Intercasino - What a joke

Flyer187

Senior Member
PABnoaccred
Joined
Sep 13, 2005
Location
England, UK
Evening all,

A little heads up to all the guys at Casinomeister to avoid Intercasino like the plague.

I ended up having to contact Jane Bentley via Casinomeister in order to have an account query looked into - my email was not responded to by Jane (casino management or whoever masquerades as her) for over a week.

Inept support = my Intercasino account closed.

Head over to 32RED for some real customer service via Pat Harrison et al.
 

mamgamb

Banned User - multiple forum accounts - violation
Joined
Apr 7, 2006
Location
England
I agree the support is crap, but apart from that they're extremely reliable in terms of payments which is the important part!
 

Jane Bentley

Casino Representative
Joined
Jan 10, 2005
Location
UK
Hello Flyer187

The service which you have received is not by any means the standard which I personally strive for. We have received a unusually high level of emails to our call centre this month due to our change in bonus mechanics. I have been at our call centre for the last 3 weeks dealing with these issues and ensuring that all our staff our fully up to speed with these changes. For these reasons, I have not been able to keep fully up to date with my personal inbox. I can assure you that my team and I are working very hard to provide a high standard of customer service.

I can only apologise for the service which you have received.

Regards
Jane
 

hbears341

Registered
Joined
Apr 5, 2006
Location
Somewhere
Regardless of the situation, if you can respond for a week that is very poor business practice.

I know I'd be very upset as well.

May be time to hire some more employees?? :oops:
 

Flyer187

Senior Member
PABnoaccred
Joined
Sep 13, 2005
Location
England, UK
I appreciate the response Jane but its a little late to be apologising now.

My accounts closed, no suggestion of any positive outcome from yourselves, another player lost.

As I said in my original post, avoid Intercasino like the plague (unless you feel like waiting over a week for support who obviously are'nt interested in either their customers or offering a high level of service to the paying players)
 

gfkostas

Ex-Bonus Whore
Joined
Sep 3, 2003
Location
UK
For a long time now we have been deep throating the same excuses. "Sorry but due to unusually high level of emails/calls we are not able to respond as quickly as we would like" blah blah blah blah. Ok that happens sometimes for a certain period of time but not forever! That has been going on for ages why don't you employ more people if they are needed? Am completely dissapointed by these 'top class' casinos.

I said it once and i'll say it again. We would prefer less apologies and more service


32red :notworthy
 

gfkostas

Ex-Bonus Whore
Joined
Sep 3, 2003
Location
UK
I think it's a good thing that casino reps are willing to contribute to this forum.
I think it's a bad thing that we have ended up coming to forums in order to get swift attention from the casinos. It is quite evident that there are more chances in getting a rapid reply from the casinos here than waiting to get a reply in your inbox. This and only this is quite pathetic.
 
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gfkostas

Ex-Bonus Whore
Joined
Sep 3, 2003
Location
UK
grind that axe, gf!
I don't understand why you perceive me as someone who is at war. Am not here to wage war on anyone am just stating what I see. You do sound as if what many of us have been saying on various threads about the lack of support
is of minor scale and irrelevant since you don't get back to me with any of the points cited. If you find acceptable to wait couple of days to get a reply from a casino fine but we don't!
I would appreciate if we all stick to the subject at hand and refrain from diverting into personalities and various writing styles.
 

gfkostas

Ex-Bonus Whore
Joined
Sep 3, 2003
Location
UK
Tennis_balls,

Your responce to a debate in which you are unable or unwilling to handle is to give out negative reputation points? lol....
Please lets stick with constructive posts.
 
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tennis_balls

Dormant account
Joined
Mar 18, 2006
Location
Albuquerque, NM
you complained about slow service. the rep agreed with you and then offered an apology and explanation. you then complained some more and dissed the reps explanation as a "mantra" or "blah blah blah".
 

gfkostas

Ex-Bonus Whore
Joined
Sep 3, 2003
Location
UK
you complained about slow service. the rep agreed with you and then offered an apology and explanation. you then complained some more and dissed the reps explanation as a "mantra" or "blah blah blah".
As I said before if you were more experienced you would know why I used the word "mantra" and critisize them for evasive excuses. I don't quite understand why you are acting as their solicitor.
Here we are trying to make casinos realize that they have to raise their game if they want to see our money again and you seem "offended" by that. So be it
 

gfkostas

Ex-Bonus Whore
Joined
Sep 3, 2003
Location
UK
An apology is good as long as it is turned into a positive change otherwise it's an empty word. Let me give you an example:

Apologizing to my girlfriend when I have cheated on her is only good as long as I meant the apology and as a result of really accepting my mistake (which is what the apology implies) I have changed for the better. If I cheat on her again and I go back to apologize would you accept such an apology with an open heart?

If you knew how many times we have heared "things will get better" with regards the customer support department you wouldn't take their apologies as easily. I hope am understood
 

Jane Bentley

Casino Representative
Joined
Jan 10, 2005
Location
UK
Hello Flyer187,

We looked into your complaint about game fairness and made a decision based on our game logs. We also gave you a credit as a gesture of goodwill. Unfortunately this outcome was still not to your satisfaction.

Regards
Jane
 

WagerWitch

Dormant account
webmeister
Joined
Oct 16, 2003
Location
Alaska
Thanks

Jane - seriously thanks for taking the time to come in here and making a comment.

I think that the industry is changing - and trying to meet the needs of thousands of different personalities - all wanting their money's worth of entertainment or winnings.

It's hard to please us all.

I agree that it's time for customer service to become top notch EVERYWHERE - which means spending more on staff and training more people - But I sincerely appreciate your public effort to make an open statement and apology.

WagerWitch
luckymeki
 

henryVIII

Dormant account
Joined
Jun 7, 2006
Location
UK
Tennis_balls,

Your responce to a debate in which you are unable or unwilling to handle is to give out negative reputation points? lol....
Please lets stick with constructive posts.
gf ... I think tennis balls is all cross because you have not shown the normal ettiquette of fawning over a rep for condescending to post in response to continued bad service.

This is what you need to post if a rep or affiliate ever posts again .. :notworthy

That should keep tennis balls happy.

KNOW YOUR PLACE GF !!! lol.
 

henryVIII

Dormant account
Joined
Jun 7, 2006
Location
UK
Oh and tennis balls bad repped me, with the comment ..

"poor form to make such a flippant comment to a rep that has the guts to come here to a public forum and apologize"

The guts ??? Ha ha ha ... unbelievable. lol.
 

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