Masonslots, the one N1 interactive casino that is just messing around.

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Wierd thing is I was able to withdraw 340 euro while it was still considered a bonus on my account (which it's clearly not). So now I that I have made a withdrawal my account still show's there is a bonus active and the progress bar is still 100.02%. I was told that this would soon be fixed but I haven't received a single email from them.

The live chat agents from masonslots won't help me, this is ridiculously obvious for me so far. I don't think that the same people that run other N1 platforms are running this show.

So far I was told for all my problems from the start after a long chat session each time that they would get back to me. They never did, i had to bombard their live chat for several times for example at the beginning before they manually added my welcome bonus because it wasn't added automatically, just an example.

With everything I have experienced here today I would say that the people operating this particular casino are coming off as a rogue and fraudulent bunch of cowboys. How hard is it to remove wager requirements for the bonus if I have already wagered the total amount in order for the bonus to be released.

They are just playing around right now, at least that is the feeling that hey have given me from the start of my first contact with them.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Same, will hill, sky and Ladbrokes.
Casumo and the odd caddell site for a match offer.
Would never put my cash into a Maltese place anymore, nor would I sign up via a affy, firmly believe the player would get a better deal if no affiliation was involved.
Yeah be good to hear from the rep, it’s that homer guy I think.
Just hope Marge hasn’t grounded him...

I did some research into that and don't think players would be better off. There have been casinos in the past, and a few now still i think with no affiliates, and their bonus offers are no better than anyone elses. Videoslots scammed their affiliates, and pay around 4%, they aren't exactly lashing the bonuses out. So did SkyVegas, and since they dumped most their casino affiliates, the bonuses have got progressively worse. I get 40% on one of my Caddell deals, and yet they still pump out 100%/200% bonuses quite often.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Well it accredited casinos to that will do anything to not pay. When the casino nominations come out my list will consist of 2 that's all that is left that pay and no bs that's right only 2 I will say them when the nominations are out.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Wierd thing is I was able to withdraw 340 euro while it was still considered a bonus on my account (which it's clearly not). So now I that I have made a withdrawal my account still show's there is a bonus active and the progress bar is still 100.02%. I was told that this would soon be fixed but I haven't received a single email from them.

The live chat agents from masonslots won't help me, this is ridiculously obvious for me so far. I don't think that the same people that run other N1 platforms are running this show.

So far I was told for all my problems from the start after a long chat session each time that they would get back to me. They never did, i had to bombard their live chat for several times for example at the beginning before they manually added my welcome bonus because it wasn't added automatically, just an example.

With everything I have experienced here today I would say that the people operating this particular casino are coming off as a rogue and fraudulent bunch of cowboys. How hard is it to remove wager requirements for the bonus if I have already wagered the total amount in order for the bonus to be released.

They are just playing around right now, at least that is the feeling that hey have given me from the start of my first contact with them.

They know from the number of times you've contacted and reached out to them for help that it's causing you exasperation and stress, yet have done nothing concrete so far to sort it out. :mad:

It must be terribly frustrating, I tend to avoid contacting live chat for this very reason, getting the run around from somebody not exactly tuned into providing good customer service, is there an email address you could contact customer services through, maybe where someone higher up can respond? As it's a malta casino you'll have the protection of an adr, if things don't resolve soon.

[or a pab with max here]
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
I have requested several times if they would be so kind to let me speak to a manager, I have asked them several times for a phone number to contact them myself to sort this out.. nothing so far. They refuse to give me anything right now. Live agent Kylie who I am chatting with right now told me that the manager will contact me himself.

They have told me several times before that I would be contacted for the other problems I had with them before this current dispute but they never contacted me through email like they said, instead I had to come back to live chat a lot to sort thing out. It has cost me several hours so far. It's not about a lot of money so maybe I should just give it a rest, this is time consuming and eventually not worth it. Same basic standard reply from live agents..

Edit: Just right now Kylie gave me an email to sort things out with the manager. It's just the normal [email protected] email.

Edit 2: This is by the way the first time in all of my chat sessions with Kylie where the agent responded relatively quick compared to all the others earlier whom let me wait for hours for the total combined live chat sessions.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
I have requested several times if they would be so kind to let me speak to a manager, I have asked them several times for a phone number to contact them myself to sort this out.. nothing so far. They refuse to give me anything right now. Live agent Kylie who I am chatting with right now told me that the manager will contact me himself.

They have told me several times before that I would be contacted for the other problems I had with them before this current dispute but they never contacted me through email like they said, instead I had to come back to live chat a lot to sort thing out. It has cost me several hours so far. It's not about a lot of money so maybe I should just give it a rest, this is time consuming and eventually not worth it. Same basic standard reply from live agents..

Edit: Just right now Kylie gave me an email to sort things out with the manager. It's just the normal [email protected] email.

Edit 2: This is by the way the first time in all of my chat sessions with Kylie where the agent responded relatively quick compared to all the others earlier whom let me wait for hours for the total combined live chat sessions.

Ah maybe they've felt the force of homer's boot up their proverbial, one can only hope so, and that it gets resolved soon. It does sounds like things are moving in a more positive, problem solving way rather than more of the endless, having to repeat yourself, delays. :thumbsup:
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hello guys!

You should understand that under N1 interactive there are many white label casinos already. Not all of them operated by the same teams (basically, AFAIK - all operated by different teams). Therefore service and quality you get in each - can be different.

