Intercasino - What a joke

[Flyer187]

Evening all,

A little heads up to all the guys at Casinomeister to avoid Intercasino like the plague.

I ended up having to contact Jane Bentley via Casinomeister in order to have an account query looked into - my email was not responded to by Jane (casino management or whoever masquerades as her) for over a week.

Inept support = my Intercasino account closed.

Head over to 32RED for some real customer service via Pat Harrison et al.

 

[mamgamb]

I agree the support is crap, but apart from that they're extremely reliable in terms of payments which is the important part!

 

[Jane Bentley]

Hello Flyer187

The service which you have received is not by any means the standard which I personally strive for. We have received a unusually high level of emails to our call centre this month due to our change in bonus mechanics. I have been at our call centre for the last 3 weeks dealing with these issues and ensuring that all our staff our fully up to speed with these changes. For these reasons, I have not been able to keep fully up to date with my personal inbox. I can assure you that my team and I are working very hard to provide a high standard of customer service.

I can only apologise for the service which you have received.

Regards
Jane

 

[hbears341]

Regardless of the situation, if you can respond for a week that is very poor business practice.

I know I'd be very upset as well.

May be time to hire some more employees??

 

[Flyer187]

I appreciate the response Jane but its a little late to be apologising now.

My accounts closed, no suggestion of any positive outcome from yourselves, another player lost.

As I said in my original post, avoid Intercasino like the plague (unless you feel like waiting over a week for support who obviously are'nt interested in either their customers or offering a high level of service to the paying players)

 

[gfkostas]

For a long time now we have been deep throating the same excuses. "Sorry but due to unusually high level of emails/calls we are not able to respond as quickly as we would like" blah blah blah blah. Ok that happens sometimes for a certain period of time but not forever! That has been going on for ages why don't you employ more people if they are needed? Am completely dissapointed by these 'top class' casinos.

I said it once and i'll say it again. We would prefer less apologies and more service


32red :notworthy

 

[henryVIII]

Sort it out Jane.

 

[tennis_balls]

Sort it out Jane.

I think it's a good thing that casino reps are willing to contribute to this forum. I doubt that the sniping comment above encourages such participation.

 

[gfkostas]

I think it's a good thing that casino reps are willing to contribute to this forum.

I think it's a bad thing that we have ended up coming to forums in order to get swift attention from the casinos. It is quite evident that there are more chances in getting a rapid reply from the casinos here than waiting to get a reply in your inbox. This and only this is quite pathetic.

 

[tennis_balls]

grind that axe, gf!

 

[gfkostas]

grind that axe, gf!

I don't understand why you perceive me as someone who is at war. Am not here to wage war on anyone am just stating what I see. You do sound as if what many of us have been saying on various threads about the lack of support
is of minor scale and irrelevant since you don't get back to me with any of the points cited. If you find acceptable to wait couple of days to get a reply from a casino fine but we don't!
I would appreciate if we all stick to the subject at hand and refrain from diverting into personalities and various writing styles.

 

[gfkostas]

Tennis_balls,

Your responce to a debate in which you are unable or unwilling to handle is to give out negative reputation points? lol....
Please lets stick with constructive posts.

 

[tennis_balls]

you complained about slow service. the rep agreed with you and then offered an apology and explanation. you then complained some more and dissed the reps explanation as a "mantra" or "blah blah blah".

 

[gfkostas]

you complained about slow service. the rep agreed with you and then offered an apology and explanation. you then complained some more and dissed the reps explanation as a "mantra" or "blah blah blah".

As I said before if you were more experienced you would know why I used the word "mantra" and critisize them for evasive excuses. I don't quite understand why you are acting as their solicitor.
Here we are trying to make casinos realize that they have to raise their game if they want to see our money again and you seem "offended" by that. So be it

 

[tennis_balls]

i hardly think that a casino rep is being evasive by posting an apology in a public forum.

you seem quite angry to me. good luck.

 

[gfkostas]

An apology is good as long as it is turned into a positive change otherwise it's an empty word. Let me give you an example:

Apologizing to my girlfriend when I have cheated on her is only good as long as I meant the apology and as a result of really accepting my mistake (which is what the apology implies) I have changed for the better. If I cheat on her again and I go back to apologize would you accept such an apology with an open heart?

