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Resolved Mayan Fortune stole my withdrawal

Discussion in 'Casino Complaints - Non-Bonus Issues' started by breakstone, Mar 11, 2010.

    Mar 11, 2010
  1. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    Mayan Fortune have blatently stolen my withdrawal. I requested a withdrawal of $2000 (2 x $1000). I reversed $500 of it and kept playing.
    As a VIP player who had reveived an email saying I could flush my withdrawal I emailed them requesting that they flush my remaining withdrawal of $1500. I received 2 withdrawals back saying that my withdrawals had been flushed.
    I checked my account the next day and there were no oending withdrawals. Then the email trail started. I sent them all the facts and they came back to me saying that I had reversed the withdrawals and played through the money.
    I couldn't believe they were saying this to me. I asked them how I could reverse the money when they had flushed my account and my pending withdrawals were gone. They did not answer me or give me any information or paperwork showing where I had reversed the withdrawals. I emailed the manager and got no reply. I emailed accounting and after a couple of days they said they were looking into it. A week later I received an email from them saying they had looked into it and I had played through the $2000 end of story. I asked them for a statement showing where my account balance was showing the $500 and the $1000 that I was supposed to have reversed. No answer and they will not give me any of this information. I can't beleive this has happened to me, first time I have ever been ripped of by an online casino. I was one of their VIP players and had made numberous withdrawals before. This was the first time I asked them to flush my account. What a mistake. To say I am angry is an understatement. The are liars and cheats and should be avoided at all costs. Not one answer to any of my questions or requests for them to prove what they are saying. I know I didn't reverse the withdrawals, but who can you turn to nobody. Its there word against mine when they wont provide you with the paperwork you request. Dont play there. They steal peoples money and don't pay
     
    Last edited by a moderator: Mar 25, 2010
  2. Mar 11, 2010
  3. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    Try Max here at PAB... I don't know anything at all about this casino.. I'm certain your suppose to stop discussing this matter here, if you want Max to help you.
     
  4. Mar 11, 2010
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Your profile is showing no PABs - so turn to Max! :thumbsup:

    Make sure you read the PAB T&Cs first - then go for it: http://www.casinomeister.com/problems.php

    Mayan are a reputable casino IMHO who simply do not rip-off players. There must be some sort of mis-understanding or error somewhere here...

    KK
    {Posted at the same time as 4 of a kind!}
     
  6. Mar 11, 2010
  7. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    Thanks for the info

    I dont think anyone can help me. They have made up their mind and won't discuss or send me the information I am requesting. I must have sent them at least 50 emails and have had 2 replies with no explanations just keep saying I reversed and played through the money. Unbelievable.
     
  8. Mar 11, 2010
  9. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    You'd be surprised what Max can get done, (PAB) Besides if this is all fact which I'm certain it is, we all here would look forward to Max's results. This is the information this site is famous for. Where not to play after confirmed facts...
     
  10. Mar 11, 2010
  11. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    Occupation:
    retired
    Location:
    East Coast
    I really hope you PAB, I am interested in the outcome. Mayan Fortune is one of the few white label Rivals i play occasionally. It should be pretty easy to prove. Anytime Rival reverses a withdrawal, they send an email--if they cannot produce an email of the reversals of the additional $1500 then......
    Pam
     
  12. Mar 11, 2010
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Flushed withdrawals at Rival casinos can be reinstated until they are processed. If you make requests via email or live chat they do it for you immediately. I am not suggesting that the OP is lying but just to let everyone know that flushing of withdrawals at Rivals is BS if you are easily tempted within the 5-day pending period.

    MaxD can do wonders. Just a mere mention in the Casino 770 thread and the player had his money within 24 hours. Check out that thread.
     
  14. Mar 11, 2010
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Good point dcpam.

    As far as I know, even when a withdrawal is processed it stays in the history but just changes to 'processed'.

    Ive not heard of this happening before, so I would certainly PAB with Max ASAP...unless of course there is something you arent telling us.
     
    1 person likes this.
  16. Mar 11, 2010
  17. mark421

    mark421 Dormant account PABnonaccred

    Occupation:
    carpenter
    Location:
    pittsburgh,pa.
    i believe their associated with pantasia,good luck getting your money
     
  18. Mar 11, 2010
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB received and in progress.
     
  20. Mar 12, 2010
  21. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    Mayan Fortune

    Well how's this for a turnaround. I received an email tody saying that they had returned the $1500 to my account. No explanation no apology no nothing. I think its all down to Max who was helping me. The last week has been very stressfull and I have received shocking treatment from this casino. I will never again deposit there or any Pantasia casino. Sticking to Sloto from now on.No problems there. I have now withdrawn and am waiting proberly another 5 days for it to be processed. I was a regular player there spending a lot of money and never taking bonuses and a super elite VIP player. By doing this to me they have permanently lost me. I dont understand their reasoning. Thanks to most of you for your positive comments.
     
    3 people like this.
  22. Mar 12, 2010
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Good to hear the PAB prompted them into action.

    FYI, normally I ask the PABer to contact me directly with such news since I don't catch everything that is posted. Posting *in addition* is fine, but I still need direct notification. Even if you just send me notice of your post, that works too.

    Need to know how to find the URL of your post? If you're using Firefox try this:

    [​IMG]
     
  24. Mar 12, 2010
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    While I am pleased that the OP has gotten his money back I hope that Max can share this case with us. Did the casino show anything that misled them to believe that the OP had played the $1500. If not, shouldnt they be rogued or at the very least, not recommended?
     
  26. Mar 12, 2010
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    No response from the casino whatsoever. Internally we've flagged them as 'Non-Responsive' and will keep an eye on them. If there's more trouble then further action is likely.
     
  28. Mar 12, 2010
  29. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    Mayan Fortune

    I did email you Max before I posted the reply. Sorry
     
  30. Mar 12, 2010
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Great! Unfortunately I didn't receive it which is not so great. :confused:
     
  32. Mar 12, 2010
  33. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    Wow!!!! That's two recent PAB's that were resolved just by sending an e-mail, and the mere mention in a thread that Max was getting on it.

    Godfather, be honest here, are you sending a dead fish wrapped up in newspapers??
     
    3 people like this.
  34. Mar 12, 2010
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    As the man said, "sometimes you bite the bear and sometimes the bear bites you".

    Just so happens that this has been a good week for resolving and/or otherwise closing issues, 13 at latest count. :thumbsup:
     
    1 person likes this.
  36. Mar 12, 2010
  37. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    All kidding aside, it's a pleasure knowing your their if I ever need you.

    GOOD JOB
     
    1 person likes this.
  38. Mar 12, 2010
  39. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Yep good job as always Max~!

    The question begs though.....what would have happened if this player wasnt a CM member???
     
    1 person likes this.

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