Masonslots, the one N1 interactive casino that is just messing around.

[mack341]

I have requested several times if they would be so kind to let me speak to a manager, I have asked them several times for a phone number to contact them myself to sort this out.. nothing so far. They refuse to give me anything right now. Live agent Kylie who I am chatting with right now told me that the manager will contact me himself.

They have told me several times before that I would be contacted for the other problems I had with them before this current dispute but they never contacted me through email like they said, instead I had to come back to live chat a lot to sort thing out. It has cost me several hours so far. It's not about a lot of money so maybe I should just give it a rest, this is time consuming and eventually not worth it. Same basic standard reply from live agents..

Edit: Just right now Kylie gave me an email to sort things out with the manager. It's just the normal support@masonslots.com email.

Edit 2: This is by the way the first time in all of my chat sessions with Kylie where the agent responded relatively quick compared to all the others earlier whom let me wait for hours for the total combined live chat sessions.

Ah maybe they've felt the force of homer's boot up their proverbial, one can only hope so, and that it gets resolved soon. It does sounds like things are moving in a more positive, problem solving way rather than more of the endless, having to repeat yourself, delays.

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[homerbert]

Hello guys!

You should understand that under N1 interactive there are many white label casinos already. Not all of them operated by the same teams (basically, AFAIK - all operated by different teams). Therefore service and quality you get in each - can be different.

@JohnSnow if you can send me your email in casino - I will be happy to check that for you.

Br,

V.

 

[JohnSnow]

I am really glad that you are here homerbert. Right now I got my balance up to 580 euro again after a reversal. They still have not contacted me and to be honest I don't think they are planning to.

I have send my documents to their email since you can't upload them on the casino. My account still show's there is a bonus balance active 100.02% wagered. It's a real shit show.

 

[JohnSnow]

Nevermind I have already lost everything.

 

[Borgie]

Nevermind I have already lost everything.

I'm sorry to hear that but please try to have restraint in future. Never play a balance casino is holding to ransom. Learn from this. I am not excusing casino but you played your balance away. Not a good outcome.

 

[JohnSnow]

Already asked homerbert to close my account through the whole group. I'm done.

 

[mack341]

Nevermind I have already lost everything.

Sorry John I feared this might happen, it's so easy to do given the amount of frustration you were being caused, don't be too hard on yourself

And it's why these casino staff do it, knowing most of the time a balance can be lost in no time if a customer gets fed up and is prevented from withdrawing their winnings when they wish to.

 

[JohnSnow]

Well I only win something like this once a year or two times tops so yes it hurts. I know they did this for me to lose my winnings and I was so dumb to admit to the frustration and blew everything away in a few minutes. I have deposited a lot with this group the past months. I hope masonslots is happy and can sleep at ease tonight knowing they have screwed over another player.

 

[chiya]

What is the logic of a player to play money when they can't withdraw? If the money cannot be withdrawn then playing in attempt to increase the balance makes no sense as even if you succeed you're still facing the same issue.

You really should've waited. Can't even blame the casino.

 

[JohnSnow]

What is the logic of a player to play money when they can't withdraw? If the money cannot be withdrawn then playing in attempt to increase the balance makes no sense as even if you succeed you're still facing the same issue.

You really should've waited. Can't even blame the casino.

Whatever Mr. all in control. Good for you.
Can't really coop with this bullshit when a casino has been giving me the run-around.

No this shit casino is a scam and will do everything to delay your winnings in order for you to show some weak hands and lose it all. They never ever made me feel like I'm a respected player and for every freaking question I was told to wait for email which never came.

Even now I am trying to delete all of my information in the database of N1 interactive they give me the run-around and tell me to wait for an email. I don't want these people to process any data of mine in their company anymore.

