I do sympathise with you Nikos and I know it won't help how you are currently feeling about yourself, but I can completely empathise with your situation.
Several years ago when living in Gibraltar and working for Ladbrokes, being surrounded in and outside work by people living the industry. I found myself in a situation you are now experiencing.
I opened a William Hills Sportsbook and Casino account and over a period of several months managed to lose nearly 10,000. I had to take out a loan over 5 years to pay that back. It nearly ruined my relationship, my career, in short everything.
Luckily and thankfully my then girlfriend who is now my wife, was extremely supportive. She helped me take control back and beat the addiction I had. I got Hills to lock down my accounts and I gave K access to my internet banking account, she also had sole access to our post box. Whereby I couldn't hide any gambling activity from her.
This is a very important step to take if you really do want to beat this addicition you have.
There is no point lamenting over the additional 2,000 euros you have lost. You yourself have stated in this thread that you received no confirmation from the Palace Group that your account was locked down. Additionally as an eCogra certified casino, Ruby Fortune would have also had to
offer you the chance to self exclude yourself for a minimum period of 6 months from all eCogra certified casinos.
Perhaps there is an issue with Ruby Fortune on not acting quickly enough to your request. However as an adult, you also have to take responsibility for your actions. These are two seperate issues.
What is done is done. You can't and will be very unlikely to get your losses back. But there is help out there for you, should you want to receive it.
With regards the timescale as to how long a casino should take to lock your account, should you admit to a gambling problem or request for self exclusion. I believe it should be no more than a couple of hours maximum. Let alone 24 or 48 hours.
Just the other week after a bad run on Thunderstruck now as far as I am concerned forever known as Thundersucks
, I requested
32red lock my account for 6 months. I contacted PatH and within the hour, my account was locked down. Is it any wonder 32Red always win the CM Best Casino award.
In short, I really hope you take the help that is available for you Nikos. Below are some links to useful information that will help you.
In the meantime, has your account now been locked down? If not perhaps ask Bryan or Max to give the Ruby Fortune / Palace Group rep a nudge to do the right thing.