Resolved Sunrise slots won’t pay after approval of withdrawal

[Sirdiealot]

Title says it all pretty Much.

On November the 7th I Put in a $2000 withdrawal request . On November the 21st it was approved. It should have been deposited in my crypto account by December the 7th according the t&c of theirs .( which in and of itself is just ridiculous) but I will go by the rules . All I get is get ahold of us in 24-72 hours . Getting a little tiring. Is there anything that can be done . I really wish I had researched them before I deposited money with them

 

[maxd]

We have a pretty good contact at Sunrise and that could be helpful in getting this taken care of. If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[GourdFollower]

Just to give you the end of the story -- this case was resolved and the player was paid. ?

 

[Sirdiealot]

I’m guessing I should have reported that I got paid lol . You guys did a great job. Thanks

 

[maxd]

No worries, thank you for letting us know.

If you would be so kind please consider leaving a quick comment on Trustpilot for us as this helps other people find our service:

You do not have permission to view link Log in or register now.

Thank you and I hope we can help you again some time.

Regards,
Max

 

[grindermatt]

Title says it all pretty Much.

On November the 7th I Put in a $2000 withdrawal request . On November the 21st it was approved. It should have been deposited in my crypto account by December the 7th according the t&c of theirs .( which in and of itself is just ridiculous) but I will go by the rules . All I get is get ahold of us in 24-72 hours . Getting a little tiring. Is there anything that can be done . I really wish I had researched them before I deposited money with them.

Mine was requested 4-19, approved 5-1 now its 5-22 and they want to "validate" my identity. How did you get them to pay?! Mine is 2100

 

[Sirdiealot]

I filed a pab here on this site and they worked the magic and I for paid. Seriously it was that simple

 

[evapkaufman]

How much did it cost you?

 

[maxd]

How much did it cost you?

We don’t charge for the use of our Player Arbitration (PAB) service, it is free to all Casinomeister forum members in good standing.

Regards,

Max Drayman
Casinomeister Forum Team Leader

 

[evapkaufman]

I filed a complaint with you yesterday will you email me the results?

 

[maxd]

I filed a complaint with you yesterday will you email me the results?

Ah, no, that’s not how the complaints process here at Casinomeister works. You need to return to the PAB Ticket you created when you filed your complaint, that’s where we discuss your case with you and provide updates as your case progresses.

If you don’t know where your PAB Ticket is please check your Private Messages (PM). As it happens we sent you a PM yesterday with questions about your Casinomeister account — you currently have two and that is a violation of the Forum Rules — and we do expect you to respond.

Also, please ensure that you have read the Player Arbitration Policies and Procedures , these questions are answered there. Failure to read and comply with the PAB Rules could slow, damage, or even cancel your PAB.

Regards,
Max Drayman
Complaints & Player Arbitration (PAB) Team Leader

 

[jessbrookely1217]

We have a pretty good contact at Sunrise and that could be helpful in getting this taken care of. If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

Ah, no, that’s not how the complaints process here at Casinomeister works. You need to return to the PAB Ticket you created when you filed your complaint, that’s where we discuss your case with you and provide updates as your case progresses.

If you don’t know where your PAB Ticket is please check your Private Messages (PM). As it happens we sent you a PM yesterday with questions about your Casinomeister account — you currently have two and that is a violation of the Forum Rules — and we do expect you to respond.

Also, please ensure that you have read the Player Arbitration Policies and Procedures , these questions are answered there. Failure to read and comply with the PAB Rules could slow, damage, or even cancel your PAB.

Regards,
Max Drayman
Complaints & Player Arbitration (PAB) Team Leader

Hello Could use some help with sunrise slots casino, I won over 5,000 and have had slot of trouble w them, please help, here is my email *snip*

 

[dunover]

Hello Could use some help with sunrise slots casino, I won over 5,000 and have had slot of trouble w them, please help, here is my email *snip*

You cannot post personal info in public, so your e-mail has been removed. Thanks.

You need to PM the relevant person via your messaging here.

 

[maxd]

Hello Could use some help with sunrise slots casino, I won over 5,000 and have had slot of trouble w them, please help, here is my email *snip*

Hello, we’d be happy to help but you need to file a Player Arbitration (PAB) request with us via the proper channels:

If you have any troubles this guide may help you:
How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Regards,

Max Drayman
Complaints & Player Arbitration (PAB) Team Leader