1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
  3. Sister site to Casino Max launches


    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.
    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

    Jul 12, 2004
  1. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Hi,

    As the title says Kiss are trying to steal $2,250 off me. How the story goes is that Kiss sent me an email on June 9th. I redeemed the coupon FB683 and deposited $1,100 and received a $275 bonus.

    I wagered over 13x deposit and bonus as the email says and cashed in, only to have the cashin denied and to be told I had to wager 26x deposit and bonus because I played blackjack. After some arguments about this with them I decided it was best just to do the extra wagering (even though there was no mention of it in the email) and got my balance upto $4,250 (playing around $100 per hand at blackjack).

    At this point I withdrew $2,500 via Neteller (max withdrawal) leaving $1,750 in my account. Anyway after about a month of not receiving my money I emailed them to find out why. They initially ignored me only to eventually reply saying that the max cashout was $2,000 so it had been denied (this in itself amazed me considering the software allowed a $2,500 withdrawal), and to log back in to my account and re-request the withdrawal.

    To my amazement I logged in to my account to find only $2,000 in there ($2,250 short), and instantly emailed them. They replied saying that under the terms and conditions of the promotion I am only entitled to withdraw $2,000. :eek: Clearly this is not in the terms and conditions that they emailed me (see below), and I have never seen this posted on their website prior to them sending me a link when informing me about it.


    25% Match Bonus
    Coupon code FB683
    Deposit $75 or more
    Redeem 25% up to $275
    Wager 13x deposit and bonus

    Terms and Conditions: *Bonuses cannot be used on Pontoon, Baccarat, Craps, Multi-Player Poker, Bingo and Roulette until bonus requirements are met. Coupon CT4PX requires wagers of 12x deposit and bonus on Slots and Keno to cash out. Coupon FB683 requires wagers of 13x deposit and bonus to cash out. Promotions expire June 16th, 2004 at 11:59:59PM EST.


    In my opinion these have obviously decided to make up some bullshit rule about a max $2,000 cashout specifically to try and rob any big stake gamblers they can that take up a bonus - and even if it was on their site previously (which I very much doubt) it clearly wasn't on the email that they sent me with the offer, so how can they claim that I should be held to it?

    I'd advise anyone to keep well clear of these scum bags - I'm complaining where I can and aren't going to let it lie. They're head office is in the UK (as am I) so i'll be reporting them to any UK marketing authorities that I can as well (anyone happen to know of any?).

    P.S I know these are related to Giant Vegas and I've partially mentioned this on their thread below, but I think it's best I started a new thread so people don't miss that they're related like I did.
     
  2. Jul 17, 2004
  3. celmoso

    celmoso Dormant account

    Location:
    New York
    $2,500 here

    Same issue here except I only deposited $200 and am waiting for $2,500 via neteller since the 12th. They always are nice via phone, but no one emails me back like they keep promising. I was originally promised the 15th, but it's now the 16th... I filled out the "montana" form hoping I can get some help.
     
  4. Jul 17, 2004
  5. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    I can Guarantee that if you deposited your $1100 and brought that up to $4250 you would have all your winnings and deposit in your bank right now. When will people learn? I played there and won $4700 on a $1000 deposit with no bonus claimed and guess what? no problems at all. Was the measley $275 that you most lilkely cant withdraw anyways really worth all this headache?
     
  6. Jul 17, 2004
  7. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    I very much doubt that - these must obviously be having cash flow problem's at the very least with the length of time taken to process virtually everyone's withdrawal.

    Anyway I think your missing the point - why should a casino give a player an offer and then renegade on paying the winnings? If I'd lost then I'm sure they wouldn't say, oh well we weren't going to pay you if you'd won so here's your deposit back would they?

    If you (or anyone else) choose to play at this casino or it's sister after all the reports then I for one am extremely dissapointed - all your doing is helping to keep open rogue casino's. And what happens if you get real lucky one day and maybe hit a couple of RF's at video poker or a big jackpot on the slots? Would you then trust them to pay you?

    We should all stick together and vow never to play at any casino's where there are clear problem's - this is the only way these continual rip off's from various casino's will ever end.

    Why not just play at the reputable RTG's if you're not playing with bonuses? i.e. Phoenician, Nostalgia etc. You know for a fact that these are going to pay you no matter how much you win (and in double quick time) - so why keep open these rogue casino's?
     
  8. Jul 17, 2004
  9. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    I totally agree with you on your point of us players sticking together. I was just posting my opinion on bonuses and in no way stepping up for Kiss Casino. My experience with them was from before I knew there was problems. I will not play with them again and if you read any of my other posts from this forum I do support fellow players and openly boycott any casinos that rip off and screw players around, as well as contact the casinos and request closure of my accounts. I do only play in the reputable RTG's like Phoenician and Nostalgia. The fact still remains that they will pay you if you don't claim a bonus. Bonuses are trouble. It makes no sense that you would be disappointed in me or any other player depositing at Kiss when you did the same thing. You should have done your research and did a search for bad experiences before putting your money in, and especially claiming a bonus since all the bad reports are from people who claime bonuses. In fact, I could not find one post that involved a cashout problem with only a straight deposit and no bonus claim. Before I put money in any casino I search Google and I post a question here on the track record of the casino and if anyone has been screwed by them. I did the same for Kiss before I deposited, did a search and found nothing bad.
     
    Last edited: Jul 17, 2004
  10. Jul 17, 2004
  11. celmoso

    celmoso Dormant account

    Location:
    New York
    Lesson learned

    I deposited at Kiss taking the bonus because I got spoiled from the online poker rooms. Everyone I pplayed at gave me no troubles with bonus' or withdrawals. So I assumed when I saw a few ads for Kiss, that they were ok too. Now I know casinos can't all be treated the same....
     
