Beware DAMA N.V now demanding wager of the bonus, cash and prior deposits

[bamberfishcake]

 

[billion]

I'm done with any DAMA NV casinos, N1 Interactive or N1 Partners Group casino's.

I was a verified customer at both N1(Malta) and N1bet(Curacao).

I got lucky at the N1 casino and when I made a withdraw they disabled both my accounts at the exact same time and wouldn't give a reason. Just said management's decision and it's final. Was I Just too lucky???
I did like their casino's games, layout and tournaments and ready customer service. Also, they did pay out my balance so that's a plus on them.

Now I'm casinoless and right in the middle of winter, just when I'm a hermit.

I'm goin' searchin' gonna find, ....

The Coasters - Searchin' - 1957 >>

PS I looked in rules and didn't see anything about posting links. But them I'm kinda half blind
If it not's not allowed, sorry.

 

[KasinoKing]

"Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise, the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino."

What I find more than a little bit confusing about this case, is that surely 99.9% of the time the player WOULD wager their deposit x3 before busting out...
I mean, you would have to be CRAZY UNLUCKY to blow all your cash that quickly.

So it's sounds to me, like the casino was asking lockinglove to wager those lost deposits AGAIN, after they had already previously met the wagering requirement.
@lockinlove Is that what they were doing?

KK

 

[maxd]

Yes, KK, I think that's the crux of this. Were they saying:

• "any given bonus deposit needs to be wagered 3x"?
• OR, "we are now asking you to again wager 3x all of your previous deposits"?

The answer to that will determine where we go from here on this.

- Max

 

[maxd]

Ok, I think we can close the book on this "wager 3x previous deposits" thing. The word I have from Dama/Softswiss is that in this case there was an operator error which resulted in the wagering request.

I get that some (many?) of you will see darker motives behind this and I totally understand that. BUT, Dama/Softswiss saw to it that the situation was corrected as soon as I reported it via the OP's PAB so please take that into consideration if you're firing up the blowtorches to have a go at the casino/Dama/Softswiss/whatever.

The lesson here is that this absolutely should not have happened: the powers that be agree that when the wagering on a given deposit is complete (per applicable Terms) then it is complete and very much SHOULD NOT be part of any future wagering requirements. Any cases similar to the OP's should be reported ASAP as they are either operator error or a misapplication of the Terms. Needless to say we'd be happy to help any players that need assistance with this through our PAB process.

Finally, I invite anyone that is having issues with a Dama property to report that to us through the PAB process at their earliest convenience. The Dama/Softswiss people that I am in contact with are among the very best in the business in that they take player issues seriously and get them sorted as quickly as anyone could reasonably ask of them. I rate them very highly and I speak from years of experience on this. Please feel free to make use of this opportunity if you think it could help you.

- Max

 

[lockinlove]

What I find more than a little bit confusing about this case, is that surely 99.9% of the time the player WOULD wager their deposit x3 before busting out...
I mean, you would have to be CRAZY UNLUCKY to blow all your cash that quickly.

So it's sounds to me, like the casino was asking lockinglove to wager those lost deposits AGAIN, after they had already previously met the wagering requirement.
@lockinlove Is that what they were doing?

KK

Hey,

So this is exactly what happened. I was given a 150% bonus with 25x wager. I deposited $200 and got a $300 bonus. So wager was $7500.

I completed that wager and cashed out $1680. It was declined and told me I needed to wager my deposit 3x. So I went to support as I figured it was an agent who messed up and I said "the 3x wager is only for direct cash deposits that dama uses to deter money laundering".
She went and spoke to management and told me sorry I need to wager another $2100. I said how is that possible? I shouldnt have to wager anything but just for conversation sake $200 x 3 is $600.

She informed me that I need to wager 3x on the deposit plus all prior deposits that I lost over the years where I did not complete the 3x wager.

There have been times where ive won big elsewhere and just felt like doing some YOLO stuff and would deposit $200 and do $2 bets or $5 bets and lose it quickly. So I didnt make the 3x wager.

I told this agent, that when the deposit is lost and account zeroed out, a fresh new deposit should not have prior wagering attached. We went back and forth as she was speaking to management and I was told it was a final decision.