If you knew how many times we have heared "things will get better" with regards the customer support department you wouldn't take their apologies as easily. I hope am understood

 

[Jane Bentley]

Hello Flyer187,

We looked into your complaint about game fairness and made a decision based on our game logs. We also gave you a credit as a gesture of goodwill. Unfortunately this outcome was still not to your satisfaction.

Regards
Jane

 

[WagerWitch]

Thanks

Jane - seriously thanks for taking the time to come in here and making a comment.

I think that the industry is changing - and trying to meet the needs of thousands of different personalities - all wanting their money's worth of entertainment or winnings.

It's hard to please us all.

I agree that it's time for customer service to become top notch EVERYWHERE - which means spending more on staff and training more people - But I sincerely appreciate your public effort to make an open statement and apology.

WagerWitch
luckymeki

 

[henryVIII]

Tennis_balls,

Your responce to a debate in which you are unable or unwilling to handle is to give out negative reputation points? lol....
Please lets stick with constructive posts.

gf ... I think tennis balls is all cross because you have not shown the normal ettiquette of fawning over a rep for condescending to post in response to continued bad service.

This is what you need to post if a rep or affiliate ever posts again .. :notworthy

That should keep tennis balls happy.

KNOW YOUR PLACE GF !!! lol.

 

[henryVIII]

Oh and tennis balls bad repped me, with the comment ..

"poor form to make such a flippant comment to a rep that has the guts to come here to a public forum and apologize"

The guts ??? Ha ha ha ... unbelievable. lol.

 

[cipher]

When I get an Email from Ryan Hartley just last week (after posting on this subject and after closing my Platinum account there at Intercasino) inquiring as to what the problem is that I had with Intercasino some months ago. I've got to consider the fact that Ryan Hartley did not respond to no less than 5 emails months ago tells me one of two things.

1) Hartley didn't chose to respond to (5) emails back then because he didn't feel the need to respond then.

or 2) That Hartley mysteriously never received the emails, and that's not satisfactory in either event.

Have a good one.

 

[gfkostas]

This is what you need to post if a rep or affiliate ever posts again

Respect is earned it is not given by a virtue of being a casino rep. When you are aware of a problem and you do nothing to expose it you become a part of it.

Oh and tennis balls bad repped me, with the comment ..

"poor form to make such a flippant comment to a rep that has the guts to come here to a public forum and apologize"

LOL you should knew better and I hope you responded likewise .

In a more serious note I didn't know that if someone apologizes we oughta lick their bum for it. NOT!

 

[happygobrokey]

i've come to realise player and casino have a delicate relationship. inter, mansion, wh etc offer good bonuses and then are told to be given a break on slow email cs. other places have reps who respond here and get cut to shreds based on who they represent.

personally, live chat is the best way to at least have one's question listened to, whether it gets referred to the proper people or not. waiting 3+days for an email wrt one's account is unacceptable. having a live person to handle things and forward complaints 24/7 is the only responsible way to do things, and even terrible casinos have live chat.

if live chat is such a hassle, could we at least enforce a 1,2,6 even 12 hour guarantee for email response time? casinos want our action and we want our accounts available and showing our proper balance. a certain standard wrt bonus wr's is also a huge helper to the average player, which cryptos do fully adequately with the my bonuses tab via ecash-ier.

speedy response keeps everyone happy! a rep could even respond to live chats when a robot can;t solve it via mobile phone or any computer, so not hard to get live chat up and going as standard for any site?? am i off base? i just think communication is key for a fair resolution to any questions/concerns.

 

[chuchu59]

i've come to realise player and casino have a delicate relationship. inter, mansion, wh etc offer good bonuses and then are told to be given a break on slow email cs. other places have reps who respond here and get cut to shreds based on who they represent.

personally, live chat is the best way to at least have one's question listened to, whether it gets referred to the proper people or not. waiting 3+days for an email wrt one's account is unacceptable. having a live person to handle things and forward complaints 24/7 is the only responsible way to do things, and even terrible casinos have live chat.

if live chat is such a hassle, could we at least enforce a 1,2,6 even 12 hour guarantee for email response time? casinos want our action and we want our accounts available and showing our proper balance. a certain standard wrt bonus wr's is also a huge helper to the average player, which cryptos do fully adequately with the my bonuses tab via ecash-ier.

speedy response keeps everyone happy! a rep could even respond to live chats when a robot can;t solve it via mobile phone or any computer, so not hard to get live chat up and going as standard for any site?? am i off base? i just think communication is key for a fair resolution to any questions/concerns.

