Intercasino - What a joke

[spearmaster]

Flyer -

Personally, I believe that any operation which is open 24/7 should have support during the same hours. I'm not a big fan of the "weekend" excuse either.

Jane, can you explain?

 

[silcnlayc]

This is just an opinion and might not mean much to anyone but me, but I would like to share it in case others are thinking along the same lines, if not then thats ok too...

I used to play at Intercasino for years and had a great time and great service till recently (late last year) when I noticed a falling off period and tripling up of players (anywhere between 200-300 players online at any given time now) period which made cs a little more hard to reach and wins harder to achieve. I finally gave up on them last December, uninstalled them and went to Sands of the Carib and VIP casino which I noticed that the average wait time for withdrawals and cs is less than 8 hours for withdrawals and 30 minutes for cs.

The players base at any given time online at these casinos are between 10-50, which is wonderful for me since if I need a response, I noticed they are very quick on the replies and the wins are back (such as Rapid Fire etc).

I think what has happened is Intercasino has gotten to big for themselves, too fast and can't handle the customer base as they need to and I also feel, they really don't care much at all anymore for they have a very LARGE customer base now where they don't NEED to cater to any single player anymore.

This is why I quit them... slow paying, slow customer service to non existent and a years worth of really bad losses with out a break....was time to move on to another casino that still cares, which were SOTC and VIP which are in the same family of games.

Just thought I would pass this on...

 

[henryVIII]

Spearmaster - quick update,

I've been told in an email that Intercasino don't have any Managers available over the weekend (not exactly the thing I wanted to hear).

Apparently, an Intercasino manager is going to call me on Monday; however, I was told that someone was going to ring me on Thursday morning but that didnt happen so I wont be holding my breath.

Sorry, flyer, I know its a little off topic but could you clarify your use of 'gall' as its caused a bit of a stir.

As to the issue ... for all I ridicule intercasino ... its partly because they are quite solid .... put it this way, if you were having a dispute with shark casino then no one would be joking.

So, you have to wait a bit longer than youd like ... chill ... intercasino are rock solid and have an impeccable reputation.

They might be hard on people trying to 'squeeze' them though so Id be careful before you blow your own reputation.

There is a bit of a 'tone' that you may (or may not) be looking to blackmail them via this forum though.

And no reputable casino is going to take that very quietly.

And quite right as it means that those who do have legitimate complaints are tarred with the same brush.

So, exactly what are you wanting 10 x 75 compensation for???

You never bothered to explain.

 

[Scooter7]

So, exactly what are you wanting 10 x 75 compensation for???

You never bothered to explain.

Excellent question, Henry.

Obviously, I don't know the whole story, and thus should not take sides, but it is odd that we're not hearing the reason for the dispute.

Unless Flyer gives us all the details, I can't even consider siding with the player here.

 

[Scooter7]

I looked at the threads that Flyer187 has started and they all look the same to me; a vague accusation followed by an attempt to publicize and discredit the target casino.

Enough already. Use the PAB service and stop dragging casinos through the mud until/unless Bryan fails to help mediate a successful resolution.

The last time you took a shot at InterCasino, most of the posters sided with the casino because they considered your complaint unreasonable (although IC was kind enough to credit your account.)

This time, they once again offered you a credit, but it wasn't good enough for you and the forum still doesn't know what the issue was.

Let's help all of the casinos we do business with improve their operations with constructive ideas instead of vaguely defined complaints and attacks.




https://www.casinomeister.com/forums/threads/need-a-grand-prive-group-rep-they-stole-my-money.13021/


Need a Grand Prive Group Rep - They Stole My Money!!
Afternoon all,

As stated above, avoid the Grand Prive group (Jupiter Club, etc..) like the plague.

They have stolen my deposit, any reps for the group on this board?


https://www.casinomeister.com/forum...ustomer-service-first-time-ever-for-me.12744/

32 Red - Disgraceful Customer Service (First time ever for me)
Afternoon all,

I've just finished a chase up conversation with 32Red after waiting for over 2 weeks from a phone call or email from the Operations Manager, who I was told was on holiday in Canada (fair enough, he's on holiday so I'm told he'll be in touch when he returns in the next few days).

I was promised that the Operations Manager would review and resolve the problems I had experienced at the casino, however I'm still waiting over 2 weeks later.

