Mr Vegas and their support team

[thisismatteh]

Anyone else frustrated and or tired of Mr.Vegas support team?

Seems like everytime there is an issue regarding freespins not being credited, errors in freespins not opening correctly, Wheels of Vegas not being credited, it takes anywhere between 1-5 business days for the issue to be resolved?

It seems like Level 1 support is only there to forward your complaint on to the relevent support team, who must consist of a very small dedicated team. I'm surprised Level 1 support is unable to issue a freespin value (even 5 freespins) to solve the issue and reduce backlog.

My most recent situation that I'm currently on day 5 of waiting for, is not being credited the Xmas Wheel of Vegas for completing the daily clue/challenge (Which Level 1 support confirmed I met all conditions, and they would forward to the next team to credit me the wheel).

Seems like every day there is an issue that needs resolution and it's a constant battle of days until it gets resolved for something very simple. Strongly thinking of bailing to a competitor that doesn't take so much time to resolve customer issues.


This casino's full review can be found here

 

[slotmaster]

My 2 days waiting for them to verify me is not as bad, but ya not that great and they will probably hate me for saying that. Now I am awaiting the withdrawal process and see what adventures come of that.

Had some fun once I got verified and was able to play finally and got a jackpot trophy to spin the wheel already.

 

[justdoit]

same C/S told me we email you in 24hrs I forgot about it 6 weeks later I got email we credit you with 50 spins wtf

 

[thisismatteh]

For a fun update, officially 7 days past and still no resolution. I definitely do not feel supported and definitely will be shopping around for alternatives

 

[slotmaster]

Rainbow Friday not hooked up for us? Not getting any after 2 deposits, have to wait to get withdrawal methods activated like ecashout. Deposited with interac and can't withdraw by interac,lol They did offer to block my account so don't play it, which was nice but small withdrawal so said it's good no need haha.

 

[slotmaster]

Rainbow Friday not hooked up for us? Not getting any after 2 deposits, have to wait to get withdrawal methods activated like ecashout. Deposited with interac and can't withdraw by interac,lol They did offer to block my account so don't play it, which was nice but small withdrawal so said it's good no need haha.

They activated my preferred withdrawal option and approved my withdrawal.