Misc Correction Mr Green Cashout Times / Pending

[incrediblestuff]

I stated this before,: logically i am not a fan of reversal periods etc, the opposite is true: however, integrity is the broad picture.
I also don't want to get in a discussion: all i sated was that however you may have felt, or feel now, it's going to change really soon anyway, as they will be following Kindred's policies, which means fast cash-outs, and more Games to boot.

Just adding: i never ever have had a bd experience with 32Red's cashout times, and even was paid faster on average then i was by some of the sites on your site!
Just saying.

 

[dunover]

I stated this before,: logically i am not a fan of reversal periods etc, the opposite is true: however, integrity is the broad picture.
I also don't want to get in a discussion: all i sated was that however you may have felt, or feel now, it's going to change really soon anyway, as they will be following Kindred's policies, which means fast cash-outs, and more Games to boot.

Just adding: i never ever have had a bd experience with 32Red's cashout times, and even was paid faster on average then i was by some of the sites on your site!
Just saying.

Yes, I have a section for 24-48 sites where I deliberately leave them lower down so most views are of the quickest-paying. But they have always had say a 24-hour pending or a 48, we're talking here about sites that USED to have quick cash-outs and quite deliberately slowed them when they realized they could make cash from reversals.

 

[incrediblestuff]

Yes, I have a section for 24-48 sites where I deliberately leave them lower down so most views are of the quickest-paying. But they have always had say a 24-hour pending or a 48, we're talking here about sites that USED to have quick cash-outs and quite deliberately slowed them when they realized they could make cash from reversals.

Yes, and i wasn't talking about the Casino's in that section. It's Mrgreen, for one, which is the topic and you still have listed as fast paying Casino, and other examples are Redbet & Vera and John, of the top off my head. I also noticed Dash is still in your 24-hour section, btw...

Anyway, can we agree to not go into bashing 32Red, or trying to make it look as if i am a fan of pending periods and other less cool aspects of the gaming industry?


We can gladly discuss any of this, or more, over a pint at the AAC

 

[dunover]

Yes, and i wasn't talking about the Casino's in that section. It's Mrgreen, for one, which is the topic and you still have listed as fast paying Casino, and other examples are Redbet & Vera and John, of the top off my head. I also noticed Dash is still in your 24-hour section, btw...

Anyway, can we agree to not go into bashing 32Red, or trying to make it look as if i am a fan of pending periods and other less cool aspects of the gaming industry?


We can gladly discuss any of this, or more, over a pint at the AAC

Mr Green are going to be relegated down now that I am aware of this BS, and if they exceed 2 days consistently like they did for Nate, they get booted. As for Dash, I thought I had them in the 24-48 section anyway?

P.S. Yes, if you check again both Dash and Green are below my divider that specifies 24-48 hours.

Redbet and Vera John paid me in minutes to a few hours, several times - don't tell me they've gone slow too?? It's hard keeping up with it all.

 

[Nate]

It's ok my friend, you know i respect your opinion, i'm just saying i feel differently re: 32Red - but what's in a word (integrity), or how we perceive it's meaning anyway?
Totally agree on most of what you say on various topics...

For me it boils down to the definition of that word. Integrity encompasses morals, ethics, right-mindedness, virtue, decency and ultimately fairness. If you cannot play fair and use players as a scapegoat to enhance your profits, you have no integrity. Playing unfair by changing things so that problem gamblers have a tougher time with reversals, pending periods and even self exclusions says something about them - They lack integrity. I'm sure you can see why i would make such a statement.

I was their biggest fan - until they forgot what got them to the top...

Nate

 

[philderby]

I have a withdrawal currently pending from the early hours of this morning, how long should I expect to wait to receive this?

Mr Green used to pay within one hour :/

 

[philderby]

Right so thought Id give a little update on my current pending withdrawal at Mr Green.

My previous withdrawal request a couple of months ago took around nineteen hours to process. Currently this has taken twenty three hours and counting.
The email I sent yesterday was not replied to so I phoned up support to be told it is probably because my passport expired last year and needed to be updated. No problem I said I will go ahead and email a copy of my new passport.

I also said why on earth, considering its now 7PM you have NOT contacted me about this?? Apparently it is because it is 'summer time' and everyone is very busy indeed. Yes you heard that correctly.

Every withdrawal seems to have a security check attached now and Im beginning to be a little suspicious as I was quoted forty eight hours to check my passport by the payments team.

Mr Green scores 9.3 here and this needs to be looked at closely.

