inetbet Nightmare

[jas2587]

sorry the Fortune Lounge used to make it to where you couldnt withdraw at your request while waiting for the withdraw to be approved

Cindy

 

[greasemonkey]

Hi All,
As an update:

Initially there had been some problems with incomplete docs, additional information was then requested from the OP.
There were also some issues with file size on some mails.

It took some time for the OP to come back to us again (around 10 days). After that there were some mails back and forth with support and the OP. In these they were informed what was needed. The last of such was answered just a few days back on the 11th.

During the interim period the OP played with the funds in their account. Over the course of a few sessions they added quite a substantial amount to the balance they had when the first docs were sent in. They actually added over 30% to their balance.

In the last reply on the 11th the OP was informed that the new the info they say they sent in had not been received by us. They were asked to resend and also to again make sure that the file size was not too large.

We did not hear anything back from them. Later that evening it looks as if they decided to play with the funds again. Unfortunately this time they did not add to their balance but lost.
I understand that the OP would be frustrated with this outcome. However we have not asked for anything exceptional here, such as notarised documentation.
It was the OP's choice to play again with the funds in their account.

Have a great weekend all.

Best Regards
iNetBet Promos

So then the OP is not being totally honest? You did not ask for anything exceptional? You did not demand that they get proof of how they fund their ewallet and send it to you? They simply had incomplete documentation and never responded to you when you asked for complete documentation?

 

[nonif]

.....and now, someone, will believe 100% the casino's version of the facts .
Im not saing its not the truth...but im still not refusing the OP version though.
Who's going to prove where the "real thruth" is???

 

[billy_g22]

This really sounds like the issue I had with Inet about 4-5 months back. I had my first withdrawal with them after making 10+ deposits. Sent in my documents and 2 days later received a reply. Responded and got another email 2 days later. Then again and got a response the next day. Finally figured out after the 3rd email that they didn't like the signature on my identification compared to my fax back form. I actually posted it on here a while back showing how similar the signatures were. Anyway, after about a week and a half my documents were finally approved.

Then I received an email saying my withdrawal had been denied and my winnings removed because I took a bonus that only allowed play on 4 certain slots. Not all slots like any others I'd seen. My fault for feeling too comfortable with general terms an RTG casino would have when taking a bonus.

Needless to say it was a learning experience And for ME a good enough reason to avoid this casino in the future. There are just better ones out there, even for US players

One interesting comment I'd have is that when trying to get my documents approved it would take 1-2 days to get a response. Though when it came to emails back and forth about the t&c of the bonus my responses were within 1-2 hours.

 

[nonif]

people voice....god voice....JMO

 

[Nifty29]

So then the OP is not being totally honest? You did not ask for anything exceptional? You did not demand that they get proof of how they fund their ewallet and send it to you? They simply had incomplete documentation and never responded to you when you asked for complete documentation?

Why would you want them to repeat what they already said? It's very clear that the OP didn't bother responding with the requested information whilst they were reversing and winning......then all of a sudden its a "nightmare" because they lost everything.
I'm sure if the OP had hit a RJ or something we wouldn't even be reading about it.

@nonif.....just head over to gambling crumbles....they will print the truth even without all the facts. You can't go wrong.

@colly.....good suggestion.

 

[plam6152]

INetBet Emails

I enjoy playing atINetBet, but their email system is horrible. I have emailed them several times with no response. After 7 or 8 emails asking for a reply to the original email, I get the response, "We did email you a reply, please check your junk folder". I have them in my contact list and their mail always comes to my inbox, NOT junk. I asked them to send me a copy of the original reply that they sent me and not once did they send me a copy. So, the next time I had a problem--i went to Facebook and sent Emily a message--She replied within 24 hours.
It is just strange that all their "promos" get to everyone's email, but their so-called "replies" get lost in cyberspace. For tis reason, I limit my deposits with them. I think they need some customer service lessons....

 

[jod5413]

I'm a fan of iNetBet on Facebook - when they first started their Facebook page, they said, "Like us on Facebook for special deals and free chips" and that's cool, once they reach a specific milestone they'll post a $5 freebie or a freeroll tourney or something for people who 'like' iNetBet. What's pretty amazing is the amount of people who post on their wall asking for freebies. There were people who had never played with their own money asking for free chips, and people who have 4 or 5 or more free chips in a row asking for another one.

