Kiss Casino

[m249a]

Sorry, I was still on my first cup of coffee, I didn't check my math.

 

[jetset]

Dirk - have I got this right? They have taken the lion's share of the $4250 they owe you because their T&Cs say that the maximum payout is only $2 000, and they can't even get their act together to promptly pay you that much?

BTW RTG told me yesterday that they will get in contact with Montana to find out what's happening here.

 

[Dirk Diggler]

Jetset - yes that's virtually right, except for the term about the max $2,000 cashout

They sent me an email offering a bonus with the Terms & Conditions in and didn't include the term of a max cashout of $2,000 (if it existed then).

A month later they sent me a link to their T&C's after removing $2,250 from my account with this vague term in that wasn't even obviously relating to the bonus I did.

P.S Cheers for your help - it's much appreciated.

 

[jetset]

Understood - thanks for clarifying that for me.

 

[doobers]

wow digler this is a bunch of BS ..

i hope it works out for you .. im definitely never going near that casino again .. are there really any reputable online casinos out there anymore? golden palace?!

 

[Dirk Diggler]

Well still not received a dollar from these - t's now been about two months since I first requested a withdrawal.

I've not heard a thing out of the Montana commision either - this is apart from a confirmation email from them that they'd received it a month ago. I have now chased them up twice without hearing a thing.

I see that these and Giant Vegas are still not even on the Rogue list - what exactly does it take to get on there? Surely stealing $2,250 of a players money and then not paying the $2,000 they claim they aren't stealing should do the trick? (this is as well as them taking months to pay other players, if at all)

 

[cj.]

Dirk, this matter has been referred to Montana for mediation - unfortunately we have not been able to mutually come to a solution that was acceptable to you, therefore we have requested the assistance of a 3rd party.

I have recently joined the team as the affiliate manager for Giant Revenue, the affiliate program for both Kiss Casino and Giant Vegas. I saw this thread last week when I registered here, and have endeavored to find all information relating to this matter.

I have read through all correspondence, and while it seems there was a disagreement relating to the terms of wagering the bonus, the biggest issues seem to have arisen from the way this situation is being handled.

Statements like this:

"Be happy that you won the max $2000. It doesn't happen that often."

are not only embarassing and unprofessional for us, they go against every bit of marketing we have done to bring you in as a player. Keeping this in mind, why would anyone who is a Kiss Casino employee make statements like this to players?! That person wouldn't have their job for very long ...

For me, this opens poses the question why have ANY players (it seems 2 cases are noted in this thread) been given terrible customer support by our representatives and how do we fix it? Rest assured this is my first priority & I will be doing all I can.

Kiss Casino has been online since 1998 with thousands of satisfied players in that time ... this thread is the only problem I have been able to find - a blemish on our near perfect record. It only takes 1 negative issue to undo years of hard work and satisfied customers, but I hope we can rectify this situation for you Dirk ... and while I'm sure you will never play in our casino again, we will continue to work hard to improve the experience of our players at both Kiss Casino and Giant Vegas.

May I ask, who are you emailing multiple times with 'no response', as stated in your posts?

 

[Dirk Diggler]

Hi CJ,

In reply, I'd just been mailing the standard support address (support@kisscasino.com), they initially ignored me before 'Travis' replied to my third or fourth email.

To be honest I see the following as being the main problems with my case:

1) Kiss send me an offer via email with the terms and conditions included, then proceed to steal $2,250 from my account claiming a maximum cashout of $2,000 - which wasn't included in the terms and conditions included in the email. You then proceed to blank all my questions asking to why I should be held to terms not included in the original offer - do you have an answer to this?

2) Over two months since my original cashout and Kiss haven't paid me a single $. It seems to be the case for almost everyone who plays at either Kiss or Giant Vegas and wins - why is this exactly?

I see you state that Kiss has been 'online since 1998 with thousands of satisfied customers'. Seeing as you've just recently joined Kiss how exactly would you know how many satisfied customers they have? I'd be surprised if you had many at all considering you take months to payout any decent sized wins (lots of reports of this).