I agree that live chat is possibly the best way to handle most issues and many casinos did have this about more than a year ago. However, this service is now not available for most casinos. I just cannot understand why. Is it because of the cost or are the casinos trying to buy time by not having immediate service and this could be akin to pending withdrawals in reversible mode where if irate players do not get answers they get agitated and simply gamble their funds away especially if the queries relate to cashouts.

 

[johnsteed]

***


happygobrokey

personally, live chat is the best way to at least have one's question listened to, whether it gets referred to the proper people or not. waiting 3+days for an email wrt one's account is unacceptable. having a live person to handle things and forward complaints 24/7 is the only responsible way to do things, and even terrible casinos have live chat.

Yes, even the worst ones in the industry still offer live chat. Eons before I started coming to "Casinomeister.com", when I had assumed that all PlayTech's (minus "BlackWidow"... I always thought it seemed EVIL) were the cat's meow, I figured that only the most legitimate operations offered live chat.

Nope.

Some of the best operations don't, but they should. Seeing how there are enough operations out there who carry live chat, what's holding back the others at this point? This question is directed primarily to the elite operations that exist.


On the other hand, it's funny that some of the worst operations carry live chat. Not only do those running/operating those casinos piss-off their customers with delayed/non-payments, they hire online operators to be punching backs, having to sweet-talk (or not...) their way out of impossible jams. Geez, would I EVER love to be a online operator for "Cirrus", "Joyland", or a "Club Dice"! Fun!!!


chuchu59

I agree that live chat is possibly the best way to handle most issues and many casinos did have this about more than a year ago. However, this service is now not available for most casinos. I just cannot understand why. Is it because of the cost or are the casinos trying to buy time by not having immediate service and this could be akin to pending withdrawals in reversible mode where if irate players do not get answers they get agitated and simply gamble their funds away especially if the queries relate to cashouts.

Great questions raised here! Why not have "live chat"?


Likely scenario...


CR: Hello, welcome to Club Dice. My name is Cynthia, how may I help you?


player59: Where the hell are my winnings from 7 weeks ago?


CR: Sir, can I have your username please?


player59: CRDR00158793... you should know this... we were just chatting and I was disconnected!


CR: Sir, just a moment while I look at your account information.


player59: Whatever! Hurry up!!! We just did this whole song and dance over the last hour. You know my situation.


CR: Sir, it appears that your pending withdrawal funds have been returned to your account for you to play with.


player59: What?! What the hell for?! I jumped through every possible hoop, I read the T&C's forward and backward, it's tattooed on my ass, so there's nothing wrong on my end. Jeeezuz, wtf!!!


CR: Sir, have you tried sending an email with your query to our support staff?


player59: I'm talking to you right now! Why in God's name would I need to send another email to your useless support staff? Huh?


CR: Sir, please send your question to our support via email.


player59: I've already been doing that, 3-times-a-day, over the past 7 weeks. I haven't been getting any responses! None!!!


CR: Sir, please send your query to [email protected].


player59: Look, you know it's not working.


CR: Sir, I'm on the line with our securities department right now.


player59: Your security department? What the hell for?


CR: Sir, have you tried our new bi-monthly promotion?


player59: 4 Krriiisssakes!!! I just want my winnings!


CR: Make a deposit this Tuesday, and we'll credit you 25% back on all of your losses that same day!


player59: FU, where's my money?


CR: Sir, I'm reviewing your account, and it doesn't show us receiving any emails.


player59: FU again x 10 billion to the billionth power x another 10...


CR: Sir, could you re-send your previous emails. I'm making a note to our tech dpt., so they can have a look at it.


player59: ... x another 1,000!!! They haven't looked at ANY of my 147 emails that I sent out before! How are they going to see this one.


CR: Is there anything else I can help you with sir?


player59: You haven't done one thing to help me yet. I want you dead!!!


CR: Sir, I hope you have a wonderful day!


player59: I'm going down to Costa Rica or wherever the hell you are... and I'll have you murdered!!!


CR: Good luck at the tables!


player59: AAAAAAAAhhhhhhhhhhhhhhhhhhhh!!!


CR: Good news sir, the pitt boss has granted you another bonus of $5!


player59: I just want my $5,000... I'm F'ing crying now you b'ch!!!


