**UPDATE ON CASHOUT**
Hi...Just wanted to update everyone on my cashout at Inchilli casino...I too received an email exactly like some of the people here.. Here is the conversation I had with support on the 27th of February :
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<Operator> welcome to inchilli, how may i help you?
<User> I wanted to check now that accounting is in..What they have found out about my ach payment of $xxx.xx hasn't gotten to me yet....
<User> the 2nd question is why is my payment $xxx.xx when my withdrawal was $xxx.00
<User> still there?
<User> ?
<Operator> hi,
<Operator> i am here
<User> hehe
<User> just checking
<User> Im working on something also...
<Operator> to your 2nd question it is because theres an $10 charges for all ACH transaction
<Operator> your initial withdrawal was xxx.xx
<User> ok
<User> that would be easier to swallow if I knew where the ach transaction was
<Operator> and the ACH bank have just told us that they have process all the payment and all your payments will be in your account in a day or two
<User> have they sent them or not?
<Operator> we have sent them out since one and a half week ago
<User> there are several people that have received the same letters as me...that my winnings have been sent.....they received the letters on the same day as me.
<User> The letter I received was it not true ?
<User> has the bank sent them or not?
<Operator> it is true
<Operator> but the payment was held up by ACH
<Operator> therefore it didn't reach your account
<Operator> we too do not know the reason behind the hold up
<User> ok
<User> so they are already within the ach system?
<Operator> yes
<User> so could be tomorrow?
<Operator> it is waiting for ACH to process it and bank it into your account
<Operator> it would take a day or two that's what they have told us
<User> so since fe5w
<Operator> right now we too are trying to find more payment method incase ACH doesnt work again
<User> so since feb 22 ach has been waiting to process?
<User> that doesn't seem right
<Operator> yes it doesnt seems right we too do not know the reason behind the hold up by ACH
<User> but the bank knows there is no hold up now?
<Operator> that is what ACH just told us that they will process it right now and the money will be the user's account in 1 or 2 days
<User> ok
<User> thanks
<Operator> you're welcome and we are apologised for the inconvenience we have caused you
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Once again the time nears the end of the week, and I start to be a bit cynical to this casino's lies. So I decided to chat up the operators at this establishment tonight on the 28th - If anyone knows a recourse that can be taken for anyone affected by this ...please respond... Here is the transcript :
:>
<User> hi
<Operator> Hi, how can i assist you ?
<User> you guys find out anything new on the ach withdrawal delays ?
<Operator> Please hold on while i check.
<User> ok
<User> thanks
<Operator> Sorry, there is still no updates on the ACH withdrawal delays. Maybe you can check your account in 1 or 2 days.
<Operator> We will still continue to look into the corresponding banks. If there is any update, we will inform you via email.
<User> hmm
<User> that would put at us the weekend AGAIN
<User> conveniently...another week has passed..
<User> last night I was told there was confirmation from the bank that they have processed it ?
<User> which one is it ?
<Operator> We are sorry for the inconvenience caused.
<User> AND?
<User> Which one is it?
<User> Why don't you get a tracking number and let me check for myself ? That would prove much more efficient..
<User> Or atleast a bank name...so I can ask if there is something I can help move this along qith..
<User> with
<User> its over 1 month now, and I'm starting to get a tad angry
<Operator> Please hold on while i check.
<User> ok
<Operator> Sorry, i will need to refer this management. Can i get back to you via email ?
<User> YOu know how many times you guys tell me that...and guess what ...no e-mail..
<User> but sure..
<User> when shall I expect your response ?
<Operator> Once i get the details from the management, i will send you an email about the details.
<User> ok
<User> when shall I expect you to talk to management ?
<User> hello?
<Operator> I will do it as soon as possible.
<Operator> Please be assured that we will give you a reply on the issue.
<User> do you understand that every response given is vague ?
<User> reply by when ?
<User> 1 day - 2 months - never ?
<Operator> Sorry, we will try to get back to you within 1weeks time.
<User> there are multiple people very upset , and forums that are no longer promoting your casino over this issue - all of us with the SAME letter that the payments have been sent...It would seem to me that DAILY Updates if not HOURLY updates would be of the utmost importance considering the loss of revenue your casino is, if not WILL BE, losing due to this issue with the banks
<Operator> We will try to update you on the details as soon as possible.
<User> If I were you guys, I'd be livid, and switch banks, fire people, etc ...because of the damage this can do to my business....but instead I get a la-dee-da approach...You don't have to be a rocket scientist to figure out YOU guys are the ones not sending the payment
<User> If your casino needs a loan maybe I can be of assistance.
<User>
<User> Good evening sir, thank you once again for wasting my time...
<Operator> We apologised for any inconvenience caused.
<User> yeah
<User> hey
<User> what about his conversation , how do you explain it ?
<User> :>
<User> <Operator> yes it doesnt seems right we too do not know the reason behind the hold up by ACH
<User> but the bank knows there is no hold up now?
<Operator> that is what ACH just told us that they will process it right now and the money will be the user's account in 1 or 2 days
<User> ok
<User> thanks
<Operator> you're welcome and we are apologised for the inconvenience we have caused you
<User> <:
<Operator> Yes, that is what ACH told us.
<Operator> Our accounts branch is already been looking into the issue.
<:
SO There you have it people.....crap upon crap...
