Bonus Complaint InterCasino Confusing Bonus Terms - Do You Agree?

jackieonweb

Banned User - fraudster - multiple casino and foru
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Either I am being unlucky with casinos lately, or online casinos are becoming more deceptive.

InterCasino sent me an email last week with a choice of 2 bonuses;

aww844.jpg


I done the 115% slot bonus.

They are not paying me any of my winnings as they are saying the max bet rule of 10% (which is clearly underneath the £150 100% bonus) applies to BOTH bonuses.
As you can see, the terms for both bonuses are clearly seperate, and the £150 bonus is even starred to keep it seperate. Trying to apply a specific term to a completely seperate bonus is nothing short of deception.

They have another rule in their general terms which says the max bet is 25%, which I did not breach.

What are your thoughts? I know I have a biased view, so I would like peoples opinion.
 

SlotsLover

Dormant account
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Jun 25, 2010
Location
California
you seem to be right

You seem to be correct and don't appear to have broken any rules, at least by the way they are writing the rules and the spacing. Contact the casino rep. They are accredited I believe, so you should get a reasonable response.

BTW, don't we think 10% of BONUS is way low as a rule?
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Either I am being unlucky with casinos lately, or online casinos are becoming more deceptive.

InterCasino sent me an email last week with a choice of 2 bonuses;

aww844.jpg


I done the 115% slot bonus.

They are not paying me any of my winnings as they are saying the max bet rule of 10% (which is clearly underneath the £150 100% bonus) applies to BOTH bonuses.
As you can see, the terms for both bonuses are clearly seperate, and the £150 bonus is even starred to keep it seperate. Trying to apply a specific term to a completely seperate bonus is nothing short of deception.

They have another rule in their general terms which says the max bet is 25%, which I did not breach.

What are your thoughts? I know I have a biased view, so I would like peoples opinion.

hi jackie it clearly states there 10% of bonus to which you cannot go above , i had taken this promo at vip casino & cleared the wagering & made a withdrawal aswell until today when my withdrawal wasnt processed & i played the withdrawal back my own fault indeed , but i was slightly off guard due to the fact that when i had a intercasino account they paid out the following day without any problems,i dont play there any longer & have been informed today by fone call that they have a 24hr pending now first i know of this.

problem is if you have gone over that term afting not reading it properly you havnt got a leg to stand on & doubt very much your get any monies & they havnt done anything wrong either as it states it clearly , im taking this about the 10% bonus not being under the 115% slots ? i just thought it was for both of them which i was correct , they could of done it on both but i thought it was clear to me ,just another lesson learned about terms & conditions.
 
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jackieonweb

Banned User - fraudster - multiple casino and foru
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Location
Poole
I don't see your logic MrJones... why seperate the different bonuses with headings on different paragraphs?

They have different wagering requirements, game choices, bonus codes, and are listed seperatly.
 

LHofsdal

Ueber Meister
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Jan 9, 2010
Location
NY
The way I read it, it says the 10% applies to the "Any games" bonus, not the "slots only" bonus. Atleast that is the way I see it.

Maybe the 10% rule is in with the Terms and Conditions when you click the link in the e-mail.?

I might be wrong, but I agree with the OP from what is posted from the e-mail.

LH
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
As long as you didnt bet over 25% of the bonus (General Promotions T&Cs) you should be paid.

I would read it that the 10% only refers to the 100% match bonus. Really sad if Intercasino is going this route.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
I don't see your logic MrJones... why seperate the different bonuses with headings on different paragraphs?

They have different wagering requirements, game choices, bonus codes, and are listed seperatly.

all im saying is that i had taken the same promo , i looked at the terms as you have & i didnt think that the slots bonus was any different to the table games promo , im not sticking up for them , but that was the way i had read this 10% max on slots & table games , im not sure to wether vip promo did have this direct below ( underneath ) im thinking this may well was there , anyway i do see your point but i doubt its going to help you , the only thing you could do is complain & start again from a fresh . though i shall admit i realy didnt like to see the 10% max rule this isnt good but clever play & you can clear it. bring back the 25%!
 

jackieonweb

Banned User - fraudster - multiple casino and foru
PABnonaccred
Joined
Aug 13, 2009
Location
Poole
As long as you didnt bet over 25% of the bonus (General Promotions T&Cs) you should be paid.

I would read it that the 10% only refers to the 100% match bonus. Really sad if Intercasino is going this route.

No, I didn't bet over 25%, as it says in their general terms.

It seems that if you win a fair amount these days, even the 'best' casinos want to steal your money.

If this went in front of a judge, they would get laughed out of the court.

I'm owed £4.1k, so it may get to that stage.
 

KasinoKing

WebMeister & Slotaholic..
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No, I didn't bet over 25%, as it says in their general terms.

It seems that if you win a fair amount these days, even the 'best' casinos want to steal your money.
If this went in front of a judge, they would get laughed out of the court.
I'm owed £4.1k, so it may get to that stage.
I think "steal" is a bit harsh, though I can understand why you are upset as I agree you are definitely in the right.
Intercasino are a great casino, and I'm sure this will be resolved to your satisfaction.

