Masonslots, the one N1 interactive casino that is just messing around.

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey guys!

@JohnSnow

from what I can see from the system - there is nothing strange with your account.

You've just cancelled your WD after 8 hours of being pending (it was night time).

I've requested chat history with you in order to see what happened exactly, but so far I can't see the problem.

Moreover, indeed the casino is in a soft launch at the moment, maybe that's why you had problems with CS.
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Okie, I've read chat's.

Unfortunately, it's not very good to call anyone 'fraudsters', 'f*cking liars' etc etc. While I understand your frustration about loss, I can't get what's your problem. Your WD was pending during a night for 8 hours, you reversed it and lost right away.

I checked chats and agents behaviours, and can't find anything bad nor abnormal.

I'm sorry, but I fear your accounts under N1 license will remain closed, and there will be no solution for you in this case.

BR,

V.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Okie, I've read chat's.

Unfortunately, it's not very good to call anyone 'fraudsters', 'f*cking liars' etc etc. While I understand your frustration about loss, I can't get what's your problem. Your WD was pending during a night for 8 hours, you reversed it and lost right away.

I checked chats and agents behaviours, and can't find anything bad nor abnormal.

I'm sorry, but I fear your accounts under N1 license will remain closed, and there will be no solution for you in this case.

BR,

V.

It's fine. If that is the only thing that you read on chats..

The accounts can remain close. I won't even bother playing with any bonuses or new casino's anymore. I'll stay with only one group, they have all the providers I need anyway. Not playing at N1 interactive casino's is not a loss, I just hope that you will never partner up with a group I play at for obvious reasons, you never know in the casino world.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Thank you, and sorry for any troubles you had.

@maxd or @dunover can you guys please change thread title to something more 'moderate'.

Br,

V.

Why? It would appear from the material posted here that the OP is quite within his rights to use the terms 'messed around'.

The term 'messed around' is a very mild form of expression, the same one I would have used in previous issues I've had with online casinos over withdrawals and SoW etc.

I can't see a valid reason to alter the title.

If the OP confirms the situation is over for him, I can mark it as 'resolved' but that's up to him.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
To me it seems that they have only shown Humbert what they wanted to show. Furthermore, my other accounts are still open within N1 interactive group while they claim that they have closed all of my accounts permanently. You see I have deposited with almost all of your casino's, did I ever complain about losing? Because I have never made a successful withdrawal with you guys.

Now that I have had many problems here they just claim that I am upset about losing my money. Yes of course I am upset because I had no idea if my withdrawal would be processed, again I have already shown the screenshot where it claims that the bonus is still active. So the whole time I was frustrated because it wasn't clear at all. But that's besides the point, it's not like I'm asking for my money back. I didn't start this thread because of slow withdrawal or losing my money. Have you read my first post? I have already admitted that I eventually lost my cool.

My case is not resolved at all. I bet you want to change the title because the only hits from masonslots on Google is to this thread. I haven't been nice in the end, you have been worst from the beginning (your colleagues). The only difference is that I lost my cool and said some nasty stuff in the end like a butthurt little baby and I am sorry for that.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Hey mate!

Basically N1 partners brands operated by my team (there are 3 brands currently). N1, Lady hammer, Joo.

Br,

V.

The dispute is still ongoing, masonslots is not responding anymore. I keep getting promotions from other N1 interactive casino's while I have already explained the situation on masonslots.

I get messages from vip manager from slotwolf for exclusive bonuses and cashbacks. I have asked if it was ok to keep playing at slotwolf since masonslots has decided to ban me across the whole group to homerbert.

@homerbert,

What's the deal here? Are you going to do something about this? The only thing I get from any casino within the group

The thing is I use a different email for masonslots then I do for all other N1 interactive casino's. I have given both of my email's registered with this group is that there are no restrictions on my account.

Slotwolf told me they would look at my case since I have also explained everything there. Instead of getting a message with detailed explanation if I can resume playing there or not I get offered bonuses and cashbacks from vip managers without a single thing being said about my blockade on masonslots.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
@homerbert,

What's the deal here? Are you going to do something about this? The only thing I get from any casino within the group
uh...
with respect

re - Hey guys! Since this is not a brand which operated by my team, I need some extra time to find out what happened and give you more details.

Sorry for long waiting =/

BR,

V.


ergo, any help is a courtesy, not an obligation
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
uh...
with respect

re - Hey guys! Since this is not a brand which operated by my team, I need some extra time to find out what happened and give you more details.