CR: There's a 45 x playthrough attached to it and your $5,000 in credit. Best of luck!

Fini

​

Steed

***

 

[chuchu59]

What coincidence JS. Two weeks ago, Club Dice gave me $5 free (I havent deposited there in 3 years) and after some reckless bets managed to push it up to $130 and I initiated a withdrawal. To prevent myself from reversing the withdrawal which pends for 4 business days, I uninstalled the casino. Now guess what. For the next 96 hours, they kept spamming me with offers up to giving you 60% extra on a cancelled withdrawal. The final mail went to great lengths explaining why I should reverse the withdrawal and why it is better than to deposit afresh. I resisted all temptation and was laughing to myself. After all, its only $130 but they tried every trick in the book but they did pay right after the pending period. Geewhiz!

JS, you should try Prism Live Chat for an unforgettable experience. They treat you like sh*t and only stop short of swearing at you.

 

[andyhinckley]

Intercasino>>> fast payment by cheque????

True neteller is quicker but i wanted the cheque to put in my bank account


I initiated a withdrawal on 17th august by cheque... after 30 days i had not recieved it, E-cash support said that they would cancel the cheque then put the funds back into my account, and still waiting for that to happen and no doubt i will have to pay the $1 "withdrawall" fee?

To me that is not good enough.


I had a cheque from littlewoods before within a week

Maybe for me no more inter... even though i only play there now and again

 

[ace4suited]

i actually have had positive experiences with intercasino support

I have been hearing a few loud voices rant about intercasino not offering good customer support but I have only had good customer service from them.

I have a problem understanding some of their terms and also misunderstood the withdrawals policy. Anyway i called them up and i dont think i got through directly but someone called me back in 5 min and I got the issue resolved very satisfactorally.

I think people do have unrealistic expectations of what a casino should do and this is just another example. Often issues are not to clear cut. Say someone accuses the software of being faulty. Now there are two approaches to this a) to say we have good software and it is not faulty or b) to look into it. If it is being looked into then this takes a while. This happened and they found in a case above that nothing was wrong. Does this make the casino bad. Not one bit. If a casino dropped everything to give even the most weak of complaints full coverage then how could they ever make money? The crazies out their would clog them up for $$$$$$ in customer support time.


It is hard to predict the expected volumne of issues that support would need to deal with. This month Intercasino have changed their bonus policy and this is clearly going to give them more work than normal. If we were getting dozens of complaints in one month i might get worried but this is really just one or two people getting slow service on individual occasions. Whats more they all get answers even if it took longer than was ideal.

If an issue is complex (requires checking game logs etc) then i think a wait of 2 weeks is quite acceptable. Ideally we want quick resolution but we also want considered resolution and where something is not a case of "oops we messed up" then a short wait for an outcome does not seem unreasonable. If getting the $$ sooner is so important to people then should they really be wagering with it to begin with.

I dont like people slagging off a casino for providing good customer service even if in a few peoples cases it has not been as quick is they would like when there are so many out there that lie, cheat, steal, never reply to e-mails. It just seems rather unfair. If someone wants to withdraw their money from intercasino - thats fine but they probably wont get much better customer service elsewhere.

 

[henryVIII]

Jane, I thought you were getting this sorted and now Im reading more and more hold-ups.

Waiting since the 17th August for a cheque?

These little things can snowball into big things. Lets get some overtime being paid and some new staff in there.

 

[happygobrokey]

steed, thanks for the thank, but i hope you'll agree your dramatization was somewhat sarcastic and farfetched. most people will not be asking live chat about a w/d pending 7 weeks. hopefully you're in touch with a real contact with whom you're negotiating after 7 weeks. live chat helps in alleviating login issues, deposit issues, bonus terms, etc. cashing out and any dragging of the feet resultant should be dealt with personally through email with someone who is real and not 'roxanne' or 'henry' from live cs.

ace4, the suggestions wrt play checking and identity verification etc are good, but timely response assists in sating the player's nerves. waiting ~5 days to find out you're being investigated for fraud (usually not stated outright but with noncommital language like 'various identifiers' or 'casino policy') is not cool. the open dialogue, where both parties are in touch regularly is most important. poor response times make the player edgy and degrade further communcation because of emotional overtones.

don't keep the players in the dark and don't cut costs in the cs dept. that's all!

edit: and fwiw, betdirect casino, owned/operated by 32red, on their live chat when i asked about players from canada and deposit options (neteller), was told "32redpoker allows neteller and canadian cards" "likewise 32red casino accepts neteller" "only credit cards on betdirect" even though their cs tolkd me the night before they do take neteller, harumph!