@JohnSnow if you can send me your email in casino - I will be happy to check that for you.

Br,

V.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
I am really glad that you are here homerbert. Right now I got my balance up to 580 euro again after a reversal. They still have not contacted me and to be honest I don't think they are planning to.

I have send my documents to their email since you can't upload them on the casino. My account still show's there is a bonus balance active 100.02% wagered. It's a real shit show.
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
Nevermind I have already lost everything.

I'm sorry to hear that but please try to have restraint in future. Never play a balance casino is holding to ransom. Learn from this. I am not excusing casino but you played your balance away. Not a good outcome.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Nevermind I have already lost everything.

Sorry John I feared this might happen, it's so easy to do given the amount of frustration you were being caused, don't be too hard on yourself :)

And it's why these casino staff do it, knowing most of the time a balance can be lost in no time if a customer gets fed up and is prevented from withdrawing their winnings when they wish to.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Well I only win something like this once a year or two times tops so yes it hurts. I know they did this for me to lose my winnings and I was so dumb to admit to the frustration and blew everything away in a few minutes. I have deposited a lot with this group the past months. I hope masonslots is happy and can sleep at ease tonight knowing they have screwed over another player.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
What is the logic of a player to play money when they can't withdraw? If the money cannot be withdrawn then playing in attempt to increase the balance makes no sense as even if you succeed you're still facing the same issue.

You really should've waited. Can't even blame the casino.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
What is the logic of a player to play money when they can't withdraw? If the money cannot be withdrawn then playing in attempt to increase the balance makes no sense as even if you succeed you're still facing the same issue.

You really should've waited. Can't even blame the casino.

Whatever Mr. all in control. Good for you.
Can't really coop with this bullshit when a casino has been giving me the run-around.

No this shit casino is a scam and will do everything to delay your winnings in order for you to show some weak hands and lose it all. They never ever made me feel like I'm a respected player and for every freaking question I was told to wait for email which never came.

Even now I am trying to delete all of my information in the database of N1 interactive they give me the run-around and tell me to wait for an email. I don't want these people to process any data of mine in their company anymore.

AND YES! I DID LOOSE MY COOL AND CONTROL THIS TIME! This group of fraudsters on masonslots have ruined a lot and have lost all of my trust. I was constantly thinking about how they were screwing me over. I spend a total of 3 to 4 hours and two days to sort this shit out for what exactly? In order to loose everything in a few minutes? This is exactly what these low life scumbag want and some players still agree with them, well shame on you! I bet I will probably be hearing all sort of shit like problem gambler right?

I have made withdrawals where I have waited 1.5week @luckland casino. The situation here was just horrible for me to do this and yes it my eventually my faulth for giving in.
 
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JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
I would like to see what @homerbet found out ?

I think good old homerbert can't even do anything because I told him in private message that my balance is 580 right now and I would play untill 500 euro. Something in me snapped and now he can't do anything anymore even if he wanted to.

Masonslots told me from the beginning that they would make it up with me(before I lost anything because I had so so many issues with them). What are they going to do now? Offer me a 600% bonus?
No they will probably offer me a 50% bonus and apologize for the inconveniences.

I made a deposit of 75 euro and played so long with so much problems and stress untill I got to that balance with a lot of luck. I deposited a lot on N1 interactive casino's with no luck at all and when I finally have some luck it's on the most shitty and rogue casino within the group. Technical issues is one thing but doing nothing is another thing.


I was told that the senior manager of masonslots had taken a look at this conversation on casinomeister. Lmao and they still didn't fix my problems.

Like I explained earlier I was able to make a cashout but my account showed that the bonus was still active and it still does while I had alreadyll wagered everything in full plus some more. I was stressing so much because of that. I had a 340 euro cashout before I reversed it and played some more until I reached 580 euro.

I was also stressing a lot because after i found out that the bonus was not released but played through in full I started to play black jack on higher bets and was afraid that they would act so rogue that they would eventually just use the max bonus bet rule in order not to pay me because every single impression I got from them was associated with incompetence and stalling tactics. The above together with all the other problems I had and staying awake for the night let something snap in me and I played destructively and lost everything within a few minutes. This is something that hasn't happened to me in years.

If this casino can offer me a extremely exiting offer I wouldn't need to ask them to remove all of my personal info in their database. I don't even want to self exclude since I know this can have consequences. Imagine them partnering with caddell like mt securelimited did with betit.
 

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mack341

Senior Member
Joined
May 8, 2018
Location
south east england
For what it's worth John, I totally understand that feeling, the lack of confidence in the casino that they will eventually pay out and not try to find another excuse, advantage play or some other bs, then the balance doesn't even feel like real money, just a few numbers on the screen holding you into a customer relationship with, what you feel at that point, is a scam casino operation.

It's the oldest trick in the book, hold up the withdrawal and there's a good chance it gets lost back.

I always try to look at things in a positive light, you've probably saved yourself a lot of future stress and problems by not playing at this group...at some casinos playing and getting paid out is a bit like russian roulette, some do get paid out smoothly but enough others come a cropper.

I couldn't bear to play at sites like that, when you're on tenderhooks at withdrawal time, waiting for a problem/reason to pop up suddenly for why your money can't be paid until a myriad of x,y,z issues are resolved.
 
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