Tips LuckLand Casino (STAY AWAY)

[Dagobert]

It has been many years since I have been shocked by the standard of a NetEnt casino.

I give you Luckland Casino.

1. They give you 100% deposit bonus with a large wagering requirement. Once you complete the wagering they take back the bonus! I have seen this ONCE before with a rogue PlayTech casino in 2012.

2. You are not allowed to access the withdrawal section until you are verified.

3. After sending in documents they use 4-6 days to verify an account! They will never start this process because they claim documents has not been sent.

4. The customer support agents doesn't understand plain english. They can't spell in english.

These guys have no intention of ever paying you!

They will come up with every excuse in the book to stall until you give up and lose everything.

I didn't think NetEnt allowed such casinos to provide their slots. Always trusted them before.

Shocked.

-D-

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[dionysus]

It has been many years since I have been shocked by the standard of a NetEnt casino.

I give you Luckland Casino.

1. They give you 100% deposit bonus with a large wagering requirement. Once you complete the wagering they take back the bonus! I have seen this ONCE before with a rogue PlayTech casino in 2012.

2. You are not allowed to access the withdrawal section until you are verified.

3. After sending in documents they use 4-6 days to verify an account! They will never start this process because they claim documents has not been sent.

4. The customer support agents doesn't understand plain english. They can't spell in english.

These guys have no intention of ever paying you!

They will come up with every excuse in the book to stall until you give up and lose everything.

I didn't think NetEnt allowed such casinos to provide their slots. Always trusted them before.

Shocked.

-D-

I'm not suggesting they're stellar or anything but 2.and 3. aren't extraordinary. WD and verification isn't odd and 5 days for verification is par (even though we're often spoiled by a day or under, 5 is well within acceptable).

As to 70X AND sticky? That's bloody awful.

 

[PaaskeDenmark]

Why would you play there as an experienced member here. Why not just stick to the casinos you know is accredited here or at least have a very high rating or trust from the better affiliate sites? Bit surprised to hear someone would play there from here but do feel sorry for you man. I know we all wanna try something new but I am sure you are more careful now for next time. But good you give the warning out though

 

[Jono777]

Soon as I read 'Sticky Bonus' when checking out a new site, my pending deposit also then becomes 'Sticky' and stays firmly in my bank!

 

[dionysus]

If a rep ever swings through, they definitely do need a native English speaker - I glossed through and it's very clunky.

 

[Dagobert]

Why would I try it?

I got promotional emails. Inviting user friendly interface etc.. Live Chat.. Looked nice.

Thats why I tried it and why I made a small deposit 70 euro. Was able to make the WR. No chance of getting anything ever.
I know these tactics.

Different customer agents giving different answers. Lies..

And about 5 days being normal for verification... What sites do you play at?

The business standard is 24 hours. Most of the accredited does it when receiving the email or the uploaded documents.

The worst part is the stalling of even beginning the process as they claim documents are not sent. Typical rogues. "When did your sent them sir?" Over and over again.
Doesn't matter if I send them again. "What email you used please?" I explain. I sent them Sunday at 19:35 GMT + 1 and several times after that to the correct address.

Chose accredited! I should have

 

[dionysus]

And about 5 days being normal for verification... What sites do you play at?

Pretty much all the big names. They've taken far less than 5 days, but each say 'may take up to 5 days' - that's the standard in my experience.

 

[FAZI1]

Hm why you take offer like 100% bonus with high x 70 wagering and sticky bonus ? if 90% other new casinos in web with net ent software offered better bonus rulez?

Sticky bonus for net ent its something very rarely in casinos today ... But if you mentioned playtech casinos - then today most playtech casinos still have sticky not redemable bonuses .


If this casino have terrible bonus rulez with Very high wagering and sticky bonus amount - People dont be play in this place and soon they change bonus rulez or close this casino.

 

[Mr_Luckland]

LuckLand Casino Support Team is answering you

It has been many years since I have been shocked by the standard of a NetEnt casino.

I give you Luckland Casino.

1. They give you 100% deposit bonus with a large wagering requirement. Once you complete the wagering they take back the bonus! I have seen this ONCE before with a rogue PlayTech casino in 2012.

2. You are not allowed to access the withdrawal section until you are verified.

3. After sending in documents they use 4-6 days to verify an account! They will never start this process because they claim documents has not been sent.

4. The customer support agents doesn't understand plain english. They can't spell in english.

These guys have no intention of ever paying you!

They will come up with every excuse in the book to stall until you give up and lose everything.

I didn't think NetEnt allowed such casinos to provide their slots. Always trusted them before.

Shocked.

