My Last Two Correspondences With Rushmore

[chuchu59]

weatherman- I would love for players to take me up on it - which is why I posted it! I am hardly snowed under as I have not received a single e-mail or PM with a player complaint from this froum (with the exception of David)!

Skiny- I wasn't insinuating that you are weird. I'm sorry if you took that the wrong way! If you or anyone else was offended by my comment, I apologize.

Heather

Once players examine the opening post in this thread they would shake their heads and wouldnt bother pming you. I notice the reply from Tara was dated 16 May so if this is still the casino's attitude towards payments you can forget about convincing people anymore. Furthermore, you will alienate more posters by your remarks about people being rude or threads turning weird.

I am somewhat surprised Rushmore despatched you here to endure the wrath of the community. Usually, a rep will be armed with some ammo to pay several players in an attempt to 'bribe' them into saying something good. You had an opportunity to partially redeem yourself by handling David's case in better fashion but most possibly you were so cash-strapped you couldnt even pay him leading to this thread. Damage is done and sugar-coated words will not be enough let alone your snide remarks. If action ie paying off the players is taken you might salvage some of your reputation after a year but my forecast is that your casino would probably go bust by then.

 

[ksech]

Errr we all KNOW skiny is a tad "weird" but we love him for it, it's what makes him skiny!

No offense meant Heather, but when Louise came on board as rep for the Rushmore group she was a "miracle" worker. She worked her freakin' ass off for the players. She answered questions, and she went to bat FOR the players. She didn't hide behind some "cutesy pie" smiley gushey let us be BFFs facade. She was the real thing. She took the good and the bad, and there was alot of bad (especially at the end) but she still did the best she could for the player WITHOUT resorting to "pouting" tantrums.

You want to be a good rep? Then face the music, step up to the plate. Answer questions out here in the public forum. Don't hide in emails and PMs. If you don't know an answer, be honest, no one will think less of you for saying you don't know. They will think less of you if they catch you in a lie! And boy, Casinomeister has some of the best detectives in cyberspace. These are good people, they are just looking for some honesty. Or maybe you should consider going to work for a different group????

 

[RushmoreGaming]

Chuchu - please refer to the beginning of this thread and david's subsequent posts to see that we are indeed still in contact and fixing the issue. I am not here to 'bribe' players as you say, I am simply here to be a rep for the brands and fix any outstanding payment issues we may have.

Ksech - thank you for your suggestions!

You all have my e-mail, I am looking forward to helping out other players who may be having issues.

Heather

 

[LHofsdal]

Heather,

It seems that David maybe the only one to PM you because most of the members here will not play at the Rushmore casinos because of the delayed withdrawals and all the lies that were told to so many players. This nonsense has been going on for sometime now.

In my opinion, Rushmore should have sent David his withdrawals already regardless if the checks have been cashed. It is pretty evident that he didn't cash them or deposit them. Rushmore should be willing to take the loss to start gaining back a better reputation. It isn't that hard to figure out. The more his situation is prolonged the more people are going to believe that it is more of a financial problem then anything else.

I think everyone is in agreement here when I say this situation has gone on way to long, and Rushmore just isn't doing enough to fix it. Sending you here to the forums to try and smooth things over was to late, the damage from their stalling tactics and lies was already done and really couldn't be fixed with words. Action was what was needed, and fast action at that. The phrase "Actions speak louder than words" is all to true in this case. When you came to the forums you should have been telling the players that are owed money, that their payment was on the way. No if, and or buts about it.

And Rushmore should be retraining their personnel on etiquette. Because in my opinion, Tara may have been frustrated with David but should have never worded her e-mail to him the way she did. IF she was an employee of mine, (when I was still working) she would have been reprimanded quite heavily by me for being rude. David does have the right to find out what is happening with his withdrawal, but Tara has no right being rude. The company she works for is in the wrong, and she should be doing whatever it takes to find a resolution to this situation. IF the job is to much for her, she should say so.

