Kiss Casino

[jetset]

This is the sort of email from a casino that worries the hell out of me, because we have seen it too many times before - usually just before a financial crisis:

"Unfortunately we do not have a date as to when your withdrawal will be payed yet. I will contact you as soon as we do. We are waiting for a wire transfer and all I can assure you is that we are doing everything in our power to have your money for you as soon as possible"

Perhaps CJ would like to comment on this wire transfer that seems to be holding payouts up over there and clarify this issue...does it suggest that they cannot meet their obligations at present, and if so should they still be accepting deposits?

 

[caruso]

Bryan - complaints to date:

1) Angelciti - you.

2) TVS - you

3) Cirrus - Cindy

4) Giant Vegas - Nick

5) Grand Hotel - you

Not bad for over three years' play most everywhere. Additionally, let me say that 1) Angelciti had had not one complaint when I played the famous sticky bonus, 2) Giant Vegas was clean, 3) Cirrus was to all intents and purposes clean - I read two WOL complaints subsequent to posting myself and 4) Grand Hotel - well, what can I say? LOL.

The only prime dump I have EVER really "wittingly" played was TVS before Jones upped and vanished. I played Casino On Air before the rigging scandal broke, GF after they released version 2 and was if nothing else, curious...nothing else much comes to mind.

The example I set could be a LOT worse.

 

[caruso]

Someday you ought to post somewhere the name of every casino you have played at and see how many "clip joints" are included.

It will be with the greatest of pleasure - I'm on it

Sorry, back on topic...

 

[Dirk Diggler]

Hi CJ,

Just seen your post and have a few comments to add:

From what I understand, the only terms included in the mailer you received were terms that were specific to that offer - all general terms and conditions are housed at the website. As this offer was sent to VIP's (you have successfully played and received winnings on previous occasions in our casino) it is assumed that the standard terms and conditions are understood and accepted - but as this situation has shown us, if this isn't clear to the player at the time of depositing, we are going to continue to have similar issues in the future. The email should contain either a ) no terms but a link to the website terms page or b ) all terms, general casino and promo specific should be included with the email.

Agree with your summary on this - i.e the email should contain all terms or a link to the terms. As your email contained terms in it and no link to other terms, then you must obviously agree with me that I shouldn't be held to the max $2,000 cashout term as it wasn't included?

Dirk, I understand you are beyond annoyed and your goal is to damage our reputation beyond repair, but when did you speak to every kiss casino winner?! There are 2 cases in this thread ... we have had more than 2 winners in our casino. You have a geniune case with a legitimate problem, no need to make things up.

It is certainly not my goal to damage your reputation beyond repair - it is purely and simply to inform people how you have treated me. If this damages your reputation beyond repair then you've only got yourselves to blame, certainly not me.

You state 'no need to makes things up' - where exactly have I done this? I have not heard a single person say they have been paid out by yourselves or Giant Vegas in a timely fashion. On the other hand I've heard many stories to the contrary.

I have been working with the Kiss team for about a year, consulting on affiliate development and helping with some design. In that time I've done a lot of research, read a lot of past correspondence and surfed the net for all references of our casino's. In all my research, 'lots of reports of this' seems to be just this thread.

When I say 'lots of reports' I am referring to you AND Giant Vegas (I'm sure you're not going to deny you're linked?). If you browse this forum you'll see many complaints for your sister casino for a start (https://www.casinomeister.com/forums/threads/giant-vegas-withdrawal-problem.4089/), not to mention other forums.

Again, exaggerating and making up stories might impress the spectators, but it makes me think you are not being truthful in the actual issue ... Based on your extremely 'good' blackjack playing, exceptional manipulation of bonuses and winning almost every time you deposited money, I could easily draw the conclusion you were trying to rip us off or that you have some secret technique ... therefore, you must be a rogue player?

Where the hell do you get that I am making up stories? Tell me one thing I state that is not true? I'll give you that I may have exaggerated the odd thing, but I've certaily not written anything that is unfounded.

I take it your statement about me being a rogue player is some sort of a joke? For the record I have played at Kiss three times since they switched to RTG software. My results so far are won $750, lost $572 and then this drama - hardly 'almost winning every time'.

I've also played at Giant Vegas a couple of times - the last time losing my $1,000 deposit - not exactly the form of someone with a 'secret' technique.

You can't say we steal money from players accounts, which I know is a rediculous accusation, then expect me to believe that you 'didn't know there were other terms' - especially after playing, winning, and receiving funds on a previous occasion. As I said, you have a genuine case with making things up.

Why exactly can't I say that you steal money from players acounts? - YOU HAVE stolen $2,250 from my account, that surely gives me the right.

