Misc Correction Mr Green Cashout Times / Pending

[Slotster!]

Hiya

Just spotted this on the accredited page for Mr Green:

Reverse Time: 48 hrs
Cashout Time: 48 hrs
Payout Limits: None
Weekend Cashouts: Yes
Manual Flushing N/A

Andy can probably clarify in more detail, but the cashout time is now almost instant - and there's certainly no 48Hr reversal. From experience over the last few months, it's in your bank within around twenty minutes of hitting withdraw.

 

[AndyB-MrGreen]

Hiya

Just spotted this on the accredited page for Mr Green:

Reverse Time: 48 hrs
Cashout Time: 48 hrs
Payout Limits: None
Weekend Cashouts: Yes
Manual Flushing N/A

Andy can probably clarify in more detail, but the cashout time is now almost instant - and there's certainly no 48Hr reversal. From experience over the last few months, it's in your bank within around twenty minutes of hitting withdraw.

Thanks for that.
You're correct, we now have no reverse time and (if already verified) payouts are generally approved within 1 hour between 7am and 1am.
I think it's on Bryan's to do list to update it after we discussed it a while back.
Cheers!
Andy

 

[ilovejesus]

thank you andy did withdrawal got paid within 30 minutes thats super super fast

 

[akrus88]

On my own experience the cashout times are not that fast. (I hoped and expected them to be as I heard Andy was there red about the improvements).

I made a cashout on Thursday evening (10.4. 1:45am). It was still pending on Sunday 13.4.(when I got sick of waiting and played it off ).

Not sure if I have sent in my documents or not, but did not get any email demanding any documents.

----
Also I did have a little problem (or confusion) with the game limits. There is a limit called "lose limit". It was set on 100€/week for me. I made a little deposit on Tuesday 15.4. but was unable to play at all, as it said my loose limit has been reached. Although I have not placed a single bet after Sunday.

I was also told by live chat on Tuesday that this lose limits means for example: If you deposit 50€, get your balance up to 300€ and then lose 100€ (so your balance is 200€) this limit would then be reached. But that was not the case for me (as my balance was up to 250€ and was able to play it to 0€).
So I got really confused how that limit really works.

I thought it would mean withdrawals - deposits. So if you deposit 100€ then withdraw 200€, you would be able to deposit and play 300€.
Also to say, I did not even made more then 100€ worth of deposits on the previous week.


----

 

[hoff1985]

I made a small withdrawal of 100 eur to skrill 3 hours ago, just to see how fast they are.... I'm still waiting, let's see for how long i'm already fully verified long time ago...

On my own experience the cashout times are not that fast. (I hoped and expected them to be as I heard Andy was there red about the improvements).

I made a cashout on Thursday evening (10.4. 1:45am). It was still pending on Sunday 13.4.(when I got sick of waiting and played it off ).

Not sure if I have sent in my documents or not, but did not get any email demanding any documents.

----
Also I did have a little problem (or confusion) with the game limits. There is a limit called "lose limit". It was set on 100€/week for me. I made a little deposit on Tuesday 15.4. but was unable to play at all, as it said my loose limit has been reached. Although I have not placed a single bet after Sunday.

I was also told by live chat on Tuesday that this lose limits means for example: If you deposit 50€, get your balance up to 300€ and then lose 100€ (so your balance is 200€) this limit would then be reached. But that was not the case for me (as my balance was up to 250€ and was able to play it to 0€).
So I got really confused how that limit really works.

I thought it would mean withdrawals - deposits. So if you deposit 100€ then withdraw 200€, you would be able to deposit and play 300€.
Also to say, I did not even made more then 100€ worth of deposits on the previous week.


----

 

[hoff1985]

Still pending :-( so over 6 hours now for skrill... Hope they'll process it before easter, i don't want to wait until netx week :/ i was hoping that it goas faster....

 

[Slotster!]

That's unusual. I've not cashed out there this week but it's always well within the hour...

Maybe PM Andy for an update?

