L&L casinos withdrawal terms and conditions

[andyst1]

hello,

newbie here, just looking for a bit of help. i have searched on google and through the forum and can't see anything similar. just want to see how other people feel before i sign up. up til now I have been using my videoslots account, but have been wanting to look for a new casino that has better rewards and thought the 10% cash back at hyper looked good. i always read the deposit and withdrawl bit of terms and conditions when I look at casinos and thought some of theirs were a bit odd. i will admit i don't read all the t and cs just the money bits.


these are from the t and cs

10. A player is permitted to request up to a maximum of one withdrawal at any time and can only request any subsequent withdrawals once a current withdrawal is authorised. A player is not able to reverse a withdrawal request once submitted.

18. A player, who wouldn’t have placed any bets, cannot withdraw any money from the casino Account. A player always needs to have placed at least his deposit amount in bets before he or she is able to withdraw the money.

21. If a player temporarily closes his Account whilst withdrawals would be pending (i.e. without having been approved), these withdrawals will only be approved once the Account would be reopened by the player.

22. If a player closes down the casino Account forever, all withdrawal requests will be cancelled and the balance in the Account will be forfeited.


21 and 22 i wondered does that apply to a responsible gambling time out? if i do get a big win and cash out sometimes i time my account out for a few weeks to reset and would find it weird if my withdrawal wasn’t honoured until after my time out

10 definitely doesn't seem right to me because it seems a breach of licensing conditions? im in the uk and i went on to the ukgc to check and it says on their website -


The Licence conditions and codes of practice set out the requirements you must meet in order to hold your operating licence and your personal licence. The LCCP then states:

1. Players must be informed that they are allowed to withdraw their deposit balance at any time, without restriction.

• Operators must allow players to withdraw funds from their deposit balance, even if they are allocated to a bonus including when a bonus is pending or active in the account.
• We recognise that numerous small withdrawals can be costly for an operator and, therefore, operators are not prevented from deducting a cost-reflective processing fee for withdrawals. However, this must be made clear to players before they deposit. - Any charges for a withdrawal must not exceed the direct processing cost.

sorry for the long post i’ve always lurked on this forum just never posted but you all seem knowledgable and i wondered if anyone else has suspicions about this? should i avoid l&l group because of this? i really like the soudn of the cash back offer but im worried if they cant honour licensing conditions are they my reputable? i doubt ill ever win too much but just dont see how the limited withdrawls are allowed. would understand if it was a withdrawl fee but this seems worse


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[aceking123]

Good group you shouldn't have any problems & a great rep Jan best of luck

 

[bamberfishcake]

Personally never had an issue with getting paid from L&L.

Not an expert but believe the last two terms relate to time-out style facilities.
2nd term listed is fairly standard for most casinos to prevent in and out money laundering, I believe.
Unsure about the first to be honest, I agree it doesn't seem to fit but you shouldn't have any issues with L&L. Be mindful of slightly lower than default rtp for PnG, Stakelogic and IGT. Very trusted for lots of players on here.

@L&L-Jan is the best man to answer this.

Could be wrong but think their processing is all manual, hence pending time, reports of payment within minutes though and like I said, personally, gets approved and then paid - fast. If you time out following a big win just wait for approval as the term relates to pending.

L&L's cashback is one of the best in my opinion and Jan is the most active rep on here when it comes to helping players.

Edit: Thinking on I believe you are right, you should be able to withdrawal funds at any time. Possibly older terms not updated. Jan will confirm when he awakes from his slumber.

 

[thr0b]

You can definitely time-out your account while a withdrawal is pending and it’ll be paid. Jan even recommended it at one point.

 

[L&L-Jan]

Nice terms, now lets try to find topics on forums where we actually applied them good luck!

 

[Scott1baird]

It's a great set of casinos. The sows are easy enough and they only happen when you reach certain cash out levels. Live chat is helpful and actualy seem to know the games, also whenever there is a problem you don't get the usual we will send to to whoever and get back to you after 17 million days.

