Resolved Mayan Fortune stole my withdrawal

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Godfather, be honest here, are you sending a dead fish wrapped up in newspapers??

LMAO....I'm picturing some Rival casino executive waking up with a horse's head in his bed. I fear this vision will stay with me throughout the day. :laugh:

Honest to God, 4oaK...best laugh I've had in a few days....thank you!! And good job Max!!
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
As the man said, "sometimes you bite the bear and sometimes the bear bites you".

Just so happens that this has been a good week for resolving and/or otherwise closing issues, 13 at latest count. :thumbsup:

Only 13? You changed your avi more times than that:D
 

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
Still waiting for my withdrawal

Even thought they returned the money to my account. I am still waiting for my withdrawal. It has been 7 days since i withdrew it. This is shocking to wait this long for a payout. This casino is terrible and should be warned against playing at. No one should have to wait this long especially when they stole the money in the first and then returned it without any explanation or correspondance with me or yourselves. I will never again deposit with this Pantasia group.
 

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
Withdrawal not paid

It is now the second weekend 8 days and the withdrawal has not been paid. I would be interested to know if Max received a reply from them. They are non responsive to me about when the withdrawal will be paid. They are crap and should be avoided at all costs. Mayan Fortune stole my withdrawal and by the looks of things they have got away with it. Unbelievable!!!!
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Still waiting on This Is Vegas cashin to QT

Made withdrawal request on March 9th, longest delay in a long time.

Manager emailed they were "having technical difficulties" but should be paid first part of next week. Won't hold my breath. Sounds like financial problems if it takes this long to pay Quicktender:mad:
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
This thing has been building for months, long before the mastercard/visa confiscations. Most Rivals were paying in 48 hours, then it was 72, then 4-5 business days, and now more than a week.

Its a shame that you are caught up in it, and I have a feeling you will be waiting even longer. :mad:

Its also nice to see than an Affiliate has decided to come to the party and call them out - unfortunately a lot of affs wont say or do anything until they dont get their money, but credit to Robwin for deciding to take a stand.

No amount of money is worth tarnishing one's reputation - its the only thing we really have at the end of the day.
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
This thing has been building for months, long before the mastercard/visa confiscations. Most Rivals were paying in 48 hours, then it was 72, then 4-5 business days, and now more than a week.

Its a shame that you are caught up in it, and I have a feeling you will be waiting even longer. :mad:

Its also nice to see than an Affiliate has decided to come to the party and call them out - unfortunately a lot of affs wont say or do anything until they dont get their money, but credit to Robwin for deciding to take a stand.

No amount of money is worth tarnishing one's reputation - its the only thing we really have at the end of the day.


We pulled Planet 23 from our site after players complained on here and it looks like we will be adding to that list.

Kudos to Robwin for taking the lead on this:thumbsup:and we proudly stand with him when it comes to hearing the players concerns.

Im sorry your having to go thru all of this breakstone and footdr , its a real shame imo:mad:

Laurie
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Update on payment delay at This is Vegas

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 16seconds. An operator will be with you shortly.

You are now chatting with 'Nicole'

Nicole: Welcome to casino Live Chat. How may I help you?

footdr: Hi, I received an email from the manager regarding my cashin, she said I should be paid Monday, can you check the status

Nicole: May I ask for which casino this is?

footdr: she said the delay was due to technical problems, what does that mean?

footdr: this is vegas

Nicole: One moment please.

Nicole: We apologize for the inconvenience. Due to some unforeseen difficulties during transaction some withdrawals are delayed. Don't despair for you will receive your winnings.footdr: well the withdrawal is shown as pending and it is going to quicktender, what type of difficulty could cause such a delay.

footdr: I am sure I will be paid, eventually, but I would like to paid now

footdr: had I been informed that you were unable to payout winnings within your stated processing time, I wouldnt have played

footdr: There appears to be many players not getting timely payouts.

Nicole: As previously mentioned, we encounter some unforeseen problems with transactions and therefore some withdrawals are being delayed.footdr: I deposited via quicktender and made the cashin via quicktender, I don't see what type of problem could exist.

footdr: I sent all my documents immediately and made the request on 3/9 it is now 3/21

Nicole: I apologize for the inconvenience.

footdr: what type of delay could exist that prevents you from transfering money to quicktender, you didn't have a problem getting my money from quicktender.

Nicole: You will receive your winnngs.

footdr: when

Nicole: I am unaware of a time frame sorry.

footdr: don't tell me it is so mismanaged that support can't even find out when a player will be paid, obviously you don't have the money to pay players

footdr: . The manager said I would be paid tommorrow and now you say you can't check the status.

footdr: bye

footdr: sad
 

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
We pulled Planet 23 from our site after players complained on here and it looks like we will be adding to that list.
Laurie

Laurie, did i miss something, are you now an affiliate?? If so, send me your site info.

Footdr, Rival wl customer service never have any specific information about a customer's account--really a waste of time. Hope you are paid on Monday, Pam
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I would be interested to know if Max received a reply from them.

As I think I mentioned before, email is the most reliable way to reach me for this kind of thing. I had emailed you on the 12th but have had no response as far as I can see.

Anyway, no, not a peep from the casino.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
As I think I mentioned before, email is the most reliable way to reach me for this kind of thing. I had emailed you on the 12th but have had no response as far as I can see.

Anyway, no, not a peep from the casino.


There is something not right here. It's NOT that the casino said the player played through the entire $2000, it's the fact that their reaction to the simple request for the transaction history showing this had them clam up completely, even after 50 emails, yet they were happy to respond to other issues. It really DOES look like someone "on the inside" stole the money and then tried to cover their tracks by fiddling the records. They therefore could NOT provide any transaction details, but the money was gone, so the player MUST have played it out, the other explanation just could NOT be considered. Max intervened, and the PAB receipt alone was enough to have the missing $1500 put back into the player's account, but the casino has STILL clammed up, will NOT reply to Max, nor to the player.