I see you've taken over as the affiliate manager, well you're certainly going to have your work cut out. I know The Blue Lizard Lounge for one (full praise to them) have pulled your casino's from their website due to my case and similar one's, and I'm sure others will have done the same

If you start paying players, and stop stealing money from their accounts then that maybe a start - until then I'm sure everyone who reads the message boards will stay well clear of your rogue outfit.

 

[swampwitch]

Unfortunately, our "guy" at Kiss/Giant Vegas wasn't able....or willing...to give us a good enough explanation for not paying monies that didn't seem to have anything to do with the bonus/wagering requirements. When Sorrelltop pressed him for an explanation, she received no further reply.
Pulling the banners was easy....We're just sorry we weren't able to help more.
Good luck Dirk...we're pulling for you!

 

[sw2003]

I have recently joined the team as the affiliate manager for Giant Revenue, the affiliate program for both Kiss Casino and Giant Vegas. I saw this thread last week when I registered here, and have endeavored to find all information relating to this matter.

I have read through all correspondence, and while it seems there was a disagreement relating to the terms of wagering the bonus, the biggest issues seem to have arisen from the way this situation is being handled.

Statements like this:

"Be happy that you won the max $2000. It doesn't happen that often."

are not only embarassing and unprofessional for us, they go against every bit of marketing we have done to bring you in as a player. Keeping this in mind, why would anyone who is a Kiss Casino employee make statements like this to players?! That person wouldn't have their job for very long ...

For me, this opens poses the question why have ANY players (it seems 2 cases are noted in this thread) been given terrible customer support by our representatives and how do we fix it? Rest assured this is my first priority & I will be doing all I can.

Kiss Casino has been online since 1998 with thousands of satisfied players in that time ... this thread is the only problem I have been able to find - a blemish on our near perfect record. It only takes 1 negative issue to undo years of hard work and satisfied customers, but I hope we can rectify this situation for you Dirk ... and while I'm sure you will never play in our casino again, we will continue to work hard to improve the experience of our players at both Kiss Casino and Giant Vegas.

May I ask, who are you emailing multiple times with 'no response', as stated in your posts?

No offense but jeez this guy is full of big words! Let see if there is any substance behind them. This is the only problem/blemish on your near perfect record that you could find? Modest aren't we? Blah blah it will undo years of hard work, .... more blah blah. You must have not been trying very hard. I seem to recall complaints about you guys on more than one site by different people. I am really sorry and I am not trying to nitpick here but your big words sounded so empty and gave me the impression that they were said more for show than anything else. Your words don't seem to have one ounce of sincere bone behind them. Once again, take no offense!

 

[cj.]

Hi Dirk,

1) Kiss send me an offer via email with the terms and conditions included, then proceed to steal $2,250 from my account claiming a maximum cashout of $2,000 - which wasn't included in the terms and conditions included in the email. You then proceed to blank all my questions asking to why I should be held to terms not included in the original offer - do you have an answer to this?

From what I understand, the only terms included in the mailer you received were terms that were specific to that offer - all general terms and conditions are housed at the website. As this offer was sent to VIP's (you have successfully played and received winnings on previous occasions in our casino) it is assumed that the standard terms and conditions are understood and accepted - but as this situation has shown us, if this isn't clear to the player at the time of depositing, we are going to continue to have similar issues in the future. The email should contain either a ) no terms but a link to the website terms page or b ) all terms, general casino and promo specific should be included with the email.

2) Over two months since my original cashout and Kiss haven't paid me a single $. It seems to be the case for almost everyone who plays at either Kiss or Giant Vegas and wins - why is this exactly?

Dirk, I understand you are beyond annoyed and your goal is to damage our reputation beyond repair, but when did you speak to every kiss casino winner?! There are 2 cases in this thread ... we have had more than 2 winners in our casino. You have a geniune case with a legitimate problem, no need to make things up.