 

[andyst1]

@L&L-Jan i dont know what you mean there a lots of posts on this forum where people mention only being allowed to make one withdrawal at a time? they are the terms from the casinos you represent and im a bit disappointed to not get a reasonable response from you on how you can prevent players from making a second withdrawl when your license conditions say you have to always allow players to withdraw without restricition. ive asked live chat at hyper casino too and they confirmed that it is only one at a time and when i asked them about it they said 'those are just our terms' and werent much help.

thanks to those who did reply. i think ill avoid the casino anyway as it was confirmed by the first replier that we should be allowed to cash out and i think jan ignored the question on purpose because he knows its wrong. i take things like this quite seriously. casinos already have the edge with rtp. i dont personally think they need to have an extra level of power over our ability to withdraw. but i will look at your recommended casinos and hopefully find one there. have a nice day everyone

 

[pinnit2014]

Yeah, only one w/d at a time; they normally process at 2 times during the day so not that much of an impact but don't see why 2 w/ds can't be taken at the same time like other places.

 

[johnnymcc1966]

The only problem I have had is the one withdrawal situation and I think that's really poor. I made a withdrawal and then with a small amount I had left I won a little bit more but couldnt make another withdrawal until the first one was cleared and that took around 12 hours. Ther should be a facility where you could make the second withdrawal but it would just be held so as you couldnt play with it at all and it's not in your balance. L and L's withdrawals have improved but they are still at the slower end of the scale if using a Card payment.

 

[sueyh]

Nice terms, now lets try to find topics on forums where we actually applied them good luck!

How about 22? I believe the only option for the player who don't want to or can't go through SOW request is closing the account, and this term gives the casino the right not to pay the player if the player don't or can't submit SOW document the casino asks? I believe there is a few thread about L&L casino is holding the withdrawal for SOW request.

 

[Mr_Slot5]

How about 22? I believe the only option for the player who don't want to or can't go through SOW request is closing the account, and this term gives the casino the right not to pay the player if the player don't or can't submit SOW document the casino asks? I believe there is a few thread about L&L casino is holding the withdrawal for SOW request.

It’s a good thing casino terms and conditions don’t trump the law of the land then. A casino cannot just refuse a withdrawal without solid grounds to do so. Any casino withholding funds in the scenario above would soon find themselves with legal action taken against them. They also wouldn’t retain their license for very long.

It has been said on here many times they have two choices in that scenario...pay up and close the account or report the individual and wait for the green light to pay out. Keeping customer funds is a massive no no.

That’s why I’d wager these stories we hear of on here are actually resolved amicably when all said and done; we just don’t hear the conclusion as much as we hear the initial gripes.

 

[Gaz237]

The only problem I have had is the one withdrawal situation and I think that's really poor. I made a withdrawal and then with a small amount I had left I won a little bit more but couldnt make another withdrawal until the first one was cleared and that took around 12 hours. Ther should be a facility where you could make the second withdrawal but it would just be held so as you couldnt play with it at all and it's not in your balance. L and L's withdrawals have improved but they are still at the slower end of the scale if using a Card payment.

Maybe something simple, like timing your account out for 24hrs?.

Thats what the tools are for if you cant trust yourself, not exactly hard work.

Then do your next withdrawal, it's not that big of a deal.

 

[pinnit2014]

How about 22? I believe the only option for the player who don't want to or can't go through SOW request is closing the account, and this term gives the casino the right not to pay the player if the player don't or can't submit SOW document the casino asks? I believe there is a few thread about L&L casino is holding the withdrawal for SOW request.

Yeah and when they (seemingly) asked to close it down to start the w/d process, nothing, but instead asking for gf's bank statements instead? (which sent some posters into a frenzy when it was Casumo doing the same etc )

 

[SKH05]

It’s a good thing casino terms and conditions don’t trump the law of the land then. A casino cannot just refuse a withdrawal without solid grounds to do so. Any casino withholding funds in the scenario above would soon find themselves with legal action taken against them. They also wouldn’t retain their license for very long.

It has been said on here many times they have two choices in that scenario...pay up and close the account or report the individual and wait for the green light to pay out. Keeping customer funds is a massive no no.

That’s why I’d wager these stories we hear of on here are actually resolved amicably when all said and done; we just don’t hear the conclusion as much as we hear the initial gripes.

I never got my money from a SOW request where they asked for a friends bank statements. Almost a year later and nothing, I was told after a year an inactivity fee of £5 a month would be charged until the balance is gone.

 

[colinsunderland]

I never got my money from a SOW request where they asked for a friends bank statements. Almost a year later and nothing, I was told after a year an inactivity fee of £5 a month would be charged until the balance is gone.

Di dyou contact @L&L-Jan about it?