I went to the VIP guys who gave me the bonus, Tristan and Craig. Both of them have been in the industry for a very long time so I felt confident they would agree it was a mistake. Both were very standoffish and made it very clear "You must wager old deposits too".

I copy and pasted the casino terms, I showed them the email I was given and that nowhere does it state I need to do what they were claiming. They remained adamant.

Here is my issue. This happened to me in a different casino the prior week but the wager was small so I didnt really care (I closed the casino after I cashed out). I then told a friend of mine about it and she told me that a couple of Dama NV casinos did that to her too. So how could this be a mistake when it was 3-4 different casinos doing it?

Also, what if I didnt know about casinomeister? I 100% would have been forced to make all that wager and risk losing a bunch of it the balance to the rtp. They made if very clear "you will not be paid until you make the $2100 additional wager. This is final"

Will I play at Dama still? Yes. Why? Because of casinomeister. This is the only reason. I know if they mess with me, I have a way to get it sorted so I do feel confident.

I wont light a torch against Dama because it was sorted super mega fast once they were told about it...but once again, what if I or others didnt know about Casinomeister? There is probably players who are being forced to do this elsewhere which is not cool.

I am happy with the result but in the same sense super annoyed. I most likely wont play at this specific casino again because of the bad taste left after how they treated me. Again, I showed them their own terms so they knew these terms were being made up and they still went ahead and tried to force me to wager $2100. Not cool.

 

[lockinlove]

Ok, I think we can close the book on this "wager 3x previous deposits" thing. The word I have from Dama/Softswiss is that in this case there was an operator error which resulted in the wagering request.

I get that some (many?) of you will see darker motives behind this and I totally understand that. BUT, Dama/Softswiss saw to it that the situation was corrected as soon as I reported it via the OP's PAB so please take that into consideration if you're firing up the blowtorches to have a go at the casino/Dama/Softswiss/whatever.

The lesson here is that this absolutely should not have happened: the powers that be agree that when the wagering on a given deposit is complete (per applicable Terms) then it is complete and very much SHOULD NOT be part of any future wagering requirements. Any cases similar to the OP's should be reported ASAP as they are either operator error or a misapplication of the Terms. Needless to say we'd be happy to help any players that need assistance with this through our PAB process.

Finally, I invite anyone that is having issues with a Dama property to report that to us through the PAB process at their earliest convenience. The Dama/Softswiss people that I am in contact with are among the very best in the business in that they take player issues seriously and get them sorted as quickly as anyone could reasonably ask of them. I rate them very highly and I speak from years of experience on this. Please feel free to make use of this opportunity if you think it could help you.

- Max

Thanks again Max. Truly appreciate it very much

 

[pekka55]

Jesus, what a mess. Glad it got sorted out in the end though. Some people just shouldn't run a casino or any business for that matter.

 

[lockinlove]

I highly suggest people go to live chat before depositing on Dama NV/hollycorn NV casinos moving forward. SoftSwiss

Two questions you need to ask them.

Do they accept your country

Do you make me wager the welcome bonus and then after lost deposits and 3x cash.

I have now encountered a 3rd casino that tried to pull this stunt with me. Not only did they try and force me to wager losts deposits and 3x after I wagered the bonus 40x....they tried to not pay me and told me that they dont accept my country/province even though it was nowhere in their terms and their payments methods were full of Canadian only processors.

I had to file another PAB and thankfully Maxs contact with SoftSwiss was helpful and had me paid.

This casinos name is 7onfire

 

[SCATT3R]

Ontario is there in the list of restricted regions but perhaps they've just added it.

This 3x thing on past lost deposits again.. it's yet another casino misinterpreting their own rules.

Which are very clear:


Any lost deposit erases the wagering requirement. Simple as that.

Im playing there now, actually, decent site otherwise, with a good welcome package and lots of providers on 96-97%. Hopefully won't run into any issues further down the road if it were to be a successful endeavour, but if so it's extremely reassuring to know that one could always PAB it

 

[lockinlove]

Ontario is there in the list of restricted regions but perhaps they've just added it.

This 3x thing on past lost deposits again.. it's yet another casino misinterpreting their own rules.

Which are very clear:
View attachment 194317

Any lost deposit erases the wagering requirement. Simple as that.

