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Tips LuckLand Casino (STAY AWAY)

Discussion in 'Online Casinos' started by Dagobert, Jan 18, 2016.

    Jan 18, 2016
  1. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    It has been many years since I have been shocked by the standard of a NetEnt casino.

    I give you Luckland Casino.

    1. They give you 100% deposit bonus with a large wagering requirement. Once you complete the wagering they take back the bonus! I have seen this ONCE before with a rogue PlayTech casino in 2012.

    2. You are not allowed to access the withdrawal section until you are verified.

    3. After sending in documents they use 4-6 days to verify an account! They will never start this process because they claim documents has not been sent.

    4. The customer support agents doesn't understand plain english. They can't spell in english.

    These guys have no intention of ever paying you!

    They will come up with every excuse in the book to stall until you give up and lose everything.

    I didn't think NetEnt allowed such casinos to provide their slots. Always trusted them before.

    Shocked.

    -D-
     
    2 people like this.
  2. Jan 18, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I'm not suggesting they're stellar or anything but 2.and 3. aren't extraordinary. WD and verification isn't odd and 5 days for verification is par (even though we're often spoiled by a day or under, 5 is well within acceptable).

    As to 70X AND sticky? That's bloody awful.
     
  4. Jan 18, 2016
  5. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Why would you play there as an experienced member here. Why not just stick to the casinos you know is accredited here or at least have a very high rating or trust from the better affiliate sites? Bit surprised to hear someone would play there from here but do feel sorry for you man. I know we all wanna try something new but I am sure you are more careful now for next time. But good you give the warning out though :thumbsup:
     
    1 person likes this.
  6. Jan 18, 2016
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Soon as I read 'Sticky Bonus' when checking out a new site, my pending deposit also then becomes 'Sticky' and stays firmly in my bank!
     
    3 people like this.
  8. Jan 18, 2016
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    If a rep ever swings through, they definitely do need a native English speaker - I glossed through and it's very clunky.
     
  10. Jan 18, 2016
  11. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Why would I try it?

    I got promotional emails. Inviting user friendly interface etc.. Live Chat.. Looked nice.

    Thats why I tried it and why I made a small deposit 70 euro. Was able to make the WR. No chance of getting anything ever.
    I know these tactics.

    Different customer agents giving different answers. Lies..

    And about 5 days being normal for verification... What sites do you play at?

    The business standard is 24 hours. Most of the accredited does it when receiving the email or the uploaded documents.

    The worst part is the stalling of even beginning the process as they claim documents are not sent. Typical rogues. "When did your sent them sir?" Over and over again.
    Doesn't matter if I send them again. "What email you used please?" I explain. I sent them Sunday at 19:35 GMT + 1 and several times after that to the correct address.

    Chose accredited! I should have:)
     
    1 person likes this.
  12. Jan 18, 2016
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Pretty much all the big names. They've taken far less than 5 days, but each say 'may take up to 5 days' - that's the standard in my experience.
     
  14. Jan 18, 2016
  15. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    Hm why you take offer like 100% bonus with high x 70 wagering and sticky bonus ? if 90% other new casinos in web with net ent software offered better bonus rulez?

    Sticky bonus for net ent its something very rarely in casinos today ... But if you mentioned playtech casinos - then today most playtech casinos still have sticky not redemable bonuses .


    If this casino have terrible bonus rulez with Very high wagering and sticky bonus amount - People dont be play in this place and soon they change bonus rulez or close this casino.
     
    1 person likes this.
  16. Feb 21, 2016
  17. Mr_Luckland

    Mr_Luckland Dormant account

    Occupation:
    We make sure that our players are getting the best
    Location:
    Curacao
    LuckLand Casino Support Team is answering you


    Hello,

    By this post we would like to answer to your message :

    1. They give you 100% deposit bonus with a large wagering requirement. Once you complete the wagering they take back the bonus! I have seen this ONCE before with a rogue PlayTech casino in 2012.

    We give a 100% welcome deposit bonus to our players. The Wagering Requirement is 40X for the Welcome Package and 30X for all the other deposit bonuses. Once the player has met the wagering requirement, the amount of the winnings is not limited. We are taking back the amount of the bonus according to our T&C's and following one of the most common rule of the industry (coupon liability).

    2. You are not allowed to access the withdrawal section until you are verified.

    The security of your data and your funds is our Priority.
    Again, this is the case on numerous online casinos. Once your account has been verified, you will enjoy the fact that you will really get your winnings according to the SLA (Service Level Agreement).

    96H for Non-VIP Players
    48H for VIP Players
    24H for VIP Elite Players
    12H for VIP Platinum Players


    3. After sending in documents they use 4-6 days to verify an account! They will never start this process because they claim documents has not been sent.

    We are receiving few hundreds documents every day. Our Risk Department is doing his best to ensure the best treatment to all our players. That's the reason why they will not start the verification process before all the documents has been provided by the player.

    Regarding the second part of this sentence, when you are sending us an email, you are getting an automatic answer from our server with a ticket number LTK**************X. This ticket can help us to handle your request faster in case of specific request. If you didn't get this automatic answer, it means that we never got your emails.


    4. The customer support agents doesn't understand plain english. They can't spell in english.

    We have a 24/7 customer support representative, for French, English, Spanish, Italian, Russian, German and Romanian. We are sorry that you got a bad experience on our live chat. We are taking very seriously our player's experience and are always trying to improve your satisfaction levels.

    These guys have no intention of ever paying you!

    As soon as you account will be verified, we will be delighted to congratulate you for your first winnings and all the future ones.

