Resolved Mayan Fortune stole my withdrawal

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
Mayan Fortune have blatently stolen my withdrawal. I requested a withdrawal of $2000 (2 x $1000). I reversed $500 of it and kept playing.
As a VIP player who had reveived an email saying I could flush my withdrawal I emailed them requesting that they flush my remaining withdrawal of $1500. I received 2 withdrawals back saying that my withdrawals had been flushed.
I checked my account the next day and there were no oending withdrawals. Then the email trail started. I sent them all the facts and they came back to me saying that I had reversed the withdrawals and played through the money.
I couldn't believe they were saying this to me. I asked them how I could reverse the money when they had flushed my account and my pending withdrawals were gone. They did not answer me or give me any information or paperwork showing where I had reversed the withdrawals. I emailed the manager and got no reply. I emailed accounting and after a couple of days they said they were looking into it. A week later I received an email from them saying they had looked into it and I had played through the $2000 end of story. I asked them for a statement showing where my account balance was showing the $500 and the $1000 that I was supposed to have reversed. No answer and they will not give me any of this information. I can't beleive this has happened to me, first time I have ever been ripped of by an online casino. I was one of their VIP players and had made numberous withdrawals before. This was the first time I asked them to flush my account. What a mistake. To say I am angry is an understatement. The are liars and cheats and should be avoided at all costs. Not one answer to any of my questions or requests for them to prove what they are saying. I know I didn't reverse the withdrawals, but who can you turn to nobody. Its there word against mine when they wont provide you with the paperwork you request. Dont play there. They steal peoples money and don't pay
 
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KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
Thanks for the info

I dont think anyone can help me. They have made up their mind and won't discuss or send me the information I am requesting. I must have sent them at least 50 emails and have had 2 replies with no explanations just keep saying I reversed and played through the money. Unbelievable.
 

4 of a kind

Repeated violations of forum rule 1.16 - troll
Joined
Mar 11, 2009
Location
New York
I dont think anyone can help me. They have made up their mind and won't discuss or send me the information I am requesting. I must have sent them at least 50 emails and have had 2 replies with no explanations just keep saying I reversed and played through the money. Unbelievable.

You'd be surprised what Max can get done, (PAB) Besides if this is all fact which I'm certain it is, we all here would look forward to Max's results. This is the information this site is famous for. Where not to play after confirmed facts...
 

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
I really hope you PAB, I am interested in the outcome. Mayan Fortune is one of the few white label Rivals i play occasionally. It should be pretty easy to prove. Anytime Rival reverses a withdrawal, they send an email--if they cannot produce an email of the reversals of the additional $1500 then......
Pam
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Flushed withdrawals at Rival casinos can be reinstated until they are processed. If you make requests via email or live chat they do it for you immediately. I am not suggesting that the OP is lying but just to let everyone know that flushing of withdrawals at Rivals is BS if you are easily tempted within the 5-day pending period.

MaxD can do wonders. Just a mere mention in the Casino 770 thread and the player had his money within 24 hours. Check out that thread.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I really hope you PAB, I am interested in the outcome. Mayan Fortune is one of the few white label Rivals i play occasionally. It should be pretty easy to prove. Anytime Rival reverses a withdrawal, they send an email--if they cannot produce an email of the reversals of the additional $1500 then......
Pam

Good point dcpam.

As far as I know, even when a withdrawal is processed it stays in the history but just changes to 'processed'.

Ive not heard of this happening before, so I would certainly PAB with Max ASAP...unless of course there is something you arent telling us.
 

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
Mayan Fortune

Well how's this for a turnaround. I received an email tody saying that they had returned the $1500 to my account. No explanation no apology no nothing. I think its all down to Max who was helping me. The last week has been very stressfull and I have received shocking treatment from this casino. I will never again deposit there or any Pantasia casino. Sticking to Sloto from now on.No problems there. I have now withdrawn and am waiting proberly another 5 days for it to be processed. I was a regular player there spending a lot of money and never taking bonuses and a super elite VIP player. By doing this to me they have permanently lost me. I dont understand their reasoning. Thanks to most of you for your positive comments.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Good to hear the PAB prompted them into action.

FYI, normally I ask the PABer to contact me directly with such news since I don't catch everything that is posted. Posting *in addition* is fine, but I still need direct notification. Even if you just send me notice of your post, that works too.

Need to know how to find the URL of your post? If you're using Firefox try this:

Attach Removed (Old not found)
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
While I am pleased that the OP has gotten his money back I hope that Max can share this case with us. Did the casino show anything that misled them to believe that the OP had played the $1500. If not, shouldnt they be rogued or at the very least, not recommended?
 

4 of a kind

Repeated violations of forum rule 1.16 - troll
Joined
Mar 11, 2009
Location
New York
Wow!!!! That's two recent PAB's that were resolved just by sending an e-mail, and the mere mention in a thread that Max was getting on it.

Godfather, be honest here, are you sending a dead fish wrapped up in newspapers??
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
As the man said, "sometimes you bite the bear and sometimes the bear bites you".

Just so happens that this has been a good week for resolving and/or otherwise closing issues, 13 at latest count. :thumbsup:
 
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