Kiss Casino

[sw2003]

How do we know cj or carlaj@giantrevenue.com is really from Kiss? Don't just send your info to anyone who claims he/she is from this and that casino, and he/she is going to help you with the payment problem! It could be an imposter or it was a scam.

 

[sorrelltop]

Interesting point SW. We have dealt with several "managers" at Kiss Casino in the past, but never Carla.

 

[The Dude]

How do we know cj or carlaj@giantrevenue.com is really from Kiss? Don't just send your info to anyone who claims he/she is from this and that casino, and he/she is going to help you with the payment problem! It could be an imposter or it was a scam.

I'm usually in the background checking stuff out - don't worry - it's cool.

 

[sandmanfromlv]

Still stalling....after almost a month now.....

As I explained before, I will contact you back as soon as I have an update. We want this situation solved just like you do and we are doing everything in our power to solve it.



Best Regards,



Jessie Anderson

Your Kiss Casino Host

 

[sandmanfromlv]

Rtg

Now I am beginning to understand why RTG's slogan is

"The Most Profitable Online Casino Solution on the Net"

They won't pay winners...

 

[jyde]

we are doing everything in our power to solve it

Uh - scary

 

[cj.]

Hi All,

No, I didn't disappear - there just isn't much point responding without having an exact factual account, so I've been working on all 4 cases which have been raised in this thread so I can ensure I have all the information.

1) Dirk - There is obviously a dispute over the amount that you are claiming and that is the reason why you still haven't been paid. As the matter is in arbitration with Montana, the funds can't be released until a solution is reached - we have followed up this situation and will give you a progress report as soon as we have one.

2) Celmoso - You have been paid ... the first complaint you have posted here on this board was 4 days after you requested payment. On the 12th July you requested 12 different withdrawals valued at $3,078.00 within a one and a half hour period, only to reverse each and every withdrawal within minutes of making the request. You also had multiple accounts (3 Accounts) contrary to our terms and conditions. The delay was directly related to your contravention of the terms and the suspicious pattern of withdrawals. As a gesture of good faith we paid your winnings and I am a little confused as to your subsequent behaviour knowing full well you had blatantly contravened the terms and conditions.

3) Sandmanfromlv - I have pm'd you requesting details of your account with Kiss Casino, as we have no record of any unpaid requests for $2500. If you are concerned about giving me your details for security reasons, please at least let me know all the names of those you have spoken with about this situation.

4) the5thellement - according to our records, you still have not completed and returned the faxback form ... several emails have been sent to the address you provided with your account, with no response. Once we have the necessary Faxback docs we will guarantee you an overnight payment of the $350 you are owed.

Jetset, the only wire which has not been paid is Dirk's and as explained, it is in dispute. This is not related to cash flow but is due to the disagreement over the amount which was owed. Larger and smaller payments have been made successfully during the situation with Dirk.

As I have said we have been operating since 1998, have paid thousands of players and provided excellent service over this period. If anyone has a genuine complaint or issue I am more than willing to address it immediately, however I cannot continue to get involved in a senseless slanging match.

Dirk, I know you are on vacation currently and might not see this straight away, but please contact me when you return so I can fill you in on the situation. Thank you.

 

[The Dude]

Hi CJ,

I'm glad you are on top of things and getting some of these disputes settled. Thanks!

One problem though:

3) Sandmanfromlv - I have pm'd you requesting details of your account with Kiss Casino, as we have no record of any unpaid requests for $2500. If you are concerned about giving me your details for security reasons, please at least let me know all the names of those you have spoken with about this situation.

The player has forwarded me a number of emails from the casino that do not dispute his payment at all. They only tell the player to be patient because they are waiting for a wire from the owners.

Why would the casino require a wire from the owners in order to pay an apparent legitimate win? My instincts tell me that there is a cashflow problem - thus the warning that went out yesterday. I also gave RTG a call yesterday to give them a heads up on this. The casino should not be accepting deposits if they can not make good on paying their winners.

 

[jetset]

I agree with the 'Meister - and I also have emails as above. BTW I am going to refer WOL readers to this thread as well.

I do not jump to conclusions, but something does not feel right here.

PS Good on you for returning, CJ...and that multiple accounts guy gets no sympathy from me. I also think you guys need to chase Montana - they seem to be rather slow in sorting out these RTG complaints.

 

[The Dude]

I also think you guys need to chase Montana - they seem to be rather slow in sorting out these RTG complaints.