Being active in a forum takes more than sugar coated words, and posts that "skirt" around the problems at hand. Stand out, be different, tell people the truth and not what you think they want to hear. If you were to do this, you will see that more members on the forums would be more than willing to hear what you have to say, and be more receptive to the business your representing. Until this is done, and actions are taken to fix the problems at hand, it is hard for anyone to believe anything from this group because "We heard it all before".

LH

 

[Jasminebed]

I'm very upset at Rushmore's position that funds that they paid to a processor that were subsequently seized by the DOJ relieves them of their obligation to pay the players that made their withdrawals.

You quite plainly said that you were unable to assist in this matter, so why would a player PM you?

Maybe you could post proof of the alleged seizure? I know that there was evidence for other DOJ seizures.

Your casino group has lost so much credibility with so many lies over time, I am unwilling to believe anything you claim just because you claim it.

@Slotslover... Could you confirm you haven't pm'd Heather about your payment issue? If you haven't I urge you to do so and see if she can make any progress on your behalf.

 

[david92506]

Chronological Order With Rushmore

001 August 24, 2011 (Copy Of email)
I Joined Cherry Red and Rushmore casinos to play craps. I was not a member of casinomeister.

002 Oct 20, 2011
I joined casinomeister and noticed all the complaints against the Rushmore group so I requested a withdrawal. Rushmore asks for more information so I sent it in.

003 Oct 25, 2011 (Copy of email)
Rushmore sends me an email saying they have received my updated information and I will receive my funds shortly via wire-transfer.

004 Nov 10, 2011 (Copy of email)
Withdrawal Department sent me an email saying the money was processed on Nov 10 and will take up to 10 business days to receive the funds via wire-transfer.

005 Nov 2011 (Copy of Live Chat)
No money has been transferred into my Bank of America account so I check the status.

006 Dec 2011 (Copy of Live Chat)
No money has been transferred into my Bank of America account so I check the status.

007 Dec 2011
Rushmore sends me an email saying they are sending me a check instead of wire transfer.

008 Jan 30, 2012 (Copy of Live Chat)
I contact Rushmore saying I haven't received the checks yet. I was wondering if they mailed it yet and they informed they have sent the checks on Dec 18, 2011.

009 Feb 20, 2012
I've been reading the CM forums and have come to believe that I'm not going to get my money. I'm tired of the same reply, just as everyone else in the forums were getting. So I gave up and stop contacting Rushmore.

010 Heather enters the scene and she says she will help me.

012 May 16, 2012 (Copy of email)
With renewed hope, I contact Rushmore again and they send me an email stating the checks have been cashed on Dec 20, 2011.

I never received those checks. I've requested Rushmore to send me a copy of the front and back of the checks but they haven't responded to my emails. I've been in contact with Heather and she has always responded to my emails. She assures me that she is looking into the matter and the checks will be reissued if need be.

I have copies of Live Chat and emails. I'm trying to post those pictures here but I can't seem to get it to work. In any case, I will more than happy to send anyone copies.

 

[david92506]

Copies

Now I'm able to upload the copies. By the way, I always thought they were going to send me two checks, one from Rushmore and the other from Cherry Red. That is why I always said, "I never received those checks." Apparently they combined the two and claim to have sent on check. So I need to rephrase and say, "I never received the check."

 

[maxd]

@david92506: Please don't start new threads when you are posting material that belongs to a previous thread you've started. This is basically a violation of Posting Rules item 1.2. Thank you for your cooperation.

 

[Yaelush7]

fedex can come same day.

Unless someone else cashed it out on the processor side. which will make the close dates more reasonable.

Until good data comes in, one is tempted to relate the ~cashed~ check with the processor problems.

The thing that concerns me about David's case is that Rushmore first told him they sent the check on Dec 15, and then Heather said it was sent on Dec 18. So which is it?

Also, Heather is expecting us to believe it was sent on Dec 18 and cashed on Dec 20? Really?? Snail mail takes longer than 48 hours surely?

It doesn't add up.

