- Joined
- Mar 28, 2009
- Location
- Netherlands
Thursday the 14th of september I made 3 deposits with Inetbet using their slots bonuses. I was getting promotional mails from them stating their great bonuses.
I got lucky (after 3 deposits all with bonus) and made a withdrawal (330€). I have made withdrawals before (back in may 2017) all paid with about 24 hours.
After 24 hours my withdrawal was still pending and reversible. So I contacted support to ask about the withdrawal. Support told me they had no idea why it was taking longer so I had to wait.
After 48 hours I contacted them again. Too many queries I was told, so wait a bit longer. A few minutes after that I received this e-mail from their support:
--------------------------
I have been asked to inform you that our accounts department have flagged your account for possible exclusion from future promotions.
You continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play.
I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonus's that you try to redeem.
This is not an action that we take lightly, however continual misuse of the bonus program seriously effects our ability to reward our regular players.
Please note, no exclusion is yet in place, this is simply a friendly heads up.
-------------------
I was very surprised by this e-mail. In 10 years of gambling with maybe 80% of all accredited casino's here, I have never received such a message from any casino. But I decided to check my deposits in 2017. In total I have made 40 deposits 22 with a bonus and 18 deposits without a bonus, my bets are allways in the 0,50 to 1,00 a spin.
So how is that bonus free playing and a continual misuse of the bonus program? When I look at my account now all bonus coupons are gone, so yes the exclusion IS in place.
So I sent them a friendly reply via e-mail on why my account is flagged, but never received any response whatsoever to that e-mail.
Monday 18th of september my withdrawal was still pending/reversible (under review). The amount was won on a 40% all games bonus, so all games are allowed under that bonus. I played 3 allowed slots and all bets were under 1€. Support told me they would send my username to the payments team for prompt payment.
I contacted the casino again today (Tuesday 19/9) and I was told the same old message. We have a lot of withdrawals at the moment, you will have to wait. I have asked them numerous times if there was a particular reason why payment is not handled but was not given any, only reason I get is 'we have a lot of withdrawals'. So after 5 days and almost 120 hours my withdrawal is still pending and reversible .
I contacted the rep of the casino here yesterday, have not heard anything there either. I would expect this from a dodgy casino somewhere in the rogue pit but not from a longtime accredited casino.
No idea what do now only to just wait in frustration.
See Related Threads:
I got lucky (after 3 deposits all with bonus) and made a withdrawal (330€). I have made withdrawals before (back in may 2017) all paid with about 24 hours.
After 24 hours my withdrawal was still pending and reversible. So I contacted support to ask about the withdrawal. Support told me they had no idea why it was taking longer so I had to wait.
After 48 hours I contacted them again. Too many queries I was told, so wait a bit longer. A few minutes after that I received this e-mail from their support:
--------------------------
I have been asked to inform you that our accounts department have flagged your account for possible exclusion from future promotions.
You continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play.
I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonus's that you try to redeem.
This is not an action that we take lightly, however continual misuse of the bonus program seriously effects our ability to reward our regular players.
Please note, no exclusion is yet in place, this is simply a friendly heads up.
-------------------
I was very surprised by this e-mail. In 10 years of gambling with maybe 80% of all accredited casino's here, I have never received such a message from any casino. But I decided to check my deposits in 2017. In total I have made 40 deposits 22 with a bonus and 18 deposits without a bonus, my bets are allways in the 0,50 to 1,00 a spin.
So how is that bonus free playing and a continual misuse of the bonus program? When I look at my account now all bonus coupons are gone, so yes the exclusion IS in place.
So I sent them a friendly reply via e-mail on why my account is flagged, but never received any response whatsoever to that e-mail.
Monday 18th of september my withdrawal was still pending/reversible (under review). The amount was won on a 40% all games bonus, so all games are allowed under that bonus. I played 3 allowed slots and all bets were under 1€. Support told me they would send my username to the payments team for prompt payment.
I contacted the casino again today (Tuesday 19/9) and I was told the same old message. We have a lot of withdrawals at the moment, you will have to wait. I have asked them numerous times if there was a particular reason why payment is not handled but was not given any, only reason I get is 'we have a lot of withdrawals'. So after 5 days and almost 120 hours my withdrawal is still pending and reversible .
I contacted the rep of the casino here yesterday, have not heard anything there either. I would expect this from a dodgy casino somewhere in the rogue pit but not from a longtime accredited casino.
No idea what do now only to just wait in frustration.
See Related Threads:
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