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Misc Correction Mr Green Cashout Times / Pending

Discussion in 'Accredited Casinos Updates' started by Slotster!, Mar 24, 2014.

  1. Slotster!

    Slotster! I predict a riot. CAG


    Just spotted this on the accredited page for Mr Green:

    Reverse Time: 48 hrs
    Cashout Time: 48 hrs
    Payout Limits: None
    Weekend Cashouts: Yes
    Manual Flushing N/A

    Andy can probably clarify in more detail, but the cashout time is now almost instant - and there's certainly no 48Hr reversal. From experience over the last few months, it's in your bank within around twenty minutes of hitting withdraw.
    4 people like this.
  2. AndyB-MrGreen

    AndyB-MrGreen Dormant account

    Thanks for that.
    You're correct, we now have no reverse time and (if already verified) payouts are generally approved within 1 hour between 7am and 1am.
    I think it's on Bryan's to do list to update it after we discussed it a while back.
  3. ilovejesus

    ilovejesus Experienced Member

    thank you andy did withdrawal got paid within 30 minutes thats super super fast :thumbsup:
    1 person likes this.
  4. akrus88

    akrus88 Experienced Member

    On my own experience the cashout times are not that fast. (I hoped and expected them to be as I heard Andy was there red about the improvements).

    I made a cashout on Thursday evening (10.4. 1:45am). It was still pending on Sunday 13.4.(when I got sick of waiting and played it off :D).

    Not sure if I have sent in my documents or not, but did not get any email demanding any documents.

    Also I did have a little problem (or confusion) with the game limits. There is a limit called "lose limit". It was set on 100€/week for me. I made a little deposit on Tuesday 15.4. but was unable to play at all, as it said my loose limit has been reached. Although I have not placed a single bet after Sunday.

    I was also told by live chat on Tuesday that this lose limits means for example: If you deposit 50€, get your balance up to 300€ and then lose 100€ (so your balance is 200€) this limit would then be reached. But that was not the case for me (as my balance was up to 250€ and was able to play it to 0€).
    So I got really confused how that limit really works.

    I thought it would mean withdrawals - deposits. So if you deposit 100€ then withdraw 200€, you would be able to deposit and play 300€.
    Also to say, I did not even made more then 100€ worth of deposits on the previous week.

    1 person likes this.
  5. hoff1985

    hoff1985 Meister Member mm1

    I made a small withdrawal of 100 eur to skrill 3 hours ago, just to see how fast they are.... I'm still waiting, let's see for how long :) i'm already fully verified long time ago...

  6. hoff1985

    hoff1985 Meister Member mm1

    Still pending :-( so over 6 hours now for skrill... Hope they'll process it before easter, i don't want to wait until netx week :/ i was hoping that it goas faster....
    1 person likes this.
  7. Slotster!

    Slotster! I predict a riot. CAG

    That's unusual. I've not cashed out there this week but it's always well within the hour...

    Maybe PM Andy for an update?
  8. hoff1985

    hoff1985 Meister Member mm1

    Weird.... I know contacted Live Chat and they told me that i'm not verified. They tell me that for a 100 Euro Cashout, but i had thousands of euro's withdrawals and deposits before, and it was never a problem.

    I sent in all documents now, let's see how it goes....

    But Live-Chat also said to me that it still can take "up to 48 hours" even if it should be faster usually...

    I haven't played there for a long time, because it always took them at least 2 days until they paid me, and now i really hoped that this has changed... Let's see...
    1 person likes this.
  9. hoff1985

    hoff1985 Meister Member mm1

    still pending... they informed me that it will take 24 to 48 hoirs to check my documents... very funny. all that for a 100 euro withdrawal after i alreadyha dozens of withdrawals a while back at mr green. seems they have no interest msking this "quick"
    1 person likes this.
  10. hoff1985

    hoff1985 Meister Member mm1

    Ok, just contacted Live Chat again as it is 25 hours now since i've requested the 100 Euro.... All they can say is that it is "at the finance department - work in progress" And after i asked her friendly if she can try to push it a bit, she said:

    "You know it can take up to 48 hours"

    I just don't get it why they can't try to make it at least a bit faster for me.... It's about 100 Euros!!

    Let's not think about how long it would take if iw ould not have contacted them. Because 8-10 hours after the cashout NOBODY informed me that they need documents now and i would have never guessed this as i had several bigger cashouts at Mr.Green before.

    The support overall was very friendly. But then also at thend end of a recent chat she said "You know that this would all have went faster if you would have already send in documents" ?

    THAT WAS THE FUNNIEST THING. Because in the past i had several cashouts there and i've asked several times if i can "pre-verify" my account with docs (as i do it with all casinos i play) but they always said "No, not necessary we will contact you when we need anything". Yeah of course, NOBODY did contact me, i only got to know about the verification because I DID contact the live help.

    I'm sure Andy could sort this out as i had great experiences with him, but he wasn't online since the 15th... But yeah... I'll just wait... :/
  11. hoff1985

    hoff1985 Meister Member mm1

    30 hours. still reversible and pending...

    Now i'm starting to get pissed.
    1 person likes this.
  12. PaaskeDKnowUK

    PaaskeDKnowUK Ueber Meister CAG PABnoaccred webmeister

    Looks like the old MrGreen lolol :p
  13. hoff1985

    hoff1985 Meister Member mm1

    Have it now.... Around 33 hours. But maybe it only takes that long for cashouts over 5 Euros ;)

    I mean they can say it only took that long because of the "re-verfication", but they can't use that "JOKER" again when i make another cashout!! Challenge accepted!
    1 person likes this.
  14. akrus88

    akrus88 Experienced Member

    Thanks for your experience Hoff!

    The reason it took so long for your and mine cash outs might be, because of not being verified. But mine cashout was pending for over 48h and no documents were asked on that time. I think it is kind of bad :(.. But hopefully that is only an exception.
    1 person likes this.
  15. hoff1985

    hoff1985 Meister Member mm1

    yeah i'll definitely give them another shot especially because they have a great rep in here.
  16. paul7388

    paul7388 Senior Member MM

    Just thought id update this and let you know hoff that it seems its standard now for withdrawals to take a few days, I don't play there very often as I had hassle when first joined as they couldn't pay back to card I deposited from and fact is most other casinos pay out faster that have same games, I made a small deposit yesterday and made a small withdrawal which is still pending which I expected, out of curiosity I asked live chat how long there withdrawals take as says an hour on here which I know its not tho im in no hurry, there reply was, Our standard internal processing time ranges from a few hours to up to 72 hours at the moment. So going by that there withdrawal process is actually slowing down where there competitors are speeding up with withdrawals.
    1 person likes this.
  17. hoff1985

    hoff1985 Meister Member mm1

    Good to know.... !!!!
  18. AndyB-MrGreen

    AndyB-MrGreen Dormant account

    Don't worry - it's Customer Service covering for any hidden eventualities so as to manage expectations for extreme cases.
    Average time between 7am and 1am is less than 2 hours.

  19. Nate

    Nate Ueber Meister CAG webmeister

    I have been playing at Mr. Green more often since Andy has been the Casino Manager. I can assure you that my withdrawals are very fast. I use Neteller and have always been paid from within 30mins to an hour.

    Trust me - Mr. Green has improved their payment speed vastly since earlier this year. The longest I waited was probably 2-3 hours, which is standard now.

  20. paul7388

    paul7388 Senior Member MM

    thanks andy but im not bothered as its only a small withdrawal, but as its still not processed yet I think its not really fair to say 2 hours average as Tuesday night to Thursday mornings not exactly 2 hours, 2 hours is what your competitors like guts and others claim and do.

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