erique1977
Dormant account
- Joined
- Dec 27, 2005
- Location
- Holland
This bad I have never seen it before:
After signing up June 14th I deposited $50, got $150 welcome bonus. The next day I cashed out $471.
A week later, they asked for documents. I sent them. So far so good. Then they wanted me to clarify why my passport is Dutch while I lived in Sweden. I told them that I was temporarily located in Sweden for my job and felt I should have registered on my current address. Their reply:
"Thank you for clearing this up for us. Your documents will be reviewed by the security department and once they are approved your cash out will be processed."
Then they called me to verify my account details yet another time. I was told everything should be ok at that time.
Today I got this email:
Dear XXX
Regarding your locked account.
Your account has been reviewed by the Fraud & Security department.
We're sorry but this account will remain inactive and your deposit and winnings have been forfeited.
Should the status change in the future you will be notified by email.
If you have any further questions, please don't hesitate to contact us again.
I asked them kindly if they could give me an explanation. Their reply:
Thank you for contacting us.
I am sorry to inform you but the casino reserves the right to not disclose investigation information to any one, without disclosing the reason why.
If you have any further questions, please don't hesitate to contact us again.
Have a nice day, and good luck!
Sincerely,
MayanFortune Customer Service
This is bad right? What should I try now? I mean, they cannot just seize my deposit and winnings without further explanation?
After signing up June 14th I deposited $50, got $150 welcome bonus. The next day I cashed out $471.
A week later, they asked for documents. I sent them. So far so good. Then they wanted me to clarify why my passport is Dutch while I lived in Sweden. I told them that I was temporarily located in Sweden for my job and felt I should have registered on my current address. Their reply:
"Thank you for clearing this up for us. Your documents will be reviewed by the security department and once they are approved your cash out will be processed."
Then they called me to verify my account details yet another time. I was told everything should be ok at that time.
Today I got this email:
Dear XXX
Regarding your locked account.
Your account has been reviewed by the Fraud & Security department.
We're sorry but this account will remain inactive and your deposit and winnings have been forfeited.
Should the status change in the future you will be notified by email.
If you have any further questions, please don't hesitate to contact us again.
I asked them kindly if they could give me an explanation. Their reply:
Thank you for contacting us.
I am sorry to inform you but the casino reserves the right to not disclose investigation information to any one, without disclosing the reason why.
If you have any further questions, please don't hesitate to contact us again.
Have a nice day, and good luck!
Sincerely,
MayanFortune Customer Service
This is bad right? What should I try now? I mean, they cannot just seize my deposit and winnings without further explanation?