 

[hoff1985]

Weird.... I know contacted Live Chat and they told me that i'm not verified. They tell me that for a 100 Euro Cashout, but i had thousands of euro's withdrawals and deposits before, and it was never a problem.

I sent in all documents now, let's see how it goes....

But Live-Chat also said to me that it still can take "up to 48 hours" even if it should be faster usually...

I haven't played there for a long time, because it always took them at least 2 days until they paid me, and now i really hoped that this has changed... Let's see...

 

[hoff1985]

still pending... they informed me that it will take 24 to 48 hoirs to check my documents... very funny. all that for a 100 euro withdrawal after i alreadyha dozens of withdrawals a while back at mr green. seems they have no interest msking this "quick"

 

[hoff1985]

Ok, just contacted Live Chat again as it is 25 hours now since i've requested the 100 Euro.... All they can say is that it is "at the finance department - work in progress" And after i asked her friendly if she can try to push it a bit, she said:

"You know it can take up to 48 hours"

I just don't get it why they can't try to make it at least a bit faster for me.... It's about 100 Euros!!

Let's not think about how long it would take if iw ould not have contacted them. Because 8-10 hours after the cashout NOBODY informed me that they need documents now and i would have never guessed this as i had several bigger cashouts at Mr.Green before.

The support overall was very friendly. But then also at thend end of a recent chat she said "You know that this would all have went faster if you would have already send in documents" ?

THAT WAS THE FUNNIEST THING. Because in the past i had several cashouts there and i've asked several times if i can "pre-verify" my account with docs (as i do it with all casinos i play) but they always said "No, not necessary we will contact you when we need anything". Yeah of course, NOBODY did contact me, i only got to know about the verification because I DID contact the live help.

I'm sure Andy could sort this out as i had great experiences with him, but he wasn't online since the 15th... But yeah... I'll just wait... :/

 

[hoff1985]

30 hours. still reversible and pending...

Now i'm starting to get pissed.

 

[PaaskeDenmark]

Looks like the old MrGreen lolol

 

[hoff1985]

Have it now.... Around 33 hours. But maybe it only takes that long for cashouts over 5 Euros

I mean they can say it only took that long because of the "re-verfication", but they can't use that "JOKER" again when i make another cashout!! Challenge accepted!

 

[akrus88]

Thanks for your experience Hoff!

The reason it took so long for your and mine cash outs might be, because of not being verified. But mine cashout was pending for over 48h and no documents were asked on that time. I think it is kind of bad .. But hopefully that is only an exception.

 

[hoff1985]

yeah i'll definitely give them another shot especially because they have a great rep in here.

 

[paul7388]

Just thought id update this and let you know hoff that it seems its standard now for withdrawals to take a few days, I don't play there very often as I had hassle when first joined as they couldn't pay back to card I deposited from and fact is most other casinos pay out faster that have same games, I made a small deposit yesterday and made a small withdrawal which is still pending which I expected, out of curiosity I asked live chat how long there withdrawals take as says an hour on here which I know its not tho im in no hurry, there reply was, Our standard internal processing time ranges from a few hours to up to 72 hours at the moment. So going by that there withdrawal process is actually slowing down where there competitors are speeding up with withdrawals.

 

[hoff1985]

Good to know.... !!!!

 

[AndyB-MrGreen]

Just thought id update this and let you know hoff that it seems its standard now for withdrawals to take a few days, I don't play there very often as I had hassle when first joined as they couldn't pay back to card I deposited from and fact is most other casinos pay out faster that have same games, I made a small deposit yesterday and made a small withdrawal which is still pending which I expected, out of curiosity I asked live chat how long there withdrawals take as says an hour on here which I know its not tho im in no hurry, there reply was, Our standard internal processing time ranges from a few hours to up to 72 hours at the moment. So going by that there withdrawal process is actually slowing down where there competitors are speeding up with withdrawals.

Don't worry - it's Customer Service covering for any hidden eventualities so as to manage expectations for extreme cases.
Average time between 7am and 1am is less than 2 hours.