-D-

Hello,

By this post we would like to answer to your message :

1. They give you 100% deposit bonus with a large wagering requirement. Once you complete the wagering they take back the bonus! I have seen this ONCE before with a rogue PlayTech casino in 2012.

We give a 100% welcome deposit bonus to our players. The Wagering Requirement is 40X for the Welcome Package and 30X for all the other deposit bonuses. Once the player has met the wagering requirement, the amount of the winnings is not limited. We are taking back the amount of the bonus according to our T&C's and following one of the most common rule of the industry (coupon liability).

2. You are not allowed to access the withdrawal section until you are verified.

The security of your data and your funds is our Priority.
Again, this is the case on numerous online casinos. Once your account has been verified, you will enjoy the fact that you will really get your winnings according to the SLA (Service Level Agreement).

96H for Non-VIP Players
48H for VIP Players
24H for VIP Elite Players
12H for VIP Platinum Players

3. After sending in documents they use 4-6 days to verify an account! They will never start this process because they claim documents has not been sent.

We are receiving few hundreds documents every day. Our Risk Department is doing his best to ensure the best treatment to all our players. That's the reason why they will not start the verification process before all the documents has been provided by the player.

Regarding the second part of this sentence, when you are sending us an email, you are getting an automatic answer from our server with a ticket number LTK**************X. This ticket can help us to handle your request faster in case of specific request. If you didn't get this automatic answer, it means that we never got your emails.

4. The customer support agents doesn't understand plain english. They can't spell in english.

We have a 24/7 customer support representative, for French, English, Spanish, Italian, Russian, German and Romanian. We are sorry that you got a bad experience on our live chat. We are taking very seriously our player's experience and are always trying to improve your satisfaction levels.

These guys have no intention of ever paying you!

As soon as you account will be verified, we will be delighted to congratulate you for your first winnings and all the future ones.

They will come up with every excuse in the book to stall until you give up and lose everything.

What is the current status with your account? If your account has been verified, we are wishing you the best of luck for your winnings, if your account is still pending for verification, please send us your ticket number to support@luckland.com in order for us to have a look at your account and let you know what is missing or rejected, as you will be able to provide us the relevant document in an acceptable format and your account will be validated.


We remain at your disposal for any further information and we wish you an amazing Sunday.

LuckLand Casino
Support Team

 

[syntynyt]

well everything is taking much longer than the standard, but because i don't see every day(actually every year) bonuses that allow eastern europeans i will take a shot.

 

[The Blue Anchor]

Hello,

We are taking back the amount of the bonus according to our T&C's and following one of the most common rule of the industry (coupon liability).

I am thinking of a polite way of putting this but I can't. That's just total rubbish.

I think the most common rule for players is - don't ever play at Casinos with sticky bonuses.

 

[Mr_Luckland]

Playing with or without bonuses, that is the question...

I am thinking of a polite way of putting this but I can't. That's just total rubbish.

I think the most common rule for players is - don't ever play at Casinos with sticky bonuses.

You are always free to choose what you want to do when you are playing online.

If you want to get a Push on your playable balance to increase your chances to win, you can use the bonuses.

If you don't like these push, you are always free to play without bonuses.

Everyone make his choices and is free to do what he wants.

We wish you all the best on our casino.

LuckLand Casino
Support Team

 

[Jono777]

Still not the best level of English in the I-Gaming reps response.

No fingers pointing but this wouldn't install me with confidence from where I am sitting, Sorry!

 

[Mr_Luckland]

Still not the best level of English in the I-Gaming reps response.

No fingers pointing but this wouldn't install me with confidence from where I am sitting, Sorry!

We are really sorry that our English level does not please you.

You should come to our casino, open an account and see by yourself if you like it or not.

We are providing the games of NetEnt, Betsoft and many more to come.

LuckLand Casino
Support Team

 

[5ta]

So they give you a bonus and if you win after WR, they take it back ?

If so, that's appalling. (dear rep, please don't respond to this, you're wasting your time)

 

[Jono777]

We are really sorry that our English level does not please you.

You should come to our casino, open an account and see by yourself if you like it or not.

We are providing the games of NetEnt, Betsoft and many more to come.

LuckLand Casino
Support Team

Cool, nice one

Maybe one day, always on the lookout for a new casino to try, there would have to be some changes in T&C and some seriously good feedback firstly however!

 

[dunover]

Hello,

By this post we would like to answer to your message :

1. They give you 100% deposit bonus with a large wagering requirement. Once you complete the wagering they take back the bonus! I have seen this ONCE before with a rogue PlayTech casino in 2012.