 

[The Dude]

Hi guys and gals,

Sorry, but I was out of town when this thread reemerged. What would really help with this is for those of you who are Meister Minions to post these times in the MM section for payouts. And those of you who are not Meister Minions to join so that you can add your info as well. This is what I use for the reviews - I try to make them as accurate as possible. And yeah, at the moment we are lacking current information. Even my last cash out was some time ago, and that took only a couple of hours.

If you are not a minion and don't want to join (for whatever reason), please send me your cash out times, date, length of reverse time, time it took to hit your webwallet/bank and if ID docs were required and I will update the review data manually. Thanks!

 

[mac72]

Mr green still do nearly instant cash outs but you must be VIP and that means turning over circa 40k a month.Without that you end up with 48-72hrs pending and reversible. My experience with them was same as Nate if you don't play for a while you lose your VIP status and then your left wondering why your money is taking so long.Seem to have a crazy way of looking at things in the VIP department , even when they know you play at a decent level but might have taken a break from them they have this intransigent position where you have to suffer long delays in cash outs to rebuild your VIP status so it becomes chicken and egg scenario where you just decide to play elsewhere

 

[colinsunderland]

Weirdly just noticed this thread pop up after I made my first WD at MrGreen for months.

Pretty much every withdrawal I've made there has been done in under an hour in the past, the ONLY times its took longer than that has been where there has been a problem, either wrong withdrawal method used or verification problems. Every single time live chat have said everythings fine, then days later I get an email saying it isn't. Ive now had a pending withdrawal since yesterday evening, hopefully theres no problem, but we shall see. Live chat have told me its perfectly fine and they are busy so I should have it anytime between 5 minutes and 4 days

 

[colinsunderland]

Well live chat lied as usual, my ID had expired (never mind it expired a year ago, but lets not mention it until it gives us a reason to delay paying you), uploaded new one within 5 minutes of their email on Thursday, still waiting.
Rep replied once, hasn't bothered since. Live chat told me yesterday they had brought extra staff in yesterday to clear the backlog, obviously didn't do a very good job as its 4 days now.

Gone from being a great casino to shit. 4 days for a payout is a joke, and they charge for debit card deposits now too. Account will be closed after this, recommend no one plays there.

 

[incrediblestuff]

Well live chat lied as usual, my ID had expired (never mind it expired a year ago, but lets not mention it until it gives us a reason to delay paying you), uploaded new one within 5 minutes of their email on Thursday, still waiting.
Rep replied once, hasn't bothered since. Live chat told me yesterday they had brought extra staff in yesterday to clear the backlog, obviously didn't do a very good job as its 4 days now.

Gone from being a great casino to shit. 4 days for a payout is a joke, and they charge for debit card deposits now too. Account will be closed after this, recommend no one plays there.

Well, just to highlight the 'other side' i too had an expired ID, and experienced the same delay on a cash-out a month or two back..
But then i had two withdrawals shortly following each other, one late at night and one in the morning, that both literally took just a few seconds!

Fastest i ever was paid, so hat's off on my part Also not even close to one percent of the VIP level, mac posted about above - 40K per year would be more realistic there

 

[mac72]

Well, just to highlight the 'other side' i too had an expired ID, and experienced the same delay on a cash-out a month or two back..
But then i had two withdrawals shortly following each other, one t night and one in the morning, that both literally took just a few seconds!

Fastest i ever was paid, so hat's off on my part Also not even close to percent of the VIP level mac posted about above - 40K per year would be more realistic there

So how are they managing their cash outs ? There can't be a "queue" system in place so it sounds like a mess. I can only go by what their VIP department say, if your VIP you email /ring us we will pay you instantly (and they do) , if not go in the queue. But now there doesn't seem to be a queue!

 

[philderby]

so its not just me then, my last pending withdrawal was sitting at around twenty nine hours before I reversed it. not acceptable for a 'fast paying' casino scoring 9.3 on here.

 

[colinsunderland]

Well live chat told me it should take 72 hours max from the document being uploaded. So see what the next excuse is, unless its done in the next hour or so.

Ive had extremely fast payouts too, but my problem with this is, i have already passed enhanced verification ages ago, probably well over a year. Its identity not address verification they are asking for. Just cos my driving license expired, it doesnt mean my name, signature, date of birth or sex has changed, and nor are any of them likely too, so absolutely no reason to withold a withdrawal on that basis. If i used a different payment card, or moved house i would understand, but not this. Thays whats annoying, well that and the delay

 

[brianmon]

Made a withdrawal today, and a matter of minutes later, I received an email saying the withdrawal had been approved and processed.

