Leovegas bonus wager

spiker1977

Experienced Member
Joined
Dec 1, 2017
Location
Finland
Hi

So i watch a streamer, he had a promotion called dingding where you get free spins on route 77 (leovegas).
I got the free spins but before i use them i clear all money in my account (pimped)

leovegas.jpg


Like you see i hit a nice win. After i start to play gemix, about 2h later i check my wagering its on 6% not moved anything.

So i log out and change browser if that helps, did not. Did go to live chat and ask what is happening?

After a while he says that i have many old bonuses in my account that need to be wagerd off before this bonus.

I tell that i always play to 0€ don't that remove the old bonus?

The answer is that no! they are still there i need to wager them.

He ask if he gona take the old bonuses wagering away?

ofc!

After 30 min chat and he fixes all the "old" bonuses my wagering goes from 6% to 7%.

Im so tilted right now that i go to rise of olympus and just play the money away.

when there is 0,17 cent left i go to pimped and clear all the money. so big 0!

And check my account if there is any bonus money or wagering left? No there is not.

So i go to valkyrie (same promotion) and play the free spins. I win about 7€.

Straight away i check my wagering, and suprice its on 7% even i have not touch the bonus money i just got.

So there is no way to "clear" old bonuses its just there!

For me its always been that if you got to 0 you clear the bonus, but not on
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.

IHere is part of the chat, its in finnish.

(03:17:15) Joel: Sulla on tuolla tosi monta vanhaa bonusta jotka odottaa kierrätystä kanssa
(03:17:21) Joel: Sen takia se ei luultavimmin nouse
(03:17:25) me(sucker): anteeksi mitä ?
(03:17:33) me(sucker): mä pelaan aina kaikki nollaan
(03:17:39) me(sucker): eikö ne sitten häivä sieltä ?
(03:18:17) Joel: Niissä on ne kierrätysvaatimukset
(03:18:32) me(sucker): jos pelaan 0 että ei ole mitään rahaa eneään tilillä
(03:18:40) me(sucker): jääkö sitten bonus jäljellä ??
(03:19:36) Joel: Jää käytännössä, sillä ne kierrätysvaatimukset jää voimaan
 

anddi32

Senior Member
Joined
Aug 21, 2018
Location
Finland
Alll I can say about your chat discussion in finnish is that chat guy is totally wrong. Ofc old bonuses should be removed when wagering requirements are met or your balance shows 0.00.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Noticed jono said he had wagering display problem there.
Then a week later during wagering a small win from free spins myself, it said had roughly £22 left to wager from a required £40. i know i wagered at least 30-35 quid from the initial £40 required Logged in and out and still saying the same, that i had still £22 to wager So I wagered another 5-6 quid or so, which in my mind is what should roughly be the remaining requirements, all play still on book of deadness, and the popup appeared saying "youve completed wagering" after doing £5 despite it saying i needed to do about £22.

Not saying its the same problem youre having, but the "left to wager" part, at least for me (and i beleive jono had this problem) is not always what it sais on the tin...
 

spiker1977

Experienced Member
Joined
Dec 1, 2017
Location
Finland
Alll I can say about your chat discussion in finnish is that chat guy is totally wrong. Ofc old bonuses should be removed when wagering requirements are met or your balance shows 0.00.
So i thougt too, but the chat took like 30 min, he was getting ride of my "old" bonuses. After i played the 2 free spins i see that my old wager come back even i did play to 0.
 

spiker1977

Experienced Member
Joined
Dec 1, 2017
Location
Finland
Noticed jono said he had wagering display problem there.
Then a week later during wagering a small win from free spins myself, it said had roughly £22 left to wager from a required £40. i know i wagered at least 30-35 quid from the initial £40 required Logged in and out and still saying the same, that i had still £22 to wager So I wagered another 5-6 quid or so, which in my mind is what should roughly be the remaining requirements, all play still on book of deadness, and the popup appeared saying "youve completed wagering" after doing £5 despite it saying i needed to do about £22.

Not saying its the same problem youre having, but the "left to wager" part, at least for me (and i beleive jono had this problem) is not always what it sais on the tin...
Ofc it can be that way, but why the hell is the live chat telling me that there are mulit bonuses in my account ? And when i clear the first bonus to 0 and get the win from 2 bonus, it jumps back to my 1 bonus wagering.
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Had same issue with it showing wrong info think it’s sonething they need to look at
 

spiker1977

Experienced Member
Joined
Dec 1, 2017
Location
Finland
So today i got free spins on leovegas. Did made a video to see if its the same that from 0 and no bonuses when i win on the free spins the old wager comes back.
And it did. Leovegas call them self best casino, but for me this is clearlly just ripping your customers.
We are soon at 2019 and the bonus system on leovegas is that it only show how much % you have wagered but nothing about how much it is in €.

 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
That would be great if all old WR:s since first deposit bonus and 20 after them what have been lost would still have wagering left once you deposit your own money, many would have quite a few quid to wager on their account....

I would email them, attach that chat conversation and even that video and explained it very very clearly step by step what happened, then it at least should be looked by a team leader, casino department or how ever they escalate issues what live chat is not able to handle right away. That is obviously not correct and person in live chat was not able to assist you.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
So today i got free spins on leovegas. Did made a video to see if its the same that from 0 and no bonuses when i win on the free spins the old wager comes back.
And it did. Leovegas call them self best casino, but for me this is clearlly just ripping your customers.
We are soon at 2019 and the bonus system on leovegas is that it only show how much % you have wagered but nothing about how much it is in €.

So you didn't have balance on your account and got freespins and play them and your winnings went to bonus balance and you had wagering left for them if i saw right, does these spins have WR in these as you only had bonus balance what you won with these and before that you play them your balance was 0€?

If they have WR then it makes little bit sense but still it seems not to be correct as you didn't wager any of your FS winnings and it showed 7% :confused:
 

spiker1977

Experienced Member
Joined
Dec 1, 2017
Location
Finland
So if you read the first post. If i get a bonus on leovegas and i play it to 0.00 it dont clear/vanish it still there.
When i start today i have 0 cash in my account and no bonus! like you see in the video.
After i do the free spins i win some money but the wagering take a old bonus from past and put it back on wagering!
Ofc there will be wagering on the new bonus but damn if a old bonus i need to clear and like the live chat sayd, i got multible old bonuses to clear before this new one!
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Yes, i got it, just tried to figure out what could have happened and clearly is not matching anyhow like i wrote, so my recommendation still is email them and attach that video and ask them to make a math and get things correct aka clear these old bonuses which you have played already as that video clearly shows that it's not correct and as you stated it's bit weird that you can't see even Euro amount there but only 7% from some old bonus that you don't even can see how much that incorrect wagering would be.

I didn't disagree with you anywhere, were just wondering same thing than you and that it can't anyhow be correct.
 

spiker1977

Experienced Member
Joined
Dec 1, 2017
Location
Finland
So i got this answer.
That everytime before i play any free spins or take a bonus i should go to live chat and ask them to remove all my old bonuses!
So if there is no live chat? are you screwd then?

So i went and to live chat and ask them to remove all my old bonuses and what happend?

leov11.jpg

It whent from 7% to 5% no clue how much i need to wager or anything ;)
Whatever, its late 2018 and one of the biggest online casino we still have a quessing game on wager :thumbsup:
 

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