Luckland paid me out 3000€, then refuses to pay outstanding balance of 3100€

[Walde0201]

Hey guys,

I am reaching out to you because I want to share my experience with Luckland Casino.

I already talked with the representant of the casino here and they claim I did something wrong to them, without stating what I exactly did wrong. Therefore they also have the approval to out any data, what I could have done wrong in their eyes.

They haven't told me specificly what I did wrong, just that their decision is final.

So heres what happened.

As I was getting quite a lot of emails from them (almost daily), I decided to give it a shot and signed up with them.

On my first day I hit it quite big and after losing a bit decided to save the winnings and get myself a nice present before I lose it all - as I usually do, haha.

Anyways, after my approval process, which took around 2 weeks, I was able to withdraw a maximum of 2000€, which I also did. After around 10 days, I received the money.

A couple days later I requested another withdrawal totaling 2000€. After around 2 weeks I shockingly notcied they transferred me only 500€ instead of the 2000€, so I checked in with the support and asked whats up.

They just told me weird answers, this was a decision of the management etc BUT not any specific reason why. This was pretty weird, because they just dodged my questions and strictly didn't tell me why at all.

Here I started to build some trust issues, since this isn't the proper way to treat a costumer.

Anyways, I requested a new withdrawal of 2000€, but again only 500€ hit my bank after 2 weeks... Pretty stressed I asked the support again whats the reason and if they have any issues with paying other costumers. Thoughts cam up like they are low on cash or whatever...

So I decided to get all of my balance out of there, requesting a new withdrawal. 2 weeks passed and nothing happened, so I check in with them again and suddenly my password and logins were wrong. I requested a new one and somehow this didn't work either.

So I went back to the support asking whats up, if my account got hacked or something similar. They just told me they cant provide any info and I will hear from the manager. Ofcourse they were dodging all my questions as usual, not providing any info or being transparent about what is going on...

Later that day I received a mail from them, claiming I am playing there to take advantage of their promotion.

I dont know what exactly is wrong with claiming a promotion, if they send me dozens of emails with a welcome offer. In my opinion anyone would claim this and why are they even advertising with it...

So I searched online what I can do about to fight for my rights and came across this forum. Here I found the section of the complaints etc. Following the guidelines and contacted the representant of Luckland casino, stating him what exactly happened etc.

Now I got the same respond I already got via email. I took advantage of their promotion and their decision is final.

Funny thing is, they dont even who I am. How they know my case, when I didnt even tell them my accountname?

It feels like it was just a standard copy paste answer send out to everyone who send a complain to them..

So here you have my approval to openly share what I exactly did wrong and also let me know what I allegedly did to be able to withhold the payments..

As for now, there are around 3100 left (I am not even able to access my account).

What do you guys think of that. Does anyone else have some experience with them?

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[DANB9191]

This what I mean when I say "Excuses not to pay out"

Have you read all of their T&C's ? (Withdrawal amounts allowed in certain periods and max bets)

A bit strange how you was receiving emails with deposit bonuses when you're not even registered ? Do you have another account with the same or different email address ? (Don't think any casino allows the same email though)

 

[benmooe]

As there is a rep from the casino who you have already contacted, I'm pretty sure your next point of action is to PAB

You can read more about the process at https://www.casinomeister.com/player-arbitration-pab/

For a PAB to be taken seriously though, i'd refrain from making any further public posts about your issue with the casino as this can hurt your chances of having Casinomeister help you.

It's not a member of eCogra and isn't an RTG casino.

 

[jetset]

We're only hearing one side of the story here, but on the face of it this does look like typical rogue behaviour from a substandard operator trying to dodge its obligations to a winning player.

If you are not satisfied with the rep's response I would now go ahead with a PAB as indicated above to at the very least find out what they allege you have done in violation of their T&Cs...and vague operator accusations like "abusing the spirit of the offer" are unlikely to cut it with Max.

 

[dunover]

Probably has silly w/d instalments of 500 after an initial maximum. Even then slow processing each time, 10 days! I reckon that as you kept withdrawing and not spunking the money back which these slow times are designed for you to do, they broke first. And shut you out. Certainly seems PAB material.

 

[Walde0201]

Thanks for the support guys.

I just created a request for PAB.

Lets hope for the best. I'll keep you updated once this is solved.

(Or am I allowed to update you guys of the process here?)

 

[snotter999]

Don't post anything here until PAB is resolved or you are breaking the rules of this site and PAB may get chucked out.

 

[Harry_BKK]

Thanks for the support guys.

I just created a request for PAB.

Lets hope for the best. I'll keep you updated once this is solved.

(Or am I allowed to update you guys of the process here?)

Best is not to post at all while your PAB is in progress.

However, you can give short updates if you have any news (after you informed Max, CM's PAB manager, and he approved posting them) but do not slander the casino or post any PAB relevant information.

You are in good hands with CM.

Good luck

EDIT: Great Avatar :clap:

 

[lotusch]

Anyways, after my approval process, which took around 2 weeks, I was able to withdraw a maximum of 2000€, which I also did. After around 10 days, I received the money.

A couple days later I requested another withdrawal totaling 2000€. After around 2 weeks I shockingly notcied they transferred me only 500€ instead of the 2000€, so I checked in with the support and asked whats up.

Besides the fact that this casino is trying to steal the rest of your winnings I find it shocking to see it takes 14 days to get KYC'd and another 10 days to receive some of your winnings.

Casino's who SPAM your mailbox should be avoided like the plague.
most of the time these are the type of casino's that try to con their customers out of as much money as possible and when the customer wins they just find some crap reason to not pay out the winnings.

I really hope you get the rest of your winnings if the story is the way you portraited in your OP.

 

[lotusch]

Probably has silly w/d instalments of 500 after an initial maximum. Even then slow processing each time, 10 days! I reckon that as you kept withdrawing and not spunking the money back which these slow times are designed for you to do, they broke first. And shut you out. Certainly seems PAB material.

Would be the best advice indeed.
However it seems OP cannot access his/her account anymore as username and password have been "changed" all of a sudden.
Fishy if you ask me.

 

[dunover]

Thanks for the support guys.

I just created a request for PAB.

Lets hope for the best. I'll keep you updated once this is solved.

(Or am I allowed to update you guys of the process here?)

You can post banal stuff like "My PAB is still ongoing" or "I have been contacted by the casino while the PAB is in progress and forwarded the e-mail to Max" sort-of-thing but avoid the nitty-gritty stuff as from now-on that's between you, Max and the casino in question. Obviously once the PAB is closed or resolved you can express your profuse thanks to Max or frustration if it's found that they are in the wrong but haven't co-operated and Max has therefore posted a warning.

Don't get drawn in to posting anything other than banal information by other members. Having said that, the majority here would never do that anyway, but just in case.

 

[kavaman]

There is another thread about this, assuming its the same luckland. They are extremely slow on paying out, and the kyc process can take 2 weeks or even longer. https://www.casinomeister.com/forums/threads/luckland-casino-stay-away.71354/