Masonslots, the one N1 interactive casino that is just messing around.

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Masonslots has now closed my account and told me that their security department has decided to close all of my accounts on online casino's with an MGA license. How can a group close my account with any MGA casino? Wtf..

Also my accounts on all sister casino's within N1 except masonslots is still open let alone other MGA casino's that have nothing to do with masonslots would close my account. This goes from something unbelieve to a nightmare lmao.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Masonslots has now closed my account and told me that their security department has decided to close all of my accounts on online casino's with an MGA license. How can a group close my account with any MGA casino? Wtf..

Also my accounts on all sister casino's within N1 except masonslots is still open let alone other MGA casino's that have nothing to do with masonslots would close my account. This goes from something unbelieve to a nightmare lmao.

They are smoking their f*king socks there - It's already a warning to other members here to steer clear - and they are only in beta phase :rolleyes:

They have no jurisdiction over other MGA licenced properties. I think you should donate them some uniform and let their security department patrol in Malta.

It would seem they may be excited they can close accounts and believe their powers extend to the MGA... and who knows? The UKGC?

Sorry dude - these guys are linked to the Freemasons. Soon you will receive a notification of your exclusion at your local B&M too...

In a nutshell, you're F$%^ed

Nate
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
I don't really care if they close all of my accounts at N1 interactive casino's. I just didn't want permanent self exclusion. I have never used those words. They can close my accounts if they want to. I just hope that if they all choose to self exclude me forever they never partner up with a group where I like to play at. In the heat of the moment I have said a lot of ugly things.. I couldn't handle the way everyone was playing around with me. I honestly thought in the beginning that they hijacked N1 interactive license or something because it just didn't really ad up, (I know that's not even possible).
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
I don't really care if they close all of my accounts at N1 interactive casino's. I just didn't want permanent self exclusion. I have never used those words. They can close my accounts if they want to. I just hope that if they all choose to self exclude me forever they never partner up with a group where I like to play at. In the heat of the moment I have said a lot of ugly things.. I couldn't handle the way everyone was playing around with me. I honestly thought in the beginning that they hijacked N1 interactive license or something because it just didn't really ad up, (I know that's not even possible).

I hear you mate.

I can get annoyed too.

This is a problem with most of the white label properties - they have people who hardly understand English manning the chats. A lot can get lost in translation.

Iv'e tried many of them and half of the time they can't comprehend what you are telling them. In General - They are NOT geared for the English market, or if they are, they are heavily short staffed.

I tried this Masonslots chat - 10 minutes gone and all the agent said was Hi - That took 7 minutes. And another 5 minutes gone - shes AWOL...

Nate
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Reply from masonslots,

Dear ****,

We would like to inform you that your account was closed per your request from all projects under the Maltese license. You are contacted us in chat with this request. Our security department has decided that you no longer have access to any accounts on sites licensed under the Malta license.

We are sorry that you had a bad impression of our casino. It all depends on luck, you never know when, you win, and when you lose. When registering, you took all the risks of losing and losing money.

If you have any additional questions or need help, please contact us. We are always ready to help you!

Sincerely,
MasonSlots Casino team-------------
---------------------------------------------------------------------


LMFAO. Seriously dear gamblers, from the start of this thread it was obvious that my problems with them was not about losing. Now they are saying that my bad impressions are from losing... Wtf is this, I mean seriously is this normal?

Also I have never asked for a permanent self exclusion but removal of my personal details in their database. After the agent even spoke about self exclusion on live chat, I corrected him and told him that I didn't want that but a removal of information.

For some of us gamblers this is for obvious reasons why these days we don't want a total permanent self exclusion with groups, I have no problems with just blocking my account, but I have a problem with the term "permanent exclusion". Like I said before, you never know these days.

You are self excluded in one group and the next day before you know it they have migrated with your favourite casino group, which would mean you can't play there anymore either. These guys think that my problem was because of losing.. did I start this thread because I was losing? Just to show how they avoid the real issue each and every single time.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Hey guys! Since this is not a brand which operated by my team, I need some extra time to find out what happened and give you more details.