Also do you seriously think I'd have played blackjack at a minimum of $100 a hand if I'd have known there was a maximum cashout of $2,000? Playing this way means I either win big or lose big - certainly not the way to play if there's a max cashin of $900 more than my deposit (only $625 more with the bonus included). Pretty conclusive proof if it was required that I new nothing about the max cashin.

BTW the only other time I cashed out was on a special signup bonus emailed to me, which I emailed support for the terms and conditions. No mention of a max cashin of $2,000 in their reply.

 

[Dirk Diggler]

If I decide to pursue any of these issues - I need players to contact me directly so that I have all of the information to take care of these problems.

I have just searched my complaint folders, and I have three complaints on Kiss casino since July 15th - not an alarming figure. One was submitted today, one was resolved by the Montana group, one is pending.

Hi Bryan,

A bit of confusion here on my part - do I need to contact you directly if I want you to look into RTG problems?

My understanding was that we were to go directly to Montana with any problems?

 

[Black21Jack]

Hi Bryan,

A bit of confusion here on my part - do I need to contact you directly if I want you to look into RTG problems?

My understanding was that we were to go directly to Montana with any problems?

View this: Old URL

 

[cj.]

Hi All,

Thanks for the comments and feedback. I'll try to respond to as many individual, legit business points as I can ... without offending anyone ;-)

I've read the T&C at the site and I am a little confused.

Weekly coupons offering Instant Cash with No Deposit Required have a maximum cash-out of the Face Value of the Coupon i.e. A $10 Instant Cash Coupon has a maximum cash-out of only $10 and is available to First Time Players Only
Weekly Coupons Offering Match Bonuses have a maximum cash-out of $2,000 and have the following games excluded: Pontoon, Baccarat, Craps, Bingo, Poker and Roulette until such time as the wagering requirements have been met.
All Weekly coupons have wagering requirements of 20 times the deposit and bonus with double the wagering requirements on Blackjack, Multi Hand and Single Hand Video Poker.
In addition to the weekly terms above Kiss5 has a maximum cashout of $500

Did the T&C change recently? This says playthrough of 20x? Also, how can the max cashout be $2,000 AND $500? This is very confusing.

Sorreltop, our playthrough was raised to 20X several months ago as we began offering larger bonuses. The $500 max cashout, as stated, specifically relates to the coupon 'kiss5', a limited offer we ran as an email campaign - all other weekly coupons have a max cashout of $2000.

sw2003 - I'm not sure how you expect me to respond to you ... you called me names, I laughingly responded 'you are telling me I'm full of S--- but not to be offended?' and was told off for using the S word. For someone who keeps adding 'no offense', why are you trying so hard to be offensive?! I'll follow CM's advice here and not respond with offended emotions, at least until you know me well enough to know when I'm joking! If you have something business related to discuss, I'll be happy to respond.

Largeeyes - I'm sorry that you have judged me 'unprofessional' after 2 posts and think that I have 'treated people badly'. ;-( The only person who I have treated badly is the Kiss Casino customer support representative, Travis, who has experienced 1 very annoyed affiliate manager several times this week. Other than that, I'm sorry this was your conclusion about me ;-(

So.....Kiss feels that winners are "rouge" players............Interesting!
I guess that means that players that lose must be "suckers"...........

bagofmaggots, I never said Dirk was a rogue player - I was using the same logic that was used to arrive at the conclusion that we are 'thieves' in an attempt to show this situation from our perspective. Its easy to take 1 part of a post and twist it to suit the point you want to make, as has been illustrated here.

this guy got to be fake, please tell me his fake.

bethug, the only thing about this *girl* that is fake are my nails, and sometimes the color of my hair ;-)

swampwitch, caruso and others who have decided I am snotty, arrogant and quasi-superior - if a casino representative comes to a board and tries to discuss a situation with the parties involved, and the board locals immediately resort to slagging them off and calling them names, casino representatives will ignore threads - as appears the case with every other complaint posted here.

I'm not trying to pick a fight with anyone here, I have enough work to do finding a new casino management company so we can get on with doing what we do best, running a good casino.

The 'us' and 'them' between affiliates and sponsors is present in every internet market, with casino's I'm learning about the added element of players who generally seem to have close relationships with affiliates and community chat boards such as this.

If you don't want casino operators to post here, just say so ... from the response, it seems as though I'm being used by a few of you as the punching bag for all of the casino/player/affiliate relationship anger that exists in this market. We are not thieves, rogues or any of the other negatives we've been accused of - but we are guilty of not choosing the right management company to take care of our players.

