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mrsteen4040 vs 10bet

Discussion in 'Casino Complaints - Bonus Issues' started by mrsteen4040, Nov 1, 2012.

    Nov 1, 2012
  1. mrsteen4040

    mrsteen4040 Dormant account

    Occupation:
    engineer
    Location:
    uk
    10bet
    mrsteen40 Yesterday at 4:26 pm

    Dear Mark,
    Following investigation of your game play and your account, we identified bonus manipulation on 15.10.2012 and breach with our Casino terms and conditions - no. 29.
    You must register/login in order to see the link..
    You placed single bets of more than 5% of your original deposit which is deemed bonus manipulation while you have a bonus active in your account, hence the winnings from this bet and subsequent winnings have been removed from your account.
    You currently have your original deposit in your account available to you. Kindly note that as a gesture of good customer we will allow you to reclaim the bonus if you wish, however you should take note of our terms and conditions. If you wish to receive the bonus again, please contact us before you started playing.
    If you have any questions, do not hesitate to contact us.
    Thank you!
    Stephanie
    10Bet Casino Manager
    i recieved this e-mail after requesting a withdrawal for £700 won with a £20 deposit and 100% match bonus recieved on 30/10/2012 so why take it away for something done on 15/10/2012?

    mrsteen40

    Posts: 2
    Join date: 2012-09-05

    Re: 10bet
    Admin Yesterday at 4:43 pm

    This rule
    "In the interest of fair gaming and to prevent bonus manipulation, 10Bet
    reserves the right to take protective measures from customers, who
    claimed a deposit bonus and placed bets equal to or more than 5% of
    their deposited amount while the bonus was active in their account or
    bet size of 6.25, whichever is lower. In the case of Cashback bonus,
    this rule applies to bets equal to or more than 5% of the bonus amount
    credited
    or bet size of 6.25, whichever is lower. These measures include removal
    of such winnings upon management discretion."

    is really predatory term, and all what we can say about 10bet is - THEY CHEATING ALL PLAYERS.

    My advice is :
    you should post it here :
    http://www.casinomeister.com/forums/members/michelle-10bet.html

    plus you should ask if they will let you withdraw your money or not.

    Admin
    Admin

    Posts: 1630
    Join date: 2011-04-08
     
  2. Nov 2, 2012
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Not it's not. Loads of other reputable casinos have similar terms limiting bet sizes when bonuses are in play.
    It's in their T&Cs - so you should have read them before you stated playing.
    At least they've given your deposit back & said you can play the bonus again if you want. That's NOT what most rogue casinos would do.

    Sorry, you wont find much sympathy here...

    Nevertheless - welcome to the best gambling forum on the net!
    KK
     
    7 people like this.
  4. Nov 2, 2012
  5. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    What has not complying to the T&C`s of a bonus got to do with a casino`s integrity regarding payouts?.
     
    4 people like this.
  6. Nov 2, 2012
  7. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    I agree with what KK said. Many reputable casinos have similar rules. Players just need to learn that they always must read relevant terms and conditions when accepting bonuses.

    Even the great 32Red casino has a similar rule on their welcome bonus: There is a maximum stake of 6.25 Chips (or coin equivalent) per bet until the playthrough requirement has been met.
     
    5 people like this.
  8. Nov 2, 2012
  9. JuicyFruit

    JuicyFruit Non-Gambler

    Occupation:
    IT Consultant
    Location:
    Homeward Bound
    :thumbsup:

    If the player did not read the T&Cs, and the mistake really was his, the unfortunate repercussions for 10bet is that now there is a thread available to anyone who searches the internet, labelling them bad payers (????) with predatory terms. And regrettably many people still believe in that old saying 'no smoke without fire'.

    I just wish people would be more careful before they start posting inflammatory accusations to a global audience.

    Perhaps one of the mods could change the thread title?
     
    3 people like this.
  10. Nov 2, 2012
  11. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    I always read the TC's and never got caught in an unfortunate situation with a bonus, but I still see those things as a trap. If Rival can lock the games that aren't allowed and cap your bet size during a bonus, any software should be able to do it. Heck, some MG casinos even forbid the use of the built in autoplay feature during a bonus. Not predatory, but close.
     
    3 people like this.
  12. Nov 21, 2012
  13. mrsteen4040

    mrsteen4040 Dormant account

    Occupation:
    engineer
    Location:
    uk
    10bets reasons for failing to py-out

    the people reading this post are assuming that i did not read the t's&c's at 10 bet but i can assure you i did,and the terms were both distorted and hidden from customers. If the terms were so clear why have 10bet changed the wording and highlighted hidden links after being advised by somebody trying to get my payout for me???????? and why did 10bet give me FOUR reasons for not paying out before finally settling for the reason that "Mr Steen only plays with bonuses and the higher ones"........WHAT A LOAD OF RUBBISH-THE TWO BONUSES I PLAYED WITH WERE 100% MATCH BONUSES.......and surely bonuses are to entice the customer to their casino.And finally why was a £25 "goodwill gesture" put in my account if they had only applied there t and c's..............To: Nicole
    Sent: Monday, November 19, 2012 1:43 PM
    Subject: Re: Player problem
    Hi, Nicole
    Thank you for your reply.
    I am disappointed you have decided not to award Mr Steen a full and unconditional payout as I believe he is entitled to, for the reasons I outlined in previous e-mails - primarily that you are expecting the player to understand confusing rules (as they were written at the time of play/deposit) and failed to display these rules prominently. The fact that you have recognised these problems and acted to correct them is a positive move but it only further makes your decision not to settle more illogical.
    Mr Steen is an active member at casinomeister. Do you have an accredited rep at the forum? If so, I will recommending Mr Steen to 'PAB' via the usual channels.
    Rob