Now, hard on the heels of this, the $1500 has disappeared YET AGAIN!, withdrawn, but past the 5 day timeframe and STILL MIA, with NO proper response from the casino.

Do they seriously believe this "elite VIP" will be back? Do they even give a $h1t?

Does Rival think this is good PR for players who DON'T currently play at Rival?
 

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
I have finally been paid. today. I received the $1500.00 to my Neteller account. I first requested this money on 5.3.10. It is now the 22.3.10 and what an ansolute hell of a time i have been through trying to get this money.
This has been a wake up call to me, that when you deposit money online you have no rights, if anything goes wrong. Apart from forums like this you are on your own. No watter what you say or do they do they dont listen and dont care. I have heard of people cheating casinos, but quite frankly I wouldn't even know how to cheat an online casino. I dont take deposit bonuses, so what the hell. I have asked for my account to be closed at Mayan Fortune, and all the other Rivals, except for Slotocash. Will never again deposit at any of these. They are all deleted forever. That you for your comments and help and I hope this forum and all the Rival comments will help this group wake up to themselves. My advice is avoid this group like the plague
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I have finally been paid. today. I received the $1500.00 to my Neteller account. I first requested this money on 5.3.10. It is now the 22.3.10 and what an ansolute hell of a time i have been through trying to get this money.
This has been a wake up call to me, that when you deposit money online you have no rights, if anything goes wrong. Apart from forums like this you are on your own. No watter what you say or do they do they dont listen and dont care. I have heard of people cheating casinos, but quite frankly I wouldn't even know how to cheat an online casino. I dont take deposit bonuses, so what the hell. I have asked for my account to be closed at Mayan Fortune, and all the other Rivals, except for Slotocash. Will never again deposit at any of these. They are all deleted forever. That you for your comments and help and I hope this forum and all the Rival comments will help this group wake up to themselves. My advice is avoid this group like the plague



They have a wierd concept of the "business day" then. There is STILL no explanation as to why they were ABSOLUTELY CERTAIN you had played away the money, but as soon as the PAB hit them, they gave it back to you, and you then got the usual farce of a Rival withdrawal, which only served to keep this bad PR thread alive for longer.

THERE SHOULD BE PROPER RECORDS KEPT, this should NEVER have happened. These records should have been looked at, and it spotted IMMEDIATELY that the money was indeed withdrawn, and never reversed.

Players now have to wonder, HOW SAFE IS THEIR MONEY when it can simply disappear, WITHOUT there being any trail of where it went.

Cock-ups like this DO happen, which is why it is SO IMPORTANT to keep an accurate trail of money movements through the system, so that ANY errors like this can be easily picked up and corrected.

The fact that the casino have taken the highly unusual step of saying NOTHING about such an IMPORTANT mistake, not even to Max or the player, makes me wonder whether there is something VERY SERIOUS that they are trying to hide.

Maybe there ARE no records of this nature kept with Rival transactions, and money CAN indeed simply vanish without trace because of a simple error. Worse, there could have been deliberate intent behind this, hoping that the theft would go unnoticed, or that they could convince any complainant that they really HAD lost the money themselves - if the pretence doesn't wash, give the money back, but this still means SOME money is kept.

With the Absolute Poker insider scam exposed, but then FOLLOWED by the exact same insider scam at Ultimate Bet, many players would be comfortable with the "inside job" theory as a credible explanation of these curious events.

With AP and UB, there was the exact same "deny everything" attitude, as well as attempts to discredit any evidence that demonstrated cheating as that from players who didn't understand the maths. In the end, it was shown to be a HUGE insider scam, with considerable effort made to cover it up, hence it lasted for so long, and cost players HUGE sums of money.

There is even history of GENUINE MISTAKES receiving the cover up treatment, with the operator PRETENDING to have investigated and found nothing wrong. This was the infamous English Harbour Video Poker coding error. Their attempts to cover it up, rather than run a proper investigation, made things 10 times worse in the end, and it took them a long time to repair the damage. Because of the cover up, many assumed it was a deliberate scam, rather than a genuine error, and a few are STILL convinced English Harbour ran a scam, and were unlucky enough to get busted by clever players who knew their maths.

How many OTHER players have been told they reversed their money and played it off, even though they did NOT.
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
unfortunately a lot of affs wont say or do anything until they dont get their money

That's so true mate...and in the next breath they speak of integrity and claim they have it.

The number of Giggles...well you get what I mean :D

credit to Robwin for deciding to take a stand.

:thumbsup:

No amount of money is worth tarnishing one's reputation - its the only thing we really have at the end of the day.

You've nailed that :thumbsup:


Cheers

:)

Dave
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
Shouldnt this casino be rogued for stealing money from a player? Unless, of course, they gave Max a valid answer.

IMO every rival white label should be thrown onto the not recommended list. Should help them find clarity and reason to get their collective sh!t together.


Cheers

:)

Dave
 

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
This is the email I received from them today from someone called Megan. I take it she is the Manager. She is saying she knows nothing about this problem. I don't think so. I have emailed her at least 15 times and had no reply from her. This is the first email I have received from her

Dear xxxx
I just wanted to tell you how sorry I am about this situation. Unfortunately, this was poorly handled by support and I was never even alerted to the situation.

I have closed your account and I am looking into why this happened to you. I will send you an email with an explanation once I receive it.

Again, I am terribly sorry about this.

Kind Regards,
Megan
 
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