disservice too as players would be more inclined to never play there again.

 

[Bc1234]

Imo, it's insane having to wait more than 10 days and counting, for a mere 9,000x win. It's taking all the fun away and the casino is doing itself a disservice too as players would be more inclined to never play there again.

Yep, totally, once I get the money I'll be gone, closing the account there and find somewhere else. I like the megaways games and they had alot of them which I liked but I'll go somewhere else now.

 

[9HOURSAWAY]

Yes of course it is, but for one of the largest casino groups in the world, I'm sure they see bigger, daily. It's a big win, but not one that should require 10 days of security checks.

Agreed, I was speaking purely from the perspective of the player, not the casino.

 

[pinnit2014]

Someone needs to go back to the testing houses and tell them to up their checks as the poor casino's are having to do it again with the software companies.

Probably receive your Euromillions cheque quicker.

 

[ChopleyIOM]

How does this even work? What if LeoVegas come back and say, 'Ooohhhh the game provider said it was an error, malfunction voids all wins, sorry!'

Either the games work or they don't, any casino that needs to check a 9000x stake win with the provider (which really isn't that rare in today's climate of mega-HV offerings) doesn't have confidence in their product, and to do it in the way LeoVegas is doing it here, is downright shady as well.

Anyway I've had my well-documented run-in with LeoVegas before, hence I binned them off once I got paid.

 

[goatwack]

Yes, one does wonder how in this fast-paced digital age where everything's done via the merest wrist-motion something could be dragged out for so long!

One could be forgiven for thinking they're going through winners' (already-available) play logs attempting to fabricate a non-payment scenario, because as we know placing higher bets is shady as f***

Could it be also that the completely unrelated 'act' of placing the funds back into the player's account is standard protocol, or is that part of the verification process? If so, I must say, that's very thorough. Kudos!

 

[PMKFRUITPRO]

If people would just stick to bonanza then they would never have to encounter this problem.

 

[Mr_Slot5]

When even the goliath casino operators like Leo Vegas are doing things like this, I think it serves as a warning shot to us all that maybe we should get a different hobby.

 

[mack341]

When even the goliath casino operators like Leo Vegas are doing things like this, I think it serves as a warning shot to us all that maybe we should get a different hobby.

Or maybe also that the ukgc aren't very good at protecting player's rights, and still leave the door open for casinos to pull various tricks and delaying tactics?

 

[EkJR]

Finally binned Leo as had been waiting over 2 months for them to raise my cross group deposit limit of £500 a month and they still hadn't done so despite lots of evidence provided. Poor CS. Still not even 1% as bad as William Hill, but getting there.

 

[EkJR]

Or maybe also that the ukgc aren't very good at protecting player's rights, and still leave the door open for casinos to pull various tricks and delaying tactics?

Nothing to do with the UKGC. All they can do is ensure Casinos follow the rules as defined. There is a part about delaying withdrawals but that relates to SOW etc. Its either Leo are being overly cautious or they are simply delaying as long as possible.

 

[mack341]

Nothing to do with the UKGC. All they can do is ensure Casinos follow the rules as defined. There is a part about delaying withdrawals but that relates to SOW etc. Its either Leo are being overly cautious or they are simply delaying as long as possible.

Ultimately it's everything to do with the ukgc, in my opinion, as it's happening under their watch, they make the rules and can restrict these tricks if they so wish.

'or they are simply delaying as long as possible' well how long is that under the ukgc 'rules as defined'?

The withdrawal was timed out and the balance became playable? That's more than delaying tactics to me.

 

[goatwack]

Still too much ambiguity around a lot of the UKGC's guidelines, allowing casinos way too much leeway. As in this case, where the piss has been taken.

On a brighter note, their reverse withdrawal triumph is quite a good indicator of the right intent. Many other things they've implemented.......are still a bit crap, sorry 'work in progress'

 

[Bloatgoat]

It's just bullshit. A result is a result. Even @trancemonkey could verify that a casino does not need to "manually" verify a small, large or huge win. They just hoping you blow it away. Piss casino. Pay the man.

 

[trancemonkey]

I hate this. 9000x isn't a big win, well nothing out the ordinary anyway, they probably get wins this size daily.
Asked this before, but if any rep would like to answer.
If you genuinely believe a game round might be faulty when it pays out big, then you are basically admitting the games are faulty, so how many times has it every happened that a win was not legitimate, and do you check losing spins too? Obviously if a spin that gives a big win might need to be voided, then the same applies to losing spins.

9000x isn't a big win? Is that how immune people have got to wins nowadays that 9000x is not seen as a big win?!

 

[dionysus]

I must be old school

I gun for 200X and to pull one or 2 and WD

 

[trancemonkey]

It's just bullshit. A result is a result. Even @trancemonkey could verify that a casino does not need to "manually" verify a small, large or huge win. They just hoping you blow it away. Piss casino. Pay the man.

Wins over a certain size probably are put through extra verification, the size of which will be up to the casino... as for the length of time it takes, I've no idea but it already seems excessive

 

[colinsunderland]

9000x isn't a big win? Is that how immune people have got to wins nowadays that 9000x is not seen as a big win?!

Obviously for your games it's massive, but do you really think a group like LeoVegas don't see multiple wins over 9000x every day?
Casinos checking a win is just a delaying tactic, I have never once seen a win voided by the provider.