Agree with your summary on this - i.e the email should contain all terms or a link to the terms. As your email contained terms in it and no link to other terms, then you must obviously agree with me that I shouldn't be held to the max $2,000 cashout term as it wasn't included?

Dirk, as I said, being that you had played on our VIP bonus offers before, you would have known that the standard casino weekly bonus terms applied to the bonus you were playing. We could go back and forward on this forever though, and its not going to get us anywhere. The bottom line is that you have won money and don't have it yet - lets fix it.

I have been informed that you were offered, and declined, the payment of $2000? It doesn't make sense to me that you would decline being paid money. If possible, could you forward the correspondence you have had on this matter to me at carlaj@giantrevenue.com? While you should continue with the path of Montana mediation, I am working on figuring out why you still haven't been sent the $2000 that we all agree you are owed.

I want to get this matter resolved, the 2 players who haven't received payment to be paid so I can get on with the enjoyable part of this job.

 

[jetset]

This is the sort of email from a casino that worries the hell out of me, because we have seen it too many times before - usually just before a financial crisis:

"Unfortunately we do not have a date as to when your withdrawal will be payed yet. I will contact you as soon as we do. We are waiting for a wire transfer and all I can assure you is that we are doing everything in our power to have your money for you as soon as possible"

Perhaps CJ would like to comment on this wire transfer that seems to be holding payouts up over there and clarify this issue...does it suggest that they cannot meet their obligations at present, and if so should they still be accepting deposits?

CJ - you missed this one, and I believe some clarification is necessary.

 

[swampwitch]

swampwitch, caruso and others who have decided I am snotty, arrogant and quasi-superior - if a casino representative comes to a board and tries to discuss a situation with the parties involved, and the board locals immediately resort to slagging them off and calling them names, casino representatives will ignore threads - as appears the case with every other complaint posted here.

Bull.....there are plenty of reps who respond here with a degree of dignity and respect towards the player. When that is seen, they are treated accordingly......even by caruso. We have seen the arrogance and condescension of Largo, and the downright silliness of Virtual. We have also seen the class of Fortune Lounge and INetBet. Like jackals, posters will respond in different ways to filet mignon, and rancid meat.

 

[caruso]

LOL, the old "We're waiting for a Wire Transfer to hit our account" gambit.

I've heard that one once or twice.

Translation from casino-speak: "We're waiting for a few players to make wire transfers and lose, so we can pay you."

 

[sorrelltop]

CJ, thank you for answering the question concerning the withdrawal maximum.

You did not however, answer the other questions I had asked in my email...

However, why would it take a month for a email reply regarding his last cashout request? Why was the remainder of his funds removed from his account? Why is it taking so long for his cashout of $2000? He has already provided the fax back, correct?

I also agree with Jetset, that the following issue needs to be addressed...

Perhaps CJ would like to comment on this wire transfer that seems to be holding payouts up over there and clarify this issue...does it suggest that they cannot meet their obligations at present, and if so should they still be accepting deposits?

As for the following statement, The Blue Lizard Lounge had never had an prior "relationship" with Dirk before his cashout problems. We were merely backing Kiss/Giant Vegas in an effort to resolve his troubles and prevent further negative posting concerning the casinos. Unfortunately, that effort failed.

I'm learning about the added element of players who generally seem to have close relationships with affiliates and community chat boards such as this.

 

[the5thellement]

I just noticed this thread and thought I would sign up and post as I alos am owed a cashin from this casino. I have been waiting over 2 months now for a 350$ cashin and also recieved the same BS email from them, here it is,

"Dear Ryan,

Greetings from Kiss Casino! wishing your Friday is a great one!

In regards to your withdrawal at the moment the player security department is experiencing some delays since they have to finish various wire transfer transactions before they can proceed and send you your withdrawal.

They are extremely sorry to have you wait this time but are working so this is finished as soon as possible, so they send out your transaction. Hopefully they will be doing this soon and thank you so much for your cooperation and patience so far!

In the meantime have a great day!

Best Wishes,

Sam and Emma
Kiss Casino"

For the record I have already sent them my identification and it was approved. I do not recommend that any player play at Kiss Casino, they dont even have enough money to pay out a measley 350$. Shame on you CJ.
Casinomeister, I notice you say you only recieved 3 complaints form this casino. What if some players with issues with them dont know about your site? 3 complaints seems like quite a few to me, and with my issue I guess thats 4. I dont think this casino is very well funded and they take at least 4 days to respond to emails, that is, if they respond at all.
Thank you

 

[rayharold]

These guys ARE slow to pay. I waited over a month to receive payment back in the April/May timeframe. I do not play there anymore.

 

[sw2003]

So much for their near unblemished record!

 

[Casinomeister]

Hi Bryan,

A bit of confusion here on my part - do I need to contact you directly if I want you to look into RTG problems?