That actually made me realize that when iNetBet said that they didn't get live chat because the whole thing would be bogged down by people looking for freebies, they may have had a point.

I've said it before and I'll say it again - I've personally never had an issue with their support, if I send a mail I usually get a response within half an hour. I agree with whoever said that it would be nice if the manager bonus shows a playthrough - but the only time I've ever made playthrough on a free chip, the excess was removed from my balance so I knew right away anyhow.

As for GG, it's not a site I frequent, but I've checked it out a bit recently. I find it interesting that people go there AFTER coming to Casinomeister and not winning their PAB - then they can throw some mud at Bryan and the gang too.

Thanks, Chayton. You have said what I would have if you didn't beat me to it!! I have always found iNetBet more than fair and quick to reply. And as Nifty stated, live chat has given me way more grief than help when I have used it more times than not.

There are NO casinos that do everything 100% of the way ALL players think they should. But with iNetBet's long history on line and there steady base of long time players, that counts in my book as a casino worth playing at. (And I have finally correctly spelled their name, first time, I think! )

 

[bpb]

I enjoy playing atINetBet, but their email system is horrible. I have emailed them several times with no response. After 7 or 8 emails asking for a reply to the original email, I get the response, "We did email you a reply, please check your junk folder". I have them in my contact list and their mail always comes to my inbox, NOT junk. I asked them to send me a copy of the original reply that they sent me and not once did they send me a copy. So, the next time I had a problem--i went to Facebook and sent Emily a message--She replied within 24 hours.
It is just strange that all their "promos" get to everyone's email, but their so-called "replies" get lost in cyberspace. For tis reason, I limit my deposits with them. I think they need some customer service lessons....

I concur.

My response rate on my emails is in the low 20% range. I actually sent 8 emails requesting that they update my email address on file to replace the yahoo one I had, since they seemed to have issues receiving/replying to yahoo accounts. They never updated it. (And yes, I sent the request from a non-yahoo account that they had responded to in the past).

 

[Diane]

This really sounds like the issue I had with Inet about 4-5 months back. I had my first withdrawal with them after making 10+ deposits. Sent in my documents and 2 days later received a reply. Responded and got another email 2 days later. Then again and got a response the next day. Finally figured out after the 3rd email that they didn't like the signature on my identification compared to my fax back form. I actually posted it on here a while back showing how similar the signatures were. Anyway, after about a week and a half my documents were finally approved.

Then I received an email saying my withdrawal had been denied and my winnings removed because I took a bonus that only allowed play on 4 certain slots. Not all slots like any others I'd seen. My fault for feeling too comfortable with general terms an RTG casino would have when taking a bonus.

Needless to say it was a learning experience And for ME a good enough reason to avoid this casino in the future. There are just better ones out there, even for US players

One interesting comment I'd have is that when trying to get my documents approved it would take 1-2 days to get a response. Though when it came to emails back and forth about the t&c of the bonus my responses were within 1-2 hours.

From my experience the last 2 years at a wide range of casinos --- the support group generally doesn't approve w/d documents. Usually that is the finance department or the security department. So it doesn't necessarily surprise me that two different functional departments respond within different timeframes. Also usually the document approval people work Monday through Friday only.

FWIW,
Diane

 

[nonif]

@nonif.....just head over to gambling crumbles....they will print the truth even without all the facts. You can't go wrong.



...otherwise "your truth" is ALL we need...

dont we??

 

[jod5413]

@nonif.....just head over to gambling crumbles....they will print the truth even without all the facts. You can't go wrong.



...otherwise "your truth" is ALL we need...

dont we??

Actually, there is no truth possible without ALL the facts. And, when there are problems, it would be nice to think that "one side" only will tell all the facts. Usually, they fail to remember everything and then you have the same lack of all the facts.

 

[vinylweatherman]

Hi All,
As an update:

Initially there had been some problems with incomplete docs, additional information was then requested from the OP.
There were also some issues with file size on some mails.

It took some time for the OP to come back to us again (around 10 days). After that there were some mails back and forth with support and the OP. In these they were informed what was needed. The last of such was answered just a few days back on the 11th.

During the interim period the OP played with the funds in their account. Over the course of a few sessions they added quite a substantial amount to the balance they had when the first docs were sent in. They actually added over 30% to their balance.

In the last reply on the 11th the OP was informed that the new the info they say they sent in had not been received by us. They were asked to resend and also to again make sure that the file size was not too large.

