Ok guys and gals - let's get serious here. I make the short lists from your input - there should be loads of members chiming in.
Are you asking me to be serious?!
Best Casino
This year this award is going to CasinoLuck: i have had great experiences as usual in Redbet, 32Red (+sisters), MrGreen, V&J, Guts (+Rizk), I-Game, and perhaps a few more, but thanks to Eric's pampering, quick replies whenever i prompted him for one or the other, and always very swift and player-friendly handling of any and all issues or requests, i can't do anything else then put this credit where it's due : ) Thanks a lot Eric for a great 2016! See you next year!
Worst Casino
All other Casino's! Joke of course, i don't really have a worst Casino to pick, for me it's either a good one, that is worth my dough, or else i don't even bother to get involved enough to go and compare as to 'who did what' in the worst possible ways... I guess it's just not in my nature to focus on the negatives too much, there's enough of that already in the 'real world'..
That said, i do criticize each and every point of improvement in each of the Casino's i do play at, but always make an effort to let staff know, hoping for improvement. And most of the times i do this 'behind closed doors' because i don't like to publicly try and tarnish any of those places. After all, errors are made every day, almost by everyone, and as long as people get the chance to make up for them, things mostly will resolve in a pleasant manner for all parties involved. And say what you will, but in the world wide web some stuff, even if it isn't true, does stick to a name for the longest time! That in mind, i've found in my years of play, that if you're helpful and friendly, you will most of the times be treated the same way.
Best Casino Group
Also will have to be the CasinoLuck group, so NextCasino and Wildslots: it's of course basically one and the same, as with most group Casino's, and in this group that just means that i can enjoy 3 of each offer, instead of one! As i was already really happy with CL, of course i am equally happy with the sisters : ) Again, thanks Eric (and team) for a great and entertaining 2016!
Worst Casino Group
See 'Worst Casino'
Best Casino Manager
Also naturally goes to Eric...aside from what i've already said, the man is so cool, really gives me a lot of extra info, and is also always in for some great banter, and always at hand..you can't really desire much more from a Casino Manager! There are a bunch of great guys here on the forums, that come very close, and i would like to name them: I-GameRobin - I-Game, Yits - Guts, Captain Rizk - Rizk,
Unibet rep - Unibet, Crosby - MrGreen (only a few interactions, but surprisingly pleasant!), MariusManager - Redbet...All fantastic guys that have professionally solved each and every issue, or replied to any query i may have posted in a timely manner.
My heart is still aching a bit, as i kind of feel like i stabbed my
all time favorite manager in the back this year and last, which is Pat H. from 32Red! So if you read this my good man, note the bolded part..that is a title no-one can probably ever take away
My play in 32Red has been abysmal (in terms of me depositing to show some loyalty) and still Pat managed to pamper me into high heaven, very much undeserved if i may say so! But i've had a few tough months money-wise, and chose to use my fairly small pecuniary assets, to play in multiplatform competitors instead!
As a side note, the rumors about 32Red, soon being able to increase their portfolio with more providers..seems true! But you didn't hear that from me
All i can say if that is going to happen, i think most of my deposits will go to 32Red again...
Worst Casino Manager
Hmm, i choose not to name and shame whoever got on my bad side here, but i have to say i wonder why some people are able to acquire certain positions sometimes!
Best Casino Support
Nice surprises this year in both MrGreen, Unibet and V&J! I always think a lot of chat facilities can be a whole lot better, but in my list of regulars i am pretty much always content with the quality and response time..
This year on a few occasions i was very pleasantly surprised with the 3 mentioned just now! Thanks for that..stuff like that will increase a player's motivation and/or relationship status with said Casino, all the more reason for all Casino's to really try and shine in that section! It works both ways... They surely saw more of my deposits just because of those small 'details'.
Worst Casino Support
@ A LOT of Casino's support staff, GO AWAY, and learn how to interact with people better, learn about how your effin Games work, and get your vocabulary right, at least the Casino related terminology! And @ OPERATORS: it's
your responsibility to either train your staff well, and then keep on checking them for quality control, BUT also to not overload your poor staff, making them work solo in place of a whole damn support team! That will end up badly 99% of the time. In that case i would almost say better no support then bad support i.m.o.
Best Player Experience (individual or in general)
All my good experiences unfortunately are overclouded with the dark mist of losing too much
2016 was the worst year so far in terms of cash-outs, and i sure hope something will still change come X-Mas, or i may be a lot less cheery in 2017! However all the Casino's i mentioned above have given me the feeling they appreciate my business on occasion, but Lady Luck didn't contribute...
I still have hopes, so let's make it: 'Insert Great Experience Here Later!'
Worst Player Experience (individual or in general)
See 'Worst Casino', nothing out of the ordinary, or worth a mention though
Forum thread/user of the year
Too much fear for pitchforks if i choose a single person or thread here, but i would like to say i have been seeing a lot of cool threads, that i now regularly check
Harry's new thread is a good one, Colin's (Geordie) CM Bar&Grill is a good one, all off Blathaon's contributions are great, i also think most of Dunover's slot reviews are very good, and there is so much more...people like Tirilej (also has my vote for most active Casino Rep helper
) and Jasminebed are not only real friends, but very helpful to all, and guys like Hedgehok, HarryBKK, VWM and Richas are always very clear and/or insightful on a lot of interesting topics, which then are elaborately bespoken (sometimes a bit too elaborate wink wink nudge nudge VWM?) and
then there's a whole bunch of moaners, groaners and wankers, that seemingly take each and every chance they get to diss Games, Providers, Casino's and even me! (joke) The italic sentence is so tongue in cheek, but i will say that just to be safe
The 'bunch' i am referring too are a U.K. 'mob' of sorts, such as dunover, jonmincher, richy, goat, JD, Spin T and a few more, which are actually really nice people, and bring a lot of color and humor to the forums!
All i am saying, like every year, is that i am really happy to be part of one of the greatest Gambling Forums on the net!
There could be more said, even more categories added, but i am quite a busy man nowadays, so i'll leave it at that!
Edited to add: almost forgot about my most recent sign up, which was in Royal Panda, where so far all seems to be pretty cool! They didn't receive any action yet, so logically won't be in this list, but so far they seem to be one of the chosen few that get to be on the shortlist for next year!