Im playing there now, actually, decent site otherwise, with a good welcome package and lots of providers on 96-97%. Hopefully won't run into any issues further down the road if it were to be a successful endeavour, but if so it's extremely reassuring to know that one could always PAB it

Yeah they added it after I won. I took a screenshot of the terms and sent it to Max in case they tried this.

Id be careful playing there. They tried numerous ways to not pay me. First told me they arent paying me my country is restricted. I told them its not in the terms anywhere and I read them. They said too bad final decision. I told them Id file a complaint and they would get in trouble.

They were very clear they werent paying me. And told me every time it was final decision, I would get nothing and my account would be closed shortly.

Which is when I started to say I would file a complaint and showed them their own terms etc.

Then a few days later they told me they would refund the deposits. (two in total)

Then I told them it is non negotiable. I am to be paid the entire amount or I would proceed against them.

They then messed with my documents I sent in and took 5 days to approve them. Then they demanded a selfie holding ID.

Finally, I had enough and just filed a PAB with Max. They sent me an apology letter and paid me after SoftSwiss was not too happy with their behavior.

If you play there after all this, I suggest very highly you make sure you follow every single rule and make sure all documents are in place, clear and perfect. They look for any and all ways to not pay. I would read the terms every day you deposit in full as they will change them around.

Not worth it imo but your choice.

 

[SCATT3R]

Thanks for sharing your experience, glad it worked out in the end.

I'll take my chances, after all they are "the best and honest online casino"

 

[hhhelllo]

You guys seems to like headaches to play there still.

Hollycorn NV casinos are different than the average Dama NV joint.

They are more generous with bonuses, offers, promos. They will grant you any offer in a flash without any hassle. Very friendly with new depositors. Until you cahsout.

Then support can do shit. They will use every minute possible to stall any minimum withdrawal. Then when time limit is reached, you will learn why they didn't process the payment even if you asked many times while "waiting". Stupid verification request with selfie while holding your mother's wedding ring with left hand while showing elbow and your third child's first drawing while in kindergarten with the other hand. At one moment your brain will realize ... Wtf am I doing ffs?!
Once done, if you didn't break any rules or if they don't have a new brain aneurysm cause by their hate of paying their players, they will pay. Probably.

Dama NV never does that. The worst that can happen if you verify, deposit, play and cahsout is to get bonus banned after you got paid if the manager that paid you thinks you are too lucky to deserve any bonuses. That's it.

Spinfever and Rooli (both new casinos related to deeplogic affs) 8/10
Never stalled one single payment

Run4win (Asian aff team) nice deposit offers but they bonus banned me even if I wasn't in profit after couple months of weekly 100% deposit offers

Getslots (chilli partners)
If you are willing to deposit 50 to 100 Euros per deposit, best free spins offer by far with low wager with no max cashout
Example. Deposit 100 To get 50 spins worth 2 euros each on BGaming slot with 20x wager, no max win. No max cashout
24 hours pending withdrawal most of the time unless you know someone if you didn't win too much
They let me cash out 350 euros once from a 10 free spins offer with 50 euros max cahsout rule. I asked, they said sure why not. I wasn't even a regular at this time. Far from that.

Crocoslots (the only hollycorn NV I would recommend)
They bonus banned me without being honest. They lied to me on many occasions. Incompetents
But I went on a 3 weeks heater there and won around 12k with a couple 50 USD deposits. They paid.

Every other hollycorn NV casinos...LOL
777onfire is clearly owned/managed by the best. Why do you think they create a new affiliate program for the Launch that is not linked to any other team

Looking at who is in charge to promote a casino often tells you a lot. Especially if you can't find any info anywhere.

Please don't play there.

 

[justdoit]

You guys seems to like headaches to play there still.

Hollycorn NV casinos are different than the average Dama NV joint.

They are more generous with bonuses, offers, promos. They will grant you any offer in a flash without any hassle. Very friendly with new depositors. Until you cahsout.

Then support can do shit. They will use every minute possible to stall any minimum withdrawal. Then when time limit is reached, you will learn why they didn't process the payment even if you asked many times while "waiting". Stupid verification request with selfie while holding your mother's wedding ring with left hand while showing elbow and your third child's first drawing while in kindergarten with the other hand. At one moment your brain will realize ... Wtf am I doing ffs?!
Once done, if you didn't break any rules or if they don't have a new brain aneurysm cause by their hate of paying their players, they will pay. Probably.

