I have finally been paid. today. I received the $1500.00 to my Neteller account. I first requested this money on 5.3.10. It is now the 22.3.10 and what an ansolute hell of a time i have been through trying to get this money.
This has been a wake up call to me, that when you deposit money online you have no rights, if anything goes wrong. Apart from forums like this you are on your own. No watter what you say or do they do they dont listen and dont care. I have heard of people cheating casinos, but quite frankly I wouldn't even know how to cheat an online casino. I dont take deposit bonuses, so what the hell. I have asked for my account to be closed at Mayan Fortune, and all the other Rivals, except for Slotocash. Will never again deposit at any of these. They are all deleted forever. That you for your comments and help and I hope this forum and all the Rival comments will help this group wake up to themselves. My advice is avoid this group like the plague
They have a wierd concept of the "business day" then. There is STILL no explanation as to why they were ABSOLUTELY CERTAIN you had played away the money, but as soon as the PAB hit them, they gave it back to you, and you then got the usual farce of a Rival withdrawal, which only served to keep this bad PR thread alive for longer.
THERE SHOULD BE PROPER RECORDS KEPT, this should NEVER have happened. These records should have been looked at, and it spotted IMMEDIATELY that the money was indeed withdrawn, and never reversed.
Players now have to wonder, HOW SAFE IS THEIR MONEY when it can simply disappear, WITHOUT there being any trail of where it went.
Cock-ups like this DO happen, which is why it is SO IMPORTANT to keep an accurate trail of money movements through the system, so that ANY errors like this can be easily picked up and corrected.
The fact that the casino have taken the highly unusual step of saying NOTHING about such an IMPORTANT mistake, not even to Max or the player, makes me wonder whether there is something VERY SERIOUS that they are trying to hide.
Maybe there ARE no records of this nature kept with Rival transactions, and money CAN indeed simply vanish without trace because of a simple error. Worse, there could have been deliberate intent behind this, hoping that the theft would go unnoticed, or that they could convince any complainant that they really HAD lost the money themselves - if the pretence doesn't wash, give the money back, but this still means SOME money is kept.
With the Absolute Poker insider scam exposed, but then FOLLOWED by the exact same insider scam at Ultimate Bet, many players would be comfortable with the "inside job" theory as a credible explanation of these curious events.
With AP and UB, there was the exact same "deny everything" attitude, as well as attempts to discredit any evidence that demonstrated cheating as that from players who didn't understand the maths. In the end, it was shown to be a HUGE insider scam, with considerable effort made to cover it up, hence it lasted for so long, and cost players HUGE sums of money.
There is even history of GENUINE MISTAKES receiving the cover up treatment, with the operator PRETENDING to have investigated and found nothing wrong. This was the infamous English Harbour Video Poker coding error. Their attempts to cover it up, rather than run a proper investigation, made things 10 times worse in the end, and it took them a long time to repair the damage. Because of the cover up, many assumed it was a deliberate scam, rather than a genuine error, and a few are STILL convinced English Harbour ran a scam, and were unlucky enough to get busted by clever players who knew their maths.
How many OTHER players have been told they reversed their money and played it off, even though they did NOT.