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32 Red - Disgraceful Customer Service (First time ever for me)

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Flyer187, Jun 4, 2006.

    Jun 4, 2006
  1. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    Afternoon all,

    I've just finished a chase up conversation with 32Red after waiting for over 2 weeks from a phone call or email from the Operations Manager, who I was told was on holiday in Canada (fair enough, he's on holiday so I'm told he'll be in touch when he returns in the next few days).

    I was promised that the Operations Manager would review and resolve the problems I had experienced at the casino, however I'm still waiting over 2 weeks later.

    The Customer Agent today just seemed to rhyme off a load of corporate babble about 'we're number 1, voted the best' blah blah blah, when to be honest all I want is my problem reviewed and solved. I'm a dissatisfied customer and I just want my issues resolved thanks, not to be flanneled off by a load of scripted rubbish.

    I appreciate that they're usually very good, but I think i've been blatently lied to this time and won't be playing there again - very very poor.

    Flyer187
     
  2. Jun 4, 2006
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Hi Flyer, I have no idea what the problem is/was, but the Director of Operations was indeed in Canada. His name is Pat Harrison and he's an active member of this forum. Have you tried PM'ing him directly with the details of the problem? Here's a link to his profile, just click on send a private message, hope that helps, and that you get this worked out.

    http://www.casinomeister.com/forums/members/path.html
     
  4. Jun 4, 2006
  5. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Hi Flyer

    What exactly is your issue with the casino? Is it a deposit problem? Withdrawal?

    Have you PM'd Ed or Pat in this forum?

    It's difficult to offer an opinion or help without any further detail.
     
  6. Jun 4, 2006
  7. mucullus

    mucullus Experienced Member

    Location:
    Germany
    Pat is already there. And it's Sunday, omg! ;) :thumbsup:
     
  8. Jun 4, 2006
  9. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    Pat's on the case!! (Quick Update)

    Quick Update...

    I've just received a PM from Pat, and have returned a PM explaining the full situation, fingers crossed for a speedy resolution.

    Flyer187
     
  10. Jun 4, 2006
  11. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Glad to hear it Flyer... :thumbsup:

    Hey Pat, you ever hear of a weekend? It's this thing where people take two days off, from like work you know? :D
     
  12. Jun 4, 2006
  13. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    Big thanks to Pat

    The situation has now been resolved, and I'd like to say a big thank you to Pat for a prompt and excellent response from 32 Red.
     
  14. Jun 4, 2006
  15. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Excellent news Flyer. All in two hours or so. And people wonder why Bryan has chosen them as Number 1 three years running? No big surprise here.

    I'm glad your situation has been resolved. :)
     
  16. Jun 4, 2006
  17. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Might be an idea to change the thread title then Flyer?.. Seems odd to have "32RED" and "Disgraceful" in the same sentence! ;)
     
    1 person likes this.
  18. Jun 4, 2006
  19. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    What was the original problem?
     
  20. Jun 4, 2006
  21. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!

    Good call Slotster :thumbsup:

    32 Red is a good example for Player Standards that should be implemented by eCOGRA....problem is 32 Red is so far above eCOGRAs standards that it is silly for 32 Red to even place eCOGRAs Seal on their web page.

    :thumbsup: :thumbsup: 2 thumbs up for 32 Red and Pat
     
    1 person likes this.
  22. Jun 4, 2006
  23. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Ha, funniest thing Rob! The first thing I did when everyone started mentioning Ecogra on the JF thread was whizz over to the 32RED website to see if they were 'accredited'...
     
  24. Jun 4, 2006
  25. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    News Flash !!


    In an unprecedented release 32 Red has just agreed to sent eCOGRA a copy of their casino rules and regulations on how to properly operate an online casino stating that eCOGRA can use all of their materials and standards free of charge.....:eek2:

    If I were 32 Red I would at least charge something.....:lolup: :lolup: :lolup:
     
  26. Jun 4, 2006
  27. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!

    For those of you who don't know already.......the above statement was not from 32 Red but this would be a nice gesture though...:D :D
     
    Last edited: Jun 4, 2006
  28. Jun 4, 2006
  29. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    In addition to 32Red, Intercasino is also not accredited.

    Neither is PokerStars or PartyPoker. (Although they do have a bunch of crappy, 3rd-rate casino-affiliated sites listed.)

    Apparently, the best way to see if a site is reputable, is to make sure it's not affiliated with eCogra. :cool:
     
    1 person likes this.
  30. Jun 4, 2006
  31. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    I already posted this in another thread

    the 3 good casinos that I still play at do not have the eCOGRA seal, from the 7 casinos that I closed accounts with due to problems 6 of them did have the seal, the stats speak for themselves :eek2:
     
  32. Jun 5, 2006
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    So eCOGRA is Safebet in disguise only that its changed to accrediting MGs instead of RTGs.

    Damn. 666 posts. Bad omen for betting.
     
    1 person likes this.
  34. Jun 5, 2006
  35. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    HAHAHAHAHA Chuchu!!! :lolup:

    Yes I definately agree. 32Red hats-off! However I hope the issue was pretty serious else Pat can't go on holiday again!
     
  36. Jun 5, 2006
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    A quick post whether I like it or not. It's 6/6 in 2006 and The Omen is released at theatres today. Sorry guys!
     
  38. Jun 6, 2006
  39. vtlady

    vtlady Dormant account

    Occupation:
    retired
    Location:
    USA
    32 Red

    I feel their service has been great and also their ongoing customer communication. Their is a good reason probably that they don't want any connection to eCogra. eCogra as I have stated on numerous occasions is nothing but a seal that is worth nothing. A player can not count on them to enforce the rules they already have, never mind the rules that 32 Red uses. But thanks 32 Red for showing them what they should be enforcing and doing.

    Also congradulations to 32 Red for 2005 Casino of the year.:thumbsup:

    Good going everyone.:thumbsup:
     

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