I see you state that Kiss has been 'online since 1998 with thousands of satisfied customers'. Seeing as you've just recently joined Kiss how exactly would you know how many satisfied customers they have? I'd be surprised if you had many at all considering you take months to payout any decent sized wins (lots of reports of this).

I have been working with the Kiss team for about a year, consulting on affiliate development and helping with some design. In that time I've done a lot of research, read a lot of past correspondence and surfed the net for all references of our casino's. In all my research, 'lots of reports of this' seems to be just this thread.

I see you've taken over as the affiliate manager, well you're certainly going to have your work cut out. I know The Blue Lizard Lounge for one (full praise to them) have pulled your casino's from their website due to my case and similar one's, and I'm sure others will have done the same

It is unfortunate when a 3rd party becomes involved in situations like this, decides who is right based on 1 side of the story, makes demands via email for answers to a situation that they are not involved in, then decides we deserve to be blacklisted because we didn't provide them with information. Should we openly discuss your personal details and this situation with anyone who feels the need to know?! Of course not.

If you start paying players, and stop stealing money from their accounts then that maybe a start - until then I'm sure everyone who reads the message boards will stay well clear of your rogue outfit.

Again, exaggerating and making up stories might impress the spectators, but it makes me think you are not being truthful in the actual issue ... Based on your extremely 'good' blackjack playing, exceptional manipulation of bonuses and winning almost every time you deposited money, I could easily draw the conclusion you were trying to rip us off or that you have some secret technique ... therefore, you must be a rogue player?

You can't say we steal money from players accounts, which I know is a rediculous accusation, then expect me to believe that you 'didn't know there were other terms' - especially after playing, winning, and receiving funds on a previous occasion. As I said, you have a genuine case with making things up.

 

[cj.]

No offense but jeez this guy is full of big words! Let see if there is any substance behind them. This is the only problem/blemish on your near perfect record that you could find? Modest aren't we? Blah blah it will undo years of hard work, .... more blah blah. You must have not been trying very hard. I seem to recall complaints about you guys on more than one site by different people. I am really sorry and I am not trying to nitpick here but your big words sounded so empty and gave me the impression that they were said more for show than anything else. Your words don't seem to have one ounce of sincere bone behind them. Once again, take no offense!

Hi sw2003 - you are full of shit, but no offense??!! LOL Offense taken, because lets be honest - you don't make posts like this if you aren't trying to be offensive. I understand, as long as your friends are impressed

This 'girl' would love to know where you have seen the complaints you 'seem to recall', which are 'on more than one site by different people'. Jumping on a bandwagon with vague accusations is not only offensive, its slanderous.

Rest assured, my 'sincere bone' is fairly reliable - but you can judge that for yourself over time.

 

[largeeyes]

cj,

I have ZERO vested interest in this whole situation, but after seeing how you have treated people and dealt with this in a most unprofessional manner, I will be sure never to take my business to Kiss or Giant Vegas.

 

[bagofmaggots]

Rouge Player

So.....Kiss feels that winners are "rouge" players............Interesting!
I guess that means that players that lose must be "suckers"...........

 

[sw2003]

This 'girl' would love to know where you have seen the complaints you 'seem to recall', which are 'on more than one site by different people'. Jumping on a bandwagon with vague accusations is not only offensive, its slanderous.

The sites are all public. If you can't find them, you haven't been trying hard enough. I have to say that I am so far unimpressed by all your big but empty words.

 

[bethug]

this guy got to be fake, please tell me his fake.

 

[sw2003]

He is either a fake or being sarcastic or both! Everything he says could be in jest.

 

[bagofmaggots]

Fake?

I doubt that C.J. is a fake. Just another example of an arrogant casino operator. Well C.J. you can back up your big words by paying Dirk his winnings and prove your doubters all wrong!

 

[sorrelltop]

It is unfortunate when a 3rd party becomes involved in situations like this, decides who is right based on 1 side of the story, makes demands via email for answers to a situation that they are not involved in, then decides we deserve to be blacklisted because we didn't provide them with information. Should we openly discuss your personal details and this situation with anyone who feels the need to know?! Of course not.