 

[Mr_Slot5]

Di dyou contact @L&L-Jan about it?

Seems very very wrong for them to be taking inactivity fees out of a seized deposit?

I do wonder if what Mr Wild said about having to explicitly state you will not comply is the crux...if this doesn’t happen the casino could just say there was no response from the customer or even deny they made the request outright (therefore account simply sits dormant).

 

[SKH05]

Di dyou contact @L&L-Jan about it?

Yeah there was nothing he could do as they said it was regarding AML, he did try though so appreciated that. I told them via email I could not provide the documents they were requesting so I asked what would happen to the money. I asked whether a SAR would be submitted and the outcome of the withdrawal based on that, their response to that was that the inactivity fee would be taken after a year. The account was blocked by them initially and I later requested a self exclusion so not really inactive..

 

[Mr_Slot5]

Yeah there was nothing he could do as they said it was regarding AML, he did try though so appreciated that. I told them via email I could not provide the documents they were requesting so I asked what would happen to the money. I asked whether a SAR would be submitted and the outcome of the withdrawal based on that, their response to that was that the inactivity fee would be taken after a year. The account was blocked by them initially and I later requested a self exclusion so not really inactive..

Why did you not PAB? Once you’d exhausted that option you could have gone strong and issued a letter before action. Depends how much you wanted the cash out I guess. What I will say is that the more people sit back and do nothing, the more casinos will feel they can get away with.

 

[sueyh]

I'm just wondering if UKGC or MGA are going t do anything about asking 3rd party documents? Asking the player's bank statement is one thing, but the friend's bank statement? I mean what the casino expect the player to do when his friend say "NO". Go and steal the bank statement from the friend's house?

The casino is asking the player to submit the document that is not possible to get, and taking out the money from his casino account every month, wow, online gambling business is really going down the hill.

 

[Casinomeister]

Seems very very wrong for them to be taking inactivity fees out of a seized deposit?

I do wonder if what Mr Wild said about having to explicitly state you will not comply is the crux...if this doesn’t happen the casino could just say there was no response from the customer or even deny they made the request outright (therefore account simply sits dormant).

Me thinks you might be confusing L&L casino group with Videoslots.

 

[CasinoNinja]

Me thinks you might be confusing L&L casino group with Videoslots.

I think he meant that this should apply to all casinos, so he could use the Term Mr Wild said.

 

[colinsunderland]

Me thinks you might be confusing L&L casino group with Videoslots.

Mr Wild gave information about how to go about getting paid in cases like this in a thread about another casino, I think thats what he was referring to.
Funnily enough, Videoslots seem to have a policy of lying to customers (as do others), telling them they won't get paid if they don't supply the information required, despite what Mr Wild states.

 

[Casinomeister]

@L&L-Jan i dont know what you mean there a lots of posts on this forum where people mention only being allowed to make one withdrawal at a time? they are the terms from the casinos you represent and im a bit disappointed to not get a reasonable response from you on how you can prevent players from making a second withdrawl when your license conditions say you have to always allow players to withdraw without restricition. ive asked live chat at hyper casino too and they confirmed that it is only one at a time and when i asked them about it they said 'those are just our terms' and werent much help.

thanks to those who did reply. i think ill avoid the casino anyway as it was confirmed by the first replier that we should be allowed to cash out and i think jan ignored the question on purpose because he knows its wrong. i take things like this quite seriously. casinos already have the edge with rtp. i dont personally think they need to have an extra level of power over our ability to withdraw. but i will look at your recommended casinos and hopefully find one there. have a nice day everyone

Just to point out that Jan is not writing L&L terms and conditions on a whim - it's not the year 2000 . Terms and conditions are written by a legal team which have an expertise in gaming law in the UK and EU (I am making a pressumption - Jan can correct me here if he'd like). So we can split hairs and come up with scenerios that might challenge these terms - which of course can make an interesting conversation. But that's about what what you're going to have at the end of the day.

And yeah, terms and conditions are binding once you agree to them. Agreeing to terms and conditions is a volunteered act, right? You choose to do so - and if you don't like the terms then don't sign the contract - or click "ok".

 

[CasinoNinja]

Luckily we have laws that prevent terms to be unfair even if you "accept" them, which makes you able to challenge them.

 

[pinnit2014]

Yeah, Betfreds terms didn't do them much good recently.