Sorry for long waiting =/

BR,

V.

hi homerbet
where can we find a list of all the brands operated by your team.
thank you
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey guys!

@JohnSnow

from what I can see from the system - there is nothing strange with your account.

You've just cancelled your WD after 8 hours of being pending (it was night time).

I've requested chat history with you in order to see what happened exactly, but so far I can't see the problem.

Moreover, indeed the casino is in a soft launch at the moment, maybe that's why you had problems with CS.
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Okie, I've read chat's.

Unfortunately, it's not very good to call anyone 'fraudsters', 'f*cking liars' etc etc. While I understand your frustration about loss, I can't get what's your problem. Your WD was pending during a night for 8 hours, you reversed it and lost right away.

I checked chats and agents behaviours, and can't find anything bad nor abnormal.

I'm sorry, but I fear your accounts under N1 license will remain closed, and there will be no solution for you in this case.

BR,

V.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Okie, I've read chat's.

Unfortunately, it's not very good to call anyone 'fraudsters', 'f*cking liars' etc etc. While I understand your frustration about loss, I can't get what's your problem. Your WD was pending during a night for 8 hours, you reversed it and lost right away.

I checked chats and agents behaviours, and can't find anything bad nor abnormal.

I'm sorry, but I fear your accounts under N1 license will remain closed, and there will be no solution for you in this case.

BR,

V.

It's fine. If that is the only thing that you read on chats..

The accounts can remain close. I won't even bother playing with any bonuses or new casino's anymore. I'll stay with only one group, they have all the providers I need anyway. Not playing at N1 interactive casino's is not a loss, I just hope that you will never partner up with a group I play at for obvious reasons, you never know in the casino world.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Thank you, and sorry for any troubles you had.

@maxd or @dunover can you guys please change thread title to something more 'moderate'.

Br,

V.

Why? It would appear from the material posted here that the OP is quite within his rights to use the terms 'messed around'.

The term 'messed around' is a very mild form of expression, the same one I would have used in previous issues I've had with online casinos over withdrawals and SoW etc.

I can't see a valid reason to alter the title.

If the OP confirms the situation is over for him, I can mark it as 'resolved' but that's up to him.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
To me it seems that they have only shown Humbert what they wanted to show. Furthermore, my other accounts are still open within N1 interactive group while they claim that they have closed all of my accounts permanently. You see I have deposited with almost all of your casino's, did I ever complain about losing? Because I have never made a successful withdrawal with you guys.

Now that I have had many problems here they just claim that I am upset about losing my money. Yes of course I am upset because I had no idea if my withdrawal would be processed, again I have already shown the screenshot where it claims that the bonus is still active. So the whole time I was frustrated because it wasn't clear at all. But that's besides the point, it's not like I'm asking for my money back. I didn't start this thread because of slow withdrawal or losing my money. Have you read my first post? I have already admitted that I eventually lost my cool.

My case is not resolved at all. I bet you want to change the title because the only hits from masonslots on Google is to this thread. I haven't been nice in the end, you have been worst from the beginning (your colleagues). The only difference is that I lost my cool and said some nasty stuff in the end like a butthurt little baby and I am sorry for that.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Hey mate!

Basically N1 partners brands operated by my team (there are 3 brands currently). N1, Lady hammer, Joo.

Br,

V.

The dispute is still ongoing, masonslots is not responding anymore. I keep getting promotions from other N1 interactive casino's while I have already explained the situation on masonslots.

I get messages from vip manager from slotwolf for exclusive bonuses and cashbacks. I have asked if it was ok to keep playing at slotwolf since masonslots has decided to ban me across the whole group to homerbert.

@homerbert,

What's the deal here? Are you going to do something about this? The only thing I get from any casino within the group

The thing is I use a different email for masonslots then I do for all other N1 interactive casino's. I have given both of my email's registered with this group is that there are no restrictions on my account.

Slotwolf told me they would look at my case since I have also explained everything there. Instead of getting a message with detailed explanation if I can resume playing there or not I get offered bonuses and cashbacks from vip managers without a single thing being said about my blockade on masonslots.
 
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