 

[skiny]

weatherman- I would love for players to take me up on it - which is why I posted it! I am hardly snowed under as I have not received a single e-mail or PM with a player complaint from this froum (with the exception of David)!

Skiny- I wasn't insinuating that you are weird. I'm sorry if you took that the wrong way! If you or anyone else was offended by my comment, I apologize.

Heather

I'm not disputing the fact that I'm weird. I just said it didn't happen quickly.

It takes decades to become this. ------> Skiny

Aside from that. If you want to rebuild a reputation, start with David. Get him his 600 bucks and you'll have at least one fan. Maybe when someone sees he got paid you might get some more people asking for theirs. People who just can't be bothered anymore.

And pay everyone who wins from now on without delays and without complaints. Do that long enough and pay your back debts and you might dig yourself out of this hole but it's not going to happen over night. It takes years to build a good reputation and probably even longer to get one back once you've lost it.

If we could all pay our debts with smileys and good cheer none of us would owe anything.... Well, except me.

 

[chuchu59]

Chuchu - please refer to the beginning of this thread and david's subsequent posts to see that we are indeed still in contact and fixing the issue. I am not here to 'bribe' players as you say, I am simply here to be a rep for the brands and fix any outstanding payment issues we may have.

Ksech - thank you for your suggestions!

You all have my e-mail, I am looking forward to helping out other players who may be having issues.

Heather

The reply of 16 May from Tara speaks volumes. Nuff said!

 

[david92506]

I'm So Excited

Heather contacted me and told me that after this weekend I will either receive new checks or the money will be deposited back into my Rushmore account. I'm so happy that this issue will be resolved. I also hope that Rushmore will get out of the Rogue pit. Thank you Heather!

 

[Nifty29]

Heather contacted me and told me that after this weekend I will either receive new checks or the money will be deposited back into my Rushmore account. I'm so happy that this issue will be resolved. I also hope that Rushmore will get out of the Rogue pit. Thank you Heather!
View attachment 33060

You hope they get out of the rogue pit? Did Heather ask you to say that?

You do realise that the most likely event is that they'll redeposit the money into your casino account, and the whole process will start all over again. Even if they send a cheque, the backlog is months so don't get excited.

I can't believe that after they treated you so badly, you would come back here praising them when you're not even close to getting the money in your hands......and until you do it ain't resolved.

I really do give up with some people.

Chu.....over to you

 

[LHofsdal]

While it is nice Heather was able to help out, but I agree with Nifty.... Not only did you have to wait over 6 months for this to get resolved, but in all honesty, WHAT THE HELL ARE YOU THINKING?

Yep, I was "yelling" I will openly admit it. Because not only did Rushmore infuriate me with the way they handled everything, David you just did the same thing. I will say this, after everything that was said and done to you, and you decided to deposit again, don't come crying back here about delayed/missing payments. I for one will not have any sympathy for you.

You hope they get out of the Rogue Pit? Are you serious? They did not even make an attempt to contact Bryan to see what was needed to get out. He has made himself readily available to them.

And to be quite frank David, I was one of the members here that was vocally standing up for you, and for you to come back with "Hope they get out of the pit soon" is like a slap in the face. I hope one day I can return that favor!

LH

 

[chuchu59]

You hope they get out of the rogue pit? Did Heather ask you to say that?

You do realise that the most likely event is that they'll redeposit the money into your casino account, and the whole process will start all over again. Even if they send a cheque, the backlog is months so don't get excited.

I can't believe that after they treated you so badly, you would come back here praising them when you're not even close to getting the money in your hands......and until you do it ain't resolved.

I really do give up with some people.

Chu.....over to you

Nifty,

I will take the baton but we should understand that Rushmore is pouncing on the weaknesses of the players ie their eagerness to get paid so you cant really blame him totally for this.

Bryan and Max wont fall for this and they will need to do a lot more to get out of the pit. I only want players to be aware of this casino and realise that they will get totally exhausted trying to find a way to get paid. You wont be as lucky as David who has the whole CM community backing him and of course Bryan and Max who are not swayed by the casino'tactics.