Dama NV never does that. The worst that can happen if you verify, deposit, play and cahsout is to get bonus banned after you got paid if the manager that paid you thinks you are too lucky to deserve any bonuses. That's it.

Spinfever and Rooli (both new casinos related to deeplogic affs) 8/10
Never stalled one single payment

Run4win (Asian aff team) nice deposit offers but they bonus banned me even if I wasn't in profit after couple months of weekly 100% deposit offers

Getslots (chilli partners)
If you are willing to deposit 50 to 100 Euros per deposit, best free spins offer by far with low wager with no max cashout
Example. Deposit 100 To get 50 spins worth 2 euros each on BGaming slot with 20x wager, no max win. No max cashout
24 hours pending withdrawal most of the time unless you know someone if you didn't win too much
They let me cash out 350 euros once from a 10 free spins offer with 50 euros max cahsout rule. I asked, they said sure why not. I wasn't even a regular at this time. Far from that.

Crocoslots (the only hollycorn NV I would recommend)
They bonus banned me without being honest. They lied to me on many occasions. Incompetents
But I went on a 3 weeks heater there and won around 12k with a couple 50 USD deposits. They paid.

Every other hollycorn NV casinos...LOL
777onfire is clearly owned/managed by the best. Why do you think they create a new affiliate program for the Launch that is not linked to any other team

Looking at who is in charge to promote a casino often tells you a lot. Especially if you can't find any info anywhere.

Please don't play there.

many casino ask to wager your own money, 2 casinos i play they dont ask to wager your own money BC game and Gamdon casino, even best rated casino in this forum Winz casino will ask you to wager 1x of your deposit

 

[SCATT3R]

You guys seems to like headaches to play there still.

Hollycorn NV casinos are different than the average Dama NV joint.

They are more generous with bonuses, offers, promos. They will grant you any offer in a flash without any hassle. Very friendly with new depositors. Until you cahsout.

Then support can do shit. They will use every minute possible to stall any minimum withdrawal. Then when time limit is reached, you will learn why they didn't process the payment even if you asked many times while "waiting". Stupid verification request with selfie while holding your mother's wedding ring with left hand while showing elbow and your third child's first drawing while in kindergarten with the other hand. At one moment your brain will realize ... Wtf am I doing ffs?!
Once done, if you didn't break any rules or if they don't have a new brain aneurysm cause by their hate of paying their players, they will pay. Probably.

Dama NV never does that. The worst that can happen if you verify, deposit, play and cahsout is to get bonus banned after you got paid if the manager that paid you thinks you are too lucky to deserve any bonuses. That's it.

Spinfever and Rooli (both new casinos related to deeplogic affs) 8/10
Never stalled one single payment

Run4win (Asian aff team) nice deposit offers but they bonus banned me even if I wasn't in profit after couple months of weekly 100% deposit offers

Getslots (chilli partners)
If you are willing to deposit 50 to 100 Euros per deposit, best free spins offer by far with low wager with no max cashout
Example. Deposit 100 To get 50 spins worth 2 euros each on BGaming slot with 20x wager, no max win. No max cashout
24 hours pending withdrawal most of the time unless you know someone if you didn't win too much
They let me cash out 350 euros once from a 10 free spins offer with 50 euros max cahsout rule. I asked, they said sure why not. I wasn't even a regular at this time. Far from that.

Crocoslots (the only hollycorn NV I would recommend)
They bonus banned me without being honest. They lied to me on many occasions. Incompetents
But I went on a 3 weeks heater there and won around 12k with a couple 50 USD deposits. They paid.

Every other hollycorn NV casinos...LOL
777onfire is clearly owned/managed by the best. Why do you think they create a new affiliate program for the Launch that is not linked to any other team

Looking at who is in charge to promote a casino often tells you a lot. Especially if you can't find any info anywhere.

Please don't play there.

Thanks for an interesting read

I'm a frequent flyer with Dama/Hollycorn/Softswiss too and thought I'd list some of the casinos I've played at (must have about 50 accounts with them) and how I've found them to be.