Just a side note: during my conversation with RTG yesterday they mentioned that the Montana system has just been upgraded where the players can check on the status of their complaints. I would suggest that anyone who has a complaint lodged via Montana check this out.

 

[sandmanfromlv]

cj.

Still no word from CJ

Still no word from Kiss

Still no update from Montana...

It's sad that groups like Inetbet and Phoenician are part of such a crappy software company....

 

[The Dude]

Still no update from Montana...

I spoke with RTG on Tuesday and they said that Montana's software has been upgraded so that players can check on the status of their complaint. Have you tried this?

CJ contacted me and said that they spoke with Montana yesterday and expect a solution within a few days.

 

[jetset]

QUOTE CJ contacted me and said that they spoke with Montana yesterday and expect a solution within a few days.UNQUOTE

That's good, Bryan but did she clarify this "waiting on cash from the owners" excuse?

 

[The Dude]

That's good, Bryan but did she clarify this "waiting on cash from the owners" excuse?

Nope.

 

[sandmanfromlv]

Montana

Status has remained at Under Review since 8/11...

 

[sandmanfromlv]

cj.

Any updates cj.?

 

[Dirk Diggler]

Just a side note: during my conversation with RTG yesterday they mentioned that the Montana system has just been upgraded where the players can check on the status of their complaints. I would suggest that anyone who has a complaint lodged via Montana check this out.

Anyone got a link as to where I can do this?

I've had a look round their site but can't find it.

Cheers

DD

 

[jetset]

When an RTG contact boasted about this facility to check the progress of your Montana complaint recently I asked him for a link so that we could advise aggrieved players about this innovation. We got something of a brush-off comment to the effect that all Montana complainants would be furnished with the link.

 

[sandmanfromlv]

link

The only update link I have is the one that was sent when I filled out my dispute (which provided the username/password)

Link Removed ( Old/Invalid)

 

[Dirk Diggler]

It doesn't work for me - didn't recieve password etc when I made my complaint, must have been prior to them binging this in.

Still haven't had a single reply to any of my chase up emails from Montana (or my PM sent to CJ a couple of days ago after she offered me an update if I contacted her).

Still I can't see how they could possibly find against me - every time I've played an offer at Kiss they've sent me it via email (including signup) and there's never been any mention to look on the website for T&C's, which is the bottom line. There's no way any reasonable person could expect me to be held to T&C's I've never been told exist or to look for on their website.

Of the 3 offers I've played at Kiss the first 2 I emailed suport to ask for the T&C's as they didn't include them in the email offer, and each time they made no mention of a max cashout in their reply.

On the 3rd (this one) I didn't email support as they were included in the email - once again no mention of a max cashout.

 

[sandmanfromlv]

Kiss

Still stalling for me...CJ has gone AWOL..Montana seems to be a joke for players..I mean, does it really take 3 weeks to get a casino to process a Neteller withdrawal for a legit win??????

 

[sandmanfromlv]

Kiss makes things right!

Just received a call from Brian Goodman (an owner of Kiss from Australia), he has assured me that my money will be paid via Neteller on Monday morning, he apologized about the situation and stated that it was not within the norms of their operation and agreed to send me an extra gift to make things right. I appreciate this personal attention that was provided and I believe Kiss is trying to make things right!

 

[florst28]

I requested a withdrawal from kiss over a month ago for about $700 and still haven't received it. I send them e-mails and once awhile get a response saying they have to wait for the manager's approval. It is ridiculous. This place is a complete joke and should be put in the rogue section.

 

[jetset]

Just received a call from Brian Goodman (an owner of Kiss from Australia), he has assured me that my money will be paid via Neteller on Monday morning, he apologized about the situation and stated that it was not within the norms of their operation and agreed to send me an extra gift to make things right. I appreciate this personal attention that was provided and I believe Kiss is trying to make things right!

Whilst I am very pleased that pressure has brought about a positive reaction here, Sandman there are a number of other players with unresolved and legit problems regarding these people, and the question of their funding has still not been addressed, which is worrying.

Did this Brian Goodman fellow by any chance leave an Australian contact number or email address? We are just one outfit that would like to pose a few questions?

 

[cj.]

Jetset, could you please pm, icq or email me a contact number so we may address the questions you have directly?

email: carlaj@giantrevenue.com
icq: 3422430

thank you.