We did not hear anything back from them. Later that evening it looks as if they decided to play with the funds again. Unfortunately this time they did not add to their balance but lost.
I understand that the OP would be frustrated with this outcome. However we have not asked for anything exceptional here, such as notarised documentation.
It was the OP's choice to play again with the funds in their account.

Have a great weekend all.

Best Regards
iNetBet Promos

It would appear that your systems are not fit for purpose. You want IMAGE files, and you also want them to be "clear". This means you will get large files. It is down to you to make sure than if the players' email systems are capable of sending such a file, yours is capable of receiving it.

The OP claims he was asked to send in proof of funding his Moneybookers account. This most certainly IS an "exceptional" request. It is up to Moneybookers to verify the funding source, not the merchant - you are not the taxman, merely a private company offering services to consumers.

These problems are made worse because it is not made clear what the problem is. Rather than saying "make the files smaller", you should be specific, for example "please ensure each file is under 1 Megabyte in size". If players have to "chop" their files to accommodate these restrictions, this can also lead to problems, as the casino could then come back and say the document was "photoshopped". This would explain why many players simply send the scanned document "as is" without regard to it's size - they feel it is best to leave it alone. This can be a significant problem if their device happens to produce TIFF/BMP files by default, rather than JPEG.

As device technology has advanced, these default file sizes have become much larger, even though the documents will be much clearer.

There is no agreed industry standard for documents, which means each casino does it's own thing, making what should be a relatively simple and standard procedure something of a minefield for the player. This is shown by players who suddenly find one casino rejects the documents they have been using so far, and that other casinos have been happy with.

As shown in this case, lengthy delays can lead to the player deciding to play on, which usually turns out in the casinos favour, hence the common accusation that the casinos deliberately engineer these delays in order to get the weak willed player to lose the money back. It is an impression not helped by the fact that losing everything is usually quickly followed by the casino saying everything is now verified and OK to withdraw.

Whilst email problems occur at other casinos, iNetBets 100% reliance on the system means that it MUST work at 100% reliabilty, and as well as players keeping on top of things, iNetBet should be following up a lack of reply when they have asked for something like another document.

One VERY simple upgrade to the system would be to add an autoresponder such that every email received gets a response that can be used as proof of receipt by iNetBet. Players could also know through the lack of an autoreply that their email has NOT got through, so rather than just waiting days for a reply that never comes, they can quickly address the problem in case there is something their end that has gone wrong.

 

[chayton]

One VERY simple upgrade to the system would be to add an autoresponder such that every email received gets a response that can be used as proof of receipt by iNetBet. Players could also know through the lack of an autoreply that their email has NOT got through, so rather than just waiting days for a reply that never comes, they can quickly address the problem in case there is something their end that has gone wrong.

Agreed. Although if you send an email to support and it doesn't go through, how can you follow up if there's no alternative to email support?

I actually remember someone saying that they'd tried to send email to iNetBet and didn't get any response until they used the contact form on the website. Maybe they could incorporate an attachment button on that form so people could send their docs that way - that way they could also limit the size, and maybe even have a confirmation mail sent to the player that the mail was sent....?

One more thing - one thing I always do when sending docs is to compress them into a zip file - I've had mails to my clients go missing when I include a graphic file, it seems that some email systems don't like receiving attached graphics but they're ok with zips. So I do the same thing at the casinos, I send my faxback, my DL and bank statement all in one zip file, and I've never had an issue about them not being received. I usually scan at 300dpi and then save down to 100dpi so the whole zip file is less than 1MB in size.

 

[P.V.]

One VERY simple upgrade to the system would be to add an autoresponder such that every email received gets a response that can be used as proof of receipt by iNetBet.

I think it will take more than an auto-responder to solve the document sharing problem.

The problem is growing by leaps and bounds and will continue unless OC's and software providers address other ways for implementation.

Email/Fax has proven to be a problem for players over and over again and now a bigger problem for Online Casino's due to all the bad press englufing them.





Disclaimer: I have an interest in this area.

 

[vinylweatherman]

Agreed. Although if you send an email to support and it doesn't go through, how can you follow up if there's no alternative to email support?

I actually remember someone saying that they'd tried to send email to iNetBet and didn't get any response until they used the contact form on the website. Maybe they could incorporate an attachment button on that form so people could send their docs that way - that way they could also limit the size, and maybe even have a confirmation mail sent to the player that the mail was sent....?