    They will come up with every excuse in the book to stall until you give up and lose everything.

    What is the current status with your account? If your account has been verified, we are wishing you the best of luck for your winnings, if your account is still pending for verification, please send us your ticket number to This email is not visible to you. in order for us to have a look at your account and let you know what is missing or rejected, as you will be able to provide us the relevant document in an acceptable format and your account will be validated.


    We remain at your disposal for any further information and we wish you an amazing Sunday.

    LuckLand Casino
    Support Team
     
  18. Feb 21, 2016
  19. syntynyt

    syntynyt kuollut

    Location:
    ~
    well everything is taking much longer than the standard, but because i don't see every day(actually every year) bonuses that allow eastern europeans i will take a shot.
     
  20. Feb 21, 2016
  21. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    I am thinking of a polite way of putting this but I can't. That's just total rubbish.

    I think the most common rule for players is - don't ever play at Casinos with sticky bonuses.
     
    1 person likes this.
  22. Feb 21, 2016
  23. Mr_Luckland

    Mr_Luckland Dormant account

    Occupation:
    We make sure that our players are getting the best
    Location:
    Curacao
    Playing with or without bonuses, that is the question...

    You are always free to choose what you want to do when you are playing online.

    If you want to get a Push on your playable balance to increase your chances to win, you can use the bonuses.

    If you don't like these push, you are always free to play without bonuses.

    Everyone make his choices and is free to do what he wants.

    We wish you all the best on our casino.

    LuckLand Casino
    Support Team
     
  24. Feb 21, 2016
  25. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Still not the best level of English in the I-Gaming reps response.

    No fingers pointing but this wouldn't install me with confidence from where I am sitting, Sorry!
     
  26. Feb 21, 2016
  27. Mr_Luckland

    Mr_Luckland Dormant account

    Occupation:
    We make sure that our players are getting the best
    Location:
    Curacao
    We are really sorry that our English level does not please you.

    You should come to our casino, open an account and see by yourself if you like it or not.

    We are providing the games of NetEnt, Betsoft and many more to come.

    LuckLand Casino
    Support Team
     
  28. Feb 21, 2016
  29. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    So they give you a bonus and if you win after WR, they take it back ?

    If so, that's appalling. (dear rep, please don't respond to this, you're wasting your time)
     
  30. Feb 21, 2016
  31. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Cool, nice one :)

    Maybe one day, always on the lookout for a new casino to try, there would have to be some changes in T&C and some seriously good feedback firstly however!
     
  32. Feb 21, 2016
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Funny how these clip joints suddenly gain a rep here once the crap has been exposed.

    1. you do not specify in your post whether the 30x or 40x is simply deposit or both deposit and bonus combined. I can't access the terms as luckily I'm in the UK and can't join.
    2. Preventing the actioning of withdrawals before KYC is NOT usual - it's actually the withdrawal that usually prompts KYC if required.
    3. 4-6 days to process KYC is terrible. Most do it in minutes/hours.
    4. Ghost non-cashable bonuses are poor and fortunately rare.
    5. The withdrawal pending times are shocking. 4 days, 12 hours for VIP!!! 12 hours for ANY player is rare amongst the accredited sites here.

    I would recommend CM members to steer clear. Too many negatives.
     
    2 people like this.
  34. Feb 22, 2016
  35. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    This is actually VERY common among USA facing casinos like RTG & Rival (not at all, but most), but is very uncommon at casinos accepting the rest of the world (apart from at most Playtech casinos - which is probably one of the reasons why they aren't very popular).
    On my site I call this a "Phantom Bonus" - because it vanishes into thin air like a phantom, when you finish the WR.

    Actually, right after LAC, one of the guys at Club World explained to me in great detail the casinos "hold" from different type of bonus - and their 400% phantom ones are statistically LESS profitable for the casino than 100% cashable ones.
    Bear in mind you start with 5 x your deposited amount, can bet bigger and longer giving you more chances to hit a significant win - AND (unlike some other operators) they don't put a win-cap on it.

    I can't recall of the top of my head seeing a phantom bonus at NetEnt casino - but I definitely wouldn't take it, especially if it's only a 100% bonus with high WR.

    KK
     
    1 person likes this.
  36. Feb 25, 2016
  37. Mr_Luckland

    Mr_Luckland Dormant account

    Occupation:
    We make sure that our players are getting the best
    Location:
    Curacao
    Did you ever try our casino?

    We wish you all a great day.

    Luckland Casino
    Support Team
     
  38. May 16, 2016
  39. dulence

    dulence Dormant account

    Occupation:
    Software Engineer
    Location:
    Serbia
    Over two months ago, I took part in a promotion sent to me by the casino via email. The promotion involved a 200% bonus on my deposit. After playing with the bonus and meeting the wagering required for the funds to become withdrawable, I requested a cashout for a total of €5300. It took Luckland casino about 3 weeks to verify my account and make the initial payment. At first they only paid out €1500 and stated that they were unable to pay me more than €500 per week. Fine. In the following weeks they did stick to their promise and actually paid at the stated rate. They have paid me a total of €4000, owing me a further €1300.

    A couple of weeks ago, I received an email informing me my Luckland account was closed. To my inquiry about the remainder of my funds they stated they would not pay the money because I was playing "playing with a system that was meant to leverage the bonuses given by the Casino, ensuring winnings on the long run from the Casino".

    I have clearly not broken any terms otherwise they woudn't have paid out most of my winnings in the first place.
     
    1 person likes this.

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