We give a 100% welcome deposit bonus to our players. The Wagering Requirement is 40X for the Welcome Package and 30X for all the other deposit bonuses. Once the player has met the wagering requirement, the amount of the winnings is not limited. We are taking back the amount of the bonus according to our T&C's and following one of the most common rule of the industry (coupon liability).

2. You are not allowed to access the withdrawal section until you are verified.

The security of your data and your funds is our Priority.
Again, this is the case on numerous online casinos. Once your account has been verified, you will enjoy the fact that you will really get your winnings according to the SLA (Service Level Agreement).

96H for Non-VIP Players
48H for VIP Players
24H for VIP Elite Players
12H for VIP Platinum Players

3. After sending in documents they use 4-6 days to verify an account! They will never start this process because they claim documents has not been sent.

We are receiving few hundreds documents every day. Our Risk Department is doing his best to ensure the best treatment to all our players. That's the reason why they will not start the verification process before all the documents has been provided by the player.

Regarding the second part of this sentence, when you are sending us an email, you are getting an automatic answer from our server with a ticket number LTK**************X. This ticket can help us to handle your request faster in case of specific request. If you didn't get this automatic answer, it means that we never got your emails.

4. The customer support agents doesn't understand plain english. They can't spell in english.

We have a 24/7 customer support representative, for French, English, Spanish, Italian, Russian, German and Romanian. We are sorry that you got a bad experience on our live chat. We are taking very seriously our player's experience and are always trying to improve your satisfaction levels.

These guys have no intention of ever paying you!

As soon as you account will be verified, we will be delighted to congratulate you for your first winnings and all the future ones.

They will come up with every excuse in the book to stall until you give up and lose everything.

What is the current status with your account? If your account has been verified, we are wishing you the best of luck for your winnings, if your account is still pending for verification, please send us your ticket number to support@luckland.com in order for us to have a look at your account and let you know what is missing or rejected, as you will be able to provide us the relevant document in an acceptable format and your account will be validated.


We remain at your disposal for any further information and we wish you an amazing Sunday.

LuckLand Casino
Support Team

Funny how these clip joints suddenly gain a rep here once the crap has been exposed.

1. you do not specify in your post whether the 30x or 40x is simply deposit or both deposit and bonus combined. I can't access the terms as luckily I'm in the UK and can't join.
2. Preventing the actioning of withdrawals before KYC is NOT usual - it's actually the withdrawal that usually prompts KYC if required.
3. 4-6 days to process KYC is terrible. Most do it in minutes/hours.
4. Ghost non-cashable bonuses are poor and fortunately rare.
5. The withdrawal pending times are shocking. 4 days, 12 hours for VIP!!! 12 hours for ANY player is rare amongst the accredited sites here.

I would recommend CM members to steer clear. Too many negatives.

 

[KasinoKing]

So they give you a bonus and if you win after WR, they take it back ?

If so, that's appalling. (dear rep, please don't respond to this, you're wasting your time)

This is actually VERY common among USA facing casinos like RTG & Rival (not at all, but most), but is very uncommon at casinos accepting the rest of the world (apart from at most Playtech casinos - which is probably one of the reasons why they aren't very popular).
On my site I call this a "Phantom Bonus" - because it vanishes into thin air like a phantom, when you finish the WR.

Actually, right after LAC, one of the guys at Club World explained to me in great detail the casinos "hold" from different type of bonus - and their 400% phantom ones are statistically LESS profitable for the casino than 100% cashable ones.
Bear in mind you start with 5 x your deposited amount, can bet bigger and longer giving you more chances to hit a significant win - AND (unlike some other operators) they don't put a win-cap on it.

I can't recall of the top of my head seeing a phantom bonus at NetEnt casino - but I definitely wouldn't take it, especially if it's only a 100% bonus with high WR.

KK

 

[Mr_Luckland]

Funny how these clip joints suddenly gain a rep here once the crap has been exposed.

1. you do not specify in your post whether the 30x or 40x is simply deposit or both deposit and bonus combined. I can't access the terms as luckily I'm in the UK and can't join.

The wagering Requirement is calculated on the bonus amount.

2. Preventing the actioning of withdrawals before KYC is NOT usual - it's actually the withdrawal that usually prompts KYC if required.

This is currently how it is working. Most of our players are sending their documents during the first days in order to verify their accounts. No one as ever complained to our customer support about this specific point.

3. 4-6 days to process KYC is terrible. Most do it in minutes/hours.

We are receiving few hundreds document verification requests per day. Our Risk Dept. is always doing his best to verify the account faster than the annonced time frame.

