- Joined
- Sep 13, 2005
- Location
- England, UK
Afternoon all,
I've just finished a chase up conversation with 32Red after waiting for over 2 weeks from a phone call or email from the Operations Manager, who I was told was on holiday in Canada (fair enough, he's on holiday so I'm told he'll be in touch when he returns in the next few days).
I was promised that the Operations Manager would review and resolve the problems I had experienced at the casino, however I'm still waiting over 2 weeks later.
The Customer Agent today just seemed to rhyme off a load of corporate babble about 'we're number 1, voted the best' blah blah blah, when to be honest all I want is my problem reviewed and solved. I'm a dissatisfied customer and I just want my issues resolved thanks, not to be flanneled off by a load of scripted rubbish.
I appreciate that they're usually very good, but I think i've been blatently lied to this time and won't be playing there again - very very poor.
Flyer187
I've just finished a chase up conversation with 32Red after waiting for over 2 weeks from a phone call or email from the Operations Manager, who I was told was on holiday in Canada (fair enough, he's on holiday so I'm told he'll be in touch when he returns in the next few days).
I was promised that the Operations Manager would review and resolve the problems I had experienced at the casino, however I'm still waiting over 2 weeks later.
The Customer Agent today just seemed to rhyme off a load of corporate babble about 'we're number 1, voted the best' blah blah blah, when to be honest all I want is my problem reviewed and solved. I'm a dissatisfied customer and I just want my issues resolved thanks, not to be flanneled off by a load of scripted rubbish.
I appreciate that they're usually very good, but I think i've been blatently lied to this time and won't be playing there again - very very poor.
Flyer187