The Customer Agent today just seemed to rhyme off a load of corporate babble about 'we're number 1, voted the best' blah blah blah, when to be honest all I want is my problem reviewed and solved. I'm a dissatisfied customer and I just want my issues resolved thanks, not to be flanneled off by a load of scripted rubbish.

I appreciate that they're usually very good, but I think i've been blatently lied to this time and won't be playing there again - very very poor.

Flyer187

https://www.casinomeister.com/forums/threads/intercasino-resolved.10421/

Intercasino - Resolved
Evening Everyone,

I've been having a number of issues with Intercasino recently, particularly around that fact that I recently made my first deposit on the 26th November and started playing here and won quite big (1,452.00 UK pounds).

The problem is they have not provided me with a PIN number enabling me to withdraw any money (and as you've probably guessed) I have lost my winnings.

They have already exceeded their Terms and Conditions by not providing me with a PIN number within 3 - 5 days (I still dont have a PIN on the 9th December meaning they are already over 10 working days late in providing me with this facility).

I originally emailed Intercasino and they said they would credit my account with a 100 pound goodwill payment, however this represents less than 10% of the actual cashout amount I requested.

Here is a copy of the most recent email i have sent to Intercasino Management (JaneB@intercasino.co.uk) -


Good Evening,

Please can you contact me on ************* (UK mobile).

I have received disgraceful customer service and casino management from Intercasino and wish to speak to the highest level of authority to report this.

Here is a list of the problems I have encountered -

1). Intercasino have not delivered my casino PIN number in line with the Terms and Conditions on this page

You do not have permission to view link Log in or register now.

and therefore they have broke their Casino Operating Guidelines.

2). My request to withdraw 1,452.00 was refused because I did not have a PIN number (because Intercasino have not sent it). This PIN number (because of its importance), should have been sent by recorded delivery or DHL - if Intercasino did not do so then they are responsible for it not being delivered.

3). A 100.00 offer of goodwill/compensation was made and placed in my account, however this offer represents less than 10% of the amount I requested to withdraw.

4). It is my understanding that a UK casino cannot refuse to pay any customer if the request is received within the rules of the UK Gaming Act (I am a HR Manager who specialises in Terms and Conditions) and my request was made within the guidelines.

5). The Customer Support I have received from your helplines has been both uninformed and very uninformative.

I would appreciate an immediate phone call to the number above, and a full and complete explanation of all the points I have raised.

Additionally, if the response I receive from Intercasino management is not satisfactory, I will refer this incident immediately to the UK Gaming Authorities.

Regards


Philip Pattison
USER NAME - **********
ACCOUNT NUMBER - *************



If anyone on this board has a good relationship with any customer/management support representative from Intercasino please email me at auwc61@dsl.pipex.com or send me a private message on here.

Additionally, if anyone has any advice as to what my next course of action should be, please respond to this post or email me direct.

Thanks in advance guys

Phil P (Flyer187)

 

[Flyer187]

Scooter7,

I use this board both for the community side (winner screenshots, my fave section - slotster is a don) and to help me out when I'm having difficulties with casinos (advice from forum members and to raise awareness).

Once again, apologies if i'm doing something wrong - i've been a member here for over a year and am not looking to cause anyone problems.

 

[Flyer187]

A new level of stupidity from Intercasino.......

Ok guys, I receive a private message from Jane Bentley's account on this forum stating that someone will call me today to resolve this issue - hoorah! I think.

So someone calls me at 5pm GMT to now state that my original account has been reopened and credited with 75 pounds (errr, why???)......

- Firstly, I refused the original offer of 75 pounds offer as derisory in view of the complaint involving thousands I had made.

- Secondly, the person who rang me was a 'Customer Service Manager' - in other words one of Jane's PA's - who has absolutely no ability/power to intervene or resolve the query whatsoever (these people cannot do anything more than Jane instructs them).

- Thirdly, when I stated I would be refusing this offer (for the fourth time), this CSM asked me to email Jane again either directly or through Casinomeister - Jeez, any other hoops you want me to jump through???

- Finally, I was told that the person who rang me today was someone who could resolve this situation - again another lie because this person was nothing more than a mouthpiece for someone else.

What planet are the customer service/management department of this casino on? (anyone would think I'm asking them to fly me to the moon)

 

[GrandMaster]

What planet are the customer service/management department of this casino on? (anyone would think I'm asking them to fly me to the moon)

I am wondering what planet you are from. From what I read, it sounds like Intercasino messed up in your case. It is perfectly understandable that you do not want to play at Intercasino, but demanding 750 compensation is ridiculous.
If you were claiming damages in court, you would have to show actual financial loss. Can you prove that you have lost 750 as the result of Intercasino's actions?