 

[henryVIII]

steed, thanks for the thank, but i hope you'll agree your dramatization was somewhat sarcastic and farfetched. most people will not be asking live chat about a w/d pending 7 weeks. hopefully you're in touch with a real contact with whom you're negotiating after 7 weeks. live chat helps in alleviating login issues, deposit issues, bonus terms, etc. cashing out and any dragging of the feet resultant should be dealt with personally through email with someone who is real and not 'roxanne' or 'henry' from live cs.

ace4, the suggestions wrt play checking and identity verification etc are good, but timely response assists in sating the player's nerves. waiting ~5 days to find out you're being investigated for fraud (usually not stated outright but with noncommital language like 'various identifiers' or 'casino policy') is not cool. the open dialogue, where both parties are in touch regularly is most important. poor response times make the player edgy and degrade further communcation because of emotional overtones.

don't keep the players in the dark and don't cut costs in the cs dept. that's all!

edit: and fwiw, betdirect casino, owned/operated by 32red, on their live chat when i asked about players from canada and deposit options (neteller), was told "32redpoker allows neteller and canadian cards" "likewise 32red casino accepts neteller" "only credit cards on betdirect" even though their cs tolkd me the night before they do take neteller, harumph!

I totally agree.

You should send your cv to Jane. They need people like you.

And fast.

 

[happygobrokey]

haven't the time to take on a full time task of taking on player's issues. they just oughtta get their poop together as should all the high-traffic highly-regarded casinos. thanks for the thanks though.

part of the reason i advocate responding to players is whenever i have job interviews, they promise they'll call back if i have the job or not. so many places have never called at all and it's disheartening. i'd at least like to know you respond and say sorry we can't help you out at this time. it at least gives you the respect and inhibits an overly emotional response.

 

[Flyer187]

Jane, i'm afraid you have just lied to the board.

No credit of any kind was placed in my account.

I have just sent the following PM to Jane Bentley's (Support Mgr's) account on this board -



Jane,

You have stated in the complaints thread that you placed a credit in my account, I can assure you that this did not happen.

No credits of any kind were placed in my account - why do you think I complained in the first place and had my account closed?

I even phoned Intercasino the day I closed my account this week and was told my balance was zero.

I think you need to do some serious investigating because you clearly arent following up these cases!!

 

[henryVIII]

Jane, Jane, Jane ... step away from the mirror in your ridiclously low cut top and HIRE SOME STAFF.

C'mon luv ... customers waiting and all that.

 

[gfkostas]

Jane, Jane, Jane ... step away from the mirror in your ridiculously low cut top and HIRE SOME STAFF.

C'mon luv ... customers waiting and all that.

Well I wouldn't go that far to make personal comments about someone though I understand your frustration.
As for hiring staff the manager doesn't have the liberty to do as she pleases because don't forget that a manager is still someone who can be fired as you are still an employee. The owner is whos got the power.

Now let me bad rep you for getting out of line

 

[Flyer187]

Evening all,

Here's my latest response to Jane (hope the casino management get the message finally):

========================================================

Good Afternoon Jane,

I consider the offer of 75 GBP to be an insult in view of the conduct of Intercasino over the past fortnight.

Not only have Inter blatently lied about me/my account and to my forum colleagues on a noted and respected online forum (stating my account had been credited when it had not and that the issues had been resolved
when they clearly had not), but you seem to be completely overlooking the impact of your poor service on the community I am a part of (a forum which serves over 30,000 members per week).

My thread of complaint has been viewed by the forum community over 1000 times in the last 3 days, and has received over 50 response posts from fellow forum members. How much bad feeling do you think this has generated on the forums in respect of Intercasino, and how many people are now likely to avoid you as a result of the experiences described? (including some of the
replies which outline similar poor service and service delays)

Your reason for not crediting my account previously was completely invalid, as this credit would have/should have been processed around 10 days ago
when my original query was replied to (I only closed my account 3 days ago so stating you couldnt credit my account with this nominal value is completely untrue - you had 7 days prior to my account closure to credit
this - even though you didnt tell me you were going to).

I will be adding the details of your reply on to the thread of complaint on the Meister forum, citing your complete lack of respect and embarrasingly poor
service quality I have received.

