Bonus Complaint InterCasino Confusing Bonus Terms - Do You Agree?

[LaHutti]

A casino needs to have VERY clear conditions on bonuses given, before they give the bonus. Telling a player what they MEANT to say AFTER a player wins, doesn't fly....if it does, the players do not stand a chance in hell.
Having 2 different sets of rules, and to me clearly, seperated by their BOLDED headline of each bonus, and the 10% rule clearly listed under the all games bonus, and NOT under the slots bonus, tells me, that that rule was intended for the all games bonus, and nothing else. To me, there is really no confusion. They chose to have different terms for the bonuses, and if they made a mistake, not listing a rule, that they intended to apply to both bonuses, that's not the players fault, and he should therefor be paid in my opinion. The way I see it, thiss player played the bonus according to their rules, maybe not as they intended, but certainly as they printed them, and that's all a player CAN do.

EDIT: There is obviously confusion now, after the player wants his winnings, but this confusion is, in my opinion, only caused by the casino, trying to get out of paying, by telling the player what they meant to say, after he won.

 

[chayton]

A casino needs to have VERY clear conditions on bonuses given, before they give the bonus. Telling a player what they MEANT to say AFTER a player wins, doesn't fly....

 

[chuchu59]

A casino needs to have VERY clear conditions on bonuses given, before they give the bonus. Telling a player what they MEANT to say AFTER a player wins, doesn't fly....if it does, the players do not stand a chance in hell.
Having 2 different sets of rules, and to me clearly, seperated by their BOLDED headline of each bonus, and the 10% rule clearly listed under the all games bonus, and NOT under the slots bonus, tells me, that that rule was intended for the all games bonus, and nothing else. To me, there is really no confusion. They chose to have different terms for the bonuses, and if they made a mistake, not listing a rule, that they intended to apply to both bonuses, that's not the players fault, and he should therefor be paid in my opinion. The way I see it, thiss player played the bonus according to their rules, maybe not as they intended, but certainly as they printed them, and that's all a player CAN do.

EDIT: There is obviously confusion now, after the player wants his winnings, but this confusion is, in my opinion, only caused by the casino, trying to get out of paying, by telling the player what they meant to say, after he won.

If you ever need to look for work the casinos should hire you to spell out their Ts and Cs in clear terms.

 

[Tengil]

From their General Promotional T&Cs:

In the interests of fair gaming, players may not place individual bets equal to or in excess of 25% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. For clarity, an individual bet relates to the total amount wagered on one spin of the roulette wheel, one dealer’s dealt game in table games or blackjack (double up in any individual hand is permitted), one deal of the cards in video poker (no matter how many hands are chosen to play with. Individual bet also relates to the total amount risked on any round played within both the bonus feature offered in bonus video poker, including winnings brought forward from subsequent rounds, and also any and all bets using the video poker double up feature or one spin of slots. InterCasino reserves the right to refuse withdrawals, remove bonus money and winnings without notice and lock all accounts of players found abusing this rule.


Notice that they have only changed the percentage from 25% to 10%. So its nothing more than a copy paste with altered percentage for the allowed max bet.
Nothing more.

 

[Nifty29]

One thing that hasn't been considered.

The terms do not explicitly state they apply only to one bonus, neither do they say they do not apply to the slots bonus.

If the terms were as confusing as everyone says, the OP should have obtained clarification.

 

[sambaEah]

Chu, could you please provide some examples of the best casinos dreaming up excuses not to pay?

I must have missed them.

Not quite a casino but Interwetten denied me a £6k payout about 12 months ago because they thought a 2-2 game was rigged despite all other bookmakers paying out and Betfair also paying me back on the same result.

There was never any evidence of foul play confirmed either with the result.

 

[CasinoTom]

Hi All,

I have passed this query onto our Head of Casino who will be in touch to discuss this.

Many thanks,

Tom

 

[jackieonweb]

One thing that hasn't been considered.
If the terms were as confusing as everyone says, the OP should have obtained clarification.

They seemed perfectly clear to me so there was no need for clarification.

There is two headings/bonuses with a seperatly indented set of terms for each bonus, there is no spacing before the 10% thing to indicate it relates to anything other than the 100% bonus. The "20 & 25 times" terms were bolded, but clearly only relate to their own specific bonuses, so I am unsure why you think the bolding makes any difference either.

As far as I am concerned, this is rogue behaviour. InterCasino have a clear set of terms and are trying to sneak their way out of paying a winner as I got a nice hit on a slot and won a decent amount.

 

[Mousey]

Either I am being unlucky with casinos lately, or online casinos are becoming more deceptive.

InterCasino sent me an email last week with a choice of 2 bonuses;

I done the 115% slot bonus.

They are not paying me any of my winnings as they are saying the max bet rule of 10% (which is clearly underneath the £150 100% bonus) applies to BOTH bonuses.
As you can see, the terms for both bonuses are clearly separate, and the £150 bonus is even starred to keep it separate. Trying to apply a specific term to a completely separate bonus is nothing short of deception.

They have another rule in their general terms which says the max bet is 25%, which I did not breach.

What are your thoughts? I know I have a biased view, so I would like peoples opinion.

I'm a secretary... If I had written this document, there would be hell to pay.