 

[Flizzin]

The thing is that people have opinions and an open mind. Flyer, you can't just post here as a player and expect everyone to side with you just because they are players too.

I have been screwed over before as well (Club Player ) but I had extensive evidence of why I was being wronged. In the end the patience and time paid off.

I just see you name calling and have provided no proof whatsoever about why you should deserve 750. At this point as a completely unbiased observer, I don't feel you have presented a solid "case".

Just my opinion. not trying to offend you.

 

[silcnlayc]

The problem is they have not provided me with a PIN number enabling me to withdraw any money (and as you've probably guessed) I have lost my winnings.

I just withdrew from VIP casino who used to request a pin and no longer does. Is Intercasino still requesting pins to withdraw? I have waited up to 15 days for a pin when they still required them to withdraw and not once did the casino THREATEN me to make me play back all my funds I won since my winnings just sat there till I did get my pin.

The problem is they have not provided me with a PIN number enabling me to withdraw any money (and as you've probably guessed) I have lost my winnings.

That is the lamest excuse for we have all been there and done it and never asked for the casinos to pay back what we WILLINGLY (if not stupidly) spent back.

Ok, this has gotten pretty bad IMO, for no one held a gun to your head to MAKE you spend the winnings back first of all.

Firstly, I refused the original offer of 75 pounds offer as derisory in view of the complaint involving thousands I had made

2nd:They owe you nothing but for the fact you couldn't control yourself, you and only you are resposnible in spending it back and they were kind enough to offer you this and you REFUSED????.

3rd: It seems you have been having MANY issues (more than an average player) with casinos when in fact the issues just might be with your own lack of self control or not understanding it seems.

No offense intended, just observations on your e-mail correspondences.

 

[spearmaster]

I should point out now (completely forgot) that Casinomeister is the OFFICIAL mediator for disputes with Intercasino! This is why they said to email him...

However, again I should point out that this forum is not to be used to pressure a casino into paying compensation. As I do not have the details of the issue in front of me (and, being jetlagged, don't wish to look them up) I don't want to drag it out here.

If the issue is that, because you did not get a PIN, you lost your winnings, I think there's nothing more to be discussed. I actually don't play very often at Cryptologic-powered casinos because of this very issue, though clearly the PIN is for your own protection.

Otherwise, if you haven't already PAB'ed, do so, with full details of the issue. If you have, then Casinomeister will get to it as soon as he can, he's only just returned from his trip to Jackpotland... er... Vegas...

 

[Macgyver]

Point of interest ...

Intercasino no longer requires the PIN to withdraw, at the very least, if you've been playing there for a few months.

I can't speak for new players to the casino, but I can attest that I've withdrawn a few times in the last two or three months, and I've not needed a PIN.

 

[silcnlayc]

Intercasino no longer requires the PIN to withdraw, at the very least, if you've been playing there for a few months.

Haven't had the pleasure at Intercasino but both VIP and Sands of the Carib don't require pins anymore...so just how long ago was this then if you still required a pin? and Intercasino stopped a few months ago as Macgyver is saying ??? FISHY, FISHY !!!!!!!!!!! and it isn't smelling good either...

 

[Casinomeister]

Pin numbers haven't been used since May 2006.

For arbitration services, please fill out this form here and I'll get on it:

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[Jane Bentley]

Hello Flyer 187

As my colleague mentioned to you yesterday, we have done everything we can to investigate your initial query and we made you an offer of 75 as a goodwill gesture. If you are unsatisfied with our response, please feel free to use our independent arbitration service -

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Regards
Jane

 

[silcnlayc]

Dear Jane,

Since Flyer187 doesn't seem to think that $75 is a nice piece of change to start playing with, I will step up to the plate and take it off your hands if need be, and maybe it would "entice" me to come back again (Fell off the wagon yesterday and gave Intercasino another shot)....ahh well....

So if you have any extra lying around...I'm your gal!

 

[GrandMaster]

It's actually 75, about $140.

 

[silcnlayc]

It's actually 75, about $140.

You're kidding!!! Alrighty....here I am...stepping up to help ease the load of that much pocket change Ms Jane.....!!!