I can not honestly fathom how Intercasino feel that a nominal fee of 75 GBP is likely to either make me continue playing with you, or provide a positive
impression of you on the forum - especially as we are dealing with deposits in the thousands over the past few months. Furthermore, you have the gaul to ask me to open a new account to get this money - almost as thought you continue to want me to jump through hoops to appease your ridiculous customer service practices.

You should be looking at a credit of at least 10 times that value for either myself or any future player who experiences the same customer service failures from Intercasino.

I can assure you that I will not be opening a new account with yourselves, I will not be accepting this insulting offer, nor will I be providing any form of
positive experience report back to the Casinomeister forum community.

In closing, I would like to point out that poor customer service puts off other customers, and I would question the service practices of Intercasino in respect of how many other customers at the forum they have put off ever playing with yourselves again as a result of the feedback on my thread.

Regards
=======================================================

Its a case of slapdash customer service I'm afraid, and as you can gather from the above I am not one to be messed around.

The thread title still stands, avoid Intercasino like the plague!!

 

[happygobrokey]

you used the wrong 'gall'. gaul is like the old name of france, and gall is a disgusting fluid also known as bile, to which i believe you were referring.

nice letter though.

 

[gfkostas]

£75 is quite good compensation but if you are a high roller there I understand your frustration. Probably 75£ is only one at Blackjack bet for you.

At any rate I can't justify your bashing of Intercasino because am not aware of the facts as yet. What is exactly the problem upon which we can draw a more serious conclusion and pergaps re-position ourselves as to where we're standing regarding this case.

I sympathize with you but I would like to know more about this case because as it stands now things aren't so much clear.

 

[gfkostas]

By the way have you tried to call them?

 

[henryVIII]

you used the wrong 'gall'. gaul is like the old name of france, and gall is a disgusting fluid also known as bile, to which i believe you were referring.

nice letter though.

Actually, "gall" is a corruption of the word "gaul".

In pre-Victorian times people would say "gaul" meaning "Frenchness" as a sign of derision.

However, the spelling was simplified with those (unlike Flyer) who were unaware of its original historical context.

So, I believe, Flyer is using the term in its original form to highlight his profound disgust and is therefore not only lexically correct but also adds a certain "frission" to his post which is in keeping with his almost Byronesque prose in which he will not allow money to pollute his principles.

There again, seventy five quid is a lot of cash.

 

[tennis_balls]

just look at flyer's past posts. A clear pattern emerges of a guy who gambles until he busts and then looks for a reason to throw a self-righteous hissy-fit.

 

[chuchu59]

Hello Flyer187,

We looked into your complaint about game fairness and made a decision based on our game logs. We also gave you a credit as a gesture of goodwill. Unfortunately this outcome was still not to your satisfaction.

Regards
Jane

Simple question to Jane. Can you explain why the credit never appeared in Flyer187's account. Gross incompetence or were you just lying as the player said.

 

[Flyer187]

I had an original complaint that was not answered, and have followed that up with many phone calls, emails and contact via this forum.

The statement by tennis_balls is completely unhelpful and inaccurate - as well as being unnecessary.

I post to try and raise issues which others in the community may face, I dont do it because I am looking just to stir up problems. I'm hopeful that my poor experience with Intercasino will make others aware of problems they could face.

If you have nothing positive or supportive to say, please say nothing.

 

[Macgyver]

I had an original complaint that was not answered, and have followed that up with many phone calls, emails and contact via this forum.

The statement by tennis_balls is completely unhelpful and inaccurate - as well as being unnecessary.

I post to try and raise issues which others in the community may face, I dont do it because I am looking just to stir up problems. I'm hopeful that my poor experience with Intercasino will make others aware of problems they could face.

If you have nothing positive or supportive to say, please say nothing.

So, unless we support your position, we can't post in this thread?

Sorry, doesn't work that way.

And not being "one to be messed around" smacks of arrogance.

 

[Flyer187]

Macgyver,

tennis_balls has made a statement about me which is untrue - i have to defend myself jeez

I'm happy to be flamed, this is a public board anyways

Its just a bit unnecessary to be honest, especially when I'm trying to let people know of problems they could face themselves

Apologies for any offence caused guys

 

[happygobrokey]

Actually, "gall" is a corruption of the word "gaul".