One more thing - one thing I always do when sending docs is to compress them into a zip file - I've had mails to my clients go missing when I include a graphic file, it seems that some email systems don't like receiving attached graphics but they're ok with zips. So I do the same thing at the casinos, I send my faxback, my DL and bank statement all in one zip file, and I've never had an issue about them not being received. I usually scan at 300dpi and then save down to 100dpi so the whole zip file is less than 1MB in size.

The contact form is one way to follow up, as it uses a different system. With an autoresponder in place, the player would quickly know their emails were not being received, as opposed to iNetBet deliberately ignoring them, and could use the contact form to raise the issue of emails not getting through. This would at least make iNetBet aware that the player was contacting them, but it was not getting through.

The problem with compressing documents is that clarity is sacrificed. This could lead to the "your documents are unclear" response from CS.

Other cases of "unclear" documents have been caused by players scanning them as a "document", which is around 100dpi, rather than a "photo", which is around 300dpi. It is a particular problem with the photo id, rather than any faxback form. Advice then has been to rescan the ID as a "photo" and resend, and this usually clears up the problem.

ZIP files themselves could end up getting rejected, or finding support "cannot open the file". The latter will happen if the correct "unzip" application is not present on the casinos' systems. This is probably less of a problem now that we have a "zipper" as part of the Windows OS, but in the past there were only third party zipping applications, and they could not necessarily handle files zipped by a competitor application.

RTG could also develop a messaging system for the lobby as an alternative to live chat. It would work like email, but rather than being at the mercy of the ISPs, it will be handled by the RTG client and back end. Microgaming has had such a lobby application for some time, although it is little used.

 

[P.V.]

The contact form is one way to follow up, as it uses a different system. With an autoresponder in place, the player would quickly know their emails were not being received, as opposed to iNetBet deliberately ignoring them, and could use the contact form to raise the issue of emails not getting through. This would at least make iNetBet aware that the player was contacting them, but it was not getting through.

The problem with compressing documents is that clarity is sacrificed. This could lead to the "your documents are unclear" response from CS.

Other cases of "unclear" documents have been caused by players scanning them as a "document", which is around 100dpi, rather than a "photo", which is around 300dpi. It is a particular problem with the photo id, rather than any faxback form. Advice then has been to rescan the ID as a "photo" and resend, and this usually clears up the problem.

ZIP files themselves could end up getting rejected, or finding support "cannot open the file". The latter will happen if the correct "unzip" application is not present on the casinos' systems. This is probably less of a problem now that we have a "zipper" as part of the Windows OS, but in the past there were only third party zipping applications, and they could not necessarily handle files zipped by a competitor application.

RTG could also develop a messaging system for the lobby as an alternative to live chat. It would work like email, but rather than being at the mercy of the ISPs, it will be handled by the RTG client and back end. Microgaming has had such a lobby application for some time, although it is little used.

Contact forms to confirm, auto-responders, zip files, dpi standards, software applications and messaging systems.

Seems complicated for the average standard Joe.

 

[vinylweatherman]

Contact forms to confirm, auto-responders, zip files, dpi standards, software applications and messaging systems.

Seems complicated for the average standard Joe.

That is because it IS complicated. It is NOT just a simple matter of scanning a document and attaching it to an email. Players have to worry about differing standards relating to max file size, supported formats, etc. There have been numerous cases where players have been told their document is "unclear" or "blurry", yet when viewed on their own PC, it is as clear as a bell. This is no doubt due to the different softwares being used to view the file. Files not being received is again down to different standards between the sending system and the receiving one. Casinos often use "support configured" email addresses for receiving documents, which often causes problems due to allowed size limitations, which themselves are due to the email address expecting queries in text or html, rather than graphics images. The problem can be solved by having a separate email address for documents, and having it configured to accept large attached image files. Better advice from CS would also help. Simply saying a document is "unclear/blurry" is far too vague for the player to hazard a guess at what they need to change. Often, players just scan and send it again, inevitably using the same settings that caused the first attempt to fail. The "average Joe" probably doesn't even realise there ARE "settings" that can be changed, but simply sees it as "document in scanner, out comes the file - perfect".