@David; Once you cash your cheques, stay away from them. Dont post any more on this. Since they paid you, you may feel bound not to bad-mouth them but you shouldnt be praising them either. Remember they told you earlier that the cheques were cashed by someone else and the case was closed leading to this thread. Rushmore makes me chuckle. Instead of trying to produce copies of the issued cheques to prove their innocence they are now willing to dip into their pockets to pay David which is a last-ditch attempt to salvage some reputation but on that score they have failed miserably.

 

[butterflyboogie]

I think that they will deposit the money back into his account hoping he will play it off. David ask for a check, do not play at rushmore or you may as well not have said one word and opened this can of worms. Take your money (if you get it) and run....forest.....run!! In the meantime don't offer up praise please to a group that owes many, many more. Praise a group that deserves the praise!

 

[smcinoz]

So a deposit back into the account, wonder if they'll attach a 100x WR to it before a withdraw

 

[harrys99]

So a deposit back into the account, wonder if they'll attach a 100x WR to it before a withdraw

Good one- was thinking the same

 

[ksech]

Rushmore's been taking scrum lessons from Virtual Every little bit of this oozes garbage. Sorry David, you may be a Patron saint for all I know, but Rushmore is using you to try to save a little face. It didn't work before and it won't work now.

Heather with her little cutsie pie attitude, and you hoping Rushmore will some day make it out of the Rogue pit??? They put themselves there, Bryan made himself available to them in Dublin, no one showed. He's made himself available here, no one contacts him. Obviously, they don't CARE! Anyone who deposits with them are feeding the new Virtual-wanna-bes, because that's the only explanation I can offer up to why they are treating their players' the way they've been for the last 6-8 months.

I sincerely, feel bad for the players who are owed monies from this group. US players are just so disadvantaged on where they can play and the list is getting shorter and shorter. To those who HAVE good choices, be thankful you don't have to have the worries these players do.

 

[everyday]

This issue should have been sent to the "head honcho" weeks ago..now David has to wait through yet another weekend delay for an answer. Sounds so familiar. If you really want
that money David, then please insist that they issue another cheque to you to see how long that process takes. Then wait again to ensure the cheque clears your bank account before spending any of it. If you let them put the funds back into your casino account, then this thread could turn out to be "the never ending story", that alot of us IMHO are tiring of at this point. I wish you Good Luck and hope it all works out for you...

 

[skiny]

So you're thanking them for telling you to wait another 3 days. And in another 3 days you're told you'll either have the money put back in your account (Don't wager a penny of it if it is.) Or you'll have more cheques issued which is what you were told 6 months ago.

And after a 6 month run around where at one point you were told you weren't even getting your money and the case was closed, you now believe firmly that this means you'll get paid.

Don't count your chickens until the eggs have hatched.

As for rogue pit status, I have no idea why this is even being discussed. This is one withdrawal from one player that hasn't even been paid yet.

Whether David ever gets his money or not, I'd like to see the old "cashed" cheques either way. I'd like to know what changed. The payment was made, the cheques were cashed, the case was closed.

If Rushmore wants to build some trust, explain how this whole situation took a hard 180 and went from case closed to now we'll pay you.

And if Rushmore can't produce a copy of a cancelled cheque, I seriously doubt there ever was one.

But that's just my opinion.

 

[vinylweatherman]

So you're thanking them for telling you to wait another 3 days. And in another 3 days you're told you'll either have the money put back in your account (Don't wager a penny of it if it is.) Or you'll have more cheques issued which is what you were told 6 months ago.

And after a 6 month run around where at one point you were told you weren't even getting your money and the case was closed, you now believe firmly that this means you'll get paid.

Don't count your chickens until the eggs have hatched.

As for rogue pit status, I have no idea why this is even being discussed. This is one withdrawal from one player that hasn't even been paid yet.