    Hi Rob,
    I have updated the terms and conditions and have hyperlinked to the rules from each promotion terms and conditions. I did it like 32red do.
    Sorry I am on the go now but will show you links on Monday.
    Have a nice weekend,
    Nicole
     
    Last edited by a moderator: Nov 22, 2012
  14. Nov 21, 2012
  15. mrsteen4040

    mrsteen4040 Dormant account

    Occupation:
    engineer
    Location:
    uk
    10bet bad payes

    please read the e-mail sent from the 10bet casino manager acknowledging that the terms had been modified because of the incident.and maybe one of the mods could keep the thread title as it is!!!!
     
  16. Nov 21, 2012
  17. mrsteen4040

    mrsteen4040 Dormant account

    Occupation:
    engineer
    Location:
    uk
    10bet

    the whole point of this thread is that the t and c's were not clear and were hidden from players.this has been acknowledged by the 10bet manager who has since re-written some terms and highlighted others(which in my mind is an admission that they got their wording wrong and amended them) so why no pay-out?
     
  18. Nov 21, 2012
  19. ilovejesus

    ilovejesus Experienced Member

    Occupation:
    goldsmith
    Location:
    GREAT BRITAIN
    hi

    10bet good casino
     
    1 person likes this.
  20. Nov 21, 2012
  21. mrsteen4040

    mrsteen4040 Dormant account

    Occupation:
    engineer
    Location:
    uk
    10bet

    all casinos are good until they upset you
     
  22. Nov 21, 2012
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Who is Rob?

    Why are you publicly posting his private email to someone else? I hope you had his permission.

    Anyway, bottom line is you broke the rules, so move on.
     
    Last edited by a moderator: Nov 22, 2012
  24. Nov 21, 2012
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  26. Nov 22, 2012
  27. mrsteen4040

    mrsteen4040 Dormant account

    Occupation:
    engineer
    Location:
    uk
    10bet

    would you move on if you were in this position?
    ?? i doubt it
     
  28. Nov 22, 2012
  29. mrsteen4040

    mrsteen4040 Dormant account

    Occupation:
    engineer
    Location:
    uk
    10bet

    i thought i had deleted out the names,but i have explained to Rob what ha happened and am awaiting a reply. ive also asked him what a PAB is because i aint goit a clue :)
     
  30. Nov 22, 2012
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB = Pitch-A-Bitch, our free Complaints service offered to any and all Casinomeister members in good standing. See the Pitch-A-Bitch FAQ for details. See PAB Archives for some history. See the links in my sig for a bunch of other interesting and related stuff.
     
  32. Nov 22, 2012
  33. David@10Bet

    David@10Bet Full Member

    Occupation:
    Casino Manager
    Location:
    United Kingdom
    Hi All :) I hope you have a great day, and it's still sunny where you are.

    MRSteen404 had no permission to paste this correspondence, but let' me explain the situation.

    Upon request of the recipient of the disposed correspondence (who as well had no permission to send it to Mr. Steen, but anyway we'll forgive :)) he advised to make the term better worded and more visible, which we took as an advice since we value any feedback that will help us improve and our players' experience. This does not mean that the term was wrongly written or was not in effect - this is the first reason why we didn't return Mr. Steen the payout. To clarify the change we made was first, that we linked from each promotion affected to these rules, and second we put that 'we will' confiscate the winnings, rather than 'we reserve the right' - upon the recipient of correspondence request. This was the only update of the rule which does not change the rule or its application. Indeed we do not void everyone's winnings who break this rule, but still let it say that way so players are more vigilant.

    I see Mr. Steen posts only parts of the correspondence that suit him. However, please note that actually Mr. Steen broke this rule as well as the fact that he played restricted games with a bonus and in view of both we removed the winnings.

    I am glad to help with any questions or comments, just ping me :)

    Have a nice day!
     
    3 people like this.
  34. Nov 22, 2012
  35. David@10Bet

    David@10Bet Full Member

    Occupation:
    Casino Manager
    Location:
    United Kingdom
    Oh, forgot to say that of course we returned Mr. Steen the deposit and also offered him the option to claim the bonus again, should he agree to the terms and decide he wants a second chance at winning with the bonus.

    :)

    And if that was not enough we gave Mr. Steen a gesture of good will bonus of course, just to keep him happy, though we're not obliged to!
     
    2 people like this.
  36. Nov 22, 2012
  37. David@10Bet

    David@10Bet Full Member

    Occupation:
    Casino Manager
    Location:
    United Kingdom
    RE:


    Hi Balthazar,
    I understand the frustration that there's a rule in place, but the software allows you to break it and fall in a 'trap' as you say.

    Well, unfortunately we for example are unable to develop such rule because of the different integration's we have with our providers and the system architecture. I wasn't aware about Rival, but the most popular casino software providers does not have this in-built unfortunately.

    Not that this answer helps, but just thought good to share my experience.

    Thanks,

    Michelle
     
  38. Nov 22, 2012
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just to reiterate the privacy issue, please be more discreet when posting correspondence, email addresses, etc. As per our rules:

    You could have just as easily summarized your experiences - given us a verbal snapshot of what happened and we could have gone from there. Poorly written grievances breed apathy.
     
    2 people like this.

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