My understanding was that we were to go directly to Montana with any problems?

Thanks for the heads up. I modified this "sticky" post:
https://www.casinomeister.com/forums/search

 

[jyde]

Uh - can't wait to hear what cj has to say.

I wonder where these wire transfers are coming from (if they exist). Can't think of anywhere in the civilized, world where it would take more than a week to send a wire from (counting from ACTUALLY sent). A wire from CR takes two banking days to hit my account in Denmark. A wire from the states is as fast as a transfer between to banks in my own country -> 1 banking day.

 

[Casinomeister]

Casinomeister, I notice you say you only recieved 3 complaints form this casino. What if some players with issues with them dont know about your site? 3 complaints seems like quite a few to me, and with my issue I guess thats 4.

True, there are players who do not know about Casinomeister, but there are many that do. I know I do not get all of the complaints that are generated by problematic casinos, but in many in many cases I do. There have been several times where I matched the number of complaints with the casino or software provider's list of affected accounts, and the numbers match - or are pretty darn close.

But three complaints are three too many. Four is not good as well.

 

[jetset]

This is the sort of email from a casino that worries the hell out of me, because we have seen it too many times before - usually just before a financial crisis:

"Unfortunately we do not have a date as to when your withdrawal will be payed yet. I will contact you as soon as we do. We are waiting for a wire transfer and all I can assure you is that we are doing everything in our power to have your money for you as soon as possible"

Perhaps CJ would like to comment on this wire transfer that seems to be holding payouts up over there and clarify this issue...does it suggest that they cannot meet their obligations at present, and if so should they still be accepting deposits?

*BUMP* CJ, this needs to be addressed and clarified asap please.

 

[Dirk Diggler]

Dirk, as I said, being that you had played on our VIP bonus offers before, you would have known that the standard casino weekly bonus terms applied to the bonus you were playing. We could go back and forward on this forever though, and its not going to get us anywhere. The bottom line is that you have won money and don't have it yet - lets fix it.

Hi CJ,

I'm in Florida on my hols at the moment so apologies if I can't respond very quickly.

In reply - every offer I have played from yourselves has been sent by email, and therefore I have never read the terms and conditions on your site as there has NEVER been any mention to do this.

I played one previous weekly bonus from you which I emailed support to ask for the terms and conditions and they never mentioned a max cashout of $2,000. Also as previously stated seen as I played blackjack at $100 a hand obviously I can't have known about the max cashout as that woulnb't have made sense would it?

I have been informed that you were offered, and declined, the payment of $2000? It doesn't make sense to me that you would decline being paid money. If possible, could you forward the correspondence you have had on this matter to me at carlaj@giantrevenue.com? While you should continue with the path of Montana mediation, I am working on figuring out why you still haven't been sent the $2000 that we all agree you are owed.

I want to get this matter resolved, the 2 players who haven't received payment to be paid so I can get on with the enjoyable part of this job.

This statement that I have been offered $2,000 and declined is totally untrue. I have never been offered any payment whatsoever and certainly wouldn't reject it. Where on earth did this come from?

 

[jetset]

*BUMP* CJ, this needs to be addressed and clarified asap please.

And *BUMP* again! Still no answer, CJ?

I repeat - this is the sort of email from a casino that worries the hell out of me, because we have seen it too many times before - usually just before a financial crisis:

"Unfortunately we do not have a date as to when your withdrawal will be payed yet. I will contact you as soon as we do. We are waiting for a wire transfer and all I can assure you is that we are doing everything in our power to have your money for you as soon as possible"

Perhaps CJ would like to comment on this wire transfer that seems to be holding payouts up over there and clarify this issue...does it suggest that they cannot meet their obligations at present, and if so should they still be accepting deposits?

 

[sandmanfromlv]

Kiss

Also, why does support refer almost all emails directly to a "host"? I am still awaiting $2500 from Kiss for 3 weeks now and no concrete answer as to 1) when it will be approved and 2) when their "transfer (ie when we have some $$$) will hit...although they still spam me daily with offers....

 

[sandmanfromlv]

Kiss

Also to note I have filed with Montana...who knows what good they'll do though, since RTG will give anyone with $5 a license to "take players money" and maybe pay them out in a reasonable fashion...shades of Casino Merlin smelling here

 

[jyde]

*bump*

 

[jetset]

Heh - you just beat me to it, Jyde!

CJ's disappearance...and leaving this question of cashflow unanswered does not engender warm feelings of security or trust in Kiss or Giant Vegas, I'm afraid.

 

[Casinomeister]

*bump*

Bump noted - Vortran's picking up on this one...