I can understand that there are always exceptions even in best casinos, so that there will always be someone happy and some people dissapointed (maybe apart from 32red
) ... so I decided to dig up my old emails to give you my timescales and show that it's not really all that inconsistent at least when it comes to my exp. with Inetbet.
03/2009 - Registered with casino, didn't play, didn't deposit
11/2010 - Noticed Inetbet now Accredited. Made deposit of $50
12/2010 - First withdrawal request ... (nightmare starts lol)
12/2010 - Winnings and play void due to incorrect cupon use (seen similar cases). To cut story short "This bonus is only available to players who have not played for Real Money at iNetBet in the past 60 days". I didn't but Inetbet support claims I'm not a "player" since I haven't played for real money before. I explain that wordking is very poor, easy to misinterpret etc. Anyway what can you do? Requested to withdraw my original balance.
14/12/2010 - Passport scan sent
25/12/2010 - Faxback form & utility bill sent
08/01/2011 - One of the many followups asking when will I get my deposit back. Reply : you need to send us faxback form
13/01/2011 - More folloups asking if they want me to send docs again, or have they found my email from 25/12/2010. Reply : We asked you for second POA (didn't get that email)
29/01/2011 - Sending old POA from 2009 (when I registered)
09/02/2011 - Sending second current POA (and third POA in total)
12/02/2011 - Still getting "Your withdrawal cannot be processed as requested." My reply : "I've sent you 3 utility bills, faxback form and my ID...what next"?
19/02/2011 - "I asked you a question. That was one week ago." No reply. My account locked so I can't request another withdrawal. No reply to emails
12/03/2011 - Contacted rep here. Sent email "for attention of Emily Hanson" with all the documents, that I have already sent to support (at various stages). Wanted to sent them here via CM but was told not to. No reply.
24/03/2011 - "I'm sending you my second POA for the third time. Can you please confirm receipt?". Finally I get email that "nothing matches on my account" (I'm assuming my details etc)...
25/03/2011 - Eventually I'm told players from Poland are not allowed to play
Despite that, I'm told I still have to play in their casino and turn over my deposit at least once.
01/04/2011 - My account unlocked and I withdraw what is left (sorry $35)
How can that be good support? Just felt like telling my side of the story. It's the same when I see bad exp. posted and I feel otherwise. I just want posters to be able to make up their mind. Closing account and acting like "we can just take your deposit" is a big no-no. Never had any problems like that in any other casinos (slow pay yes ... but not being so cheeky, esp. considering I've sent them lots of documents). Even if we start counting from December 2010 it's still 5 months. But more importantly if I haven't been harassing them I'd never see that money. I wonder how many people eventually gave up and left there money in Inetbet accounts.