This is the email that was sent to the manager. We were not asking for personal details, just answers.
------------------------------------------------
Hello xxxx,

Maybe you can help me out here. I am trying to listen to both sides of this issue.

It does appear that xxxx has cashed out and was paid promptly in the past. However, why would it take a month for a email reply regarding his last cashout request? Why was the remainder of his funds removed from his account? Why is it taking so long for his cashout of $2000? He has already provided the fax back, correct?

I've read the T&C at the site and I am a little confused.

Weekly coupons offering Instant Cash with No Deposit Required have a maximum cash-out of the Face Value of the Coupon i.e. A $10 Instant Cash Coupon has a maximum cash-out of only $10 and is available to First Time Players Only
Weekly Coupons Offering Match Bonuses have a maximum cash-out of $2,000 and have the following games excluded: Pontoon, Baccarat, Craps, Bingo, Poker and Roulette until such time as the wagering requirements have been met.
All Weekly coupons have wagering requirements of 20 times the deposit and bonus with double the wagering requirements on Blackjack, Multi Hand and Single Hand Video Poker.
In addition to the weekly terms above Kiss5 has a maximum cashout of $500

Did the T&C change recently? This says playthrough of 20x? Also, how can the max cashout be $2,000 AND $500? This is very confusing.

Also, xxxx said he contacted the arbitrary group and has not received a reply from them either.

The other player, xxxx, who was concerned about his cashout has been waiting 11 days now. Why is it taking so long?

I don't mean to put you on the spot xxxx, but if The Blue Lizard Lounge is going to stand behind you, we need answers.

Thank you so much for providing the answers as soon as possible.

Talk to you soon.
-------------------------------------------------------------

Also, because of our past relationship with Kiss/Giant Vegas we had sent the links to negative threads on the boards to them in the hope that they would answer them and put players minds at ease.

 

[Casinomeister]

Hi cj,

And welcome to the forum. Sometimes I'm in and out the studio rather frequently, and sometimes I am unable to follow the threads in the forum too carefully - I have to speed read through them sometimes.

I was hoping that in this thread, which unfortunately has not had my full attention, the situation between Kiss Casino and its players could have been ironed out sans emotional responses from the casino management:

Hi sw2003 - you are full of shit, but no offense??!! LOL Offense taken, because lets be honest - you don't make posts like this if you aren't trying to be offensive. I understand, as long as your friends are impressed

As the forum rules indicate "Please refrain from potty mouth language" - now I'm not trying to rag on you - but you are representing your company at the moment, and small lapses in judgement may have whatever repercussions they may have. I hope you thought this out when you posted the above comment.

Kiss complaints: Admittingly so, there are a few Kiss casino complaints in my in-box that I will prioritize today. One has already been handled by the Montana group - I'll check on the others.

As far as the comments to Sorrelltop, you mentioned she was not involved with the player issue. I will have to disagree with this because if she was promoting your casino - she was involved. She endorsed your operation by promotion thus she is a party in the matter. Looks like you lost yourself an affiliate by not reponding to her concern.

To everyone else. Please keep this thread mellow. Thanks!

 

[sandmanfromlv]

I am currently owed $2500 by Kiss which has been pending now for over 2 weeks. While they respond to emails, I have been receiving the standard RTG banking untruths, such as the old Costa Rican banking holiday stall, we're waiting on some banking issues to clear up in a couple of days, and finally, the one that should get both myself and others worried....

"Unfortunately we do not have a date as to when your withdrawal will be payed yet. I will contact you as soon as we do. We are waiting for a wire transfer and all I can assure you is that we are doing everything in our power to have your money for you as soon as possible"

RTG needs to step up and do the right thing here...!

 

[swampwitch]

It is unfortunate when a 3rd party becomes involved in situations like this, decides who is right based on 1 side of the story, makes demands via email for answers to a situation that they are not involved in, then decides we deserve to be blacklisted because we didn't provide them with information. Should we openly discuss your personal details and this situation with anyone who feels the need to know?! Of course not.