  12. Jul 20, 2004
  13. celmoso

    celmoso Dormant account

    Location:
    New York
    An update on Kiss....
    Got email response after reasoning withe them via email, and they now say they're having some bank wire problems, and to expect my withdrawal in the beginning of this week. I'll let you know....
     
  14. Jul 20, 2004
  15. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    They haven't even responded to my last three emails :(
     
  16. Jul 20, 2004
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    What these casinos don't seem to appreciate is that slowpay with suspicious excuses and ignored emails has been used over and over and over again by casinos that subsequently bugged out leaving players holding the baby.

    I would definitely exercise great caution around Kiss and Giant Vegas until there are positive indications that they are capable of paying all owed players promptly and efficiently.
     
  18. Jul 20, 2004
  19. rayharold

    rayharold Dormant account

    Kiss and Giant Vegas Casinos

    I had trouble with SLOW pay from these casinos in the spring. It took almost a month to receive my winnings. I have avoided them since and would recommend playing somewhere else!
     
  20. Jul 21, 2004
  21. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Finally got a reply from Kiss today - they once again said max cashout for 100% offers is $2,000 (it wasn't even a 100% offer I did).

    I forwarded the original email offer on to them again saying no such term existed in it and asking how they can expect me to be held to a term that wasn't in the offer they sent me.

    I'll update if they ever reply.
     
  22. Jul 22, 2004
  23. celmoso

    celmoso Dormant account

    Location:
    New York
    Update

    My situation takes a new twist...
    Called them late on Tuesday and demanded a supervisor or manager. I ended up with a Diana who offered to try and rectify this for me. She called directly to Player Security (which all other phone support reps said was impossible) and spoke with the head of that department, Arnold. He advised her it will take a while to process a $2500 withdrawal, so if I reversed it and switched to 2 $1250 withdrawals, they can do one this Thursday (today) and the other next Thursday. So, I will update later tonight to let you know if they're just feeding me more lies or not.
     
  24. Jul 22, 2004
  25. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Well this is the answer kiss sent me:

    I will quote one of the paragraphs I sent you on my previous email:

    The reason why you can't find this information on the mailer you received, is because we have realized that most of our active players usually read our website or contact us via email, phone or chat with all their questions regarding our promotions and all the rest of our services.

    That is the answer Steve.
    Be happy that you won the max $2000. It doesn't happen that often.

    Sincerely,

    Travis Kaine
    Your Kiss Casino Host
    E-mail: This email is not visible to you.
    Telephone: 1-800-761-1302


    So seen as I aren't 'most' of their players and I didn't read their website then I should be held to some term and condition sent to me in a link a month after I cashed out? (that could have been placed there at anytime)

    I would appreciate comments on this - does anyone think that you should be expected to check a casino's website for some obscure term when they supply terms and conditions in an email to you with the offer?

    If anyone's interested then here's the link they provided
    You must register/login in order to see the link. - well done if you'd have spotted that the term was even applicable to the email offer (it's as clear as day isn't it? :what: )
     
  26. Jul 22, 2004
  27. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    Obvious bull. 90% of players do no research at all, don't read the boards, just download and play. To suggest that that 90% actually goes through the site with a fine tooth comb to find any possible get-out clauses such as the get-out clause listed RIGHT at the bottom of that T & C page is obviously idiotic.

    One thing I did recently was to take dated screenshots of the ENTIRE website of an RTG I played - I figured it was a hassle that would pay off big time in the event they tried this standard RTG sleight of hand. They didn't, but I'd have been ready for them if they had. It's a practice I recommend.
     
  28. Jul 22, 2004
  29. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I hope you get paid...even in two instalments over a week like this (it's sounding increasingly like CtoC's instalment plans!) To me it looks a bit like that thing called C.A.S.H.F.L.O.W. hassles.

    Please keep the thread updated on this.
     
  30. Jul 22, 2004
  31. jpm

    jpm Dormant account

    I like this part of their reply best "Be happy that you won the max $2000. It doesn't happen that often."

    More and more casinos are making a part of the T&C that you must come back regularly to check for changes to the T&C. That way they can always put the blame on you for not doing so.
     
  32. Jul 23, 2004
  33. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    I now what you mean - even more amusing is the fact it's been well over a month since I requested this $2,000 I should be greatfull for - and I haven't even received it :rolleyes:

    I replied to there last email with this:

    To which they replied with this:

    Notice the part I've highlighted in bold - so because I know how to play Blackjack OK, they're right to steal money off me? I played blackjack at $100 a hand plus, so it's not like I didn't give them every chance to win the money off me.

    Statements like this make it obvious to me that they're trying to rip me off.
     
  34. Jul 23, 2004
  35. jpm

    jpm Dormant account

    The attitude of these places is just mind boggling lately! Intimating that somehow because you know how to play blackjack properly, you are ripping them off or something. What a bunch of scumbags in this group!

    I had missed that VERY important part about the T&C actually being included in the email, but not completely included. That makes a huge difference! That is just fraudulent behavior in my opinion. Premeditated deception, pure & simple.

    If this place isn't in the rogue section already, they certainly should be now Bryan!
     
  36. Jul 23, 2004
  37. bewitch

    bewitch Dormant account

    Location:
    Home, sweet home
    The more I read, the less I want to play... Sad~ When will the casino realize it's very stupid to do things like this???? I started to feel there are fewer and fewer reputable casino exist day by day now.
     
  38. Jul 23, 2004
  39. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    It is laughable that they said the player should be grateful for their win even though the casino is still holding and has subtracted some of the winnings.
    Is this some form of a lucky tax that the player should pay when they got lucky and won?
     

Share This Page