So recently I opened an account with BETDAQ, no issues with the account opening process and this was successful, I was authorised to deposit and played for around 2 hours. Ended up having a good balance when suddenly midway during a game I was advised my account was suspended & then logged out.
Now before I opened the account I did recognise the brand name, I had a small concern that potentially I had dealings with them in the past but certainly nothing recent. I went to live chat which oddly closes at 7pm, so I couldn't double check any previous accounts or past issues. I did check Trustpilot which gave a good overall score, but after the incident I went back to Trustpilot to notice a good handful of 1star reviews explaining the same thing happened to those players also, no doubt this was just a tiny minority of people who wrote about their experiences (but how many more are going through this?). The outcomes from these suspended accounts was certainly not in the favour of the player, some stated deposits was refunded but ALL winnings was transferred to a "charity" of BETDAQ's choosing..lol
I remember some Casino's doing this type of abhorrent and shameful behaviour 10 years a go, when software wasn't in place to pick up duplicate or excluded accounts and stop players registering/depositing and playing especially for over 2 hours. It's clear that BETDAQ think this type of behaviour is fine, it's also blatantly obvious they have outdated and non-functioning software to pick things up during registration. Luckily in my situation it wasn't a huge amount, we're talking x3 of my deposit but what incidents like this can do to people on a mental scale is nothing but a disgrace.
Now before I opened the account I did recognise the brand name, I had a small concern that potentially I had dealings with them in the past but certainly nothing recent. I went to live chat which oddly closes at 7pm, so I couldn't double check any previous accounts or past issues. I did check Trustpilot which gave a good overall score, but after the incident I went back to Trustpilot to notice a good handful of 1star reviews explaining the same thing happened to those players also, no doubt this was just a tiny minority of people who wrote about their experiences (but how many more are going through this?). The outcomes from these suspended accounts was certainly not in the favour of the player, some stated deposits was refunded but ALL winnings was transferred to a "charity" of BETDAQ's choosing..lol
I remember some Casino's doing this type of abhorrent and shameful behaviour 10 years a go, when software wasn't in place to pick up duplicate or excluded accounts and stop players registering/depositing and playing especially for over 2 hours. It's clear that BETDAQ think this type of behaviour is fine, it's also blatantly obvious they have outdated and non-functioning software to pick things up during registration. Luckily in my situation it wasn't a huge amount, we're talking x3 of my deposit but what incidents like this can do to people on a mental scale is nothing but a disgrace.
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