32red/roxy palace self exclusion

Wanttobeforgotten

Newbie member
Joined
May 31, 2018
Location
Hayes
Good Afternoon,
I would really like to raise awareness with the process for self exclusion with 32red/Roxy Palace
I have gambling issues and on Christmas Day I finally found the strength the self exclude myself from all my accounts.
I emailed 32red Casino and asked them to self exclude me for 12 months due to gambling issues and then logged off my account
When I had a moment of weakness I tried my account and found I could still log in and play
It wasn’t until after I noticed a email in my spam asking me to complete forms to self exclude but by this stage it was too late and I was back gambling again. I also would have had no way of completing the forms and sending back to them
I had numerous breaks from their sites over a period of a few months and still they didn’t take any action.
More recently I had a upsetting personal situation and ended up spending a lot over a couple of hours and finally something switched in my head and I contacted them again.
I also would add that within 3 days of my asking for a self exclusion they were sending me deposit bonuses which in hindsight I feel was irresponsible.
I then received 4-5 offers over a period of a week which again is not helpful.
My thoughts are that they should have at the very least closed my account after the request and followed up on their forms they sent me rather than sending promotions.
I am really angry about the situation and every other site I emailed that day had closed my account as asked.
I do feel they should refund my deposits after the day I asked to be self excluded and I feel their process should be reviewed to stop people like myself in the future.
 
32Red is reviewed by Casinomeister

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Apologies in advance....

Another "SE" free ride, win I win, lose I win :rolleyes:

Understand problem gamblers and the difficulty associated with this "illness" but come on, you also have to take a degree of the responsibility!

Seem harsh, fair enough hence the advance apology but I (and many, many others) have read soooo many of these threads, impossible to seek out the genuine from the loophole hunters.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Apologies in advance....

Another "SE" free ride, win I win, lose I win :rolleyes:

Understand problem gamblers and the difficulty associated with this "illness" but come on, you also have to take a degree of the responsibility!

Seem harsh, fair enough hence the advance apology but I (and many, many others) have read soooo many of these threads, impossible to seek out the genuine from the loophole hunters.


if you contact a casino and tell you have gambling problems they should take immediate action not send out forms that need filling in.....which then gives a compulsive gambler more space to lose more money, its unethical
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
They will always find a place to play, but I agree, 32Red should self exclude the player directly. They should actually do it for 5 years if the person refuses to fill in the form.
...or at least let them do it themselves through their website. I defend them in most things they do but not this one.
 

Webzcas

Winter is Coming!
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
if you contact a casino and tell you have gambling problems they should take immediate action not send out forms that need filling in.....which then gives a compulsive gambler more space to lose more money, its unethical

Completely agree with this. Heck, I got excluded from Casumo when I activated a TAB. I quote from my review, Casumo's response to my reason for taking a break:

You recently closed your account with us for the reason of ‘spending too much time on the casino’ – this is actually a Play OK reason, and I have closed your account for the minimum amount of time in this situation which is 6 months (though this time can be extended for as long as you feel appropriate)

No forms to fill in and this is how an operator should act. I was actually very impressed, hence I mentioned it in my review of Casumo.
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
Yet in another thread a player simply mentioned how low the RTP was and Mark immediately asked if he has a gambling problem.

I agree with the others, the system 32Red has for SE is an invitation for loophole hunters and a problem for problem gamblers.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Points taken.

I do get sick of seeing all these SE threads as I'm confident most do, however I wasn't in the best frame of mind when originally replying to the OP so I shall publicly eat a slice of humble pie and retract my original aggressive stance :oops:
Too late Jon. Damage done :eek2::p
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Good Afternoon,
I would really like to raise awareness with the process for self exclusion with 32red/Roxy Palace
I have gambling issues and on Christmas Day I finally found the strength the self exclude myself from all my accounts.
I emailed 32red Casino and asked them to self exclude me for 12 months due to gambling issues and then logged off my account
When I had a moment of weakness I tried my account and found I could still log in and play
It wasn’t until after I noticed a email in my spam asking me to complete forms to self exclude but by this stage it was too late and I was back gambling again. I also would have had no way of completing the forms and sending back to them
I had numerous breaks from their sites over a period of a few months and still they didn’t take any action.
More recently I had a upsetting personal situation and ended up spending a lot over a couple of hours and finally something switched in my head and I contacted them again.
I also would add that within 3 days of my asking for a self exclusion they were sending me deposit bonuses which in hindsight I feel was irresponsible.
I then received 4-5 offers over a period of a week which again is not helpful.
My thoughts are that they should have at the very least closed my account after the request and followed up on their forms they sent me rather than sending promotions.
I am really angry about the situation and every other site I emailed that day had closed my account as asked.
I do feel they should refund my deposits after the day I asked to be self excluded and I feel their process should be reviewed to stop people like myself in the future.
Report them to the UKGC, that is rogue behaviour of the highest order.

The facility of instant on-line self-exclusion by the account holder should be mandatory, imo. No questions asked.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I closed my account when they first introduced this type of thing.
It's disgusting, if they are made aware of a gambling problem then the account should be, at the every least, suspended until the SE form is completed.
Coral do the same thing, have to complete a form for the SE to take place (or did a few years ago) but they block your account instantly.
I think you should be refunded. I also think this should be reported to the UKGC. This should, in my view, trigger a fine as 32Red by not blocking the account and sending out promo offers to problem gamblers is most certainly against their license conditions.
@Mark_32Red care to comment?
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
Apologies in advance....

Another "SE" free ride, win I win, lose I win :rolleyes:

Understand problem gamblers and the difficulty associated with this "illness" but come on, you also have to take a degree of the responsibility!

Seem harsh, fair enough hence the advance apology but I (and many, many others) have read soooo many of these threads, impossible to seek out the genuine from the loophole hunters.

i agree with you Jono

If problem gamblers cant refrain from depositing for those 5-10 days you cant really blame it on casinos can you.

i wish other casinos would take this approach too. In fact i firmly believe they should make people fill all kinds of forms, together with source of wealth and copies of credit cards they used to deposit, before they allow anyone to self exclude from their casino.

>:<
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I just got a pm from somebody who told me they don't use the form since several months back:thumbsup:

I suggest the OP give it another try inside the casino, and the rest of us we try to dig up some facts before we slander casinos :)

Well done 32Red!
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I just got a pm from somebody who told me they don't use the form since several months back:thumbsup:

I suggest the OP give it another try inside the casino, and the rest of us we try to dig up some facts before we slander casinos :)

Well done 32Red!


well the OP did say December, which was probably several months ago
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I just got a pm from somebody who told me they don't use the form since several months back:thumbsup:

I suggest the OP give it another try inside the casino, and the rest of us we try to dig up some facts before we slander casinos :)

Well done 32Red!

Been a while since I heard those words
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
I just got a pm from somebody who told me they don't use the form since several months back:thumbsup:

I suggest the OP give it another try inside the casino, and the rest of us we try to dig up some facts before we slander casinos :)

Well done 32Red!
The fact that they ever had such a policy would be enough to put me off.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I just got a pm from somebody who told me they don't use the form since several months back:thumbsup:

I suggest the OP give it another try inside the casino, and the rest of us we try to dig up some facts before we slander casinos :)

Well done 32Red!

Its hardly well done when they are doing something they should have from the start.
They were WIDELY criticized for taking this approach when they started, so its not as if they didn't know what people thought, how many problem gamblers have they taken money from in the time they did use forms?
 
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