Resolved Sunrise slots won’t pay after approval of withdrawal

[Sirdiealot]

Title says it all pretty Much.

On November the 7th I Put in a $2000 withdrawal request . On November the 21st it was approved. It should have been deposited in my crypto account by December the 7th according the t&c of theirs .( which in and of itself is just ridiculous) but I will go by the rules . All I get is get ahold of us in 24-72 hours . Getting a little tiring. Is there anything that can be done . I really wish I had researched them before I deposited money with them

 

[maxd]

We have a pretty good contact at Sunrise and that could be helpful in getting this taken care of. If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[GourdFollower]

Just to give you the end of the story -- this case was resolved and the player was paid.

 

[Sirdiealot]

I’m guessing I should have reported that I got paid lol . You guys did a great job. Thanks

 

[maxd]

No worries, thank you for letting us know.

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Thank you and I hope we can help you again some time.

Regards,
Max