I'm not a high roller so I wouldn't know how it is to have huge withdrawals pending but I've successfully had amounts of up to 5,000€ - significant by any standards - near instantly processed, no questions asked.

In my experience, verification has always been smooth and done in a timely manner, and it's felt like both parties have wanted to get it over with as quickly as possible. I've found that when they need to take additional steps, or won't approve what you've initially uploaded, a quick explanation in chat or by email has sorted it. Except for the occasional rotten apples, like, say, Casinonic, hassle free KYC must be the groups' trademark, and they strive to live up to it too.

There is no lack of bonus offers, even after you've exhausted the welcome package, typically on the first 3-4 deposits - and the terms are generally fair & clear. As long as you take your time to finely read them beforehand, there should be no issues later on. One typical surprise the unsuspecting player will get, is the max cashout attached to bonuses which the majority of these casinos operate with. Beware this. And be sure the victims of this will moan about it and fill forums and such with negative reviews. You can hardly fault a casino for the players not familiarizing themselves with the terms, though.

I'm over a thousand deposits deep, and only once have I been bonus banned - by ABO (Hollycorn) - and this ban only applied to that specific casino. It was triggered by an extremely lucky run lasting a full month last summer. I keep getting bonuses, even from those select few where I am in profit over time, and even where I've taken like five 50%+bonuses in a row. I suspect they've (rightly) profiled me as someone who just likes to play slots and is mainly looking to get some additional playtime rather than posing any hit and run-threat, which obviously no casino would be too happy about.

Now, to try and rank them from personal experience (those I can think of right now, anyway):

These casinos are simply perfect:

King Billy, BitStarz

These are excellent:

Cobra/Jackpoty/Winawin - All ran by the same people, I presume. Payouts are done Mon-Fri around noon. Top RTP versions on most providers.
ABO Casino - Except for the bonus ban, I am delighted with them. The only ones I've encountered who demanded a selfie rightaway, but as I'm rather photogenic I was happy to indulge. Payouts handled within 24 hours.
MBit - I only wish they would accept fiat currency as well.

These might well be excellent but I couldn't really say yet:

Rocketplay - Top RTP mostly and a decent, if basic, sportsbook as well. Somewhat unclear bonus terms. Seem to create unnescessary hurdles when it comes to withdrawing.
Winz - Just can't win there but surely their stellar reputation is well earned?
Betchain - Only played there briefly. Top RTP mostly. Quick cashout. Site feels dated.
BetBeast - Top RTP mostly.

These are real solid but doesn't come through on RTP:

BitKingz/Crocoslots - I think these are the same guys. Reliable and quick.

These are unproven but are the most recent ones to have attracted me with mostly 96%-97% and appealing welcome packages:

BigWin, 777on Fire - Fully verified with both the same day as initiating the process, succesfully withdrawn from the former.

These are inviting but fail on RTP or had something else off putting which I can't even remember what was:

Fight Club, Clubhouse, Slot Vibe, GetSlots, Kas, Level Up/Lucky Elf (some NLC on 92% !), Oshi, WantedWin, LuckyWins!, Rooster Bet, Rebellion, Lucky Hunter

These fail on RTP and are spam machines, even with emails unticked:

Run4Win, Playfina, SpinFever, Axe

These can crash and burn for all I care:

Casinonic - Not interested in paying me whatsoever.
KatsuBet - Misleading promos, spam machines untill called out in public, sub-optimal RTP, additional fees on card deposits (!)
Yoju - RTPs displayed as top versions when I signed up and inspected them (not demo mode) but once I had deposited dropped to 94% all over.

Ok, that's all for now, even if I could name dozens more. If anyone is thinking of signing up with Dama etc, just ask and I'll be happy to share any experience, or inspect their RTPs

 

[Pinkichicky]

I had a good laugh at the verification exaggerations lol, but close enough!

Casinonic are rude af. I played there a few times, had a few hassle free withdrawals (just the normal verification blah) but they broke a rule, I pointed it out n told them to delete my account if that's how they excercise their rules- n next minute my account went poof! Lol.

I never hear Parimatch mentioned much in these forums. I have had no problem with them n am a regular player there n have got a few people onto them that also haven't had any probs.

I'm still looking for that pay ID casino that has a good rep n allows Australian players so if anyone has any recommendations please throw them my way