This is my first pitch bitch and given Fortune Lounge (FL) previously good rep, I am disappointed it about their casinos. Basically, FL partially screwed me out of $250 bonus at Fortune room and completely screwed me out of $300 bonus at Vegas Villa.
Fortune Room: I made three $500 deposit and got 3 $250 bonus, during June.
At the time T&Cs were 15x (D+B) with Blackjack restricted and Jack or Better VP not allowed WR=$11,250 I completed all wagering by July 2, instead of cashing out immediately. I left the money in the casino (after all I thought FL wasn't a shady casino group.). On July 7, I cashed out the $850 that remained of my $1500 deposited. On July 9, I received an email saying that my $250 bonus was redeposited because I had "correctly wagered only $12,250 of the $15,000 required." I called support and talked to Cliff. He said that even though I wagered before the T&C were changed, the new T&C 20x applied retroactively for cash outs!!. I wrote an email to FL protesting this. I waited a couple of days received no response. (In fact, I have not received a response to single email I sent to Fortune Lounge period.). Finally, I decided that wagering an additional $2750 was easier than fighting. So autoplayed $2,800+ of casino war since BJ and VP are severely restricted.
I lost $95 and cashed out the remaining $155 of my bonus. I feel I got screwed here, but ultimately I chose to gamble instead of fight. So I'll move on.
Vegas Villa. On July 5, I deposited $1000 for a $300 bonus +$10 free. The T&Cs were 15x (D+B) + 20x ($10 free) total $19,700. On July 6, my account was credited with the bonus. I received no notice that the T&Cs were changed for the bonus. I wagered $16,500-$17,000 on Aces&Faces and ~$4500 in blackjack or around ~$21,000. Once again I had bad luck and my balance dropped to $611 and on July 7, I cashed out. On July 9, I got two emails from FL. The first email said I wagered $21,300 out of the $26,000 [sic] wagering requirement, the second email said I wagered $21,340 for a $26,200 WR.[sic]. Both emails said my bonus was redeposited. My conversation with Cliff at the support desk was even less successfully, with him being unable to tell how much I wagered, but ultimately saying that I only wagered 20% of the wagering requirements because everything I wagered was on BJ or video poker. I again I wrote an email protest letter and received no response.
Finally, after a couple of days of hearing nothing, I said screw it I'll just wager another $5,000, so I played some Pai Gow, and autoplayed Casino War for the remainder and lost a few bucks. I cashed out. On July 13, I got another email saying my bonus was forfeited because I had only wagered $18,027 correctly out of a wagering requirement of $26,000 [sic]. Needless to say I was baffled how my "wagered correctly figure could drop from 21,340 to 18,027 even after wagering $5,000 more!!. I called FL support this guy Yacca (sp) was more helpful. He agreed I wagered $5,000 recently and said he would escalate the problem.
Saturday, July 16 I got my final email . The email said that even though I was told the wagering requirements incorrectly, I hadn't wagered 26,000 so my bonus was lost. The ironic thing is Shaan claimed the wagering requirements were $26,300. However, the actual wagering requirements according to the T&Cs (for this hour
) are $26,250 which not one support person at FL quoted correctly!
Finally, Sunday I came across Jeremy email on the Fortune Thread. I emailed him and PMed him and haven't received a response.
I feel I am entitled to my $300 bonus because: First, I meet the T&C that I deposited under and secondly, I wagered additional $5,000 that the first emails said I was short.
At this point, I have no confidence that anybody at FL support actually can figure out what I wagered since I never receive the same answer twice.
Bryan thanks in advance for the help.
Fortune Room: I made three $500 deposit and got 3 $250 bonus, during June.
At the time T&Cs were 15x (D+B) with Blackjack restricted and Jack or Better VP not allowed WR=$11,250 I completed all wagering by July 2, instead of cashing out immediately. I left the money in the casino (after all I thought FL wasn't a shady casino group.). On July 7, I cashed out the $850 that remained of my $1500 deposited. On July 9, I received an email saying that my $250 bonus was redeposited because I had "correctly wagered only $12,250 of the $15,000 required." I called support and talked to Cliff. He said that even though I wagered before the T&C were changed, the new T&C 20x applied retroactively for cash outs!!. I wrote an email to FL protesting this. I waited a couple of days received no response. (In fact, I have not received a response to single email I sent to Fortune Lounge period.). Finally, I decided that wagering an additional $2750 was easier than fighting. So autoplayed $2,800+ of casino war since BJ and VP are severely restricted.
I lost $95 and cashed out the remaining $155 of my bonus. I feel I got screwed here, but ultimately I chose to gamble instead of fight. So I'll move on.
Vegas Villa. On July 5, I deposited $1000 for a $300 bonus +$10 free. The T&Cs were 15x (D+B) + 20x ($10 free) total $19,700. On July 6, my account was credited with the bonus. I received no notice that the T&Cs were changed for the bonus. I wagered $16,500-$17,000 on Aces&Faces and ~$4500 in blackjack or around ~$21,000. Once again I had bad luck and my balance dropped to $611 and on July 7, I cashed out. On July 9, I got two emails from FL. The first email said I wagered $21,300 out of the $26,000 [sic] wagering requirement, the second email said I wagered $21,340 for a $26,200 WR.[sic]. Both emails said my bonus was redeposited. My conversation with Cliff at the support desk was even less successfully, with him being unable to tell how much I wagered, but ultimately saying that I only wagered 20% of the wagering requirements because everything I wagered was on BJ or video poker. I again I wrote an email protest letter and received no response.
Finally, after a couple of days of hearing nothing, I said screw it I'll just wager another $5,000, so I played some Pai Gow, and autoplayed Casino War for the remainder and lost a few bucks. I cashed out. On July 13, I got another email saying my bonus was forfeited because I had only wagered $18,027 correctly out of a wagering requirement of $26,000 [sic]. Needless to say I was baffled how my "wagered correctly figure could drop from 21,340 to 18,027 even after wagering $5,000 more!!. I called FL support this guy Yacca (sp) was more helpful. He agreed I wagered $5,000 recently and said he would escalate the problem.
Saturday, July 16 I got my final email . The email said that even though I was told the wagering requirements incorrectly, I hadn't wagered 26,000 so my bonus was lost. The ironic thing is Shaan claimed the wagering requirements were $26,300. However, the actual wagering requirements according to the T&Cs (for this hour
) are $26,250 which not one support person at FL quoted correctly!Finally, Sunday I came across Jeremy email on the Fortune Thread. I emailed him and PMed him and haven't received a response.
I feel I am entitled to my $300 bonus because: First, I meet the T&C that I deposited under and secondly, I wagered additional $5,000 that the first emails said I was short.
At this point, I have no confidence that anybody at FL support actually can figure out what I wagered since I never receive the same answer twice.
Bryan thanks in advance for the help.