 

[shumantic]

From: xxxxxxx
To: "support@inetbet.com" <support@inetbet.com>
Sent: Tuesday, October 11, 2011 8:45:02 AM
Subject: Re: verification formsHi,

I have sent them in 4 seperate emails. So only one file per email. Also, I have sent them multiple times. surely the fax form is not too large of a file. Surely my pic id and bill are not too large of files. Especially since I have only sent them one file per email.

From: Support <support@inetbet.com>
To: xxxxxxx
Sent: Tuesday, October 11, 2011 8:34:43 AM
Subject: RE: verification forms

Hi,
Since we sent you this email on the 3rd we have not received the docs requested
If the file is too large it will be blocked and not received
Regards
iNetBet Support

From: xxxxxxx
Sent: 11 October 2011 12:42
To: support@inetbet.com
Subject: Fw: verification forms

WHY ARE YOU NOT ANSWERING ME?????
THIS IS TAKING WAAAAAAAY TOO LONG!!!
SEND A REPLY PLEASE AND UPDATE MY ACCOUNT!!!!

----- Forwarded Message -----
From: xxxxxxx
To: "support@inetbet.com" <support@inetbet.com>
Sent: Sunday, October 9, 2011 11:44:19 PM
Subject: Fw: verification forms

This has been going on for a very long time. Please verify my account and send me correspondence when you have done so. I have sent in my documents multiple times and asked you to take care of this multiple times in multiple emails.. Please do so now, I will appreciate it.

xxxxxxx

----- Forwarded Message -----
From: xxxxxxx
To: Support <support@inetbet.com>
Sent: Monday, October 3, 2011 5:50:17 AM
Subject: Re: verification forms

Jane,

I have just now forwarded them again in 4 separate emails again. Can you please confirm receipt? Thank you for your help.

xxxxxxx

From: Support <support@inetbet.com>
To: xxxxxxx
Sent: Monday, October 3, 2011 5:32:38 AM
Subject: Re: verification forms

Dear xxxxxxx,

Thanks for your mail.

Sorry but we did not receive your docs, please could you send again?

If there is anything else we can help you with please let us know.

Regards,

CSR Jane
iNetBet Support


----- Original Message -----
From: xxxxxxx
To: support inetbet
Sent: Sunday, October 02, 2011 8:25 AM
Subject: Re: verification forms

David,

I have sent these in on the 20th of September in separate emails. I have not heard back from anyone yet. Can you please confirm the receipt and approval of my documents? Thank you and have a great weekend.

xxxxxxx

From: support inetbet <support@inetbet.com>
To: xxxxxxx
Sent: Tuesday, September 20, 2011 4:57:13 AM
Subject: Re: verification forms

Dear xxxxxxx,
Thanks for your mail.
Sorry but we cannot access the attachments as this email is over 10mb in size. Please reformat.
Regards,
CSR Dave
iNetBet Support


----- Original Message -----
From: xxxxxxx
To: Support <support@inetbet.com>
Cc:
Date: Monday, September 19 2011 04:25 PM
Subject: Re: verification forms
Hi Jane,

I have updated my fax form now to show the moneybookers account details and I have sent you screen shots of my bank info on the withdrawal as you wished and my account details and my deposits with you. As you can see I am a verified Moneybooker user and my bank account and address have been verified with them. I have been a customer with them for over a year now.

thank you again,

xxxxxxx



From: Support <support@inetbet.com>
To: xxxxxxx
Sent: Monday, September 19, 2011 6:42:37 AM
Subject: Re: verification forms

Dear xxxxxxx,
Thanks for your mail and the documents contained.
Please updated your forms to include:

Moneybookers account details
Signature to match your ID docs
Bank statement showing your funding deposits to Moneybookers.

If there is anything else we can help you with please let us know.
Regards,
CSR Jane
iNetBet Support

----- Original Message -----
From: xxxxxxx
To: support@inetbet.com
Sent: Sunday, September 18, 2011 10:44 PM
Subject: verification forms

Hi. My name is xxxxxxx and my account is xxxxxxx. I am sending you the verification form.

Please let me know when you have received please.

xxxxxxx

 

[shumantic]

It should be noted that they did receive my files the first time. Now that I gave them the extra they wanted they do not receive. Even if I send them one attachment per email. How did they get all of it on the first email now they cannot get even one? I think it shows the truth.

 

[nothappy]

inetbet is becoming an embarrassment. They have not been right on the timing of these emails and they have not been totally forthcoming on them either.