First please send the casino representative a Private Message about your problem by following this link: Link Outdated / Removed

After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list. (They aren't, of course!)
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Hello you.

I think this case is quite clear based on the information you have given us.

The 10% rule only applies to the other bonus. In my opinion, the 10% rule is also clearly meant to be for table games/video poker and not slots games.

They have two clearly separated terms for two different bonuses. And you have not violated relevant terms for your chosen bonus.

.
 
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LaHutti

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East and West
Based on the info you have given, I fully agree with everyoned else.
The 10% rule is clearly NOT for the slots bonus, as it should have been listed with the other terms for that bonus.
 

jackieonweb

Banned User - fraudster - multiple casino and foru
PABnonaccred
Joined
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Location
Poole
Ok, maybe stolen is a bit harsh, but I really can't see their logic behind what they are saying to me. I just wanted other peoples opinion to confirm I am correct.

They are adament that term applies to the other bonus, live chat and email support have confirmed it... I will try the rep in this forum now...
 

chuchu59

gambling addict
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SOMEWHERE IN ASIA
It's a clear case of pay the player now and amend the terms later. I do agree, however, that even the best casinos are dreaming up excuses not to pay. It's their fault for not examining the Ts and Cs.
 

chayton

aka LooHoo
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I would have read the terms the same way the OP did - I'd assume the slot coupon had the standard 25%. I hope the rep can help, if the 10% applied to either bonus it's completely unclear as it's written in this mail. IMO the OP is completely in the right here and the casino should pay them.
 

Nifty29

Dormant account
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Location
Turn right, then right. then right again
Two key parts of the Term:

"that bonus" not "the bonus" indicates it applies to both bonuses.

"or one spin of slots" indicates the 10% does apply to slot bets.

I always assumed it applied to both bonuses, as it was in bold type.

If a player isn't sure, they should confirm with the casino. Waiting until afterwards to say they didn't understand creates the difficulty that we have here.

I also assume this is not the first time the OP received a bonus offer from Inter? AFAIK the terms have always been the same. Considering how long Inter have been offering these bonuses, it's odd that this is the only complaint.

FWIW a misunderstanding about the terms of a bonus is not "rogue" IMO, unless the terms are deliberately misleading which I don't believe they are...it would be a first for Intercasino to take such a path.
 

mattsgame

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Out Of Town
Two key parts of the Term:

"that bonus" not "the bonus" indicates it applies to both bonuses.

"or one spin of slots" indicates the 10% does apply to slot bets.

I always assumed it applied to both bonuses, as it was in bold type.

If a player isn't sure, they should confirm with the casino. Waiting until afterwards to say they didn't understand creates the difficulty that we have here.

I also assume this is not the first time the OP received a bonus offer from Inter? AFAIK the terms have always been the same. Considering how long Inter have been offering these bonuses, it's odd that this is the only complaint.

FWIW a misunderstanding about the terms of a bonus is not "rogue" IMO, unless the terms are deliberately misleading which I don't believe they are...it would be a first for Intercasino to take such a path.

I have to agree with Nifty here to a degree, It does say "one spin of slots". *read my edit*

But I think its a little bit confusing in where they have placed this term so I can understand the op's frustration.

It really should have been at the bottom of both bonus codes on its own under General Terms or a big BRIGHT STAR

Edit: Actually re looking at the bonus code and the terms it is under *All Games* which would include slots, so I am to believe it does look like separate term & conditions after all.
So I can actually see where the op could be in the right here.
 

rainmaker

I'm not a penguin
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Location
-
"or one spin of slots" indicates the 10% does apply to slot bets.

.

Nifty :cool:

I never claimed that the term only applied for table games/VP. This is a bonus for "all games", so slots will of course be included.

But that special bonus with this term is in my opinion clearly intented for those who mostly will play table/VP games. But this is not important.

The important thing is that these are two different terms for two different bonuses. I find it very odd that the casino expects the player to read, understand and play within T&C for a bonus the player has not accepted nor received and that this term applies for the bonus he actually has accepted and recieved (a bonus that even comes with its own T&C).

This is messy if this is the way they practice their T&C.

.
 
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Nifty29

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Turn right, then right. then right again
Nifty :cool:

I never claimed that the term only applied for table games/VP. This is a bonus for "all games", so slots will of course be included.

But that special bonus with this term is in my opinion clearly intented for those who mostly will play table/VP games. But this is not important.

The important thing is that these are two different terms for two different bonuses. I find it very odd that the casino expects the player to read, understand and play within T&C for a bonus the player has not accepted, and that this term applies for the bonus he actually has accepted, a bonus that comes with its own T&C.

Yes I can see how they could be read like that, but what we are really talking about is a couple of lines of spacing.....I'm sure if it were there it would be far more obvious that it was seperate.

I still think the phrase "wagering for that bonus" clearly refers to both bonuses, but there is obviously some confusion even between ourselves.

I guess what we think won't matter in the end.
 
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