Twin.com withdrawal experience

Julesoo

Newbie member
Joined
Sep 10, 2020
Location
Ireland
Hey All,

Thought I’d ask around here re my Twin online casino withdrawal experience in that getting my withdrawal processed with them is proving difficult.

Deposited €50 with them on 24/03, no bonus…played it to 700 odd then down to 243 at which time I made a withdrawal.

Received an email from them confirming my deposit on 24/03, but no email confirming my withdrawal request made on 25/03. I should note that my account had already been verified with them a couple years back.

By Monday evening the withdrawal was still pending and no email of any description re verification and/or withdrawal received. I logged into their chat to see what the hold up was.

Couple minutes after the chat I received an email asking me to verify, again. The fact that I was verified already appeared to have fallen on deaf ears.

No matter, sent in my docs, again, Monday evening. The same docs I sent in the first time I was verified with them. 3 days passed and my docs and withdrawal were still pending approval, logged into chat to ask if there was a problem…few minutes later I receive an email rejecting my prof of address and card details, apparently I had covered up the wrong digits and the prof of the address they state was of poor quality.

All docs were photographed using the same iPhone 12 and all the same quality, all taken moments apart and most definitely legible and of good quality. They approved one photo and rejected the 3 others as above. I’ve used the same photos & docs to verify with a number of reputable online casinos and no issues, ever.

Sent everything again on Tuesday 28/03 and sent an email to them requesting a timeframe to receive my withdrawal.

Today, 31/03…withdrawal remains pending, docs submitted on Tuesday still pending approval. No response to my last email sent on Wednesday re timeframe.

I understand they are well reviewed here in casinomeister, allegedly trustworthy and with excellent customer service rating. My experience with them to date would beg to differ.

Of course every time I look to see if my withdrawal has been processed I get a pop up asking me if I wish to cancel it. I get the impression that they are drawing out the withdrawal experience in an effort to get me to cancel it and so play again with my winnings, in the hope that I lose it all. I’m compulsive, but not compulsive enough to allow any platform to achieve this end. I don’t reverse withdrawals, ever.

I get the impression that if I did cancel my withdrawal and subsequently win a decent amount, that I’d likely never see my winnings or initial deposit again.

A tad bit predatory but I won’t be canceling the withdrawal.

Is this normal carry on? Are twin.com short of money, or staff? I play a lot, sometimes a little, sometimes a lot, over a number of different platforms and have had some very good luck, but never had any issues with my verification or withdrawal, or with the quality of the docs I submit to other reputable platforms as recommended here. All have always been approved promptly with the funds following very quickly afterwards.

No so with twin.com.

I messaged their rep here a few days ago but have heard nothing back since.

Any feedback would be most welcome

The Official Casinomeister review for Twin Casino can be found here.
 
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Don't get ripped off by shady casinos - check out the Accredited section before playing
They are rebranded now, no more Twin, they are oddsring casino.
That’s why I’m here. To ask for help. I only registered because I have seen the review.

Let’s see the next steps, the process is slowly progressing. Awful withdrawal and kyc experience
 
Don't get ripped off by shady casinos - check out the Accredited section before playing
That’s why I’m here. To ask for help. I only registered because I have seen the review.

Let’s see the next steps, the process is slowly progressing. Awful withdrawal and kyc experience
I had very similar situation. The KYC took 8 days and after that the money was in my bank in 2 minutes.

Not to mention that my account was already verified 2 years ago, they decided to ask documents again and they treated me as a newbie.
 
I had a very similar situation. The KYC took 8 days and after that the money was in my bank in 2 minutes.

Not to mention that my account was already verified 2 years ago, they decided to ask documents again and they treated me as a newbie.
Thanks for your feedback. They do whatever they can to delay the process

For me, they are hoping we revert the withdrawal and lose it.
 
Thanks for your feedback. They do whatever they can to delay the process

For me, they are hoping we revert the withdrawal and lose it.
It used to be my 2nd favourite casino but I also had the issues. Had already verified but had to verified again and and agsin but that was fine, I really liked the casino but now since it rebranded to Oddsring, I cant even deposit. Most of the time, just keeps rejecting my cards. Need another favourite cadino. Suggestions anyone?😆
 
Don't play there anymore after you get your money. I hate online casinos that play this shit.
Yep sounds to me they are starting to play the same games as 98% of every other casino do.... It just beat me how you can deposit more and more and more and more and they take your money no questions, but as soon as you have a withdrawal this crap starts, it's a discrace.
They're probably going broke
 
Since they changed brand names they have gone down hill big time, comming on 2 weeks now I've been waiting for a update of why my funds disappeared mid game play. I've now dubbed them useless 😒 ready to cut my losses now ✂️
 
Don't get ripped off by shady casinos - check out the Accredited section before playing
Yep sounds to me they are starting to play the same games as 98% of every other casino do.... It just beat me how you can deposit more and more and more and more and they take your money no questions, but as soon as you have a withdrawal this crap starts, it's a discrace.
They're probably going broke
Why else would they change name, I
reckon they probably scrapping the bottom of the barrel to pay out players
 
Don't get ripped off by shady casinos - check out the Accredited section before playing

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