Sorry for long waiting =/

BR,

V.


ergo, any help is a courtesy, not an obligation

So what I can't ask what the deal is? What is this.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
you can ask...
with tact

Maybe you should just not reply if you have nothing to say. If that is the case he shouldn't ask for the title of the thread to be changed. I am just asking what the deal is because I keep getting these offers while I have explained the situations many times. Also after all the "investigation" homerbert did he came to a simple conclusion about me losing my money and being upset about it while anybody having read my complaint from the start knows it is not about that. So forgive me for saying "what's the deal".
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Someone, who has no obligation to do so, has offered, where/when/if able to help.
As to replying (me) if you aren't open to member responses, take it to pm..because you know, public responses are, well...public

Homerbert doesnt NEED to address your complaint, but has offered, if able, to intervene.
If you arent getting the care you feel you deserve, reach out to him via pm, forum admin, or PAB (where applicable)

honey/vinegar and all that
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Someone, who has no obligation to do so, has offered, where/when/if able to help.
As to replying (me) if you aren't open to member responses, take it to pm..because you know, public responses are, well...public

Homerbert doesnt NEED to address your complaint, but has offered, if able, to intervene.
If you arent getting the care you feel you deserve, reach out to him via pm, forum admin, or PAB (where applicable)

honey/vinegar and all that
Again what is your problem? Are you a moderator here on this forum? Homerbert has not replied to a single private message of mine. Also my last message before today was last week Wednesday? Again what in God's name is your problem? Are you homerbert? Do you know about my private messages with him where he hasn't responded to a single message? You have no idea.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
He replied to you less than one week ago.
As to pms, I'm not privvy.
A week (less than) is not an oustanding amount of time - moreso, for someone whose job is not to address Qs outside his purview.

And again, you've avenues here in the forum beyond a rep not directly responsible.

A member need not be a mod to familarize themselves with procedures or posting rules and etiquette
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
He replied to you less than one week ago.
As to pms, I'm not privvy.
A week (less than) is not an oustanding amount of time - moreso, for someone whose job is not to address Qs outside his purview.

And again, you've avenues here in the forum beyond a rep not directly responsible.

A member need not be a mod to familarize themselves with procedures or posting rules and etiquette

I have no problems with any input from any member. Just don't speak for homerbert? It's not an outstanding amount of time? It is for me! I have had troubles with them for weeks now. And if you don't know about me sending homerbert private messages why did you ask me to stop posting here and send him a private message? I still don't get what your problem is.

He replied less than a week ago. He is online everyday and still doesn't comment on anything privately messaged. I have no other option than to make a post here. You are not anybody to give me a timeline for my posts in between, so keep those comments for yourself.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I have no problems with any input from any member. Just don't speak for homerbert? It's not an outstanding amount of time? It is for me! I have had troubles with them for weeks now. And if you don't know about me sending homerbert private messages why did you ask me to stop posting here and send him a private message? I still don't get what your problem is.
0 problems here :)
The point is, if you aren't getting the answers you feel you deserve- which you arent entitled to receive from a rep not responsible for the property at hand, considering ANY help forthcoming is a courtesy, then find the avenue that will address your concerns.

I don't speak for homerbert; hes quite capable, whilst managing the concersns hes resposible for AND those he's not when able..im speaking as a member, that maybe cut the only guy currently making an effort, some slack, because you arent THAT new; so chase the other avenues at your disposal
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Maybe you should just not reply if you have nothing to say....

Hi, sorry to elbow in here but you are not a moderator so kindly refrain from telling our forum members when or where they are welcome to post. That's not your place and it's not your business. If you don't like what someone posts then either ignore it or Report it like the rest of us.

Thank you for your immediate cooperation in this.

Also, feel free to avail yourself of the PAB service. You have in the past and obviously know the procedure.
FWIW we've had fairly good success getting N1 issues resolved relatively promptly, happy to do so for you as well.
 
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JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Hi, sorry to elbow in here but you are not a moderator so kindly refrain from telling our forum members when or where they are welcome to post. That's not your place and it's not your business. If you don't like what someone posts then either ignore it or Report it like the rest of us.

Thank you for your immediate cooperation in this.

Also, feel free to avail yourself of the PAB service. You have in the past and obviously know the procedure.
FWIW we've had fairly good success getting N1 issues resolved relatively promptly, happy to do so for you as well.

I'll give homer more time. All of this can be resolved relatively easy. Maybe another week. I wasn't aware that I could file a PAB when so many detailed are already discussed in public, i'll keep that in mind.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Hello @JohnSnow

Can you kindly send me your another email registered in N1 interactive and I will make sure that you will not get any promotions anymore, and all your accounts are closed.

I'm sorry for some slow replies guys, I'm at Sigma ATM (Malta), and can't reply fast.

BR,

V.

I still think that you misunderstand me mate. I already send you my email and I have done this again just now with explanation about my issue.

I still don't undrestand if I am blocked across the whole group or not. If it's possible to keep playing with my other registered email where I have accounts with most N1 interactive casino's. Let's resume this in pm. ;)
 
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