Whether David ever gets his money or not, I'd like to see the old "cashed" cheques either way. I'd like to know what changed. The payment was made, the cheques were cashed, the case was closed.

If Rushmore wants to build some trust, explain how this whole situation took a hard 180 and went from case closed to now we'll pay you.

And if Rushmore can't produce a copy of a cancelled cheque, I seriously doubt there ever was one.

But that's just my opinion.

The fire under their ass got too hot

However, they snubbed Bryan's suggestion that they meet in person at the Dublin conference, so paying David isn't going to get them out of the pit. David can post whatever the head honcho says he has to in order to get his money, and we will all take it with the pinch of salt it deserves

 

[RushmoreGaming]

This issue is indeed closed.

Thank you all for your concern and suggestions regarding this specific case. For future reference, and as stated several times previously, we do not pay out in checks and are no longer using this specific processor (and have not for several months).

Also, there seems to be a bit of confusion, so just to clear things up - there was no stop payment or cancellation put on the checks because by the time this was brought to our attention the checks had already been cashed for 5 months. After a check is cashed the processor no longer has the ability to cancel it.

I did not snub brian when asked to meet in Dublin - again, as I stated previously, I was not in Dublin. It's difficult to set up a personal meeting when the persons involved are in different countries.

This is the last time I will be posting on this specific thread. If anyone has questions or concerns regarding these brands or has a payment issue they would like me to personally look into, please feel free to shoot me an e-mail to heather@rushmoregaming.com.

I hope everyone is having a great holiday week!

Happy Gaming
Heather

 

[Nifty29]

This issue is indeed closed.

Thank you all for your concern and suggestions regarding this specific case. For future reference, and as stated several times previously, we do not pay out in checks and are no longer using this specific processor (and have not for several months).

Also, there seems to be a bit of confusion, so just to clear things up - there was no stop payment or cancellation put on the checks because by the time this was brought to our attention the checks had already been cashed for 5 months. After a check is cashed the processor no longer has the ability to cancel it.

I did not snub brian when asked to meet in Dublin - again, as I stated previously, I was not in Dublin. It's difficult to set up a personal meeting when the persons involved are in different countries.

This is the last time I will be posting on this specific thread. If anyone has questions or concerns regarding these brands or has a payment issue they would like me to personally look into, please feel free to shoot me an e-mail to heather@rushmoregaming.com.

I hope everyone is having a great holiday week!

Happy Gaming
Heather

Just to clarify Heather.....Vinyl actually said "they" meaning "someone from Rushmore"....not you personally, which I thought was quite obvious.

So how is the issue now closed (again)? David has no money, and when it is placed in his account (which it will be), he still won't have his money. He'll have to request a cashout and wait in line with everyone else. What's worse is that you have not stated that he did not cash those cheques, which leaves me thinking that you still think he did.

I also think its poor form for a casino rep, who's main purpose is to assist players, to state that they won't be answering any more questions apart from email.

 

[chuchu59]

This issue is indeed closed.

Thank you all for your concern and suggestions regarding this specific case. For future reference, and as stated several times previously, we do not pay out in checks and are no longer using this specific processor (and have not for several months).

Also, there seems to be a bit of confusion, so just to clear things up - there was no stop payment or cancellation put on the checks because by the time this was brought to our attention the checks had already been cashed for 5 months. After a check is cashed the processor no longer has the ability to cancel it.

I did not snub brian when asked to meet in Dublin - again, as I stated previously, I was not in Dublin. It's difficult to set up a personal meeting when the persons involved are in different countries.

This is the last time I will be posting on this specific thread. If anyone has questions or concerns regarding these brands or has a payment issue they would like me to personally look into, please feel free to shoot me an e-mail to heather@rushmoregaming.com[/email[/B]].

I hope everyone is having a great holiday week!

Rushmore obviously snubbed Bryan. In a general sense that is. He did say he was readily approachable so dont put out the Dublin excuse. You could easily have contacted him through other means. Sending a pm to Bryan is easy but you didnt do it and showed disrespect for the meister and this forum.