Shumantic, can you look at the attachments that you sent and give a size of each please? That way we can see if that is the case or if there is more fiction coming.

If the attachemnts are under 10mb in size then They should send the player their money in the amount before they grew it and before they lost it. In other words, what was in their account when they first started trying to get this process completed back in September should be sent to them.

How can you not have better handling? Go to 888, they have automatic upload of your docs and it is quick and safe.

 

[shumantic]

inetbet is becoming an embarrassment. They have not been right on the timing of these emails and they have not been totally forthcoming on them either.

Shumantic, can you look at the attachments that you sent and give a size of each please? That way we can see if that is the case or if there is more fiction coming.

If the attachemnts are under 10mb in size then They should send the player their money in the amount before they grew it and before they lost it. In other words, what was in their account when they first started trying to get this process completed back in September should be sent to them.

How can you not have better handling? Go to 888, they have automatic upload of your docs and it is quick and safe.

Yes. The first email had 4 attaches and was a total of 785kb that inetbet admitted to receiveing.
When I sent in 4 individual emails the next group were 118kb for the 1st, 2.3mb for the 2nd, 2.3 mb for the 3rd and 2.3mb for the 4th.

 

[nothappy]

Yes. The first email had 4 attaches and was a total of 785kb that inetbet admitted to receiveing.
When I sent in 4 individual emails the next group were 118kb for the 1st, 2.3mb for the 2nd, 2.3 mb for the 3rd and 2.3mb for the 4th.

If this can be verified then inet should be cast out. Shumantic, you should maybe stop posting if there is reason for you to submit a PAB. Read about the pab on the main site. You aren't supposed to post about an issue if you are going to lodge a complaint (pab).

 

[Nifty29]

inetbet is becoming an embarrassment. They have not been right on the timing of these emails and they have not been totally forthcoming on them either.

Shumantic, can you look at the attachments that you sent and give a size of each please? That way we can see if that is the case or if there is more fiction coming.

If the attachemnts are under 10mb in size then They should send the player their money in the amount before they grew it and before they lost it. In other words, what was in their account when they first started trying to get this process completed back in September should be sent to them.
How can you not have better handling? Go to 888, they have automatic upload of your docs and it is quick and safe.

So you would also have insisted that, if the player had won more instead of losing the lot, the balance should have been restored to the original lesser amount? Yeah right.

The player ignored the casinos request for almost TWO WEEKS whilst they were winning. Then all of a sudden, when they lose, it's "blame someone else for my poor decisions" time. The player wagered in the knowledge that they could win or lose....just like anyone does when they gamble. Insisting that the casino should return the losses is the mating call of the Twilight Zoners.

It's amazing how everyone with a personal beef against iNetbet jumps in with the knives as soon as someone makes an unsubstantiated complaint about them. I'm just glad that this is Casinomeister and not Gumball Grumbles......most intelligent people here, including the staff, look at both sides of the issue and don't take everything a player says as gospel. E.g this thread where the OP conveniently omitted that he ignored the casino for almost 2 weeks.

@Shumantic.....take notnappy's advice re the PAB....he's speaking from experience.

 

[billy_g22]

So you would also have insisted that, if the player had won more instead of losing the lot, the balance should have been restored to the original lesser amount? Yeah right.

The player ignored the casinos request for almost TWO WEEKS whilst they were winning. Then all of a sudden, when they lose, it's "blame someone else for my poor decisions" time. The player wagered in the knowledge that they could win or lose....just like anyone does when they gamble. Insisting that the casino should return the losses is the mating call of the Twilight Zoners.

It's amazing how everyone with a personal beef against iNetbet jumps in with the knives as soon as someone makes an unsubstantiated complaint about them. I'm just glad that this is Casinomeister and not Gumball Grumbles......most intelligent people here, including the staff, look at both sides of the issue and don't take everything a player says as gospel. E.g this thread where the OP conveniently omitted that he ignored the casino for almost 2 weeks.

@Shumantic.....take notnappy's advice re the PAB....he's speaking from experience.

Those that have had an issue with the casino have just as much right to post it as you do to defend them tooth and nail. I've found that most times with the online casino business, even with good casinos there are two sides to the story. There are real problems with the Inetbet email system whether you decide to ignore them or not. I'm not saying they're a horrible casino by any means. But on a site like this, I'd rather people post their experiences good and bad and use that to make the decisions myself. Sometimes it isn't fun to learn by experience.