In pre-Victorian times people would say "gaul" meaning "Frenchness" as a sign of derision.

However, the spelling was simplified with those (unlike Flyer) who were unaware of its original historical context.

So, I believe, Flyer is using the term in its original form to highlight his profound disgust and is therefore not only lexically correct but also adds a certain "frission" to his post which is in keeping with his almost Byronesque prose in which he will not allow money to pollute his principles.

There again, seventy five quid is a lot of cash.

but i must interject, so you are saying "have the gaul" ought be spelled by its archaic spelling, but the term "gall" alone which is nowadays rarely used in favour of bile, should take the current spelling?

i'm picturing gall like aliens or jurassic park, having gross fluid spit in your face, versus gaul a brit looking down on a frenchman's stubbornness. i find the former much more disgusting.

nevertheless, interesting to note that gallic is the adjective pertaining to gaul.

even more interesting and perhaps this was the intention: the german noun Gaul refers to a lame horse or nag.

perhaps ultimately correct was that inter were dragging their feet like a lame French nag that was spitting bilious excuses.

henryVIII let's be friends! i appreciate someone who can use 'lexically' and 'profound' in common dialogue.

 

[gfkostas]

I think we should stop questioning others integrity of vocabulary or etiquette. We know better than that folks and at the end of the day everyone is free to communicate with others in his own personal and unique way as long as he doesn't abuses someone something in the process.

One thing is certain about this thread and that is that Intercasino is getting a bad reputation of incompetence which exposure could have been prevented if they could be more efficient. We wouldn't be here if they weren't bad at some areas and If am not mistaken I see more threads popping up with customer support issues.

I am afraid that Jane Bentley has to accept responsibility for their support problems and be held into account by the owner(assuming that it's within her power to change staff etc.)
She's the maestro of this thing called "Intercasino" and therefore she orchestrates everything. If a note doesn't sound good to the audience, they have to change the musician or the whole song will get ruined and the audience won't come back to the hall.
The letter *U* if taken out of our vocabulary we lose 3000 words. Small thing but huge impact.
Simirarly 2-3 idiots at the customer support department can mess up everything if they are not dealt properly at an early stage.
A ship that gets sinked has none but the captain to blame. The ship doesn't care where the it goes as long as it floats in clean waters free of turbulance.
Intercasino is at fault and evasive to constantly blame circumstances for their problems. It is commonly said that circumstances don't make us, they reveal us. They have revealed them over and over and apologies are cancelled cheques for us.
In all fairness though she/they do the best they know how to do. If that's not good enough they better take the boot.

 

[spearmaster]

A lot of bile being thrown about in here, no matter if it is "gall" or "gaul".

flyer, you are entitled to your opinions, and certainly should be entitled to an answer from Intercasino - but please do not use the forum as a means to pressure the casino into giving you MORE compensation. If you don't want 75 quid, then don't accept it - don't come in here and call that an insult and demand 10x more and make reference to the amount of publicity that this thread is receiving - that is not acceptable.

The forums are here for discussion, and perhaps to make your complaint heard - but that's it.

Jane - have you solved Flyer's problem yet? If not, why not?

 

[henryVIII]

but i must interject, so you are saying "have the gaul" ought be spelled by its archaic spelling, but the term "gall" alone which is nowadays rarely used in favour of bile, should take the current spelling?

i'm picturing gall like aliens or jurassic park, having gross fluid spit in your face, versus gaul a brit looking down on a frenchman's stubbornness. i find the former much more disgusting.

nevertheless, interesting to note that gallic is the adjective pertaining to gaul.

even more interesting and perhaps this was the intention: the german noun Gaul refers to a lame horse or nag.

perhaps ultimately correct was that inter were dragging their feet like a lame French nag that was spitting bilious excuses.

henryVIII let's be friends! i appreciate someone who can use 'lexically' and 'profound' in common dialogue.

Interesting stuff.

I think we really need Flyer to clarify at this point.

Was he inferring that intercasino are stubborn, spit bile, have a CS with all the nimbleness of an old horse or, even, that they are simply a French-based company?

 

[Flyer187]

Spearmaster - quick update,

I've been told in an email that Intercasino don't have any Managers available over the weekend (not exactly the thing I wanted to hear).

Apparently, an Intercasino manager is going to call me on Monday; however, I was told that someone was going to ring me on Thursday morning but that didnt happen so I wont be holding my breath.