Your Input Please Mecca bingo refusing to listen to me or help me!

[ESCJAMIE]

Hey guys Is there a rep on here for mecca?

There was a promo ONLINE which stated visit your club 4 or more times this month to get £20

The club has no idea of this promo when i asked them today as its an online offer they told me to talk to them online so I did and it was pointless

meccabingo.com/perks



Terry (03/10/2023, 19:29:43): Hi, you’re speaking to Terry. I’m just going to take a quick look through your chat so far to see how I can best help.
Terry (03/10/2023, 19:30:10): Hello Jamie, how may I help you today?
jamie (03/10/2023, 19:30:29): Hi I went to your club 8 times in space of a month in September but never got the £20 reward for doing so the mecca perks vist 4 times or more promo

I swiped in 3 times in main entrance and 5 times in the high street entrance on different days.
Brierly hill was the club. You can Speake to there manager who knows me as im a regulator in there to confirm i attended I went in today and found out the highstret side entrance when you swipe it when no one is there it does not work
jamie (03/10/2023, 19:31:06): this maybe the reason i didn't get the offer
Terry (03/10/2023, 19:31:10): I am sorry to hear that Jamie. Unfortunately, I can only assist with online accounts. I would request that you please contact the club in question for assistance on your query. I sincerely apologize for the inconvenience.
jamie (03/10/2023, 19:31:28): it is
jamie (03/10/2023, 19:31:33): an online account issue
jamie (03/10/2023, 19:31:38): it was an online promotion
jamie (03/10/2023, 19:31:48): meccabingo.com/perks
Terry (03/10/2023, 19:33:02): Yes, but the voucher is provided by the clubs, we do not have visibility on the promotion, only the clubs can issue this promotion.
jamie (03/10/2023, 19:33:31): No its not
jamie (03/10/2023, 19:33:38): you give out the reward
jamie (03/10/2023, 19:33:39): online
jamie (03/10/2023, 19:33:40): GET: A £10 online Bingo Bonus, a £5 online Slots Bonus, and a £5 in-club Slots Bonus
jamie (03/10/2023, 19:33:49): We’ll then pop you an email with your reward, so make sure that your contact preferences are updated.
Terry (03/10/2023, 19:34:35): No Jamie, we do not give out that reward, only the club issue this since they keep a record of how many times a member visits the clubs. I can only assist with online accounts, we do not have visibility on your visits.
Terry (03/10/2023, 19:34:41): Please contact the club in question for assistance.
Terry (03/10/2023, 19:34:48): I sincerely apologize for the inconvenience. .
jamie (03/10/2023, 19:35:41): you did the same promo in august
jamie (03/10/2023, 19:35:47): We’ll then pop you an email with your reward, so make sure that your contact preferences are updated.
jamie (03/10/2023, 19:36:03): its not an in club offer
jamie (03/10/2023, 19:36:09): its an online offer on my account
jamie (03/10/2023, 19:36:17): the club has no idea of the promo they said
jamie (03/10/2023, 19:36:32): can i talk to your supervisor please about this#
Terry (03/10/2023, 19:36:55): I understand Jamie but this is not a promotion, this is handled by the clubs.
Terry (03/10/2023, 19:37:21): Even a supervisor at Customer Service will advise you that we assist only with online accounts and this promotions is provided by the clubs.
jamie (03/10/2023, 19:37:21): The club have no idea about the promtion
jamie (03/10/2023, 19:37:31): they said its an online promotion
jamie (03/10/2023, 19:37:35): i needed to talk to you
Terry (03/10/2023, 19:37:35): Although I understand this situation is frustrating, unfortunately, there is nothing further we can do. I’m very sorry for the inconvenience and I hope you understand our position here.

As there is nothing else I can help you with, I must end this live chat. However, should you have any further queries, please get in touch with us again.


This was when they just closed the chat after i waited 1 hour instead of passing me on to someone else.

going around in circles I know its only £20 but its annoying.

 

[Jono777]

Never done it personally but heard of something similar in the past where the land based club gives a scratch card type handout with codes on when you meet the promotion criteria which you then use online when your return home in the bonus code section of your online account.

This sounds very similar, if they know you as a regular face to face, I would defo look more in to this when you next visit the club in person.

 

[ESCJAMIE]

Never done it personally but heard of something similar in the past where the land based club gives a scratch card type handout with codes on when you meet the promotion criteria which you then use online when your return home in the bonus code section of your online account.

This sounds very similar, if they know you as a regular face to face, I would defo look more in to this when you next visit the club in person.

Hey Jono!

They did the exact same offer in august, You get an email saying your online account has been credited with £10 bingo bonus £5 slots and here is QR code to take in to club.

But I spoke to the manager who said he had no idea of this offer as it was an online promotion.

But trying to explain to live help they just DC me saying Theres no more they can do?

 

[Jono777]

I gave up live "help" some good years back, one of the most frustrating things in existence.

Maybe ask next time your visit the land based club or give their helpline a call on the phone, tomorrow when the staff may have changed shift and you may fluke someone who knows what you're talking about.

Good Luck, appreciate just how frustrating these things can get.