Along with what Sorrell answered, just let me add....We did not decide you deserved to be "blacklisted". That's not our job. Our portal and board had an affiliation with Giant Vegas/Kiss. We promoted you with the assumption that we were representing a fair and honest operation. When we began to hear the horror stories, we at first thought we were dealing with simple player/management misunderstandings. Happens all the time...a perfectly good casino is prematurely marked "rogue" before small problems are resolved.

Because we had had such good rapport with our "guy" from Giant Vegas, we were sure we could get this straightened out. Not just for Dirk, but for a casino we were representing in good faith. The way these problems have been handled thus far shows bad faith, and we won't be a party to it. Pulling banners and ending affiliations by one small portal and forum does not a blacklist make.

However, your snotty attitude and general quasi-superiority won't help keep you off someone else's blacklist. Good luck with that approach.

 

[caruso]

I was slow-paid for a grand total of $1,400 by Giant Vegas. Affiliate intervention got me paid after several weeks of no response from the casino, but that was a few months ago and for a lesser amount. I knew of another player with a larger cashin who received the same treatment - no pay, no response. paid eventually, though.

If players would just LISTEN TO THE WARNINGS none of this would happen - but they don't: they go on playing, then get screwed and say "don't play here". LOL, how ironic is this? They don't listen to the self-same advice when it comes from others, so why do they expect others to harken to them?

If you don't want at best a headache and at worst a no-pay, DON'T play at this clip-joint. If you DO play, don't bleat about getting screwed - the warnings were there. Just file the inevitable complaint, wait and pray.

CJ, you need to work a bit on your PR skills. Callings players rogues for "manipulating" the game-play doesn't wash with too many people, and alienates most.

 

[Casinomeister]

I was slow-paid for a grand total of $1,400 by Giant Vegas. Affiliate intervention got me paid after several weeks of no response from the casino, but that was a few months ago and for a lesser amount. I knew of another player with a larger cashin who received the same treatment - no pay, no response. paid eventually, though.

If players would just LISTEN TO THE WARNINGS none of this would happen - but they don't: they go on playing, then get screwed and say "don't play here". LOL, how ironic is this? They don't listen to the self-same advice when it comes from others, so why do they expect others to harken to them?

If you don't want at best a headache and at worst a no-pay, DON'T play at this clip-joint. If you DO play, don't bleat about getting screwed - the warnings were there. Just file the inevitable complaint, wait and pray.

CJ, you need to work a bit on your PR skills. Callings players rogues for "manipulating" the game-play doesn't wash with too many people, and alienates most.

I think CJ was trying to be funny and the comment wasn't made to be taken seriously. Looks like this attempt at comedy backfired on her.

But before we begin to sermonize on players who don't listen - what are they supposed to listen to? When players have grievances - they need to do something constructive about it - not simply post on message boards. That don't cut it. If I decide to pursue any of these issues - I need players to contact me directly so that I have all of the information to take care of these problems.

I have just searched my complaint folders, and I have three complaints on Kiss casino since July 15th - not an alarming figure. One was submitted today, one was resolved by the Montana group, one is pending. I understand that many players go to affiliates of these casinos - that's good - that's what they should be doing - put these affiliates to task on the responsibility of promoting online casinos. But message board grumbling doesn't do much of anything but release tension.

Someday you ought to post somewhere the name of every casino you have played at and see how many "clip joints" are included. I believe that players who are selective with whom they do business with don't have the problems that you may have had presently or in the past. How many times have you gone to Carley or to me, or to whomever for assistance? This is something that should never be. And it seems your name somehow pops up in nearly every thread that deals with a problematic casino - not as an observer but as a player.

My main issue here is that you - Caruso - should be much more selective with whom you are dealing with "casinowise". You would be leading by example for players at large.

 

[bethug]

why should any one play there, inetbetcasino, phonenician casino, bodog and a few others are ten time better