Cheers!
Andy

 

[Nate]

Just thought id update this and let you know hoff that it seems its standard now for withdrawals to take a few days, I don't play there very often as I had hassle when first joined as they couldn't pay back to card I deposited from and fact is most other casinos pay out faster that have same games, I made a small deposit yesterday and made a small withdrawal which is still pending which I expected, out of curiosity I asked live chat how long there withdrawals take as says an hour on here which I know its not tho im in no hurry, there reply was, Our standard internal processing time ranges from a few hours to up to 72 hours at the moment. So going by that there withdrawal process is actually slowing down where there competitors are speeding up with withdrawals.

I have been playing at Mr. Green more often since Andy has been the Casino Manager. I can assure you that my withdrawals are very fast. I use Neteller and have always been paid from within 30mins to an hour.

Trust me - Mr. Green has improved their payment speed vastly since earlier this year. The longest I waited was probably 2-3 hours, which is standard now.

Nate

 

[paul7388]

thanks andy but im not bothered as its only a small withdrawal, but as its still not processed yet I think its not really fair to say 2 hours average as Tuesday night to Thursday mornings not exactly 2 hours, 2 hours is what your competitors like guts and others claim and do.

 

[paul7388]

okay andy sorry but your live chat and yourself have a difference of opinion . As you say its always so quick I asked there if there was a problem with the withdrawal as reason I use other sites and rarely mrgreen is for the speed of withdrawals. here is live chats response which doesn't give any answer as to when withdrawal will be placed but certainly says 2 hours cashout is not true. David: Hello Paul.

You: average time for all withdrawals is about 2 hours

David: One moment please, I will just look into your account.

David: I can see that your withdrawal is still pending on the system, and has not been reviewed by our payments department yet. The average time for an e-wallet transfer is probably around 2 hours. However, our internal processing time for withdrawals can range from a few hours to up to 72 hours.

David: It should hopefully be seen to today.

You: okay so why does your rep advertise different

David: Perhaps they misunderstood your query. The 2 hour time frame makes sense for the actual transfer time.

David: However, the withdrawal needs to be reviewed and processed by an agent working over here before the transfer can be initiated.

David: So there is an internal processing time, and a transfer time.

You: okay thank you for your help

 

[AndyB-MrGreen]

okay andy sorry but your live chat and yourself have a difference of opinion . As you say its always so quick I asked there if there was a problem with the withdrawal as reason I use other sites and rarely mrgreen is for the speed of withdrawals. here is live chats response which doesn't give any answer as to when withdrawal will be placed but certainly says 2 hours cashout is not true. David: Hello Paul.

You: average time for all withdrawals is about 2 hours

David: One moment please, I will just look into your account.

David: I can see that your withdrawal is still pending on the system, and has not been reviewed by our payments department yet. The average time for an e-wallet transfer is probably around 2 hours. However, our internal processing time for withdrawals can range from a few hours to up to 72 hours.

David: It should hopefully be seen to today.

You: okay so why does your rep advertise different

David: Perhaps they misunderstood your query. The 2 hour time frame makes sense for the actual transfer time.

David: However, the withdrawal needs to be reviewed and processed by an agent working over here before the transfer can be initiated.

David: So there is an internal processing time, and a transfer time.

You: okay thank you for your help

Sorted.
Sorry about that, as you were after midnight on Tuesday you were missed somehow.

You've been paid out, CS have been told to update their communications and my average time for the week just went up.

Cheers
Andy

 

[paul7388]

thanks andy, for the amount there was no hurry it was more the fact that everyone says its so quick but from experience the couple of withdrawals ive made have always been over 24 hours to neteller and CS staff always say that's the normal payout time , so just wondered why it was always advertised on here as almost instant, maybe ive just got bad luck

 

[Dinahnana]

I played there last night and cashed out around 10pm. It was paid by 10am this morning. I have to say I am impressed with Mr. Green their CS are awesome and a good selection of games too

 

[michielm1]

well im waiting for ever. better change the page at the accredited section.

couple hours my ass... and they cant/wont even flush it or anything.