bradwood2003
Registered
- Joined
- Dec 21, 2024
- Location
- devon
Virgin bet cancelling withdrawal
Where do I stand with this
So I created an account with them today and deposited £230 that I then turned into around £1,300 in about an hour via sports betting. I then withdrew £200.
I went onto lose the remaining balance within the next hour. I then click on withdrawals to see when I will receive payout and it says cancelled.
I had multiple bets running at once and my balance was constantly changing
I contacted live support and they said I received an email( which I didn’t).
My point is that i was shown a confirmed withdrawal page and estimated time of arrival into my bank and that was all. I was never told my withdrawal had been cancelled at any point so I was un aware of the funds going back into my account.
I had numerous bets running at once so my balance was always changing and I wasn’t keeping an eye on it.
Live support said it’s my fault for not paying attention. But why would I pay attention to something I’m not expecting to happen, when my balance was regularly changing.
Personally I think I’m entitled to my withdrawal considering I was never told or alerted it had been cancelled.
Where do I stand with this
So I created an account with them today and deposited £230 that I then turned into around £1,300 in about an hour via sports betting. I then withdrew £200.
I went onto lose the remaining balance within the next hour. I then click on withdrawals to see when I will receive payout and it says cancelled.
I had multiple bets running at once and my balance was constantly changing
I contacted live support and they said I received an email( which I didn’t).
My point is that i was shown a confirmed withdrawal page and estimated time of arrival into my bank and that was all. I was never told my withdrawal had been cancelled at any point so I was un aware of the funds going back into my account.
I had numerous bets running at once so my balance was always changing and I wasn’t keeping an eye on it.
Live support said it’s my fault for not paying attention. But why would I pay attention to something I’m not expecting to happen, when my balance was regularly changing.
Personally I think I’m entitled to my withdrawal considering I was never told or alerted it had been cancelled.