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32red/roxy palace self exclusion

Discussion in 'Introduce yourself! (New Members)' started by Wanttobeforgotten, May 31, 2018.

    May 31, 2018
  1. Wanttobeforgotten

    Wanttobeforgotten Registered

    Location:
    Hayes
    Good Afternoon,
    I would really like to raise awareness with the process for self exclusion with 32red/Roxy Palace
    I have gambling issues and on Christmas Day I finally found the strength the self exclude myself from all my accounts.
    I emailed 32red Casino and asked them to self exclude me for 12 months due to gambling issues and then logged off my account
    When I had a moment of weakness I tried my account and found I could still log in and play
    It wasn’t until after I noticed a email in my spam asking me to complete forms to self exclude but by this stage it was too late and I was back gambling again. I also would have had no way of completing the forms and sending back to them
    I had numerous breaks from their sites over a period of a few months and still they didn’t take any action.
    More recently I had a upsetting personal situation and ended up spending a lot over a couple of hours and finally something switched in my head and I contacted them again.
    I also would add that within 3 days of my asking for a self exclusion they were sending me deposit bonuses which in hindsight I feel was irresponsible.
    I then received 4-5 offers over a period of a week which again is not helpful.
    My thoughts are that they should have at the very least closed my account after the request and followed up on their forms they sent me rather than sending promotions.
    I am really angry about the situation and every other site I emailed that day had closed my account as asked.
    I do feel they should refund my deposits after the day I asked to be self excluded and I feel their process should be reviewed to stop people like myself in the future.
     
  2. May 31, 2018
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Apologies in advance....

    Another "SE" free ride, win I win, lose I win :rolleyes:

    Understand problem gamblers and the difficulty associated with this "illness" but come on, you also have to take a degree of the responsibility!

    Seem harsh, fair enough hence the advance apology but I (and many, many others) have read soooo many of these threads, impossible to seek out the genuine from the loophole hunters.
     
  4. May 31, 2018
  5. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk

    if you contact a casino and tell you have gambling problems they should take immediate action not send out forms that need filling in.....which then gives a compulsive gambler more space to lose more money, its unethical
     
  6. May 31, 2018
  7. Wanttobeforgotten

    Wanttobeforgotten Registered

    Location:
    Hayes
    if I had opened a new account I would be inclined to agree with you but I didn’t.
    I asked them to help and instead they sent offers of deposit bonuses.......
     
    ed skull murphy likes this.
  8. May 31, 2018
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    They will always find a place to play, but I agree, 32Red should self exclude the player directly. They should actually do it for 5 years if the person refuses to fill in the form.
    ...or at least let them do it themselves through their website. I defend them in most things they do but not this one.
     
    Jory, mimi26 and Borgie like this.
  10. May 31, 2018
  11. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Completely agree with this. Heck, I got excluded from Casumo when I activated a TAB. I quote from my review, Casumo's response to my reason for taking a break:

    No forms to fill in and this is how an operator should act. I was actually very impressed, hence I mentioned it in my review of Casumo.
     
    goatwack and mimi26 like this.
  12. May 31, 2018
  13. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Points taken.

    I do get sick of seeing all these SE threads as I'm confident most do, however I wasn't in the best frame of mind when originally replying to the OP so I shall publicly eat a slice of humble pie and retract my original aggressive stance :oops:
     
  14. May 31, 2018
  15. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    Yet in another thread a player simply mentioned how low the RTP was and Mark immediately asked if he has a gambling problem.

    I agree with the others, the system 32Red has for SE is an invitation for loophole hunters and a problem for problem gamblers.
     
    mimi26 likes this.
  16. May 31, 2018
  17. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Too late Jon. Damage done :eek2::p
     
    Jono777 and Borgie like this.
  18. May 31, 2018
  19. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Report them to the UKGC, that is rogue behaviour of the highest order.

    The facility of instant on-line self-exclusion by the account holder should be mandatory, imo. No questions asked.
     
  20. May 31, 2018
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I closed my account when they first introduced this type of thing.
    It's disgusting, if they are made aware of a gambling problem then the account should be, at the every least, suspended until the SE form is completed.
    Coral do the same thing, have to complete a form for the SE to take place (or did a few years ago) but they block your account instantly.
    I think you should be refunded. I also think this should be reported to the UKGC. This should, in my view, trigger a fine as 32Red by not blocking the account and sending out promo offers to problem gamblers is most certainly against their license conditions.
    @Mark_32Red care to comment?
     
  22. May 31, 2018
  23. theapple

    theapple Senior Member

    Occupation:
    eh
    Location:
    far far away
    i agree with you Jono

    If problem gamblers cant refrain from depositing for those 5-10 days you cant really blame it on casinos can you.

    i wish other casinos would take this approach too. In fact i firmly believe they should make people fill all kinds of forms, together with source of wealth and copies of credit cards they used to deposit, before they allow anyone to self exclude from their casino.

    >:<
     
  24. May 31, 2018
  25. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I just got a pm from somebody who told me they don't use the form since several months back:thumbsup:

    I suggest the OP give it another try inside the casino, and the rest of us we try to dig up some facts before we slander casinos :)

    Well done 32Red!
     
  26. May 31, 2018
  27. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk

    well the OP did say December, which was probably several months ago
     
    Borgie likes this.
  28. May 31, 2018
  29. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    They still had it at that time, but removed it somewhere in February I think.
     
    theapple and Borgie like this.
  30. May 31, 2018
  31. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Been a while since I heard those words
     
    theapple and Borgie like this.
  32. May 31, 2018
  33. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I still love the casino and I like and respect the people who works there, and especially the reps in here.
    Normal working guys trying to do their best:)
     
    Jono777, goatwack and Borgie like this.
  34. May 31, 2018
  35. theapple

    theapple Senior Member

    Occupation:
    eh
    Location:
    far far away
    Its good to hear they got rid of that one so kudos to 32red for doing the right thing ;)
     
    Borgie, Tirilej and goatwack like this.
  36. May 31, 2018
  37. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    The fact that they ever had such a policy would be enough to put me off.
     
  38. May 31, 2018
  39. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Its hardly well done when they are doing something they should have from the start.
    They were WIDELY criticized for taking this approach when they started, so its not as if they didn't know what people thought, how many problem gamblers have they taken money from in the time they did use forms?
     
    Jasminebed and ed skull murphy like this.

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