4. Ghost non-cashable bonuses are poor and fortunately rare.

5. The withdrawal pending times are shocking. 4 days, 12 hours for VIP!!! 12 hours for ANY player is rare amongst the accredited sites here.

Our VIP Players get extra benefits. The withdrawal pending time is one of them.

I would recommend CM members to steer clear. Too many negatives.

Did you ever try our casino?

We wish you all a great day.

Luckland Casino
Support Team

 

[dulence]

Over two months ago, I took part in a promotion sent to me by the casino via email. The promotion involved a 200% bonus on my deposit. After playing with the bonus and meeting the wagering required for the funds to become withdrawable, I requested a cashout for a total of €5300. It took Luckland casino about 3 weeks to verify my account and make the initial payment. At first they only paid out €1500 and stated that they were unable to pay me more than €500 per week. Fine. In the following weeks they did stick to their promise and actually paid at the stated rate. They have paid me a total of €4000, owing me a further €1300.

A couple of weeks ago, I received an email informing me my Luckland account was closed. To my inquiry about the remainder of my funds they stated they would not pay the money because I was playing "playing with a system that was meant to leverage the bonuses given by the Casino, ensuring winnings on the long run from the Casino".

I have clearly not broken any terms otherwise they woudn't have paid out most of my winnings in the first place.

 

[AussieB]

I don't know why but the name LuckLand Casino reminds of the casino in Lampoons Vegas Vacation where Clark Griswold goes to the cheapo casino to win his money back

You do not have permission to view link Log in or register now.

lol

 

[spintee]

Wow, another missed thread, 5 -6 days to verify account is not acceptable in any terms, Maybe if there is some hiccups such as NO official I.D, Especially if you cannot access funds until verified,

Sticky bonus is rare in this day and age unless playing RTG,

But as the rep pointed out its up to us guys where we play, But hearing a few stories than I have no reason to play there

 

[Harry_BKK]

Wow, another missed thread, 5 -6 days to verify account is not acceptable in any terms, Maybe if there is some hiccups such as NO official I.D, Especially if you cannot access funds until verified,

Sticky bonus is rare in this day and age unless playing RTG,

But as the rep pointed out its up to us guys where we play, But hearing a few stories than I have no reason to play there

There is an easy solution. Only deposit after KYC is completed.

I actually write that in my email when sending in the docs. I am sure it sped up the KYC process quite a few times as they want you depositing as quick as possible after registration. I also send the email with delivery and read receipt activated, hence i will have proof that they received and/or read it.

Makes life much easier when the toiling through the bonus proves fruitful and i make it to a withdrawal.

Still, all what i read here ensures LLC won't get even a blink of my eyes let alone opening an account and depositing.

EDIT: 96hrs to pay a normal player. Are you nuts "Cuckoo (Luck) LandCasino"?

 

[kavaman]

I have to agree that depositing should only be done here after kyc is completed. The op had a point here, they the kyc takes far too long, and the same thing also happened to me that they did not recieve the kyc once i sent it, and i had to submit it atleast 2 times maybe 3 to get verified, so it took roughly 20 days . Even after the second (or third time) , i never recieved a reply that the kyc process had actually been completed. And about 30 days to get paid in total, thats about 29 days too long

I don't really wan't to badmouth a casino, but things seemed to go way too slow here, so i would think people should propably avoid playing here, or atleast get their kyc fulfilled before. Normally a kyc process takes about 24-48 hours at most, in any other place, and i always get an email it has been done.......

 

[casi87]

Awaiting 1300 euro withdrawal from 20 euro deposit

Hello there my name is Maximilian and im waiting a big withdrawal from LUCKLANd.
I started getting worried when i read on askgamblers 3 ppl not getting about same amounts of money withdrawal due too all of them getting blamed for gaming patterns too fullfill bonus,
and all of them are saying thats is absolutely not true....

I started with 40 euro bonus (including my 20 euro deposit) played differents game 0.40 0.60 bets until i started playing wild water at 0.60 bet... I GOT A HUUUGE win in bonus gaving me 240 euros balance..
from there on it was smooth surfing with around 1 euros bet on different game until bonus was fullfilled. I finally stopped after i got the Max win in the fotball game on 1 euro bet (500euro) bet ...
then i played from 1000 euro up too 1300 euro on gonzo when i finally stopped and this is the money i want too withdraw.

I sended documents thursday so hope to get verifed tuesday, wednesday... After all ive read im veeeery scared i wont get my money and this is BIIIIG money for me and i really need them :/
I also have talked too different chat hosts telling me different stuff about different things so thats also a bit wierd.... well ... if i get my money its all good

I will keep u guys updated best wishes Max!