Maybe the withdrawal time in the review should just say 'Random'

 

[colinsunderland]

Theres mine as of 2 minutes ago

 

[philderby]

is that four days? omg im never using this site again in my life

 

[colinsunderland]

is that four days? omg im never using this site again in my life

well thats so far, live chat had a guess that it might be 2-3 more days

Vemund: Well they are still working on catching up it seems. I can confirm that your documents are still in the queue awaiting review by the payments department. We apologise deeply for this delay, sir.
Me: so when will it be paid?
Vemund: I'm not able to give any proper estimate, but it will be as soon as possible.
Me: well can you ask someone, as soon as possible could be a month
Vemund: We've been given strict orders not to disturb the payments department, so I am not able to ask anyone at the moment. I'm sorry sir. But it will not be a month at least. At most I would guess it might be 2-3 days. At most.
Me: so a week after i requested payment? Can I speak to a manager please, thats ridiculous
Vemund: I'm afraid that's not possible. But mind you, this is far from our normal processing times. As previously mentioned to you, there is a large backlog causing these delays for the payments department, and we apologise for this.
Me: why is it not possible to speak to a manager?
Vemund: They do not take chats or calls unfortunately. But if you wish to escalate this issue, you can send an e-mail to customerservice@mrgreen.com where you inform us that you wish to lodge an official complaint regarding the processing time of your withdrawal.

 

[philderby]

To be quoted inside a month? Yes I would be sending a polite email to management.

Im never ever using Mr Green from now on. The fact that the rep hasn't been active in this thread speaks volumes tbh

 

[colinsunderland]

To be fair, it was me who mentioned the month, but when the answers are will be paid soon, or I guess it might be within 2-3 days, then that doesn't seem like good cutomer service to me.
They aren't allowed to speak to the payments team, nor can customers speak to managers, and live chat obviously don't have a clue what they are doing.

They apparently had extra staff in yesterday to clear the backlong, considering I've been waiting 4 days now, how long was the backlog, weeks?
The rep replied to my first pm, then ignored my next 2 on thursday, even though he was online on Friday.

 

[philderby]

Well if the Rep is ignoring PMs then Brian will need to look further into Mr Greens accreditation.

I got told on the phone because the weathers nice more people are playing and they are busy and need time to process withdrawals.

shocking really

 

[mac72]

Here's the VIP Teams emails re withdrawal timescales and VIP status:

Hi xxxxx,

Thank you for your email.

I understand that you have been in contact with support a couple times in regards to my response, but I've been quite busy this morning.

I can confirm that once you reach the VIP criteria, one of the benefits is faster withdrawals.

Following your account being closed for so long, I am happy to monitor your account in the next couple weeks to see if you have met the criteria, until then, all that I can offer is what was agreed yesterday. Please note that when your account was closed, all VIP and additional notes were removed from your account. So, support are correct in saying that it can generally take up to 48 hours.

That being said, on this occasion I have ensured that this withdrawal was processed for you.

I hope this clarifies things for you.

Have a lovely day.

Kind regards,


Dear xxxxx,

Thank you for taking my call.



As mentioned, in order to qualify for VIP, a player needs to typically deposit £7,000 or wager £80,000 over a two month period and this needs to remain consistent.



I'm glad to hear that you are enjoying the website again. I will certainly monitor your account when I can.


Kind regards,


None of this is really new information though, i started a thread on this some time back : https://www.casinomeister.com/forums/threads/66409/

As far as i can see if your VIP you can be assured of instant withdrawals, if your not you take your chance, there appears not to be a queue as such so you may get paid quick you may be waiting for days.They are not in any way consistent as they haven't been tied down to their timescales (i did try with andy but hey he was having a baby!!) and possibly one addition to the meister minions data could be to show if that particular minion is "VIP" as most reviews are read by first time players wanting to get a feel for the way the land lies and they may get the wrong impression thinking its fast paying but not realising you need VIP status for that to be the case.

 

[colinsunderland]

Well if the Rep is ignoring PMs then Brian will need to look further into Mr Greens accreditation.

I got told on the phone because the weathers nice more people are playing and they are busy and need time to process withdrawals.

shocking really

I do find quite a few reps don't reply without a bit of a push.
That excuse is rubbish, the hotter it is the quieter things tend to get online as people don't stay in staring at a computer screen, they go out in the sun.
When I used to sell a lot on ebay, we used to end 80% of our listings at around 6-8pm on a Sunday night, i used to dread it being a hot weekend as the final prices would average about 30% less than if it was in the middle of winter!

As an update I've just been paid, so 111 hours since requesting the withdrawal.

 

[Nate]

Here's the VIP Teams emails re withdrawal timescales and VIP status:


...I can confirm that once you reach the VIP criteria, one of the benefits is faster withdrawals.

I was VIP there and that didn't stop them from STALLING. Irrelevant what status you hold, forget these jokers - You WILL be stalled.

Nate