- Joined
- Apr 24, 2006
- Location
- Australia
Mayan Fortune have blatently stolen my withdrawal. I requested a withdrawal of $2000 (2 x $1000). I reversed $500 of it and kept playing.
As a VIP player who had reveived an email saying I could flush my withdrawal I emailed them requesting that they flush my remaining withdrawal of $1500. I received 2 withdrawals back saying that my withdrawals had been flushed.
I checked my account the next day and there were no oending withdrawals. Then the email trail started. I sent them all the facts and they came back to me saying that I had reversed the withdrawals and played through the money.
I couldn't believe they were saying this to me. I asked them how I could reverse the money when they had flushed my account and my pending withdrawals were gone. They did not answer me or give me any information or paperwork showing where I had reversed the withdrawals. I emailed the manager and got no reply. I emailed accounting and after a couple of days they said they were looking into it. A week later I received an email from them saying they had looked into it and I had played through the $2000 end of story. I asked them for a statement showing where my account balance was showing the $500 and the $1000 that I was supposed to have reversed. No answer and they will not give me any of this information. I can't beleive this has happened to me, first time I have ever been ripped of by an online casino. I was one of their VIP players and had made numberous withdrawals before. This was the first time I asked them to flush my account. What a mistake. To say I am angry is an understatement. The are liars and cheats and should be avoided at all costs. Not one answer to any of my questions or requests for them to prove what they are saying. I know I didn't reverse the withdrawals, but who can you turn to nobody. Its there word against mine when they wont provide you with the paperwork you request. Dont play there. They steal peoples money and don't pay
As a VIP player who had reveived an email saying I could flush my withdrawal I emailed them requesting that they flush my remaining withdrawal of $1500. I received 2 withdrawals back saying that my withdrawals had been flushed.
I checked my account the next day and there were no oending withdrawals. Then the email trail started. I sent them all the facts and they came back to me saying that I had reversed the withdrawals and played through the money.
I couldn't believe they were saying this to me. I asked them how I could reverse the money when they had flushed my account and my pending withdrawals were gone. They did not answer me or give me any information or paperwork showing where I had reversed the withdrawals. I emailed the manager and got no reply. I emailed accounting and after a couple of days they said they were looking into it. A week later I received an email from them saying they had looked into it and I had played through the $2000 end of story. I asked them for a statement showing where my account balance was showing the $500 and the $1000 that I was supposed to have reversed. No answer and they will not give me any of this information. I can't beleive this has happened to me, first time I have ever been ripped of by an online casino. I was one of their VIP players and had made numberous withdrawals before. This was the first time I asked them to flush my account. What a mistake. To say I am angry is an understatement. The are liars and cheats and should be avoided at all costs. Not one answer to any of my questions or requests for them to prove what they are saying. I know I didn't reverse the withdrawals, but who can you turn to nobody. Its there word against mine when they wont provide you with the paperwork you request. Dont play there. They steal peoples money and don't pay
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