IF the casino means for the 10% to apply to BOTH bonuses they should have placed that in the UPPER section of this T&C along with those general terms BEFORE they broke down the terms specific to each bonus by placing each bonus separately. OR made another section for the 10% term (since they think it so important) stating All Bonuses.

Also for clarity, the example, which only refers to card games, should also include references to slots. IF the 10% rule (which is rather silly, JMHO, but the casino's prerogative) includes slots bonuses.

Terms and conditions should be clear and concise, and essential terms (such as that 10% thing) shouldn't just be tacked on any ol' place as an afterthought.

To be honest, due to the way this T&C is written. I truly thought the last rule applied to the last bonus mentioned.

 

[Casinomeister]

...

As far as I am concerned, this is rogue behaviour. InterCasino have a clear set of terms and are trying to sneak their way out of paying a winner as I got a nice hit on a slot and won a decent amount.

Since this is a issue in progress, please keep the insinuations and assumptions to yourself. Thank you.

 

[steffigraff77]

One thing that hasn't been considered.

The terms do not explicitly state they apply only to one bonus, neither do they say they do not apply to the slots bonus.

If the terms were as confusing as everyone says, the OP should have obtained clarification.

Why should the OP seek clarification? The terms were clear and as far as i read it , the 10% rule does not apply to the slots bonus- otherwise they clearly would have included it.

The interesting point is do they always forfeit winnings if you go over 10% or only if the win is big? No idea but i wonder whether they are consistent in applying this rule? Maybe someone else who has successfully cashed out whilst going over 10% can confirm?

 

[furbert]

One thing that hasn't been considered.

The terms do not explicitly state they apply only to one bonus, neither do they say they do not apply to the slots bonus.

If the terms were as confusing as everyone says, the OP should have obtained clarification.

Its clear from looking at the email that the general terms which apply to both bonuses are presented first, with the terms specific to each bonus broken down per bonus in the second part of the email.

The terms arent confusing in the slightest. What is confusing is how anyone at Inter can look at them and draw a differnent conclusion. Unless the internal terms dont reflect what was sent to players.

Intercasino have always treated me reasonably and Im sure once this is pointed out to them they will resolve it properly and future emails will be clearer.

 

[LaHutti]

Its clear from looking at the email that the general terms which apply to both bonuses are presented first, with the terms specific to each bonus broken down per bonus in the second part of the email.

The terms arent confusing in the slightest. What is confusing is how anyone at Inter can look at them and draw a differnent conclusion. Unless the internal terms dont reflect what was sent to players.

Intercasino have always treated me reasonably and Im sure once this is pointed out to them they will resolve it properly and future emails will be clearer.

Would've thanked you for this one....and Mousey as well, but am without button ...lol
Anyway, I'm absolutely sure they'll end up doing the only right thing. They're usually good people over there

 

[Casinomeister]

Just a quick question for the OP (jackieonweb) - is anyone else using your computer?

Just wonderin'

 

[jackieonweb]

My husband at home, but loads of people at work use the public computer, why?

 

[Casinomeister]

My husband at home, but loads of people at work use the public computer, why?

Where do you work? You can PM me your answer

 

[Casinomeister]

My husband at home, but loads of people at work use the public computer, why?

Your husband wouldn't happen to be tonyg?
https://www.casinomeister.com/forums/members/

 

[rainmaker]

OP is 52 according to profile, TonyG is 29....maybe a son

 

[jackieonweb]

That member hasn't been around for two years, I have no idea if he used the public PC at my work, or any other of the many PC's I have used around the world..

What has it got to do with this thread - InterCasinos 10% 'confusing' rules...?

 

[Casinomeister]

That member hasn't been around for two years, I have no idea if he used the public PC at my work, or any other of the many PC's I have used around the world..

What has it got to do with this thread - InterCasinos 10% 'confusing' rules...?

So you are trying to tell me you play at Intercasino at home, and you play at Intercasino at work on a shared computer? C'mon - who do you think you're dealing with?

You and Tonyg share the same computer. Two actually. So he must be hanging out with you at home AND at work.

 

[rainmaker]

So you are trying to tell me you play at Intercasino at home, and you play at Intercasino at work on a shared computer? C'mon - who do you think you're dealing with?

You and Tonyg share the same computer. Two actually. So he must be hanging out with you at home AND at work.

Also, a bit funny that Tony was "last active" 11th August 2009...and OP joins the forum two days later

 

[Casinomeister]

Also, a bit funny that Tony was "last active" 11th August 2009...and OP joins the forum two days later

Yeah. And here is another connected account. Tonyg and ggray were using the same computer to access the forum:
https://www.casinomeister.com/forums/members/

It doesn't take much to start piecing things together...

 

[jackieonweb]

I have only logged into InterCasino at home, I can assure you of that, as that is where the software is installed!

There is no way this tonyg82 character has used my personal laptop at home.

 

[Casinomeister]

How many computers have you got set up at home? I have four - two PCs, a MAC, and a laptop. I can do some real multi-tasking - how do you do it?

 

[jackieonweb]

By the looks of it you have linked up a load of accounts that have used to same PC/IP address, doing this you could probably link the whole world together somehow, as many people share an IP address at work/by provider and many people use public computers.

You are one of the biggest forums in the world.