Jan at L&L comes through again for the player.

souldragon

Senior Member
Joined
Oct 17, 2012
Location
Kent
Took a deposit bonus at Fun of 20 Super spins at £1 each.Triggered a feature which retriggered several times culminating in a total win of £736.As these were bonus funds wagering kicked in at a massive £36800.I didn't realise that i only had 48 hours to complete this so having built up my balance to £2367,i ran out of time and my balance was reset to zero.
I sent Jan a PM explaining the situation and he has restored my balance with a 10x wagering requirement.I am absolutely blown away by this gesture,i cannot think of any other rep or casino group that would have been so generous in these circumstances.I am a regular at several of the L&L brands so i do not want to give the impression that every player would be treated in this way but by this handling it this way they certainly now have me as a customer for life.
 
L&L Casino Group was awarded Best Casino Group 2018 and 2019 at Casinomeister

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Jan is a top bloke.

However look at the issue here. On the one hand we’re being told that big sessions are a potential red flag for gambling issues and on the other we have casinos setting time limits on wagering. What exactly is the player meant to do?
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Good on ya.
Here, moved to Fun Casino, and been nothing but griefs culminating in a closure of all accts with the L and L brands
First go around, a year or 2 back, had an issue, 3 weeks, no response to PM
Due to CM 'vibe', gave another go recently
WDs sitting pending.
Inability to WD because of a sitting pending WD
CSR giving misinformation.
Verified acct and dep pending too long.
The super-fun SOW because UKGC despite not being from the UK.
Sure, Jan has PMed and helped where able.
Casino wise?
Hard pass. Locked those doors.
A long, overly tedious, heavily grief laden experience.
Granted, positive experiences here because of the rep, hence the switch-to
But on my personal front, and anyone for suggestions from me, bottom of the recommmend list- - far, far too much grief - Not everyone, everywhere has access to a 'Jan' so, a no from me
 

souldragon

Senior Member
Joined
Oct 17, 2012
Location
Kent
Jan is a top bloke.

However look at the issue here. On the one hand we’re being told that big sessions are a potential red flag for gambling issues and on the other we have casinos setting time limits on wagering. What exactly is the player meant to do?
I think the main issue here is that it was an unusual situation.Normally 48 hours would be more than enough to wager winnings from free spins and even Jan was amazed that 20 £1 spins could return £736 which in turn generated the wagering of £36800.One further thing to add is that i now have 30 days to complete wagering which means that i do not have to play stupid stakes in order to complete in time.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
I think the main issue here is that it was an unusual situation.Normally 48 hours would be more than enough to wager winnings from free spins and even Jan was amazed that 20 £1 spins could return £736 which in turn generated the wagering of £36800.One further thing to add is that i now have 30 days to complete wagering which means that i do not have to play stupid stakes in order to complete in time.
Just glad it’s all been sorted mate :)
 
Top