AND YES! I DID LOOSE MY COOL AND CONTROL THIS TIME! This group of fraudsters on masonslots have ruined a lot and have lost all of my trust. I was constantly thinking about how they were screwing me over. I spend a total of 3 to 4 hours and two days to sort this shit out for what exactly? In order to loose everything in a few minutes? This is exactly what these low life scumbag want and some players still agree with them, well shame on you! I bet I will probably be hearing all sort of shit like problem gambler right?

I have made withdrawals where I have waited 1.5week @luckland casino. The situation here was just horrible for me to do this and yes it my eventually my faulth for giving in.

 

[Borgie]

I would like to see what @homerbet found out ?

 

[JohnSnow]

I would like to see what @homerbet found out ?

I think good old homerbert can't even do anything because I told him in private message that my balance is 580 right now and I would play untill 500 euro. Something in me snapped and now he can't do anything anymore even if he wanted to.

Masonslots told me from the beginning that they would make it up with me(before I lost anything because I had so so many issues with them). What are they going to do now? Offer me a 600% bonus?
No they will probably offer me a 50% bonus and apologize for the inconveniences.

I made a deposit of 75 euro and played so long with so much problems and stress untill I got to that balance with a lot of luck. I deposited a lot on N1 interactive casino's with no luck at all and when I finally have some luck it's on the most shitty and rogue casino within the group. Technical issues is one thing but doing nothing is another thing.


I was told that the senior manager of masonslots had taken a look at this conversation on casinomeister. Lmao and they still didn't fix my problems.

Like I explained earlier I was able to make a cashout but my account showed that the bonus was still active and it still does while I had alreadyll wagered everything in full plus some more. I was stressing so much because of that. I had a 340 euro cashout before I reversed it and played some more until I reached 580 euro.

I was also stressing a lot because after i found out that the bonus was not released but played through in full I started to play black jack on higher bets and was afraid that they would act so rogue that they would eventually just use the max bonus bet rule in order not to pay me because every single impression I got from them was associated with incompetence and stalling tactics. The above together with all the other problems I had and staying awake for the night let something snap in me and I played destructively and lost everything within a few minutes. This is something that hasn't happened to me in years.

If this casino can offer me a extremely exiting offer I wouldn't need to ask them to remove all of my personal info in their database. I don't even want to self exclude since I know this can have consequences. Imagine them partnering with caddell like mt securelimited did with betit.

 

[mack341]

For what it's worth John, I totally understand that feeling, the lack of confidence in the casino that they will eventually pay out and not try to find another excuse, advantage play or some other bs, then the balance doesn't even feel like real money, just a few numbers on the screen holding you into a customer relationship with, what you feel at that point, is a scam casino operation.

It's the oldest trick in the book, hold up the withdrawal and there's a good chance it gets lost back.

I always try to look at things in a positive light, you've probably saved yourself a lot of future stress and problems by not playing at this group...at some casinos playing and getting paid out is a bit like russian roulette, some do get paid out smoothly but enough others come a cropper.

I couldn't bear to play at sites like that, when you're on tenderhooks at withdrawal time, waiting for a problem/reason to pop up suddenly for why your money can't be paid until a myriad of x,y,z issues are resolved.

 

[Borgie]

@homerbert any input. The op may have lost his money but an explanation of the casinos actions would be good rather than it being brushed under carpet

 

[homerbert]

Hey guys! Since this is not a brand which operated by my team, I need some extra time to find out what happened and give you more details.

Sorry for long waiting =/

BR,

V.

 

[JohnSnow]

Masonslots has now closed my account and told me that their security department has decided to close all of my accounts on online casino's with an MGA license. How can a group close my account with any MGA casino? Wtf..

Also my accounts on all sister casino's within N1 except masonslots is still open let alone other MGA casino's that have nothing to do with masonslots would close my account. This goes from something unbelieve to a nightmare lmao.

 

[Nordog]

@homerbert

 

[Nate]

Masonslots has now closed my account and told me that their security department has decided to close all of my accounts on online casino's with an MGA license. How can a group close my account with any MGA casino? Wtf..

