cj. said:I have recently joined the team as the affiliate manager for Giant Revenue, the affiliate program for both Kiss Casino and Giant Vegas. I saw this thread last week when I registered here, and have endeavored to find all information relating to this matter.
I have read through all correspondence, and while it seems there was a disagreement relating to the terms of wagering the bonus, the biggest issues seem to have arisen from the way this situation is being handled.
Statements like this:
"Be happy that you won the max $2000. It doesn't happen that often."
are not only embarassing and unprofessional for us, they go against every bit of marketing we have done to bring you in as a player. Keeping this in mind, why would anyone who is a Kiss Casino employee make statements like this to players?! That person wouldn't have their job for very long ...
For me, this opens poses the question why have ANY players (it seems 2 cases are noted in this thread) been given terrible customer support by our representatives and how do we fix it? Rest assured this is my first priority & I will be doing all I can.
Kiss Casino has been online since 1998 with thousands of satisfied players in that time ... this thread is the only problem I have been able to find - a blemish on our near perfect record. It only takes 1 negative issue to undo years of hard work and satisfied customers, but I hope we can rectify this situation for you Dirk ... and while I'm sure you will never play in our casino again, we will continue to work hard to improve the experience of our players at both Kiss Casino and Giant Vegas.
May I ask, who are you emailing multiple times with 'no response', as stated in your posts?
Dirk Diggler said:1) Kiss send me an offer via email with the terms and conditions included, then proceed to steal $2,250 from my account claiming a maximum cashout of $2,000 - which wasn't included in the terms and conditions included in the email. You then proceed to blank all my questions asking to why I should be held to terms not included in the original offer - do you have an answer to this?
Dirk Diggler said:2) Over two months since my original cashout and Kiss haven't paid me a single $. It seems to be the case for almost everyone who plays at either Kiss or Giant Vegas and wins - why is this exactly?
Dirk Diggler said:I see you state that Kiss has been 'online since 1998 with thousands of satisfied customers'. Seeing as you've just recently joined Kiss how exactly would you know how many satisfied customers they have? I'd be surprised if you had many at all considering you take months to payout any decent sized wins (lots of reports of this).
Dirk Diggler said:I see you've taken over as the affiliate manager, well you're certainly going to have your work cut out. I know The Blue Lizard Lounge for one (full praise to them) have pulled your casino's from their website due to my case and similar one's, and I'm sure others will have done the same
Dirk Diggler said:If you start paying players, and stop stealing money from their accounts then that maybe a start - until then I'm sure everyone who reads the message boards will stay well clear of your rogue outfit.
sw2003 said:No offense but jeez this guy is full of big words! Let see if there is any substance behind them. This is the only problem/blemish on your near perfect record that you could find? Modest aren't we? Blah blah it will undo years of hard work, .... more blah blah. You must have not been trying very hard. I seem to recall complaints about you guys on more than one site by different people. I am really sorry and I am not trying to nitpick here but your big words sounded so empty and gave me the impression that they were said more for show than anything else. Your words don't seem to have one ounce of sincere bone behind them. Once again, take no offense!
cj. said:This 'girl' would love to know where you have seen the complaints you 'seem to recall', which are 'on more than one site by different people'. Jumping on a bandwagon with vague accusations is not only offensive, its slanderous.
It is unfortunate when a 3rd party becomes involved in situations like this, decides who is right based on 1 side of the story, makes demands via email for answers to a situation that they are not involved in, then decides we deserve to be blacklisted because we didn't provide them with information. Should we openly discuss your personal details and this situation with anyone who feels the need to know?! Of course not.
Hi sw2003 - you are full of shit, but no offense??!! LOL Offense taken, because lets be honest - you don't make posts like this if you aren't trying to be offensive. I understand, as long as your friends are impressed
It is unfortunate when a 3rd party becomes involved in situations like this, decides who is right based on 1 side of the story, makes demands via email for answers to a situation that they are not involved in, then decides we deserve to be blacklisted because we didn't provide them with information. Should we openly discuss your personal details and this situation with anyone who feels the need to know?! Of course not.
caruso said:I was slow-paid for a grand total of $1,400 by Giant Vegas. Affiliate intervention got me paid after several weeks of no response from the casino, but that was a few months ago and for a lesser amount. I knew of another player with a larger cashin who received the same treatment - no pay, no response. paid eventually, though.
If players would just LISTEN TO THE WARNINGS none of this would happen - but they don't: they go on playing, then get screwed and say "don't play here". LOL, how ironic is this? They don't listen to the self-same advice when it comes from others, so why do they expect others to harken to them?
If you don't want at best a headache and at worst a no-pay, DON'T play at this clip-joint. If you DO play, don't bleat about getting screwed - the warnings were there. Just file the inevitable complaint, wait and pray.
CJ, you need to work a bit on your PR skills. Callings players rogues for "manipulating" the game-play doesn't wash with too many people, and alienates most.