Also my accounts on all sister casino's within N1 except masonslots is still open let alone other MGA casino's that have nothing to do with masonslots would close my account. This goes from something unbelieve to a nightmare lmao.

They are smoking their f*king socks there - It's already a warning to other members here to steer clear - and they are only in beta phase

They have no jurisdiction over other MGA licenced properties. I think you should donate them some uniform and let their security department patrol in Malta.

It would seem they may be excited they can close accounts and believe their powers extend to the MGA... and who knows? The UKGC?

Sorry dude - these guys are linked to the Freemasons. Soon you will receive a notification of your exclusion at your local B&M too...

In a nutshell, you're F$%^ed

Nate

 

[miksaxxx]

They seems to be so stupid , that maybe they SE every player in N1 interactive..

 

[Borgie]

La la land. The twilight zone coming to you from Masonslots.

 

[JohnSnow]

I don't really care if they close all of my accounts at N1 interactive casino's. I just didn't want permanent self exclusion. I have never used those words. They can close my accounts if they want to. I just hope that if they all choose to self exclude me forever they never partner up with a group where I like to play at. In the heat of the moment I have said a lot of ugly things.. I couldn't handle the way everyone was playing around with me. I honestly thought in the beginning that they hijacked N1 interactive license or something because it just didn't really ad up, (I know that's not even possible).

 

[Nate]

I don't really care if they close all of my accounts at N1 interactive casino's. I just didn't want permanent self exclusion. I have never used those words. They can close my accounts if they want to. I just hope that if they all choose to self exclude me forever they never partner up with a group where I like to play at. In the heat of the moment I have said a lot of ugly things.. I couldn't handle the way everyone was playing around with me. I honestly thought in the beginning that they hijacked N1 interactive license or something because it just didn't really ad up, (I know that's not even possible).

I hear you mate.

I can get annoyed too.

This is a problem with most of the white label properties - they have people who hardly understand English manning the chats. A lot can get lost in translation.

Iv'e tried many of them and half of the time they can't comprehend what you are telling them. In General - They are NOT geared for the English market, or if they are, they are heavily short staffed.

I tried this Masonslots chat - 10 minutes gone and all the agent said was Hi - That took 7 minutes. And another 5 minutes gone - shes AWOL...

Nate

 

[JohnSnow]

Reply from masonslots,

Dear ****,

We would like to inform you that your account was closed per your request from all projects under the Maltese license. You are contacted us in chat with this request. Our security department has decided that you no longer have access to any accounts on sites licensed under the Malta license.

We are sorry that you had a bad impression of our casino. It all depends on luck, you never know when, you win, and when you lose. When registering, you took all the risks of losing and losing money.

If you have any additional questions or need help, please contact us. We are always ready to help you!

Sincerely,
MasonSlots Casino team-------------
---------------------------------------------------------------------


LMFAO. Seriously dear gamblers, from the start of this thread it was obvious that my problems with them was not about losing. Now they are saying that my bad impressions are from losing... Wtf is this, I mean seriously is this normal?

Also I have never asked for a permanent self exclusion but removal of my personal details in their database. After the agent even spoke about self exclusion on live chat, I corrected him and told him that I didn't want that but a removal of information.

For some of us gamblers this is for obvious reasons why these days we don't want a total permanent self exclusion with groups, I have no problems with just blocking my account, but I have a problem with the term "permanent exclusion". Like I said before, you never know these days.

You are self excluded in one group and the next day before you know it they have migrated with your favourite casino group, which would mean you can't play there anymore either. These guys think that my problem was because of losing.. did I start this thread because I was losing? Just to show how they avoid the real issue each and every single time.

 

[Steviedoo]

Hey guys! Since this is not a brand which operated by my team, I need some extra time to find out what happened and give you more details.

Sorry for long waiting =/

BR,

V.

hi homerbet
where can we find a list of all the brands operated by your team.
thank you

 

[Guntis]